A medical emergency is defined as "A medical emergency is a health condition or situation that…read moreneeds immediate medical attention." Immediate is defined as "occurring, acting, or accomplished without loss or interval of time." My wife's visit to the emergency room makes no sense to me. Her primary care physician's nurse told her to make an appointment with a doctor (with first available appointment in 4 days), or go to the ER. We chose the ER, but, not before sending me to the gym to exercise, so that she could fix her hair. I understand the ER has more equipment than doctor's office, and even urgent care. It seemed wrong to go to the ER when it was not an emergency. St. Jude ER was vastly different from the ER in Canada that we just visited, where it was a real emergency. We showed up at 5PM and registered. The triage nurse saw us almost immediately. We saw the doctor within an hour. The doctor followed up on the care that my wife received in Canada and ordered a CT scan and some bloodwork. Everyone that we interacted with was nice and professional. They all knew what their job was. I'll take this over universal healthcare in Canada any day where it took 6 hours just to be triaged! Even though we spent four hours at the ER, the time went by quickly because the the process here at St. Jude is just so much better. It was a good experience. I don't want or need to experience them any more. Hopefully, I will never come back.

St. Jude Fullerton's ER demonstrated a serious breakdown in basic patient care. After misdiagnosing…read morethe same symptoms on 7/31 as a "pulled muscle," we returned on 8/10 with lung fluid confirmed by urgent care. The patient then endured seven hours of untreated chest pain because the ER doctor refused to act without radiology, which took ten hours to respond. Pain relief and antibiotics were only given after multiple complaints, and the doctor admitted he was "finally making a decision without radiologist confirmation." The pneumonia diagnosis confirmed after discharge. This level of delay, misjudgment, and lack of urgency is unacceptable for any emergency department. It's too bad I can't give a negative review. In addition, try speaking with Patient Care Relations only to be directed right away to voicemail with a message that call will be returned IN two days, not within two days.

I want to express how incredibly grateful I am for the care my grandma received in the Emergency…read moreDepartment at UCI Medical Center in Orange. From the moment Dr. June Sadiq walked into the room, I could tell he was genuine, compassionate, and truly cared about his patients. He took the time to listen, answered every question thoroughly, and made my grandma feel comfortable during a stressful time. What stood out most was that he never made us feel rushed. He was attentive, thoughtful, and kept checking on her throughout her visit, which meant so much to our family. When I asked if he could speak with my daughter over the phone to explain my grandma's test results, he didn't hesitate. He patiently went over everything, answered all of her questions, and made sure she understood the situation completely. That level of kindness, patience, and professionalism is rare. Dr. Sadiq is truly a gem. UCI Medical Center is incredibly fortunate to have him as part of its team. Thank you for treating my grandma with such compassion and dignity. We will never forget the difference you made.

If I could give this hospital a negative review, I would. Unfortunately, I had a horrible…read moreexperience, and it was not because of the nurses. The nurses were friendly, caring, and did their best. My biggest issue was with the case managers. My father was admitted to the hospital due to shortness of breath, pneumonia, and cancer. He was placed in the older, run-down side of the hospital. During the summer, the room was extremely hot because the AC was not working, and they provided a fan to try to help. The room itself was also very small and uncomfortable. Again, I want to emphasize that we had no issues with the nurses. They were kind and helpful. The problem was the case management. It felt like the main priority was simply getting my father discharged as quickly as possible rather than making sure he had what he needed to safely go home. He was discharged without several necessary medical supplies and we were told they would be delivered afterward. Unfortunately, the vendor could not provide one of the supplies because the prescription they received from the case manager did not include the required model number. The vendor needed an updated prescription before they could send it. I called the case managers repeatedly, leaving multiple messages and calling every day for over a week. No one returned my calls. We eventually had to contact my father's doctors ourselves to try to resolve the issue. This should not have been necessary, especially for a patient dealing with cancer and recovering from pneumonia and breathing problems. It is extremely frustrating and disappointing to feel like the healthcare system no longer puts patients first. Discharge planning should be about making sure patients and their families have the proper support, medications, and medical equipment--not simply getting them out the door. UCI, please do better. Please consider replacing or retraining case managers who are unwilling to communicate with patients and families and who do not follow through on critical discharge needs. Because of this experience, I would not recommend this hospital, primarily because of the case management and lack of follow-up.

From the minute I pulled into the parking lot I felt welcomed -- the security team greeted me with…read morea positive attitude and genuine willingness to help. The registration staff were fast, efficient, and made the check-in process completely smooth. Before I knew it I was being triaged by an outstanding nurse, RN RYAN, and was then assigned to my primary nurse, RN Brian, who was professional and attentive the whole time. Dr. Nguyen and the entire emergency department provided excellent care. The team worked seamlessly together, communicated clearly, and treated me with respect and compassion. I'm highly impressed and deeply grateful for such an amazing team at La Palma Hospital. Highly recommended.

