I would give them zero if I could. Min charge is $100 and they won't guarantee they can even get the pet stain out. Then customer service lady was very rude and basically told me tough- it's $100 min and you don't have to get the service done. Won't be using this company again. Poor service and rip off. read more

Courteous, professional, and accomplished an additional service quickly. Had no idea Stanley Steemer offered as many services as they do. Will definitely be calling them again in the future. Virginia read more

The Stanley Steemer technician was very helpful and courteous. He took his time deep cleaning one room in particular. Stanley Steemer will always be my first choice In steam cleaning, they live up to their standard of professionalism and excellence. It is definitely worth the starting rate of $99.00. I had my carpets done on 3/30/15. I am a very happy and satisfied customer. read more

I used the Stanley Steemer office in Boynton Beach. I am giving them a 3 as an average. Started with a 1 because they showed up 90 mins - AFTER - the time they had "guaranteed". I never received a call. In fact, I had to call 4 times to determine if anyone was going to show up - ever. And every time I called it was a "they will be there in 15 minutes". I had requested a 30 minute heads up as I don't really like sitting around for 5 hours waiting for a service professional to show up. Never received that courtesy call. I had made my appointment in advance so this was not a last minute request. I give them a 4.5 for trying to make amends. However, I was already completely upset. Not sure I will use them again for any service. read more

Still no response from last post. I am assuming they don't care about their past customers. So it is my advice is not to use them ever because their service is the worse. read more

The appointment process was easy online. I was kept in the loop with texts as to arrival. Mark and Rodan were professional, quick and polite. Would recommend this team. read more

Juan Lobos was very professional and experienced. My tile floor was a mess as it was coated by wax and all the dirt was trapped underneath. Juan explained to me very clearly what should be done and did a test area to show the result. He used the right technique and removed almost all the wax. He was very detailed. He went over some places many times in order to remove all the wax. He did a great job and I am very pleased. read more

2 Gentlemen showed up right on time. I had ordered a service, but they were very informative and told me what I ordered I didn't need at that time. They were very helpful and did a great job on my A/C and dryer vent. read more

The rugs were returned but not totally clean. $600 bill for one Sears Asian rug that cost $450.

Great. They gave me an arrival time of 9-1, and they showed up at 9:03am. Whenever I need my carpet cleaned, Stanley Steemer is my choice always. Very professional individuals. read more

As a landlord, we wanted to make sure our carpets were cleaned for the next tenant. There was some kind of a mixup as our tenant said they had just been there. I called to explain and they quickly told me there was a money back gaurantee, so sure enough they came back and Sabas and Roy steam cleaned all the carpets at no additional charge. They were on time, professional and could not have been more courteous. Carpets looked as good as they could. Wished they were not quite as wet when done, but they dried okay. Thanks Stanley Steemer for backing up a good name for a reputable company. read more

Stay away!! Terrible experience. Obviously the techs are trained to really upsell their service. It was our fault for falling for the sham, but in all my years of dealing with contractors and service people, I have never been forced into spending an extra $1500 to get the job that was originally quoted for $220. To top it off they left black fingerprints everywhere. Called the office the next day to explain my displeasure. Was told a supervisor would call me back on Monday. I'm still waiting. Bottom line, stay away! read more

Bought a new townhouse previous owners had 3 large dogs. Needless to say the grout needed some love. Ernesto came out to give a quote, was on time and very professional. Ernesto and Jean B (I think) came out to do the job, I really appreciated the attention to detail and how fast the job was completed. I highly recommend Stanley Steemer and Ernesto, truly a job well done. Results exceeded my expectations! read more

Superb! Stanley steemer did an excellent job; staff was very courteous, professional, explained the options and cost breakdown, and took exteme care with moving my furniture. I will definitely use their services again when I need to clean, sanitize my home. read more

Service tech was professional and the carpet came out great. No complaints here we'll use them again. They quoted me a price and no up charges that's what I paid read more

