Kai was simply amazing! Thank you for taking me in as a walk in for services. Her handwriting is…read moreamazing too! This facility is lucky to have someone like her!

This is such an amazing location. The customer service is outstanding. I had additional amazing…read moreservice and wanted to recognize Jessica who gave me great information on my returns and my items being mailed she went above and beyond very considerate also very time efficient and empathetic. She is awesome and an asset to the company. Please recognize her. It's also a great location I always get everything done here!

Just when I thought this location couldn't get any better, they once again exceeded my…read moreexpectations! I had a large package to drop off and was assisted by Ali both over the phone and in person. From the very first contact to the final drop-off, everything was handled perfectly. Ali provided clear, concise instructions and truly went above and beyond to help with my oversized item. His professionalism, kindness, and attention to detail are unmatched. This location consistently delivers exceptional customer service, but Ali in particular stands out. He is caring, efficient, knowledgeable, and genuinely invested in helping customers. It's rare to find a business that feels this trustworthy -- I don't even feel the need to ask for a receipt because I know I'm in good hands. As a small business owner, having a dependable place for shipments is invaluable. They also accept pre-labeled Amazon returns incredibly easy -- especially compared to the long lines at other shipping stores. This team is an absolute asset to the community, and Ali is a huge reason why. Highly recommend!

I get my items delivered here sometimes and I wanna let you all know that Ali is such a very nice…read moreguy. I requested 7 - 49ers ID holder and it was there within a few days. Awesome service!

If you're looking for a business mailbox, I caution you against Mail Station!…read more I signed up for a box with them in January 2024. At the time, customer service was great and I was really happy to be a customer. For a long time, I got my mail and had no issues. (Though I did often have package slips but no package) Then, in February of 2026, I got very sick, resulting in a hospital stay and major surgery. Once I got out of the hospital, I realized my payment to Mail Station hadn't come out of my business account. I called multiple times. No answer, so I left a message with my name and number explaining that I had been in the hospital, but I wanted to bring my account current if possible. I wasn't able to even walk at the time, so I couldn't go in. I never got a response. I assumed I'd changed the card on file and that my account was current, as I never heard anything. That was my mistake. In June 2026, I am finally physically functional again. I go in to check my mailbox and notice the mail inside isn't for me. I approach the counter and say, "I think my mailbox has been reassigned." They confirmed it had. I ask "Why, was I delinquent in payment?" The older man and the young woman behind the counter look me up in the system, but said they didn't know why my box was reassigned. I asked where my mail was. They didn't know that either. They asked if I had been out of town for a bit. I explained I was in the hospital getting surgery and hadn't been able to come in. I explained that'd I'd called Mail Station, and even left a detailed message with no response. They said, "Oh. Wow. Well, we don't know." So: - Mail Station closed my account without any attempt to contact me. No calls, no emails. If payment is the reason for the closure, I would've happily taken care of my account if I'd been contacted. As it stands, no one can confirm why my account was closed. - Mail Station reassigned my box without asking for the key back or changing the lock on the mailbox. This gave me access to another business' mail. That's not cool for the other business owner. I wish I remembered their name so I could let them know. - Mail Station lost, threw away, returned, or otherwise misplaced my mail but couldn't tell me anything about it. - Mail Station didn't attempt to in any way resolve the issue and I barely got an apology. They didn't even ask for the key back--I volunteered it as I never want to do business with them again and it's super unethical for me to have access to another business' mail. If you value your mail, which I assume you do since you're looking to rent a box, Mail Station is NOT your best option.

I want to use their services but I cannot get an address. I went looking for them believing they…read morewere open, but they were closed. It was late in the evening. I had my work done somewhere else. Actually, it was at a local hotel here I frequent and they made all my copies.

I honestly have never left a review anywhere before, but I felt I truly needed to for PostalAnnex+…read more#241 in El Cajon. I walked in after spending an entire day dealing with a complicated situation that I couldn't resolve on my own. I was exhausted, frustrated, and honestly not sure if things would even get finished that day. From the very beginning, the staff here treated me with genuine care and respect. Instead of brushing me off or giving quick answers, they took the time to fully understand my situation, looked into details that were not even their responsibility, and patiently worked through everything step by step. What stood out the most was that they went far beyond what was expected. They didn't have to make extra calls, research additional information, or stay involved until the very end--but they chose to do so anyway, with kindness and a positive attitude the entire time. By the time I left, something I had struggled with all day was completely resolved, and I felt nothing but gratitude. If you're looking for a place where people actually care about helping you, not just completing a transaction, this is it. Professional, thoughtful, and genuinely exceptional service. Highly recommended.

I have come here a couple of times to get documents notarized. The service was quick and the people…read morethat helped me were friendly.

Great customer service from Jennifer and George! We'll be coming back for future notary and postal…read moreneeds.

These people are awesome! Set notary hours, affordable and quick service. NICEST people ever…read more HIGHLY RECOMMEND!

My husband uses this place for a real estate business, using a virtual mailbox. He gets loads of…read moremail and the owner, Maria, and the staff are very friendly and remembers him so it's easy to retrieve his mail. The service is quick and efficient and priced just right. The parking lot can be busy, but there is reserved parking just for the store.

Staff, owner are always very welcoming and helpful with your needs. They offer notary services in…read moreaddition to P.O box rentals and a great assortment of gifts. Lovely little shop.

I've lived all over San Diego, and one thing I find to be a unexpected bonus is having easy access…read morea postal service business. No I'm serious. Sometimes going to the Post Office is a real drag, mostly because of how poorly customers like to treat the Post Office workers. I try to avoid when possible. Thankfully, I have a Postal Center Plus just a couple blocks from my house. Not only can I get anything and everything I need shipped, but it's also got a really nice little gift area with some quality crafts. My wife loves the snow globes assortments they have out during the holidays. I've bought some nice gifts for my mom here as well. They have a nice assortment of greeting cards as well, much better than the CVS that is right next door. Today I was able to quickly get some passports photos done. It was quick and efficient, as well as affordable! Staff is always so kind. Afterwards it made me think about how it's nice to have a little postal service business like Postal Center Plus so close to my home. 5 outta 5 fo sho!

Awesome customer service. Came in with a huge rug to return and totally unprepared. They helped me…read moreinvent a way to package the rug, print the label, and get it returned. AWESOME experience!! Thank you!!

John & Nick at Postal Center USA were a big help for me today. I had an oversized return that they…read morehelp me get packed up and shipped at the most affordable rate available. The new ownership has updated the aesthetics inside this local mail center. They offer many services to the community like, private mailboxes, passport services, shredding, notary and offer rates from all the major shipping companies around. They take the extra step to offer a great customer experience. I will continue supporting and recommending this small local business.

I called this location to ask a simple question about my U-Haul reservation after there was a…read morechange made. The woman who answered the phone was extremely disrespectful and unkind. I was just looking for clarification, but she clearly seemed unhappy and treated me like an inconvenience. Customer service matters, especially when people are already dealing with the stress of a move. Management should really reconsider who they're hiring and how they're representing the business.