The springs on our garage broke…read more Ernie was fast to reply and arrived within the 15 minute window that he quoted. Friendly and worked quickly.

I initially had a very positive experience with Ernesto. I needed someone to come out quickly, and…read morehe was able to schedule me on a Sunday, which I genuinely appreciated. Unfortunately, things went downhill after that. He came out, said he repaired the garage door, and left. Shortly afterward, I discovered the original problem had not been fixed. The garage door still would not close, which was the entire reason I called him in the first place. I called to let him know the issue was still happening and had him speak with my brother, who was at home at the time. He immediately suggested that I had touched or moved the sensors. I did not appreciate being blamed for the issue, especially since neither my brother nor I had touched anything. More than a week later, the garage door was still not working properly, so my brother contacted Ernesto again. He agreed to come back on Monday morning and said he would make himself available. Because of that, I stayed home waiting and rearranged my schedule, including picking up my car from the tire shop and attending a chiropractor appointment. When I called in the am to confirm his arrival time, he told me he would be there between 11:00 a.m. and 12:00 p.m. By 12:40 p.m., he still had not arrived, and I had received no communication that he was running late. I called simply to let him know I needed to step out briefly and would be back around 2:30 p.m. Delays happen, and I would have completely understood if he had communicated with me. At approximately 1:20 p.m., he texted saying he was about 35 minutes away. The problem was that he already knew I would not be back until 2:30 p.m. Rather than working with the schedule I had communicated, he expected me to rearrange my day yet again after I had already spent the entire morning waiting for him. As a result, I had have my brother go to the house and accommodate a repair that should have been completed correctly the first time. What made the situation even more frustrating was his reaction. I was not upset that he was running late. I simply wanted communication. Instead of acknowledging the delay, he became defensive and started talking about how he needed to get paid on the job he was currently working on, did not want to work past 4:00 p.m., deal with traffic, or work late. None of those issues had anything to do with my call. I was simply letting him know when I would be available. He then complained that this is why he does not give customers arrival windows and said that next time he would not provide a timeframe at all. Throughout the entire conversation, I remained calm and flexible. I honestly did not care whether he came Monday, Tuesday, Wednesday, or Thursday. My only expectation was that if he gave me a timeframe, he would either honor it or communicate if something changed. The issue was never that he was late. The issue was the lack of communication!and the defensive attitude when I tried to coordinate a solution. Waiting all morning is frustrating, but what was most disappointing was being treated as though I had done something wrong simply for asking for an update. Based on my experience, I did not appreciate the lack of professionalism, the defensive attitude, the poor communication, and the unwillingness to be flexible when scheduling issues arose. What makes this even more frustrating is that the original issue was never properly resolved, and the situation ultimately ended up creating additional inconvenience for me. Had the repair been completed correctly and communication been handled professionally, this entire situation could have been avoided.

I recently had an opener problem and called Sam's garage Door Co. And I am thankful that I did…read more I highly recommend this company. The staff is extremely professional, efficient, thorough, and courteous. Diego and Chris are outstanding and represent their company to the highest degree!

Wow I hate when this happens... when you had an amazing experience with a company year and years…read moreago so you return and it's just night and day from the previous experience. Bummer. Our garage door was broken so we called them out. We told them we could only be home until 4pm and they gave us the window of 2-4pm. We made sure we were home during that time. Unfortunately, it was for no reason because nobody showed up or called. We called them and they said they would come tight then and only take a minute to give an estimate for the work. Well no estimate was provided and they just started the work without any communication. When I heard drilling I asked if they were going to provide an estimate or what? And the workers said, ya, it's almost done, it's $450. No approval, no paperwork, nothing. I was late to my appointment and they said we could leave them locked in the garage, but as we were going to leave they kept having to go through the house to get things from their truck. I didn't want to leave them locked in the hot garage but we really had to leave. The whole situation was so incredibly frustrating. Then the office girl called me to collect payment and made it 100 times worse. I was trying to explain to her that the process was really stressful and she said, "ok so then I'll just have them go back and undo everything they did" .... Are you serious? What kind of customer service is that? What a terrible representation for their business. Had she said, "I understand how that was frustrating. We should have come when we said we were/communicated/provided an estimate/explained what we were even doing/honestly anything? It would have been different. Things happen, I get that, but have accountability and communication. It's very very basic customer service. We paid, we're done with them, but we will never use this company again.

I inquired about a new garage door. Our 19 year old one was buckling in the middle in more than one…read moreplace. A few years ago someone came out with a $4000 quote and a warning not to use it or it would collapse on itself. "Springs" Sergio comes out and gives us a quote for just about half that! I picked a date, synched it with him. He came out the day before to check I was cleaning out the garage o.k. and did some final measurements assuring the fit. I rented a dumpster for a week and it really helped. For the new garage door, I thought from start to finish it would be three days. I have waited longer at the Costco food court-but we we're really surprised when he was done after about 3 hours. Very systematically done. The price was great, the second biggest surprise was the quiet opening and closing. Before, it sounded like the jaws of life ripping open the tin man, who's chewing on tin foil barbed wire and his unclipped tin nails were dragging on a chalkboard. All animals fled in terror each time I simply pushed the remote. Now, it sounds like a canoe, on a peaceful glassy lake, with fish jumping in the distance-quiet, practical, simple, beautiful. Sergio was very knowledgeable and helped explain how the symptoms in our case developed. And was really good at deflecting the shame I held for the messy garage, and putting that in it's box where it belongs and remains unopened. Sergio fielded all questions well, really smart. Experienced. Good communicator, The whole time he made things easy.