I would never send a family member here…read more One of my residents was admitted for 11 days, and from the beginning I repeatedly informed multiple nurses that she had symptoms consistent with a UTI. Despite bringing my concerns to the attention of at least six different nurses, no one appeared to properly document the issue or initiate treatment. To make matters worse, her essential medication for tremors was discontinued during her stay. Neither the family nor our care team was notified of this change. As a result, her condition worsened significantly. Because of her tremors, she requires assistance with meals. On multiple occasions, meals were left for her without adequate support, leaving her unable to eat independently. Our caregivers had to come to the hospital in shifts just to ensure she was fed. After escalating my concerns, I spoke directly with Risk Management and the House Supervisor. While they stated they would investigate the situation, no one ever took accountability for the breakdowns in care or communicated any meaningful findings from their review. As someone responsible for coordinating care for vulnerable seniors, I found the lack of communication, documentation, and follow-through extremely concerning. Patients and families deserve better. I sincerely hope the hospital reviews its processes to ensure future patients do not experience similar gaps in care.

Totally recommend One of the few doctors who actually…read moretake the time and listen to you not feeling rushed it's a big matter to me , he is on the patient side ordering all reasonable test and labs to ease any concern I have Overall great doctors and staff

I have gone to Jason Kurtz for many years, until we had to extract our entire family from his…read morepractice. In the very beginning when he first started and was a brand new doctor, he was awesome. Now he's a total jerk and he has his uneducated office staff and PA running the business. just a few of our most prominent issues: 1. I was extorted by the front office, that he would not see me unless I paid a missed appointment, which I did not schedule. 2. The office refused to treat me, for a raging bladder infection that they tested me for, even though I'm a regular annual patient. I refused to pay the $50 to come BACK to the office the same day, for the RX. 3. His physicians assistant incorrectly diagnosed me as having HPV. And I had to go to another doctor for an incredibly painful procedure, all for nothing. I did not have HPV. 4. In my opinion Kurtz now has a God complex, he didn't used to. ***5. THEY REFUSED TO TREAT ME, AFTER I LEFT MY URINE SAMPLE....UNLESS I PAID WHAT FEELS LIKE A $50 EXTORTION FEE, in order to give me my prescription. When the doctor says they don't hold back care because of an unpaid balance, that is entirely incorrect, and I believe he's lying. His behavior is reprehensible, and he is fully aware of this. Don't say you weren't warned. ....*add the fact that he stands by his uneducated and extremely unprofessional staff, says even more. Do better Dr Kurtz. We ended up going to Dr Annette Bernhut in Orange and she is AWESOME. She cares about you as a person, vs you being the enemy

At The ER 3/23/2026 there were Two super efficient nurses, Amanda she worked 7am to 7 pm…read moreShe was very efficient and kind. I felt very taken care of, Josalynn she worked from 7pm to 7 am,She was also very through and kind, keeping everyone happy at the ER.Please recognize these Two nurses, you don't find that to often Thank you

What the hell kind of hospital is this? My daughter was brought in by ambulance and had I known how…read morebad this place was we would have had here transferred to a decent hospital. Do not send your loved ones here. Awful place.

I'm still in the emergency room and both the Nurse and Doctor in charge of my care have been…read morelovely'. Professional, communicative, thorough, and compassionate . Thank you Nurse Avi & Dr. Ayalin.

I was brought into the ED 9/2025 and while waiting for a CT scan a nurse took off my earrings and…read morenecklace ( which was an heirloom from my mother) and they just sent me a letter stating that they are not responsible for it. I had my eyes close the enitire time when the nurse took it off of me before taking me to CT scan so i wasnt able to see who it was. None of the nurses introduced themselves to me and they were talking about their personal lives while I had my eyes closed on a gurney in the hallway. The care was mediocre, the nurses were unprofessional and no accountability in the hospitals part for the lost items which was not my fault but taken off by their own nurse. Don't go to this hospital/ED if you can help it. This place here has absolutely no accountability for their errors and will just send you a letter basically stating to eat it because we won't do anything about it. Hope this will be helpful so you won't have to eat it when you lose something precious and priceless while absolutely receiving mediocre care from people who don't care at all. I was transferred to Kaiser Permanente after and the care I received there was excellent and you can feel that the staff actually gives a damn about you as a patient.

I finally got someone to call back and investigate my case. Someone with the same name as my family…read moremember's. Situation has now been resolved. I'm updating my rating to 3 stars.

