Daniel is responsive and professional. I contacted him about an issue and he set up an appointment…read morepromptly. His prices are reasonable and his standard of care/workmanship is high quality. If you have issues with your garage I'd recommend to contact this company. You will not be disappointed!

My garage door failed to close and popped of the guide rails. I gave Danny a call and he was at my…read moredoor within 30 minutes. He quickly diagnosed the issues and got the door working again.

Denny provided excellent service. Fast and reliable. Highly recommend if you're in OC arearead more

Jay is so nice. He definitely is always trying to save you money. Please use him. Nicest guy and…read morevery reasonable with prices.

We had an excellent experience with Brett at GEMS Garage Doors. From the moment he arrived, he was…read moreprofessional, courteous, and clearly knew his trade. He took the time to thoroughly inspect our garage door and explained each issue in a way that was easy to understand. We learned that our garage door springs were undersized, the lift cables were badly frayed, and one of the tracks was bent. Brett explained why these problems needed to be addressed and answered all of our questions without ever making us feel pressured. He completed all of the repairs the very same day, and his work was efficient, thorough, and of the highest quality. Our garage door now operates smoothly, quietly, and much more safely than before. It's refreshing to find someone who combines technical expertise with honesty and outstanding customer service. We truly appreciated Brett's professionalism and attention to detail and would highly recommend his company to anyone in need of garage door repair or replacement.

Brett with Gems garage doors was amazing. I called the number 760-703-7062 and spoke to Brett. Let…read morehim know the problem , he was at my house in less than an hour and fixed my garage for under $500 bucks thank you guys for being honest and reliable. 5 stars for sure !

Had a great experience with Yonatan. He responded quickly, came out the same day, and replaced my…read morebroken torsion spring fast and professionally. He gave me a quote over the phone ahead of time and honored it exactly -- no surprises or upselling. Really appreciated how honest, efficient, and straightforward the whole process was.

I got an initial response from Yonaton denying they would ever over charge a customer to which I…read morereplied via text message with my address and their invoice showing my wife paid the $8,500. Now he no longer responds to me. GDI Garage Door which is a competitor indicated they have heard other similar stories about this company. All I'm suggesting is for anyone considering using them to be cautious and at least get other bids from real licensed garage door companies and not this group. Also Yonatan indicates hi company is a Member of the Berrer Business Bureau. However a search on their website indicated there is no member by that name. The California Contractors State License Board (CSLB) actively prosecutes unlicensed contractors through its Statewide Investigative Fraud Team (SWIFT), which conducts weekly sting operations and site sweeps. Unlicensed contractors face misdemeanor charges (up to 6 months jail/$5,000 fine), administrative fines up to $15,000, and felony charges for fraud, using another's license, or working in disaster areas. Key Actions Taken Against Unlicensed Contractors: Criminal Investigations & Sting Operations: SWIFT conducts undercover stings and construction site sweeps to identify, catch, and cite unlicensed individuals. Legal Referrals: The CSLB investigates complaints and refers cases to local district attorneys for criminal prosecution. Administrative Fines: The CSLB can issue citations and administrative fines, typically ranging from $200 to $15,000. Criminal Charges: First Offense: Misdemeanor, up to 6 months in jail and/or a $5,000 fine. Second/Subsequent Offense: Mandatory 90 days in jail and steeper fines (20% of contract or $5,000, whichever is greater). Felony Potential: Charges can escalate to a felony if the contractor engages in fraud, uses another person's license, or targets seniors. "Most Wanted" List: CSLB maintains a list of individuals with outstanding warrants for illegal contracting activity. Limitations: While the CSLB can fine and refer unlicensed contractors for criminal prosecution, they cannot force an unlicensed person to fix, complete, or refund money for a project. However, unlicensed contractors are prohibited by law from suing to get paid for work that requires a license. Anyway, the saga and story will continue.

Service and replacement of: 1" Steel Center Bearing…read more 1" Steel bearing Galvanized Spring .218 x 1.75" ID (LW) Left-wind galvanized garage torsion spring Galvanized Spring .218 x 1.75" ID (RW) Right-wind galvanized garage torsion spring End Bearing Plates (Pair) From the moment I called to set the free inspection everything was handled with professionalism and courteousness. This morning the technician arrived on time, and was ready to answer all my questions and provided several options. (Jesus M. was open to my questions and had answers to my concerns.) He did his job in a timely manner and at the end provided suggestions for us to maintain the garage working better. I appreciate all the time Jesus took to make sure I felt confortable with the repairs and cost of the repairs. I highly recommend AGD. I will definitely continue to do business with AGD as they offer yearly maintenace services for a low cost.

Victor was extremely professional while remaining very friendly and efficient. Definitely recommend!read more

I recently had an opener problem and called Sam's garage Door Co. And I am thankful that I did…read more I highly recommend this company. The staff is extremely professional, efficient, thorough, and courteous. Diego and Chris are outstanding and represent their company to the highest degree!

