STAY AWAY from this brand and store. We purchased our trampoline from this exact store a few years back. I tried to reach out to the warranty department regarding getting a new net as it has a bunch of holes in it, and the claim was denied. We are nowhere close to having it for 10 years, but the 10 year warranty doesn't apply. I've tried to contacting the store many times to order a new net as I have a special needs kiddo and we need to make sure that the net is in a good safe condition, but no one answers the phone ever. For the price you pay for any replacements, you might as well buy another trampoline from a different company. They advertise this as one of the safest trampolines, but they don't honor any of their warranties and they're never available to order replacement parts. read more

Spectacular service from Mike & Mike! I stopped in to ask some questions and find some replacement parts. They helped me get exactly what I needed in time for the holidays, and at a great price! read more

I came here just now to pick up my trampoline which was already paid for 2 weeks ago. Just to be informed by the brewery security next door they are now closed on Thursday. No signage on the door, no phone call or emails advising me that they are changing hours or that I need to pick up sooner. Update - it gets worse. I showed up as they opened today, and they didn't have my purchase staged or ready to load, even though I had been told it would be ready to go for pickup yesterday. It took both employees and almost 30 minutes for them to find it in one of the storage units. Highly advise avoiding the store and just order online from Springfree directly. I thought it would be better to deal with the local store and have come to regret that choice. read more

Springfree Trampoline Issaquah - Hours posted on the door, yet it's locked and closed on Thursday - Sporting Goods Near Me - Issaquah, Washington

I purchased a spring free trampoline paid $2500.00 and in 4 years the net got deteriorated from the bottom and the product has 10 years warranty and they refuse to stand by their warranty blaming wear and tear if the product does not stand for 10 years so what is the Warranty for? I do not recommend buying read more

A fun morning spent jumping - free play - in one of the many sizes of trampoline available for purchase. What a good way to encourage customers to truly know what they are getting! The young man who welcomed us was friendly and warm, inviting us to snack on granola bars (in a bowl at the front desk) and jump as much as we like. After much bouncing, shooting hoops (slam dunks!) - hoops and balls available in some of the trampolines - and enjoyment, we paused for a snack (applesauce pouches also made available at this point). Our four-year old asked if I would sit in the trampoline with him while he played, so I asked the young man (only one person is allowed to jump at a time per the sign at the entrance) and he said since it's quiet today (only two others were inside) it would be okay, but only to sit with my little one and not jump. About ten minutes later, an older woman walked out from a back office and rudely told me to get out, only one person is allowed in at a time. I told her we had asked and been granted permission, and she huffed away chiding the young man, and saying loudly that we are not to do it again. If it wasn't for her, we would have enjoyed staying a bit longer and playing more. She needs to be kept completely away from customers, or be given the appropriate training to engage them/us more politely and with discretion rather than her accusatory tone and verbiage. read more

This is a huge shout out to Sam in dispatch. I was in a pickle and needed the tramp moved quick for a property sale. We didn't plan ahead berry well. She provided amazing customer service over the phone and pulled some major strings to accommodate my timeline! Thank you Sam! read more

DON'T GO HERE! Unless you like AWESOME! this place is fantastic. everyone should go here. service is great, staff is friendly. kids will have fun. read more

Great people who respond quickly and offer a great product! Folks went out of their way to help us be a part of a promotion and it really made all the difference. 5 stars from us! read more

I found the customer service with this particular location to be fantastic! We ordered some accessory products online expecting to wait 7-10 business days, but instead received free delivery and installation from the store within 2 days. And of course, the trampoline is well worth every penny, great quality and as safe as a trampoline can be! Thank you Springfree Issaquah! read more

We recently bought a Springfree trampoline from a distributor, and noticed right away the mat had a "pull" on it. We submitted our warranty, and customer service got back to us within 24 hrs. Since the error on the mat was submitted within 45 days of purchase, they replaced the mat immediately. We live near Issaquah, so the company delivered the new mat within a week. Sadly, since I bought from distributor, they would not replace on trampoline, but no worries - Rick's Backyard factory, did! We love this trampoline for the whole family. Thank you SFTI! read more

We have enjoyed our toddler love every minute of being on her trampoline.