Of course, things always break at home when I'm away for a work trip. I needed a pair of garage…read moredoor springs replaced quick after coming home. I put in a Yelp message to Sergio at 9:00 AM, got a response for 11:00 AM. He was in and out in about 35 minutes. Amazing responsiveness and quick service!

OC Local did an excellent job reframing our garage and making the new door completely…read morewatertight--something we had struggled with before. Their attention to detail really showed in both the installation and the finish work. The garage door itself is high quality and came through a supplier they clearly trust, which gave us extra confidence in the end result. Overall, we couldn't be happier--with the craftsmanship, the fair pricing, and how smoothly the whole process went. The team was professional, easy to work with, and delivered exactly what they promised. Highly recommend to anyone considering a garage door upgrade.

Adi stopped by and performed maintenance work on the garage. He was quick and attentive. Hopefully,…read moreno further issues. Thank you very much.

Denny provided excellent service. Fast and reliable. Highly recommend if you're in OC arearead more

Jay is so nice. He definitely is always trying to save you money. Please use him. Nicest guy and…read morevery reasonable with prices.

Garage Door Hero has been my go-to Garage Door company for several years. They have installed and…read morerepaired Garage Door Openers for several of my properties. Recently, I had to replace 2 Garage Door Openers in my apartment building and Garage Door Hero came through again. They came the next day and installed really nice Garage Door Openers at a really great price. Thank you again for helping me out!

Judy at the front desk was excellent. She was friendly, professional, and honestly the main reason…read moreI decided to call back. Before scheduling, I explained that my torsion springs weren't broken and that one garage door cable had simply come off the drum (I had removed the other cable while troubleshooting). Judy even checked with Brandon, the owner, to see if they could provide a ballpark estimate based on that information. Brandon declined to provide any price range over the phone, explaining they first needed to determine why the cable had come off. I completely understand that unexpected issues can change the cost, but I believe customers should still be given a reasonable ballpark estimate based on the information provided, with the understanding that the price could change if additional problems are found. Refusing to provide any range at all doesn't build confidence or trust. The repair ended up being rewinding both torsion springs and reinstalling both cables. No parts were replaced, and I was charged $275. In my opinion, that felt expensive for the work performed, especially since I had already described the issue beforehand. Whether others feel it's worth it is up to them, but I would have appreciated knowing what I was walking into before scheduling the service. Isaac was polite, professional, and did everything he said he would, including lubricating the door and springs. I have no complaints about him personally. After the repair, my Genie opener wasn't operating correctly, and he mentioned it could be a burned-out motor or bad motherboard. I was comfortable handling the opener myself, so I was fine wrapping things up there. As it turned out, after I adjusted the drum tension and reset the opener's travel limits, everything worked perfectly. That said, not every customer is comfortable troubleshooting or reprogramming an opener on their own. At a $275 service charge, I think taking a few extra minutes to help reset or troubleshoot the opener before suggesting a more expensive issue would go a long way toward creating a better customer experience. Overall, my garage door is working again, and I appreciate Judy's excellent customer service and Isaac's professionalism. My disappointment is with the company's lack of pricing transparency. Customers deserve a reasonable expectation of cost before scheduling a service call, especially when they've already provided a clear description of the issue. That's the kind of transparency that builds trust and earns five-star reviews.

Daniel is responsive and professional. I contacted him about an issue and he set up an appointment…read morepromptly. His prices are reasonable and his standard of care/workmanship is high quality. If you have issues with your garage I'd recommend to contact this company. You will not be disappointed!

My garage door failed to close and popped of the guide rails. I gave Danny a call and he was at my…read moredoor within 30 minutes. He quickly diagnosed the issues and got the door working again.

This was an amazing experience! My garage door had been acting up, and it turned out the belt was…read moreabout to fail. On top of that, my garage door opener was from 2007, so it was definitely time for an upgrade. I submitted a Yelp project and received several quotes, but none compared to the experience I had with Yuval. He quickly identified the issue, explained everything clearly, and gave me several replacement options without any pressure. After discussing the pros and cons, I decided on the LiftMaster 6690LM, and I couldn't be happier with my choice. He scheduled the installation just a few days later, arrived right on time, and was ready to get to work. Yuval treated my garage and home as if they were his own. He was professional, meticulous, and made sure everything was installed perfectly. His pricing was also the best value I found, especially considering the quality of the parts, labor, and workmanship. I would hands down recommend Yuval to anyone needing garage door service, and I'll be telling all my friends, family, and neighbors about him. It's rare to find someone this honest, knowledgeable, and dedicated to doing quality work.

We realized this morning that our garage door wasn't opening due to a broken tension spring and we…read moreimmediately came to Yelp to find someone that could come as soon as possible. We found Loyalty Garage Doors and trusted their 1k+ 5 star reviews. We reached out and we received a response quickly and straight to the point. We were provided with a quote and that's exactly what we paid; no hidden fees/increases. As soon as we confirmed to move forward Yuval was here within the hour. He worked so fast and efficiently and our garage door is just like new and with a 5 year warranty. Highly recommend Loyalty Garage Doors!