Not good! I had a discount voucher from Groupon for a/c duct cleaning and it was a good deal for the work that was done. The techs were nice at first but as soon as they knew we didn't want their sanitizing spray upgrade for another $20.00 per duct) they became very curt and rude. They made a huge mess in the house and did not ask me if I wanted to cover my pool table. Needless to say their clean up job was terrible on all the floors, they also forgot to clean up one room all together. When I went to ask them to finsh the job they had gone. No good bye, no thank you for your business- very rude. I won't use them again and certainly will not recommend them to my neighbors. Never again! read more

Awesome friendly professional hard working guys. Love the job they did. It was really important to me that they showed up in the beginning of the time window that you must schedule. Would recommend to anyone and everyone! It's been a few days and everything still looks and smells great! read more

I have had Stanley Steemer clean my carpets twice. Both times I was extremely happy and would give it 5 stars. However, they always try to have you do additional things - but I guess that's business. I let them clean the bathroom floor tiles. That was an average job and would probably not bother to do it again. This I would give 3 stars. read more

I'm very pleased with the upholstery cleaning Stanley Steemer recently did for me. The crew showed up on time, worked quickly and efficiently and was professional in all aspects of the job. I'll call again when I need service. read more

Really happy with this service! We recently moved into a new house and needed our carpets and air ducts cleaned immediately. The technicians were really professional and efficient, and the carpet looks so much better. We have two dogs, so I know we will definitely be using their services again in the future! read more

Very good experience - great employees - excellent service - well done

I was able to get an appointment right away on a Saturday- my sofa is really old and it looks almost new again! Great job!

Just recently had one of many carpet cleanings by Stanley Steamers. My technician was Greg Coleman whom I request every time. His professional service and courteous manner made me feel secure and listened to. I'd rather wait a day or two to get Greg, but in all honesty, I've never had a technician that wasn't professional and would go out of their way to assist me and my requests. I recommend this company far and above the other large franchised businesses. Very happy customer each time Greg comes which is why I sign up for a 3 visit contracts.. Most happy customer! Natalie from Pompano Beach read more

Experience with Staneley Steemer went very well. The workers were very professional and walked me through the job and made recommendations prior to starting. there was no over selling. read more

This is my first time using and I would use again. They arrived on time and did a good jog. I have both air ducts and carpet cleaned and they timed it perfectly so I did not have to wait around all day. read more

They promise the would come, waited all day, called and was told my apt was the following day NOT TRUE. They made a new apt. told me between 12-5 wait till 2 because they have to be out of my building by 5, called was told someone will be there by 3, Called again at 3:30 they are trying to get someone to come. The are the WORST!!! DO NOT USE THEM AT ALL!!!!!!! read more

Always do a great job! On time, friendly and professional. Had three carpets cleaned this time, after they were already cleaned by another company, they came up beautiful. I always recommend Stanley Steamer! read more

Brian was great, Andrew was the best! They were professional yet very personable and pleasant. The job they did on our couch, chair and rug was great. They pointed out and talked to us about everything. Would ask for them again and recommend them. read more

DO NOT USE THIS COMPANY!! Terrible,my friend, who is 79yrs old got so scammed by Stanley Steamer! She was charged triple the price she was told, the 2 men who came to her home were rude,knew they had to go on the roof for her dryer vent cleaning, and didn't bring a ladder!As it wound up, they didn't do ANY WORK! She had to call them back! Run, don't walk away from this company! Especially if you're elderly!! read more

The air in my dad's house had become intolerable after a ceiling had collapsed and construction was done to replace pipes. No amount of normal cleaning and vacuuming had been effective in getting rid of the dusty odor. Stanley Steemer came in and cleaned the AC ducts, rugs and carpeting. The workmen were courteous and informative, they explained options, and they were honest enough to explain what could not be entirely remedied. They also showed me the incredible difference their vacuuming made in places the naked eye could not see had harbored dust. The difference they made was significant and i would definitely recommend them. ( Please note, the address was near West Palm Beach, FL, not NYC) read more