We bought our Springfree trampoline at the Issaquah store, with promise of a 10 year warranty on the entire trampoline. We wouldn't have paid $2000+ for a trampoline without that guarantee. in brief, the trampoline began to seriously degrade in year 6. We started calling the Issaquah location in November of 2018, left 25+ voicemails on the "warranty" line and never received a return call. After finally making into the store on July 1, 2019, the friendly sales person immediately got the manager to help us, and then disappeared. The manager indicated there were/are "phone system issues" hence the no call back from warranty line, "they got a new system" hence the "we couldn't find your original purchase/delivery/install order, then indicated that when we bought our trampoline "the warranty only covered the steel frame for 10 years and the net etc. for only 2." We would have NEVER made the investment with a 2 year guarantee on the most critical part of the trampoline. Other "book keeper" types emerged from the back room to concur with the evolution of the warranty policy since we purchased ours. It 100% seemed like a routine they had performed many, many times before. Just a hunch. The staff couldn't have been more polite, BUT it was clear their "hands were tied" in honoring the warranty promised by our salesperson. read more

100% enthusiastically recommend Springfree trampolines and the company. We bought the large oval trampoline Christmas of 2013 and our kids have been on it every single day - rain or shine, hailing, snowing - doesn't matter. They absolutely love it. During the summer they set a sprinkler underneath and bounce and bounce, and bounce...... Expensive - but worth every penny. Best kids investment we've done so far. read more

I recently visited this showroom to research the various sizes and shapes of springfree trampolines. The staff was knowledgeable and polite and didn't seem to mind that my kid was jumping around on the trampolines for nearly an hour. The staff made my purchase swift and pleasant. Great customer service! read more

I just bought a new 15' Trampoline for my nephew from their Issaquah Store. I was really impressed by the amount of thought and effort they went into designing this product. The enclosure makes me feel quite comfortable that my nephew won't be breaking his neck trying to do some kind of crazy thing. I wish they would have had these when I was a kid. read more

Huge thanks to Jeff and the wonderful staff at Springfree in Issaquah! They helped me restore my 13x13 and the kids could not be happier! The amount of product knowledge this store maintains exceeds any reasonable expectation. The staff knows the history, current line, and future offerings. They spent a lot of time to make certain my trampoline was safe and functional. All parts were exact fit! I drove 500 miles round trip for great service and got it! Thank you!!! read more

We were invited for a free event and the kids jumped on all the trampolines for many hours. There was free food, drink and a great musical program for entertainment. I loved the no hassle from the employees and we ended up buying a trampoline and are lovin it! read more

The Issaquah staff was very helpful and their display of the various models is great. It's a no pressure showroom and you can jump and try out the product. Delivery and set up was on schedule and the kids were jumping an hour later. The product is high quality and as safe as a trampoline can be. Since we've got it our kids have been jumping and playing the included gaming feature every day. read more

We bought the medium oval in January and love it! I feel this is much safer for my 4-year old than the ones we used to jump on with the gaps/springs everywhere. read more

Kids love the trampoline and don't mind getting cold and wet while jumping. I just want to thank the Issaquah store for their help and advice. The purchase and scheduling the setup was quick and easy. The installer was on-time and had it completed within the hour. I've have and will continue to recommend Springfree. read more

Not only is the product great, but this particular vendor has had exceptional customer service right from the beginning. They allowed us to pay in installments before getting the trampoline delivered. This allowed our boys to bring in some money each week or so, contributing to the overall cost over the course of several months. They delivered on time. 18 months later we discovered a tear in the seam due to a rod that had popped out. They have not only fixed it and replaced the mat, but are coming out to check every other rod next week. We are impressed! Thank you, Springfree Issaquah!! read more