Wow I hate when this happens... when you had an amazing experience with a company year and years…read moreago so you return and it's just night and day from the previous experience. Bummer. Our garage door was broken so we called them out. We told them we could only be home until 4pm and they gave us the window of 2-4pm. We made sure we were home during that time. Unfortunately, it was for no reason because nobody showed up or called. We called them and they said they would come tight then and only take a minute to give an estimate for the work. Well no estimate was provided and they just started the work without any communication. When I heard drilling I asked if they were going to provide an estimate or what? And the workers said, ya, it's almost done, it's $450. No approval, no paperwork, nothing. I was late to my appointment and they said we could leave them locked in the garage, but as we were going to leave they kept having to go through the house to get things from their truck. I didn't want to leave them locked in the hot garage but we really had to leave. The whole situation was so incredibly frustrating. Then the office girl called me to collect payment and made it 100 times worse. I was trying to explain to her that the process was really stressful and she said, "ok so then I'll just have them go back and undo everything they did" .... Are you serious? What kind of customer service is that? What a terrible representation for their business. Had she said, "I understand how that was frustrating. We should have come when we said we were/communicated/provided an estimate/explained what we were even doing/honestly anything? It would have been different. Things happen, I get that, but have accountability and communication. It's very very basic customer service. We paid, we're done with them, but we will never use this company again.

The springs on our garage broke…read more Ernie was fast to reply and arrived within the 15 minute window that he quoted. Friendly and worked quickly.

I initially had a very positive experience with Ernesto. I needed someone to come out quickly, and…read morehe was able to schedule me on a Sunday, which I genuinely appreciated. Unfortunately, things went downhill after that. He came out, said he repaired the garage door, and left. Shortly afterward, I discovered the original problem had not been fixed. The garage door still would not close, which was the entire reason I called him in the first place. I called to let him know the issue was still happening and had him speak with my brother, who was at home at the time. He immediately suggested that I had touched or moved the sensors. I did not appreciate being blamed for the issue, especially since neither my brother nor I had touched anything. More than a week later, the garage door was still not working properly, so my brother contacted Ernesto again. He agreed to come back on Monday morning and said he would make himself available. Because of that, I stayed home waiting and rearranged my schedule, including picking up my car from the tire shop and attending a chiropractor appointment. When I called in the am to confirm his arrival time, he told me he would be there between 11:00 a.m. and 12:00 p.m. By 12:40 p.m., he still had not arrived, and I had received no communication that he was running late. I called simply to let him know I needed to step out briefly and would be back around 2:30 p.m. Delays happen, and I would have completely understood if he had communicated with me. At approximately 1:20 p.m., he texted saying he was about 35 minutes away. The problem was that he already knew I would not be back until 2:30 p.m. Rather than working with the schedule I had communicated, he expected me to rearrange my day yet again after I had already spent the entire morning waiting for him. As a result, I had have my brother go to the house and accommodate a repair that should have been completed correctly the first time. What made the situation even more frustrating was his reaction. I was not upset that he was running late. I simply wanted communication. Instead of acknowledging the delay, he became defensive and started talking about how he needed to get paid on the job he was currently working on, did not want to work past 4:00 p.m., deal with traffic, or work late. None of those issues had anything to do with my call. I was simply letting him know when I would be available. He then complained that this is why he does not give customers arrival windows and said that next time he would not provide a timeframe at all. Throughout the entire conversation, I remained calm and flexible. I honestly did not care whether he came Monday, Tuesday, Wednesday, or Thursday. My only expectation was that if he gave me a timeframe, he would either honor it or communicate if something changed. The issue was never that he was late. The issue was the lack of communication!and the defensive attitude when I tried to coordinate a solution. Waiting all morning is frustrating, but what was most disappointing was being treated as though I had done something wrong simply for asking for an update. Based on my experience, I did not appreciate the lack of professionalism, the defensive attitude, the poor communication, and the unwillingness to be flexible when scheduling issues arose. What makes this even more frustrating is that the original issue was never properly resolved, and the situation ultimately ended up creating additional inconvenience for me. Had the repair been completed correctly and communication been handled professionally, this entire situation could have been avoided.

Very fast response time. Repaired quickly…read more Satisfied with overall experience. Would recommend.

Update : The technician came over and has fixed the issue now…read more They replaced my garage sensors, and it worked for a few days. Then the door would close 80% and back open up. I called them and they said that there is no waraty on labor and only 1 month waranty on parts, but in the invoce they put 1 year waranty. Asked me to try to move the sensors around to fix it. I spent 2 hours before I alligned them. Again after a few days I had same problem, and when I reach this business I get the same response. Basically they want to extarct money from me again to visit and fix the work which they did within the last 2 months. Now I have a garage that wont close, and forced to look for another service on Yelp to fix this.