American Home Shield (AHS) unfortunately contracts with Standlee Heating and AC. This company is not accredited by the Better Business Bureau and has a C- rating. My experience: 2 out of the 5 appointments the technician was a no show with no apology. During the last of those no-shows the tech reported that he arrived, that our AC needed follow up, even ordered a part, but the tech had NEVER arrived and NEVER looked at the AC unit. The 3 times a technician did arrive he spent NO MORE than 10 minutes on a call. Everything is confirmed by our cameras. They repeatedly failed to correctly diagnose the problem and stretched things out over 2 weeks without EVER actually fixing the reported problem. When calling the office, my calls frequently went to voicemail or my call was ended completely because the mailbox was full and could not accept messages. I had enough and I ordered Standlee Heating and AC off the job and will also be cancelling our AHS policy. I independently hired an AC technician who spent more time with our unit in one appointment then Standlee Heating and AC did over 3. Our AC was fixed within an hour of being correctly diagnosed and our home is now comfortable. I DO NOT recommend Standlee Heating and AC! Their BBB rating should be an F - read more

The tech was professional and very safe. I had no problems with this company. Will use them again.

First of all, I don't even know how this company has 4.1 stars. I am so disappointed at how unprofessional they can be. We've gone 2 months without AC due to this company who can't resolve the issue! We've had a technician come out so many times only for them to tell us the same thing -- "the technician who came out before didn't order the part." On top of that, the technician left without waiting 5 mins like I asked. My husband was down the street and I called the technician to let him know that my husband was running late and will be there in 5mins. When my husband got home the technician had already left! We had 3/4 technicians come out before they finally got the part that was going to fix our problem. But what do you know, because they didn't check the Attic, they didn't know there was a leak. So a month and a half of waiting for a part that couldn't work because of another issue. Then they tell us they're going to come out again and this time the owners husband was going to perform the job. They tell us 8am-12pm. Time passes by and no one comes. Then they tell us 12-4pm. Time passes and still no one! They had my husband waiting all day with my 5year old daughter in that house. Tried to call the company but all of sudden they are unreachable and their line is inactive. I am so over dealing with this company. I'm pregnant and in my first trimester and this is way too much stress on not only myself but my little family as well! Don't you dare respond back to me with some lame excuse because you guys had 2 months to fix the issue! We have wasted so much time and money on this company. My husband losing hours at work because he has to wait for a technician who ends up pushing the time back. We don't have all day to be waiting at the house that feels like a sauna! read more

The absolute worst service I have ever received. They never return phone calls or provide work status updates. They were contracted by my home warranty company to replace my air conditioner and this was beyond their expertise. They dropped me as a customer without ever notifying me and they forced me to cut into my shingles so the could access the curb flange then didn't even replace the unit. Now after 2 months I still have an air conditioner that barely works and I now need to replace a section of shingles. Run fast from this company or you'll regret it. read more

Horrible company and not just that but they lie and rip off. Like the other person who left them a review I was assigned to them by my home warranty insurance and was left without Airconditioning for three weeks. They never resolved my problem but when I asked the home warranty company I found out that they never gave even the diagnosis to them and tried to get money from me behind the insurances back. This is a horrible company please never do business with them. They are banned from coming to my house. If I have an option I will give them less than a star. Hi Nicole I am replying to your reply to my comment. You privately messaged me as well which I replied to. I am client of AHS and you asked for $660 for Referigeration as non covered service. I know that AHS pays $10 per pound and when I contacted them up till today you haven't even given them the diagnosis. You may not find it under my name but the dispatch no is 499316432. I would have sent you this info privately but since you replied publicly and posing as if you would never do that so here are the details. Hope that helps! Also I just noticed that the previous customer who posted a bad review you are also failing to recognize in your system....seriously!!!!! This just shows how the services of this company are. I have all the details and if you want more I am willing to post a snapshot of where it shows that I was assigned to you and your technician came to my house......if that what you want. Rather than pretending that you don't recognize your customers it would be better to admit your fault and actually provide better service next time!!! read more

Do not use this company! Absolute worst! We are also American Home Shield customers who were forced to use this company because of our warranty, or we would have never hired them. After going back and forth between them and the insurance company for four months, we paid up front hoping AHS would reimburse us. Well, now they say they won't because Standlee installed a commercial unit in our house and they won't cover it. Standlee said we already had a commercial unit and they replaced it with another commercial unit, which they knew our insurance would not cover because Nicole told my husband after the fact that it would'nt be covered. So now we are out $8500 dollars. On top of this, they did not pull a permit from the county, which means if anything happens to our house or ourselves (fire, carbon monoxide, etc.) our home owners insurance won't cover the damages. Not only that, but they installed the 2 piece unit upside down, did no testing to see if the unit was the right one to install, all of the wiring and breakers are inadequate so it's a fire hazard. Also, they did not install a Filter Kit so there is no filter and it's spewing dust and particulate matter all through our house. We had another company come and evaluate the job they did and they came away with a scathing 2 page report of all the things they did wrong and their negligence. We will be reporting them to the Ca licensing board and suing them for our money back. If anyone else who are victims of this unscrupulous company wants to get into the lawsuit, please leave me a Facebook message. Nancy Armstrong, Exeter, Ca. read more

