Great Service!!!! Thank you to Jessica who helped me so much when I came in to order more contacts right before we ran into a few challenges. As she completed my transaction I looked over and spotted a cute pair of shades and asked "Can I get these as well" and she rang them in, began to clean them for me and I said "Oh no, I need them with the prescription" *side note* I was on a very important call (which I apologized for) and she went to work getting the payment reversed and adding what I needed. The computer became a challenge and other managers had to step in to help as well and this took some time. Jessica was so patient and kind as they worked through the kinks and got me hooked up with more than enough before leaving the store. As an imperfect customer on this day ( I try to be easy and simple) The Stanton team in Pensacola showed me great service and I APPRECIATE that soooooo much! Thank you Jessica, Jasmine and the other Manager that is from Cuba (can't remember her name but she was sweet as well). Jessica you really went OVER AND BEYOND this day!!!! What a Rockstar team to have in a world where it's hard to find good help. Keep it up! read more

Please please do not waste your money at this place. They are extremely rude especially the manager Jazzy. I waited 2 months for my son's glasses that couldn't be made in house because the machine was broken. An apology was never offered and wouldn't give me a total refund. Seriously save yourself the hassle!!! read more

Best service ever. We needed quick service and they came to the rescue. Thank you so much. Very reasonable price. Thank you Fannie and Dr. Matt and the rest of the staff. read more

There is NO doctor on the premises. The appointments are by skype and they try and keep it a secret! They put our kid in the room and closed the door, we questioned how he had an eye exam with no one else in the room and got brushed off, and then asked our son and he explained what happened. I feel as if they should tell you up front that the doctor is not on the premises. We bought two pairs of glasses for our son. They put super thick glasses in thin frames and the frames broke. We paid extra for the insurance and we are paying for new frames, yet again! The replacement insurance is crap. It is nothing but high pitched sales, I felt as if I were at a used car dealtership buying the worst car on the lot. I will never, ever go back!!! read more

I had a very good experience at Stanton optical. Sammie and Sally were exceptionally knowledge able. The optometrist was thorough. I will send my family and friends. Sammie was the most professional person there. Despite being busy she educated me on my options. read more

The ladies here are amazing! They went the extra mile in getting me contacts. They hooked me up with a trial pair because one of my contacts ripped. They were very friendly and kind. Would recommend! Thank you ladies! read more

GREAT Service at a competitive price and very nice service for my wife. On time delivery the best! We will be back in the future!

I purchased two pair of reading glasses from Stanton Optical for my Wife, a year later a weld on the spring inside of the temple piece failed and the temple came off. I brought the glasses back to them and they said "The frame was discontinued" and I would have to purchase a new frame because the warranty was out, I said OK could you find a frame that the lenses would fit? They said "Leave the glasses and they would call me in a couple of hours. Six hours later I haven't heard back so I called the stores phone number, I was connected to a Nationwide automated phone answering system where I menu selected my way through "Talk to customer service" then "If you are an existing customer" upon selecting I was put in a hold status, I was on hold 20 minutes, I hung up thinking I was misplaced and called back and after being on hold again this time for 15 minutes I called back a 3rd time but this time rather than selecting "Existing customer" I selected "New customer" Immediately I was connected to the store, a store operator intercepted the call and I explained that I had left a pair of glasses that morning and was told I would be called back in two hours and I gave the persons name who I was dealing with. Back on hold again, another 15 minutes, now 15 minutes doesn't sound like much but you time it (I did) and see how long it really is.. Well, I hung up again and repeated the process, immediately again got the store operator first time (I asked the operator what location he was at and confirmed it was that store I went to) another "On hold" this time I gave up after 10 minutes. I told my Wife "Lets let the day finish out to see if I get a call before store closing" we did, no call. Second day: I waited until 10am, no call, so I went to the store to pick them back up, the person that waited on me had to find the one that I dealt with yesterday (I saw her in the back of the optical lab) to find out where they were, the person that waited on me came up front and took a bin from the top of a shelf out front and there they were, in the same drawstring cloth bag in a bin along with other customers glasses, not been touched. She asked me: "Would you like me to see if I can find a frame to fit them?" I politely responded "No thank you, but thanks for offering" (It wasn't her fault, she didn't do anything wrong but at that point I was so done with Stanton Optical) #1 Shoddy merchandise #2 Poor customer service, doesn't keep promises. #3 Phone system geared to new sales and not loyal to existing customers I would bypass Stanton Optical as a resource for glasses. read more