Our son was sent to Anaheim Global Medical Center for a 5150, 72-hour hold for evaluation by the…read moreOrange County Health Crisis Assessment Team, (CAT). If I could, I would only give Anaheim Global -0 stars for the facility and care. First... when he was checked in to the ER, he sat there for 14 to 15 hours waiting for a bed in the hospital. the only Dr. that saw him while he was in the ER was the ER Dr. and an occasional nurse. We meet up with him after he was checked in the ER, and I couldn't believe the condition of the facility, the area where he was being kept. His gurney had paint peeling off with rust showing at base of all of the supports that keep the patients from falling off the gurney. The rubber baseboards in the room were peeling from the wall and lifting from the floor. There was raw wood showing on the base of the cabinets. How do they sterilize this area with everything is deteriorating. Where is the Health Department on inspecting this ER? Second... when he was finally admitted into the behavior health section. We came back to visit with him. I couldn't believe the chaos in this ward. We couldn't go to see him in his room, so we had to meet with him in a communal rec room. No privacy, and he was so stressed from this place he walked out and left us and went back to his room. Both of us were so upset and stressed from the conditions and atmosphere of the facility we couldn't talk to each other on the way home. Before we left, we asked the charge nurse when the 72 hours started. she said when the Dr. evaluates him. Which wouldn't be until tomorrow sometime. The next day we contacted the charge nurse to get some more information regarding his stay, i.e. when does the 72 hours start? Has the Dr. seen him? This nurse said when he was checked in his 72 hours started, and the Dr. still hasn't seen him. Total Confusion with all concerned. On his suppose final day of stay, his case manager called my wife and said he will be checked out at 10 PM tonight, but they can't release him to go home until the following day. Why? Just to get additional money out of OC Health? I don't understand! The following day, in the morning, the case manager called my wife and told her the Dr. is going to place our son on a 5250 hold on him (an additional 14 days) for he is not ready to go home at this time. This was disappointing, because he was to return to work on the following Monday. We stressed this along with other concerns to the case manager. Then later in the morning, 11ish I believe, the case manager again called my wife and stated they were going to release him today, and we can come and pick him up at 12:15 PM. Which we did. This was a rude awaking for us as parents.... when we returned home, our son was totally stressed out from his stay at Anaheim Global, he told us what had been taken place in the ward, which was shocking. Patients were getting into fights; he stayed in his room the entire time he was there to keep away from all of the violence. He couldn't have a toothbrush to brush his teeth, so he never brushed his teeth while he was there for 4 1/2 days, he had 3 other roommates, one of the roommates was using the shower for a toilet, so our son didn't take any showers while he was there, because of the un-sanitary conditions, and one other roommate all he did was walk around the room talking to himself. Why does the Orange County Health Crisis Assessment Team contract with a facility of this nature? With the condition of the facility, un-sanitary conditions, and violence. It is totally unacceptable! If anyone reads this and has to have someone committed for a 5150-evaluation hold, ask where you are taking them and if they say Anaheim Global, request another hospital.

I had been seeing Evelyn Gomez for several years and there have been several problems recently,…read moreinvolving Jose Vasquez (Office Manager) and Samir Azzam. I was given an appointment card for May 19th and when I arrived, I was informed that it was an error and that my appointment was for the 21st. I was offered an alternate to see Dr Azzam and after some back and forth, agreed. I did speak to Evelyn Gomez while waiting, gave her the card as proof, but staff refused to take responsibility. After waiting for nearly two hours, I was never called in and left to come back on May 21st. My appointment with Evelyn Gomez (May 21st) was sufficient, but when Evelyn left the office, I overhead Jose Vasquez say "Why did Evelyn meet with Chris? I told you that he can only see Azzam". And was told by the receptionist that they're forcing me to see Dr Azzam from now on. Mr Vasquez is retaliating by refusing to let me see Evelyn due to the schedule conflict. My previous (and only) interaction with Dr Azzam was unpleasant. He read the CURES report and accused me, in a loud tone of voice, of being prescribed between 120-150 Norco tablets and drug seeking. Then he prescribed a Medrol pack which gave me an eye infection. The ordeal was extremely unpleasant and I told Evelyn that I refuse to see him again. I refused to make a follow-up appointment with Dr Azzam after being given an ultimatum to see him and will have to seek a new primary care doctor. There were other problems with Jose Vasquez. Two months ago, I gave him an envelope detailing several requests (Referrals, mostly) and nothing was sent. During my next appointment with Evelyn, she told me Jose was taking care of it and when Evelyn reviewed my chart, she discovered that he had done nothing. There have problems in the recent past with scheduling. They are overbooking Evelyn Gomez's schedule, I had to wait 2-3 hours during our appointment on April 20th to see her. It rolled over into her lunch break and she didn't have one. There have been issues with referrals not being sent (There is a previous complaint on file), phone calls not being answered by staff for appointments. I have had to go to the office, in person, several times to make a new appointment. Medications have also been a recurring issue, my pharmacy had to call them several times. I believe Jose Vasquez and Samir Azzam are retaliating because Evelyn Gomez is the only doctor I confided in and I had made several complaints to staff about them. The on-call physician for emergencies number is out of service. The fax number is also not working - this was discovered when another office attempted to fax records two months ago. This place needs to be investigated and Evelyn should consider a new job.

I'm surprised people are not able to get in contact with the office my husband gets to text them…read morealmost a daily basis and gets a reply right away. They have a texting number that works quite well. You should ask the office manager for their number. The medical assistant there is quite friendly with the patients there.