Before beginning this review I have attached several pictures of how my vehicle was left and my communications with the management for anyone who would like to read them for themselves. I recently engaged Stanley Steemer for the third time to clean my vehicle, and unfortunately, this experience fell significantly short of expectations. While my previous encounters with the service had been satisfactory albeit with minor issues, this instance proved to be particularly unsatisfactory. During this third appointment, the technician, Jessica, completed the task hastily, focusing only on vacuuming and spraying the chairs and floor mats. Regrettably, upon closer inspection, it became clear that several essential areas of the vehicle were neglected. Notably, the dashboard remained unwiped, upholstery unattended, and stains inadequately addressed. Additionally, crucial areas such as under the floor mats and the trunk were left untouched. Expressing my dissatisfaction, I quickly communicated these concerns in the post-appointment review. However, the response from Stanley Steemer was delayed, taking three days to acknowledge my grievances. Initially, their proposed resolution was inadequate, requiring further surveys despite my comprehensive feedback. Moreover, the subsequent offer of a 50% discount on a future service failed to address the fundamental issue at hand. Refunds were deemed against their policy, leaving me disheartened and feeling undervalued as a customer. Despite providing detailed evidence, including photographs and messages, my request for a refund was dismissed. Furthermore, the restrictive 10-day window for a potential re-cleaning of the vehicle was impractical, especially considering I had already rectified the deficiencies myself. The proposed discount appeared arbitrary and failed to reflect the extent of the subpar service rendered. In light of this experience, I cannot in good conscience recommend Stanley Steemer's car cleaning services in Grayslake. Their apparent lack of commitment to quality and customer satisfaction, coupled with inadequate responses to legitimate grievances, undermines their credibility as a reputable service provider. Prospective clients would be wise to explore alternative options for their car cleaning needs read more

I WAS STOLEN FROM!!! First man to come in smelled like alcohol, did very little during the cleaning process besides move the hose and look at photos on my wall. Second man was more professional and did most of the work/ talking. ONE OF THEM STOLE THREE $100 BILLS FROM A BAG LOCATED IN THE SAME ROOM AS THE COUCHES THEY WERE CLEANING!! After searching EVERYWHERE for the $, hoping it had just been moved or fell out of the bag, It was no where to be found!! Understanding the severity of the situation and consequences that could occur, I would never make this statement unless I was absolutely positive! I called the Elston office (where the men were from) and the manager said he would "talk to his men to see what they had to say about the circumstance" but that there was nothing else he could do. When I requested their full names to make a police report, he told me he was unsure if he could give that information. Dissatisfied and frustrated, I called the corporate office looking to speak to someone who could in fact help. Three weeks later, after Leaving multiple messages, I've yet to hear back and I'm out $300 in addition to the $250 charged for services!!! I can't believe I thought I could trust these people to clean my house as I was literally within sight of them the entire time. SLICK, THIEVING BASTARDS! I would NEVER recommend nor can say anything good about Stanley Steamer! Not their employees! Not their cleaning services! Not their managerial or corporate office staff! DO NOT HIRE OR TRUST THEM read more

At the Better Business Bureau website, the local in-home service reviews of this nationally franchised corporation are all only 1-Star out of 5.These reviews are easy to find and easy to read. Read them carefully before you let their young inexperienced workers, their equipment and especially their chemicals into your home. They have been reckless with their Stanley chemicals and their personal chemicals. Their work is speedy, insincere and a potential risk for new stains, which their workers will deny, even if they bother to return your calls. Local management doesn't even know all their work teams. Read these current reviews... all 1-Star... before trusting them to do work in your home. read more

Don't waste your time and energy. The crew that showed up have no incentive to work. The guy saw my newer hardwood floors and wanted to cancel the job because he claims his machine may damage my hardwood floors if he moved it across the floor (I am not asking him to clean my hardwood floors, just the carpet). After that pathetic excuse failed, he went down to the basement, saw watermarks on my floor board and said there might be mold therefore "I need to cancel the job" despite the fact that the water damage happened 2 years ago and the issue was fixed. Not sure how the techs are paid but they have absolutely no incentive to work if they can help it. read more