Some of the rudest customer service people I have ever dealt with. Not only in person but also on the phone.

The experience was great. Very helpful associates. I got 2 pairs of glasses. I am very happy with them. Only problem I have, which is my own fault, I do not like the frames on one of the pairs. I picked them in a hurry and are much darker than I usually wear. I will just keep them as a spare and wear the other pair daily. All in all a great experience. read more

Whenever you make an appointment at 1pm, arrive at 12:40pm and still haven't been seen at 1:40pm, with one optometrist and multiple people coming in with "appointments at 1" it's impossible to get everyone taken care of at the time you provided. Brian upfront was great and super helpful, other than that, very poor customer service. read more

Avoid this place like the plague. Everything is done through a nationwide center. The testing is all telemed and provided by folks that barely speak English. Good luck trying to call the store. You go to a call center where, once again, the operators barely speak English. These folks make absolutely no effort to be accommodating and the left hand has no idea what the right hand is doing. God forbid you have an existing eye condition. They will refuse to release your prescription and force you to see a specialist before they will provide it. Their specialist only comes in once a week. If you go to your own specialist and bring them paperwork that provides all the information they have requested, they still won't release your prescription. You have to email the results to God knows where and wait two days to see if they are going to let you purchase anything from them. I'd give them minus stars if Yelp allowed it. Worst optical experience I've ever had. read more

Walked in here after getting zero service from another company. Fannie greeted me immediately and assisted me with picking out glasses. Amazing customer service!!! She answered all of my questions and was knowledgeable about all of the products and deals that Stanton offered. read more

This place is are joke they just don't have good glasse other than Ms. Fannie the service stinks don't go there.

My husband ordered glasses back in September, when they came in they were completely wrong and he couldn't use them. We called and were told to just come in. That we did and were told they don't take walk ins to make an appointment and come back! So in late October he had a pair he could see with and they broke- just fell apart in 4 days!! We went all the way back there AGAIN the next weekend, met with the manager who suggested he get a different frame this time. That was November 4th. two months now after this and he STILL does not have glasses! Of course they charged us back in September $386 with all the promos for 1 single pair. This place is HORRIBLE. Stay away read more

I had shopped at several optical shops, gotten a couple of quotes, before i found some frames I really liked at Stanton . I wanted to see them in a different color, but was told they could not order them, that they had to take what the head office sent. So I ordered the color not available in this store, site unseen. The first red flag was the price! I had been quoted $147. for my lenses in a $68. frame at a nearby optical shop. Stanton has a buy one get one free, and I was quoted $308. for my lenses in a $78. frame...wow almost twice the price! We ordered them at a somewhat lower price, but it took a month to receive them, then the frame was not as expected, but I was told there is no guarantees, once you order you have to accept. So buyer beware, no guarantee, slow service, high price,, can you give a "no star"? read more

