I wanted to like this store. I really did. After reading the low reviews from fellow Yelpers I wanted to prove them wrong bc I love Aliso Viejo. But, alas, my fellow Yelpers hit it on the head. This. Place. Sucks...Hard. All I wanted was to print out a friggin banner from a free template. I called: "Yes, it can be done," they said. "Hooray," I said! "Sorry, not gonna work," they replied back. That's it. "Not Gonna Work." Not 'try (insert option here).' Not 'Let me recommend (insert experienced reply here).' No...I got "Not Gonna Work. Lisa" And this AFTER I called to see if they got my request in the first place! Well, you know what else isn't going to work? Your sorry excuse for "customer service." My guess is Lisa won't be working in customer service much longer either. Worst Staples. Ever. Special shout out to Dave at FedEx Kinko's who actually HELPED me print out my banner. I know where I'm taking my business from this point on. read more

Clean and well organized store. Found what I was looking for and the guy behind the counter was friendly and helpful. Convenient location and great store! read more

Just came here out of convenience cuz I needed some school supplies and was near the area. Noticed on Yelp this staples has bad ratings but i had a good experience here. I spent like 30 minutes contemplating what notebook I should get (I take stationary & school supplies very seriously) and a worker came and tried to assist me. Thought that was nice. Checkout was really pleasant as well as the cashier girl was really nice (complimented me on my shirt.. Why thank you ). I noticed most of the bad reviews are towards the printing services, however, I didn't need any copying or printing done so I can't comment on that. Overall this staples is good place if you just need some school supply shopping done as the workers are helpful and nice! read more

Not Impressed With This Stores Hours. They close super super early. They need to extend their hours by 1 hour on Saturday and Sundays. It seems like every time I want to go out and get something and the sun is still out they are closed. This store is a lot cleaner with the remodel but the store hours always make me upset as I need to end up going to Walmart or CVS next door to pick up the supplies I needed. They do have a reward system that gives back to the customers for each purchase. You get a coupon/gift card in the mail once every 3 months if I'm not mistaken. You can also turn in old ink cartridges for money back as well read more

After vowing to never go to Staples again, this Staple Branch FULLY revived my hope in the brand in just one visit!! I was treated with the utmost respect and Customer Service and for that I am so appreciative. I wanted to take the time to thank Kirk!! He was so kind, offered great suggestions to make my printing at the best quality, and it was just overall a great experience. THIS is how it should be! I live in LA, but I would gladly drive down an hour away to this location just to ensure that the needs for my business are met with decency and a smile. The Staples branch on 6th in Los Angeles has a lot to learn from this branch in Aliso. Thank you again Kirk for being amazing! It matters more than you know. I was also greeted when I walked in and told to have a great day when I left. Praise God for great customer service!!!! read more

It's a good place for basics, but for some reason, the chairs I was interested in are never in stock.

Way over priced! They charge 3x more than the same exact stuff as Walmart. Save your time and money and shop elsewhere. read more

I never feel welcomed in this store when I do need to stop by for something. Its like a zombie run store each time. One person to help on the floor, One open register and a Manager who seems to always be in the store. Not even the manager says hello to customers. Cashiers are not trained very well, seems like they hire anyone. I always feel depressed when I walk into the store. I only go here when I dont want to drive to Target a few miles down the road. My advice, start saying hello to the customers every chance. Ask if they need any help finding anything. Home Depot is starting to do this more, and it really does make a difference to the customers shopping experience. Remodel is nice and more open feeling. read more

Drove 25 minutes to Staples today to get printer ink and mailing supplies. While in the store their power went out. As I was waiting for the cash register, they had to reboot all their computers. 20 minutes later still no way to check me out, and no end in sight. This is the 2nd time this has happened to me in this store. You would think being a computer and printer specialty store, they would have backup and generators and a way to ring customers up without a computer. The store manager appeared up front after 10 minutes and had clue how to get back online.So annoying, and I will no longer shop at staples for any office supplies. I will go to Costco or office Max. This is just unacceptable customer service. People were walking out in droves read more

This is my local Staples and I have shopped here as long as I've lived in Aliso (4 years). I quit going here about 6 months ago due to the 1-star service and nasty employees in the shipping department. When you dread going in a store and know for a fact you will not be helped, will either get incorrect information, or just be generally treated like c**p, then you know there is a problem. I have stood in this store and talked (pleasantly) with the manager, and with this type of situation in shipping/mailing department (where could I start - condescending, ultra-slow, acts like you are imposing on their time to send something and pay for it, lets you "guess" what boxes to use, etc.) - not until today did I realize how much this one substandard employee had probably cost the store. In the meantime, I noticed the store was half its former size. I still hadn't gone in to buy or do anything. I had to send a small package quickly today and it is raining. "Well, I might as well go there - how bad could it be compared to driving over to the post office, which is sure to be a nightmare madhouse," I thought. So I went in and it was amazing! I was helped right away by Santiago. He also aided another customer quickly and explained her options to her. He was showing both of us how much less USPS shipping was than UPS shipping or FedEx. He gave me the right box, gave me bubble wrap that was requested by the company, and the total cost was $5.95. Another employee came over to help because it is right before Christmas and a line was forming. Another employee greeted me as I was leaving the clean, well-organized, smaller store. YAY! PS - I like the thought people would write poetry on Yelp. Spelling counts. Twas three days before Christmas And all around Yelp Lots of people were acting Like it's easy to help When customers are rushed And manners are crushed If you can spell and rhyme You'll save us all time It's "too" and not "to" And "aisles" -- not "isles" You might think you're smart to be "Elite" But dissing a business for no reason spells "defeat" read more