If you are looking to have your AIR DUCTS cleaned, DO NOT use @stanleysteemer. You have options! The crew that came to our house ended up blowing a lot of the dirt right into our AC coils causing our AC to leak all over our furnace. Not only was it costly to have cleaned, but it blew out our master circuit board. We just asked Stanley Steemer to make it right! They chose to to offer us a small percentage of what the total repair cost was. Unfortunately, they DID NOT stand behind the damage they caused. Again, you have options! read more

I just used Stanley Steemer out of Grayslake to clean the carpeting at my parents home after they moved. There were some stains and the carpeting was showing a lot of traffic pattern wear. They took a lot of extra care in those areas and were able to get the stains out of the carpet. But the nicest thing about my experience is how nice the young men were that did the cleaning. They were informative, professional, and as nice as they could be. Thank you for such a great experience. read more

Stanley Steemer came by my house on 7/24/12. They were fantastic! They did a great job and removed pet stains that had been there a few months. I tried to remove them my self but couldn't. They're always professional, they arrive on time and get the work done in an hour. I got a discount of $35 and that was helpful too. I considered calling Sears, but I have used Stanley Steemer for a while so I decided to call them back. Keep up the good work! read more

I needed a next day cleaning of two rooms, staircase and a large landing and they were able to send a crew the next day. The two guys, Bryan and James, were very professional, friendly and fast. Unlike previous cleaning company, the Stanley Steemer process is one pass, so they get out of your house much quicker. I would highly recommend the Grayslake crew and plan to use them the next time I need the carpet cleaned. read more

The 2 young men who came to clean my carpet and sofa were both very friendly, very respectful and efficient. They worked hard, while chatting with each other about sports (much better than some of the things I have overheard service men chatting about amongst themselves when they thought no one was listening). The carpet was spotless as was the sofa. I will definitely use them again! read more

I have used Stanley Cleaners for many years but today i had the best service ever. Thomas and Miguel got ever stain out and clean my carpets which are 8 years old and made them look brand new. I clean my family room, dining room, living room and stairs. I have requested them again for my upstairs in a few days. i wouldnt want anyone else. Thank you Again read more

I have used Stanley Steemer for many years. I gave them three stars, because they have either been worth 5 stars or 1 star. It all depends on who comes out to your home that day. Mostly, they are all careful with your furniture, and polite. My advise is to write down who it is that does a good job, and request them every time. read more

James did an excellent job steam cleaning 10 rooms today. He was courteous, professional and thorough. I carpets look dramatically better. I have worked with Stanley Steemer before and I've always had positive experiences. I will no doubt work with them again in the future. Many thanks to James for the excellent job! read more

Stanley Steemer recently cleaned the grout on our tile floor. After it dried we could see that the edges still looked a bit dark, and they came out the VERY NEXT DAY to touch them up. Willie and Daniel did an excellent job, and we really appreciated their quick follow-up. :) The Isosaki Family read more

Two very hard working techs did an excellent job. Cleaned carpet and hardwood. Job approx 3 hours to complete. Answered any and all questions. Friendly and accommodating. Just really nice, competent guys. I will request them by name and use in Stanley Steemer in the future. read more

Austin came and cleaned our carpets and stairs. he was on time professional, courteous and VERY THOROUGH !! i would highly recommend Austin we will definitely use him again. we are very satisfied!! read more

We are very happy with Stanley Steemer and are return customers. Ryan was professional and kind and did such a great job on our carpets and stairs. Great hire manager. He deserves a raise. read more

I highly recommend Anthony Grier he did an excellent job with general carpet cleaning. Courteous professional and thorough

I received a text message in response to my negative review and they still haven't followed through!