UPDATE: I'M NOW UP TO 15 VISITS TO THIS STORE AND AM NO CLOSER TO HAVING A PAIR OF GLASSES THAN I WAS ON VISIT 8. It's very seldom that I use superlatives such as "best" and "worst," but this is by far the WORST customer service experience I've had. Visit 1 -- (April 16) -- Paid for two pair of glasses -- told it would be 10-14 days. Visit 2 -- Went to pick up first pair, second pair not ready. Visit 3 -- Returned to store because one lens kept falling out of first pair, frames tightened. Second pair still not ready. Visit 4 -- Returned to store because lens was still falling out of first pair, frames tightened again. Second pair still not ready. Visit 5 -- Returned to store because lens was still falling out. Employee took glasses back to re-order new lenses (original lenses cut to wrong shape). Second pair not ready, lens grinding machine was broken and glasses had to be sent to another store. Visit 6 -- Picked up first pair of glasses -- finally done correctly. Second pair still not ready. Visit 7 -- Second pair finally ready. Wore them for two days and still couldn't get them to fit correctly. Visit 8 -- Took second pair back to store to request different frames. Couldn't find frames that I like, so I dropped off an old pair of my frames and signed a waiver of liability (big mistake!) and asked that new lenses be put in these frames. Visit 9 -- After they called to say glasses were ready, I went to store to pick them up. Three employees looked for 20 minutes but couldn't find them. Visit 10 -- After talking to the manager on the phone, he said he was holding the glasses in his hand. So I went to store again, manager wasn't there, two employees looked for 15 minutes but couldn't find them. Visit 11 -- Manager said the glasses had accidentally been sent back to the lab in Palm Springs for coating that I didn't want, didn't need, and will not pay for. Glasses should be back within a week, they say. Visit 12 -- A week later, glasses have still not returned. Visit 13 -- Glasses still in Palm Springs. Visit 14 -- Glasses are still in Palm Springs and manager has no idea when they will be back. He says he's "as upset as I am." Well, I doubt that. Visit 15 -- Manager called me on say my glasses have finally arrived from Palm Springs! I get to the store, he opens the case and there they are! The SAME CRAPPY PAIR OF GLASSES I TOOK THE STORE ON VISIT 8 BECAUSE I DIDN'T WANT THEM. WHAT PART OF CUSTOMER SERVICE DO THEY NOT UNDERSTAND? We're now three months into this ordeal -- 15 visits to the store -- and a STILL don't have my second pair of glasses. When I visit the store I have to wait, and wait, and wait for someone to speak to, even when there are several employees not helping other customers. They simply don't see you standing there waving your arms. It's even worse when you call on the phone -- you're on hold for five minutes, then disconnected. JUST FIND MY GLASSES. Or better yet, give me my money back and I will go across the street to a competitor. read more

Just went here for an eye exam for my teenage daughter. I had no idea when I made the appointment ( and was not told) they have NO Optician on site, but the "eye exam" is performed via telemed? An indian guy via skype basically. He was hard to understand and we are definitely not pleased or confident with the exam. What a scam! read more

I had an excellent experience. Needed exam and glasses in a hurry for DOT eye exam. Dr. Matt was fantastic, informative and thorough. Fannie was helpful getting the frames picked out, and using her pull in the lab to get the glasses made quickly. Due to my somewhat unusual prescription, I was hoping to have my glasses the following day. Instead, after a coffee at Panera, my glasses (2 pair) were ready in an hour. Thanks to the entire staff. read more

I agree with Brittany T. Immediately did not feel like this was going to be a good experience. Eye exam was done by a remote "Dr." technician then went to choose my "two pairs for one low price" and found that there were literally four pairs to choose from, all of which were very ugly. So on to buy one at a very high price and get the second pair "free" (two different prescriptions). It took four weeks to get them and when they arrived the prescriptions were crossed up. Another three weeks and one pair was ok but he other was still wrong. Another three weeks and finally can see out of the second pair but neither were adjusted well, asked to have them readjusted and still do not feel like they are right. Will just have to pay someone else to adjust them correctly. Would not recommend this place and will not return. read more