This company is a joke! My a/c went out on August 1, 2019. Called First American Home Warranty. Standlee scheduled an appointment for August 2 between 4-8 p.m. Josh showed up at about 8:40 p.m. I don't like people climbing on my roof in the dark. It's a huge liability for me. Josh REMOVED the condensing fan motor and told me he would check in the warehouse to see if they had one and replace it the next day. He told me to call him at 9 a.m. I called Josh three times the next day and never spoke to him again. Went to the office to pick up my motor and was told that Josh had it in his truck and was working an hour away. Was told that he would drop it by my house at the end of this day. That never happened. I also spoke with the owner of the company, Jack. Jack told me that I would get the motor back. My FRIEND called Jack twice and was told that the motor would be returned, which never happened. They were giving us the runaround. If you want to run around in circles for 5 days, then call this company. This company NEVER DID repair my a/c. I had to live in 95 degrees for 6 days. Nobody from the company OR First American Home Warranty ever called me back! (Don't know what to say about that) My friend ended up repairing my a/c unit on day 6. I would definitely NOT RECOMMEND Standlee to my worst enemy. They just aren't organized and they don't give a damn. I give this company an F-. Arlene in Visalia read more

Terrible communication. Never answer their phones. I've been calling and calling and calling to see if my Ac unit came in so I can set and appointment up, they never answer. read more

Again , I will this company 0 star. I opened a service request on my AC. I received a confirmation that the tech will check the AC at around 4-8pm. The people living in the house waited but nobody came. The next day I called Standlee heating and AC to check what happened . The lady told me that nobody answered the door and the tech took a picture of the door , to show proof that he came. I asked for another appointment but the lady said she doesn't schedule. The supervisor does and they will call me. I contacted American HoMe shield to request for another company because I can see that what happened last year is happening again. ( see my review from last year) and AHS agent said that Standlee company submitted a request for parts for my AC repair. How can you order parts when you haven't even seen the AC? read more

This company deserves less than 1-star! They were referred to us by our home warranty company, and they are an absolute, unprofessional nightmare to work with. First, they either no-show for appointments or they need to reschedule for some sort of conflict, and this goes on for months. Then, they blame all the service issues with the warranty company, as a tactic to justify their lack of service. Eventually, they came to our home 3 different times, and every time it was another issue - wrong part, needed something else, AC still did not work, etc. We went for over 3 months without AC in the heat of the summer! The office number goes to some sort of cell phone, and at one point, it was not accepting any calls, which is a terrible way to operate a service business. The warranty company had to send them an email just to confirm the service complaints. In addition, the lady who answers the phone, presumably the owner, has excuses for everything, and when you question her statements, she puts the blame back on you. Their work is unprofessional, subpar, and a total disaster, including leaving all the old parts at our home and the work area filthy. Eventually, we hired Bautista Heating & Cooling to repair their work - Bautista was professional, contacted us almost immediately, on time, and fixed the issue during their first visit! I recommend you stay away from Standlee Heating & A/C, and if your home warranty company recommends them, immediately request another one. By reading all of the reviews on this website, you will have an accurate and complete picture of their service or lack thereof! read more

The reviews are correct. Beware. What kind of business doesn't have a phone number that you can call to contact them? My mother has American Home Shield warranty. A couple of months ago, when I was replacing the filter for her, I noticed it was wet. Well, I'm no idiot. I know a thing or two about HVAC. I knew the condensation tray was either plugged up or had corroded through. I told her to contact AHS, thinking they would send someone out that would unplug the condensation tray or simply replace it. They sent Standlee out and the guy blew thru the hose and went on his way. It didn't fix the problem. They sent a second guy out who actually pulled the panel back so he could observe the tray, which was filled with rust and calcium but not corroded through. He put it back together and said he needed to contact his office to see what AHS wanted to do as far as replacing it. We didn't here anything for about 3 weeks. I tried calling Standlee but the number went to voice mail and the mail box was full. I found another number and called that one but the voice mail hasn't been set up. I tried both numbers several times over a period of a couple of weeks to no avail. Then we get an email from AHS saying we have a follow up appointment with Standlee. By this time I've read the reviews online and with no way to get ahold of Standlee I was fed up. I called AHS to see what Standlee was going to do when they came back out and was told they were going to replace the evaporator and my mother would be out of pocket 1600 dollars for refrigerant... I told them I wanted a different company to come out, which they were happy to do. I got a call from the company that same day and they were out the next day. I told them the entire story that I have just written, told them who came out the first time. They looked at each other and kinda smirked. I asked if they had heard of Standlee? They said "oh yeah". I said, "You haven't heard anything good about them have you?" The reply was a resounding "NOPE". Anyway they fixed the problem in about 10 minutes and were on their way. read more