Great Experience! From the initial call everyone I dealt with was truly friendly, courteous, & professional. They cleaned my tile & grout as well as my air ducts. I was extremely happy with all their work. The franchise is family owned by three brothers who have instilled their old school values in their technicians. They presented available options to my wife and I without being pushy. Recommended by a family member who's carpets were made to look new again , they will be back and five stars aren't enough. read more

I'm extremely pleased with the service and the cleaning. I have used a small family owned service for nearly 20 years. The last time they came the service tech told me I should try Stanly Steamer because their equipment was superior to his. I did a wow what a difference . I will never use another company. MY six year old carpets look nearly new again. And they offer a free redo if you are not satisfied in 30 days. I love this company. read more

Very professional. Got all the bad stains out! I'm very pleased. Very affordable and quick. I will definately use them again for my carpet and tile. read more

The technicians were great and did a beautiful job cleaning our tile and carpets. They went the extra mile to deep clean, apply the enzyme sanitizer and scotch guard the carpets in our rental condo which took some abuse with recent rentals. Will definitely call again. read more

We started with a quote to clean my air ducts for $160. Then of course they had a special to deodorize sanitize each vent for an additional $30 eachn but because I lived in Century Village, that would be $20 each. Fine, right? Upon their arrival, the tech began by removing a register, taking a picture with his phone and explaining to me that I needed to have my ducts"sealed" for a mere $200 more. So my $160 job suddenly became $360. No mention of this potential when they made the appointment. I guess they save the best for last. I told them to leave. When I called to complain they told me the reason this wasn't mentioned prior to the tech's arrival was they couldn't estimate the cost of coverage until they measured it. They never measured. They took a picture through 1 register with a cell phone. I told them I would pay someone 2x as much rather than have them do anything for me. Wait until you get here, throw out an upcharge more than double the original. Bait the hook. No fish this time. Don't let yourself be the next fish!!! read more

Thank you Jessie! We had to put our dogs in the kennel for a family event and they all came back sick, as a result our bedroom carpet was ruined. To top it off we have house guests coming today,3/21,after thinking of trying to clean it ourselves we called Stanley Steemer. We had used them twice before when we first bought our home and Jessie did a marvelous job. Well Jessie came yesterday and saved our carpets once again and we cannot thank him enough. Jessie is professional, courteous and accommodating, he knows his profession and we cannot recommend him or Stanley Steemer more. Definitely call them with any carpet,tile or furniture issues but always ask for Jessie, I will. Thank You Jessie! read more

Was good, thought I would get hit up with hidden costs, but was happy to find out that what was quoted was what I paid. Also liked that I didn't have to wait days before getting an appointment, even after I had to reschedule for the next day. People in the office are organized too, always a plus -Thanks! read more

I hired Stanely Steemer to clean some carpet on a small staircase and the A/C unit and vents. They did an excellent job of cleaning the A/C unit. Because the carptet cleaning did not cost the full $99, the tech gave me a nice doormat that is excellent at trapping dirt. read more

nice guys but they did not complete the job. I wonder if Stanley Steamer will ever complete the job!!!!

Unfortunately I was let over promised and undelivered one too many times. Marco Guajardo, Sales Manager and Wendy Carrio promised me that they would ensure that their technicians would be at my place of employment promptly at 7am. I explained to them that a year and a half before I was promised the same thing and they ended up showing up at 9:45. They both ensured me that there would be no issues this time...once again, at 7:15 when I finally realized no one was coming, I had to call Marco. He called me back and said they would be there in 15 minutes, they arrived at 7:50. If that was not bad enough, Wendy flat out lied to her boss Marco, stating that I told her I could not do a Saturday as apparently my boss requested and did not know about. All calls are recorded so I will be having my IT guy reviewing. Unprofessional, they care nothing about the customer. There are many carpet cleaning professionals and we will be using someone else going forward. We have 4 offices in South Florida and would like to get them cleaned every couple of months if anyone can recommend someone other than this giant company with horrible customer service. The technicians were very nice, I hope they go work for someone who cares about their customers. read more