I wish I could give '0' stars - this is the most horrible eye wear business and the employees are absolutely unprofessional. I had a groupon for a new pair of glasses; I opted to use it for replacement lenses, as I like my frames, and I paid extra cash for the 'transition' feature. This in itself is ridiculous because the groupon was for $200, and I paid an extra $30 (approximately) in cash - $230 for lenses? Absurd. They had my prescription and I dropped off my glasses. I was told that it could be done in about 2 hours. Once I dropped them off, I was THEN told that they couldn't be done that day, but would definitely be done the next and sent to me. As I life 1 1/2 away (one way), I would expect they would be courteous enough to mail them. They weren't finished for another 2 days, and them, upon phoning them, NO ONE could tell me if they had been mailed. No one. First they had to talk to the manager. Four hours and no return phone call later, we find out the manager isn't in that day. Then they told us they didn't know if they had been mailed, when they were supposed to have been mailed the day before. Nope. Not mailed. We drove 1 1/2 hours the next day and I tried on the glasses, only to find out they switched lenses. With that corrected, I tried them on again and it was like looking through a fishbowl combined with a fun house mirror! Something was horribly wrong. They had my prescription and claimed it was the same, but something was terribly wrong with the lenses. I finally just asked them to put my old lenses in, which should have been in my box as they said - No. Oh no. Of course not. They THREW them away - BEFORE I ever tried on the new ones!! WHO would possibly do that?? So I have NO glasses to wear and can't drive without them, I'm fortunate that my mother could take the day off work to drive me there that day. I called the Corporate Office and let them know what happened, and even they said that lenses aren't thrown away until the new ones are fitted to the customer. I'm awaiting a call from Corporate and I will be demanding back the extra money I paid for the glasses. This is a horrible, overpriced store and the only time I'll be there again is to pick up my frames! read more

I returned to stanton optical for a second visit because my first experience getting glasses was great. In October 2014 I had an exam for contacts. The doctor was very nice and professional. I was out of my regular contacts and was told I would get a courtesy pair before my order came in if I placed my order with them. So I did. Mistake!! After paying, I was informed they didn't have any trial contacts but my order would be in within seven days. I waited ten. Went to pick them up and was told they were delayed due to bad weather up north. They would call me within seven days. By this time I was busy with thanksgiving holiday and forgot, but December 3rd I call and am told they are still not in. The manager, Marcus,would call me back. Well, for two weeks he never called, he was never in when I called. Marcus, does not return calls, and obviously is never in. The associates were rude and unhelpful. December 15, I call corporate. They were going to look into it. I didn't get my contacts until the first of the year. No explanations, no apologies. I will never use stanton again. You get what you pay for. Cheap prices equal cheap customer service!!! read more

If i could give Zero stars I would. Where do I start? As a single mother, it is very difficult to get glasses at an affordable price. I saw a commercial with a buy one, get one free offer. I booked an appointment and went to select glasses for my two sons so they would have two pairs each. First red flag...they quoted me nearly $400 and my sons each got pairs less than $80. Second red flag...they told me it would take two weeks...nearly 4 weeks later I was told that only 3 pairs were back and there was an issue with the last frame. I picked up the 3 frames and asked if they could mail the last frame since i live over an hour away. Well, here I am 6 weeks later and still NO GLASSES. When I call for a refund, they put me on hold for 15 minutes and never came back to speak to me. BUYER BEWARE!!! Save the headache...go somewhere else. read more

If i could give zero stars I absolutely would. Actually, I'll award the one star to Kathryn Larkin, OD - who was knowledgeable and a true pleasure to deal with. Do not waste your time, sanity, money on this rip-off. Pay a little more and go somewhere where they will make it easy for you and GET IT RIGHT. In my experience, the sales staff, store manager, and techs were all incompetent. Apparently the machinery is too. I was misquoted (under quoted of course), i was made to wait numerous times, I was given misinformation, my prescription was messed up, a piece of their equipment went down during the "re-do" & I had to wait even longer, & then they messed up the prescription in one pair AGAIN after the machine was repaired. I made a total of five trips there - four times leaving work early to pick up my glasses - and they only managed to get one pair right after all that. At this point I was so ticked off from the sheer incompetence & inconvenience of it all that I opted for a full refund and NO glasses. I am not one of those folks who can't be pleased. I can put up with a lot and believe there is something to the old adage, "You get what you pay for." but with Stanton, HOLY COW. I should have stopped at three strikes you're out. read more