I would have rated them a -100000 if I could have. By reading the ratings I am surprised they are still in business. My air conditioner quit working. I was assigned them as a second option by American Home Shield (the worst warranty company I've ever dealt with) It's over 100 degrees outside making my Autistic grandchildren's Bedroom about 120 degrees. It's been a week and a half and the warranty company said they still have not submitted a report. They've called them I've called them multiple times. They don't return calls or they just don't answer the phone.If there service were free you should still run fast. read more

I believe this company only exists due to contracting low bid to AHS. American Home Shield forces home owners to use this contractor. I have multiple contacts with standlee that caused my renters extensive waits due to misdiagnosis. And in extra costs to me the landlord. One case included a misdiagnosis on a compressor unit... twice!! They claimed two compressors in a row were bad. After 6 weeks I finally hired another company to fix wiring that standlee messed up. That catastrophe costed me over $2k and tenants 6 weeks in 105F weather. Waste of 2 compressors and $2k...it was a simple miswiring by standlee. Now latest debacle is third visit to repair a heater... still need parts... since it was misdiagnosed. maybe they could use the compressor from last year.... what a joke. That doesn't even cover the missed appointments or broken promises by Nicole the owner. Do I worry they won't fix my heater??? Hopefully they will decline my service requests from AHS in the future. I came from an appliance repair family and KNOW this is incompetence. For you AHS clients out there good luck!!! If not try Craigslist before this company. read more

Horrible place to do any type of repairs I have been dealing with them last 3 months they still don't fix my a/c lie for last 2 months about ordering parts where it doesn't take 2 months to get parts they make appointments to come out never show up manager blames tech but she is at fault for not doing her job this place is the worst a/c place in Visalia don't waste your money here they are modern day thief's read more

They do not deserve even a half star. I agree with all of those reviews who have had issues. My husband told American Home Shields that this company is giving them a bad name. After coming to the house and determining we needed a new motor, they designated to AHS that the order had been completed. No one answers phones or texts at this company. They determined it was the motor, left without telling my husband they were leaving. They left the front door and screen door, along with the gate to the courtyard wide open and left. Finally, we receive a notice that they are going to arrive between noon and 4:00 pm last Thursday. A text at 4:45 says they are on their way. An hour later. notification that they have begun the work. Not at our house! Finally, someone responded to my husband's text stating there was a mixup, so for him to contact the company to schedule a more convenient time. He said no, they needed to come tonight to put in the motor. 7:30 pm they showed up and then told us they did not know how to wire the motor. Are you kidding me???!!!! The next day my husband called the company and actually spoke with someone. They couldn't get an electrician out until Tuesday. He called AHS and complained, again, explaining his health issues and how this heat affects him. They put him on hold and contacted the company telling them to expedite. He received a text from the company stating they cannot get someone to our house until Wednesday. Just a major joke. I don't think they can get actual business without AHS. We have had AHS for many years and never, never had an issue like this. How this company is in business is beyond me. Gail Fresno, CA read more

on 7-22-20 they came out to check on my AC unit the Blower motor would not run AC compressor would run the tec said the blower motor was bad removed motor and left week later come to install new motor but still did not run said he was not sure why had power to it need to have help checking it out as it had the proper voltage to it and left .a week later a tec. show up said the control board was bad and left a nother week goes by showed up to day installed it and the transformer burnes up and will need to replace it it has been 4 weeks of part changing and still no AC it is only 108* to day and 110 for tomorrow I would never recommend Standlee Heating and AC will use some one else they have no Idea what they are doing read more