Stanton is the best! David took such great care of me! I just moved to Pensacola and had broken my glasses. I'm a dentist, so good vision is imperative! David replaced my frames while keeping my existing lenses at a reasonable cost within half a day! So thankful that I found my new "Optical Home"! read more

Fred was great and my new lenses were ready in one day! I wasn't sure I'd go back, after dealing with grumpy people last year, but I'm glad I did, everyone was wonderful. Don't forget to check for coupons, their prices are good. read more

I'm about to get new glasses but you can bet I won't be going to Stanton I got 2 pair and payed well over $350.00 one pair I can't ware because the bifocal is so low I can't read with the other pair the coating is coming off I payed extra for tenting and no glare please don't waste your time and money there are several eye glass places nearby please check some of those I went there because of the advertised 2 for 69.00 was I the fool or sucker, just know it will be a cold day in hell before I go back!! read more

Very horrible service, lost my order and then when they found it 3.5 months later they acted like it was my fault. The Sales Manager Marcus was rude during his "explanation" and told me this is the first time he had heard of the situation. I then informed him that I spoke with him personally two months ago regarding the same issue. This was the first of many lies he was telling me. They refused to refund my money. I was also told the GM does not have a voicemail....yeah right. Horrible service never go, their are multiple other places on the same street. AVOID at all costs. read more

Stanton Optical in PNS is a typical bait and switch scam. Huge sign over building says 2 pair glasses and free eye exam for 69.99. Lie ... You MUST pay for exam AND they don't even show u the glasses that are the cheapos ... Just push buy 1 get 2nd pair half price. Rude crew and long wai5. read more

I've had almost the same problems as a lot of you. Had a Groupon and glasses were two pair for 75 etc. After using the $100 or $200 off Groupon coupon, still was charged around $350. Took forever to get the right pair. First order didn't have the tinting, 2nd order bifocal line was wrong, 3rd order still was wrong. It took over a year to finally get one pair to actually work correctly. Then, shortly afterwards, anti-glare lens went bad, had to go back to correct and came back messed up again. Everytime I go back for a correction to their mistake, I got charged extra. Ever after making the charged corrections, still lens anti-glare feature messed up. I'd never order glasses from then again. Been looking through foggy glasses for about 2 years now but at least I can see but not clearly. Thank goodness, I'm ex-military, I'll get free glasses from them now, the old BCG's are now back in style. read more

Terrible service. Worst quality glasses. I paid $375 for one pair that broke after the first day because they were beveled wrong. Got a refund however it's going to take 7 days to actually get it according to Stanton Optical. I wish I could give these fools zero stars. DON'T BUY ANYTHING FROM THESE PEOPLE!!! read more

Stanton stinks! Ordered glasses on 4/12/13 and when I got no call in 2 wks for pick up, I called them. Was told corporate had broken them. They didn't bother to follow up. Had to go back in the store to pick out different frames, but was told I would have them in a week. 5/1/13, called and got some lame excuse about them not being ready. Called the morning of 05/08 and was told they would be ready by one of the techs at 1:00pm. Called on my car phone at 3:30pm and was told they would be ready at 6:00pm. Called at 5:00pm 05/08 and was told they were not in house. It was at that point I requested my money be refunded. They lie to their customers about when glasses will be ready, are horribly disorganized and shove newly hired people in the front of the store to conjole their dissatisfied customers. Went to Sears and was treated superbly by Chastity and got 2 pair of glasses for what Stanton wanted for one! STAY AWAY FROM STANTON! THEY DON'T KNOW WHAT THEY ARE DOING! read more

Worst experience ever in sixty plus years of wearing glasses. Stay far far away from this place. Lured in by a promotion - $50 for $200 worth of eyewear. Right. But it ended up costing me two hundred dollars more than any pair of glasses I've ever gotten. When I went to pick them up there was none of the fitting and adjusting one normally gets. The guy handed them to me said "sign here that you got them." and I was out the door. The prescription is fine for distance but is way off for close work. I am going to have to pick up some reading glasses. Seriously, go anywhere else. read more

I called Stanton's 1800 number to make an appointment for my 9 year old son. When I spoke to the woman setting up the appointment, I told her that I was interested in the 2 for 69 special. At no time did she inform me that a) I had to ask for that special or b) that it does not apply to children's glasses. I went in and all of the signage that I saw said buy one get one free. I figured that the 2 for 69 wasn't available at that location. When the eye exam was over we sat down with the sales associate who started crunching numbers and came back with a total of 165. I told him that was twice as much as I had planned on spending and I said is there anyway to bring the price down. At this point he still did not mention the 2 for 69 special. He walked away and came back and knocked 20 dollars off. I told him that I needed to think about it. He said that if i left without buying, the 45 dollars that I paid for the so-called free eye exam would be forfeited. When presented with that scenario, I chose to go ahead and buy the glasses. When I went to pick them up on Thursday August 7, 2014, I entered the parking lot a different way and saw the 2 for 69 sign. I called the number that I had called to make my appointment and asked them what the rules were for the 2 for 69. The woman told me that it was for two pairs of single vision glasses, frames are included. So I went back into the store where I spoke with the gentleman that I dealt with on Tuesday August 5, 2014 at the time of the eye exam and purchase. I asked him why I wasn't offered the 2 for 69 even though I asked about ways to lower my payment. He said that I have to ask for that special specifically to receive it (which I was not told on the phone) and that the frames that I bought didn't qualify and that the upgrades that he told me were "free" would not qualify. He then said, rather nastily, "I gave you a price and you agreed so there's nothing I can do for you". So I called their customer service number again and was connected to their corporate office. I spoke with a customer service agent named Katrina. She told me that the kids glasses did not qualify for the 2 for 69 special because state law says that kids under 17 must have polycarbonate lenses. I have three problems with that statement. First of all, if that's the case and your company knows that is the case, customers should be told that when they call for an appointment, especially when they mention that special. Secondly, it says absolutely nowhere on the website or in the commercials that the special does not apply to children's glasses. Third of all, I searched through the statutes on the state of Florida's website and there is no statute mentioning that children's glasses must come with polycarbonate lenses. I knew that this was a lie because when my child went to get glasses a year ago they gave him plastic lenses. I am thoroughly disgusted with this company and I really would like my money back. They can have their glasses, their lenses, their frames, their prescription, everything back, I just want my money back, which of course they refuse. On top of everything else, the glasses make my son's vision blurry. read more

Ugh...it's been two weeks and I've not gotten my glasses yet. Called to check on them and the individual helping me had an "oh...whatever..." attitude. Wish I would have gone somewhere else. read more

Is there a possibility to put no stars?! Talk about an aggravating experience! As soon as you walk in the money hungry staff are like vultures trying to suck the life out of your wallet! $69 for two frames AND a free eye exam sounds awesome but what they don't tell you is those frames are all ugly and there's only about 12 to choose from also they did not tell me till I was done with my exam my insurance wasn't covered there so when I said I wasn't going to get the glasses there, that I would go somewhere they accept my insurance, the magical free exam turned into a $45 plus tax exam non refundable of course. What a rip off!! NEVER I MEAN NEVER GO TO STANTON! read more

This place is a disgrace. We have been lied to and we WILL NEVER recommend this company to anyone. Lied about prices, and about time that it would be for our NEW eyewear. Also their corporate office, who made us our appointment lied to us as far as on site and YES they do the same day. Matt in the Pensacola office lied to us and said our glassed were shipped last Saturday the 11th, and yes Monday was a holiday, well they lost them then, said no they found and would mail out on that Saturday. It is now Saturday the 18th and still no glasses. Very bad company, DO NOT waste your time or money. read more