Like many other reviews, I had to give one star to post a rating. I used them as per American Home Shield home warranty service. After a rocky start to arranging service last October (only after numerous calls from me did they even show up), I was advised I needed a new condenser. I was told it would take 2 weeks to have the part ordered that was needed. When I said that too long a wait, they offered that I could pay up front and be reimbursed later by AHS. It was very interesting they had the part in stock for immediate installation. I proceeded with this. I then found out I would NOT be paid back the amount Standlee billed me by AHS because Standlee used a part AHS would not have ordered. When I then contacted Standlee, they acknowledged this and said I was advised of this when the service was arranged. I indeed was not told this! It was all I could do at that time to get some sort of itemized invoice for parts & labor paid for. All I ended up getting was a hand-written receipt with only the total amount paid with no itemization for parts, labor, and freon. I have no way of claiming the purchase for the factory warranty because of this. The AC unit is now not blowing cold air. As the condenser has a 1 year warranty, I attempted to contact Standlee for follow-up (both by phone and e-mail). They have not returned all calls and messages. I'm left to call another vendor (bypassing all the bad ones referred to me by AHS). Take your business elsewhere! read more

Had ac start blowing hot on and off a little over a week ago filed a claim through first American they gave me an appointment for 5 days after my claim They sent these guys out. 1st visit tech says its capacitor changes it ac starts blowing cool air I explain to him that it does this from time to time but will blow hot after about 6 minutes he says it's good already and proceeds to leave. Sure enough 6 minutes go by and it starts blowing hot again. I call them and they say they'll call me back to let me know what's going to happen I had to then again call them because they never returned my call and asked them what was the status they said they would be sending a tech out 7 days from now. My wife got on the phone with them and got them to change it to the next day. They came out changed the capacitor again and waited this time sure enough it went hot again they said it was my fan motor so they got information and said they would be out next day. They arrived the next day with the motor and installed it. Now the new motor was shaking they worked on it for about 1 hour then came down and said they would be sending out their head tech. I went up there just out of curiosity and found that the motor was running backwards the guard was loose I called them back and they would not answer their phone anymore. I'm thinking about canceling my First American warranty if this is the type of company they're going to be sending. read more

Filed a service request with American Home Shield warranty company on 5/25/19 and the assigned Standlee to handle the service. On 5/31/19 their technicians came out, diagnosed the problem and advised new parts were needed - the parts would be ordered and they would come right back out to complete the repair. Their office confirmed that the parts came in ten days ago and the owner confirmed by email on 6/12/18 that they had the parts but she refused to set an appointment to complete the repair. I've had several email communications with her but she just makes excuses and stalls. The temperatures are running over one hundred degrees, I am a 74 year old man in a sweltering house and it is affecting my health but the owner refuses to complete the repair. On 6/13/19 I filed a request with AHS for their vendor to complete the repair and AHS notified Standlee but Standlee still refuses to make an appointment to complete the repair. I see other AHS customers have made the same complaints on Yelp in the past two months and have all complained about the stalling techniques used by this vendor to avoid performing the required service. This vendor doesn't seem to care about their reputation or about their ethical duty to complete repairs. DO NOT DO BUSINESS WITH THIS VENDOR. IF THEY ARE ASSIGNED TO YOU BY A WARRANTY COMPANY ASK FOR A DIFFERENT VENDOR TO BE ASSIGNED OR YOU WILL END UP IN THE SAME SITUATION AS THE REST OF US. read more

Do not use this company. They are crooks. They sent me a text message listing my out of pocket expenses for a new A/C unit covered by American Home Shield. This estimate was originally for 3360.00. It included 175 for a smoke alarm and another 175 for a carbon monoxide detector. A bit much. I had them remove those since I already had them. 225 was for ductwork modifications, 900 for electrical modifications, 200 whip/disconnect, 385 for title 24 testing, 450 curb frame Mod, 175 Tstat line Mod, 425 for a crane, 300 for a permit from the city "if applicable". The total Estimated COD cost to customer 3360 with smoke and carbon monoxide. Of course all had to be paid in advance. They arrived to complete the work with a completely different brand of unit than they quoted me the first time out. I paid them and watched the work get done. The Crane operator arrived and charged my contractor 225 while I stood there. So they up charged me 200 on a crane that did 30 minutes of work. After the work was completed The contractor (owner) handed me my permit which had the cost of the permit printed at the bottom of $127.00. I paid 300. So they up charged me 170 for a permit to do the work. I asked about the title 24 testing and they said it wouldn't pass right now until they came back in November when it's cooler to do the rest of the work on the ducting in the attic. I called and talked to the owners wife who I had left 6 or so messages for over a 3 week period and finally talked to her. She was very short and stated she can charge whatever she wants for those items and that I signed a contract and even if I wanted to cancel with them and get my money back for the title 24 testing She would not give it back. Well I'm filing a complaint with the BBB and the consumer Affairs for which the owner stated they didn't mean anything to her as she hung up. They may do nothing and I may be out some cash but I hope anyone getting work done gets a few estimates because up charging items over 100% just because they can is criminal and should be illegal. read more