So, the first time I walked in as a new patient... I was greeted by a friendly man in a suit. Good so far. He takes me back to the front desk of the eye dr.. where he pointed to my name on the computer screen and told front desk person.. "This is that person right there"... :-) I am an office manager in a patient related service industry.. and my radar went up right away. I knew something was wrong. The front desk person looks at the screen and gets closer to it and says... "how did they put THAT appointment right there?!" "And, they only gave us five minutes for it!" She looks at me and says "have a seat, we will be with you shortly"..clearly agitated.. at which time I asked nicely "do you have some paperwork for me to fill out, I am a new patient".. to which she responds "Not right now, we will get to you in a minute, we have SEVERAL people in front of you!". I turned around just as the eye dr was walking through, the other people in the reception room were looking at me, and I mouthed "it's not my fault!" And, I waited. The eye dr was very, very nice. I complained to him..he said he would take care of it, but he was very young and I doubted it would do much good to say anything..He said "it was probably the new girl we just hired.. I laughed and said...."oh no, it is NOT the new girl" It's the one training the new girl. But, he was very nice and helped make up for it. And, the guy who helped me get fitted for new glasses was very, very nice. So, I decided to give them another chance. Only to go in yesterday to tweak my contacts (they were drying my eyes out).. and the eye dr is GONE as in not working there anymore. And, because he is gone they forced me to get an entire new contact lens exam. They did not charge me or there would be some screaming going on at this point.. but I was forced to undergo another exam even though I was perfectly happy with my contact prescription.. I just wanted a former brand I used that wouldn't dry my eyes out. My exam was performed in part by an "optician" and by a doctor over a video conference. I told the dr that the lenses were foggy the entire time she was giving me an exam..(but nobody was there to correct that).. then they CHANGED the contact lens RX that I was perfectly happy with based on a foggy lens exam. AND, rather than giving me a trial pair..she asked if I had "ordered" contacts yet and when I said no..she took me to a CSR to "order" contacts at which time I said "what if they don't work?!" only then did she gave me a trial pair... I wasn't happy. I knew it would do no good to complain.. I asked for a copy of BOTH my rx's at this point in case I need to go elsewhere. I clearly won't be going back there when my prescription is up. I am happy so far with my new glasses and I DO appreciate the help I was given by the gentleman in choosing those. Front of the store... awesome. Back of the store.... needs some tweaking. read more

i just spoke to the most ignorant person on earth...wish i could remember his name, and probably would if i weren't so mad!...i explained that i could not schedule my exam until the 3rd of next month in case i had a copay, because i wouldn't have any money until then...you don't want to come in this week?!...to which i replied, just forget it!...the 1st question out of my mouth when the phone was answered was do you take united health care?...at the end of the conversation, he asked me what insurance i had...SMH...you need an INTELLIGENT person to answer your phone, not some yahoo!...i'm disabled, but i'll work for you if you need to get rid of this clown! read more

only reason i am going back to davis hwy pensacola store is they already have my $45 for a free eye exam. can't figure out how free ends up being $45. that you pay for upfront and good old david pulls the "bait and switch" routine by first offerring me supposely better frames that he pulled out of a basket that were smaller than the cheapies i had picked out because he said "the lens would be too thick". next thing good old david is telling me that the total price is now $102.00! that is a 50% increase. think i will call wear tv station and see if they are interested in exposing staton's little bait and switch scheme! had a 2 0'clock appointment. walked in, nobody in the exam area.3 minutes to 2 the back door opens after having been propped open with a stick and the whole crew comes roaring in! to say the least "stanton's customer service sucks"! going to come back to buy glasses, then will never spend another dime at staton and will tell everyone i know to not waste their money at a business whose customer service is about as "piss poor as it gets"1 read more