Since I had a few things to pick up at Staples, I checked into their print services for printing up programs for a "Celebration of Life" service this coming weekend. Laken was the associate working in the print and copy center and I feel like I struck gold in working with her on this! She helped me find the right paper, she adjusted my file so it would print better, and she even lightened one of the images for me. Her sensitivity to the difficult task I was working on was so appreciated. The test-run she did looks fantastic, and now that I've got the families approval on it, I'm going back today to have it printed today when Laken's shift starts. I've usually been pretty happy with this Staples location though occasionally, there have been a few "less than enthusiastic" associates. And these days, customer service is so critical! If Staples wants to ensure they are providing excellent customer service in all departments, they should look at Laken! read more

It has been a while since I've been so excited to write such a passionate review. Let me start out by saying I have begun sharing a new business after evidence & success with my own 17 year old dog & many friends who now also have super dogs due to the Dog food booster called Bear's Youthful Elixir. Shahin (pronounced Sh-heen) is the humble, smiley, quiet genius managing my office products and printing needs. He works in the printing arena with such a kind & compassionate spirit passing his love & expertise on to each & every customer with whom he comes in contact. I have been so impressed sitting back and watching how he cleverly juggles several customers, or clients at a time-- he transcends his heart to all, saving us time, money & giving us a superior advantage in our business. He especially has a heart for the elderly, always suggesting a more promising and affordable means of doing something. Why a week or so when I was in he was helping to reproduce a 94 year old gentleman's original photograph of his parents wedding, which was quite large (24x 11.) The gentleman shared w/me that he tried other places and everyone said sorry can't help it's too big.. Not Shahin.. he reproduced it in numerous excellent quality 5x7s For the gentleman's children and grandkids. Shahin suggested this size to the astonished gentleman. My business is in its 3rd week of inception with Laguna Beach Farmers Market. I had no idea where to begin, Shahin has become my cost savings director! In a time where most small new businesses fail the first year... And service with Trust is becoming rare, its comforting & a blessing to have Ben, the amazing General Mgr, Shahin & all the folks at Aliso Viejo Staples helping us save money while increasing our marketing & business needs. I learned today that my wonderful neighbors at Laguna Beach Farmers Market; bless*ed booch gals get all their printing needs here as well.. WOW!! They are doing awesome in 2-years & Staples is going to be there to carry my success in the years to come as well. I applied for their credit card & get a nice savings now on all my office printing needs.. Thank You staples for being our greatest business partner!! read more

Pretty much what you would expect. Bad customer service and not a pleasant place to be in. The only reason I am not giving it 1 star is because they do always have the items that I need and I live really close to it, and I am in there fairly often because I am always buying the office supplies for my business. SO, I feel like I have to go here, but if there were a better option that were close, I would definitely go to the other option. But there's not, so here I am, going to the same office supply store and getting as depressed as the people that work there. :) read more

No wonder they are going out of business. I came in looking for a simple USB cable. The kind that has the mini plug on the other end. Needless to say, it wasn't in stock. They did have 6 empty slots on the rack where it should have been, though. Now, maybe I'm being unfair. Maybe the day before someone came in and bought up all of the mini USB cables. But I would doubt that. The store is called "Staples". If they don't keep the staples of office supplies in stock, how can they expect to make a profit? read more

Connie at the copy print center was an absolute joy to work with! She was fast, kind and knew exactly where to find the item we were looking for! She had great suggestions and she took the time to give us exactly what we needed. 10/10 would recommend coming here for all your printing needs. Thank you Constance!! read more

Came here to buy an office chair, they didn't have it in stock. But my boy Michael did some digging for me and found it at the Lake Forest location. I was able to pick it up that same night. Very helpful, gets two thumbs up from me. read more

I shopped at Staples to purchase a computer during their after Thanksgiving sale, in which I was well assisted by one of their customer service salesman. I was shown various laptops on sale, in which the salesman answered all my questions and thus, I made my decision for purchase and added software and a service protection plan.The data transfer from my old computer was within a couple of days and effortless, but after receiving it, I was dissatisfied with the speed and camera, so I returned it for a refund but didn't after being well assisted again by the same salesman in which I was shown a better computer at a slightly higher cost, but oh was it so worth it! Bottom-line, I am completely satisfied with the products I purchased, the services I received from the salesmen, and the computer technician for doing such a great job of transferring all my data. read more

Staples has never been my number one choice for school supplies. They're overpriced, and so I usually go to Target. Unfortunately they were one of the few places that carried the Google Nexus 7 (tablet). I called in advance to see if they even had it (the 8g) in stock. The person who answered was Christian. He was somewhat rude, terse, and seemed preoccupied. Sounded like he didn't want to really help me out. When I came by the store, two of the employees were super nice and asked if I needed help with anything. But it took some time after deciding on the Nexus to find an employee that could help get it to me. And that guy ended up being just like the one on the phone. At least be nice to someone who actually wants to buy a product from your store for once. read more

I just called and they said No UPS shipping from that store yet the staples.com website says they do. I have purchased printer ink online and even a day after I receive the "ready for pickup" it was not ready so... it is what it is read more

This is definitely my neighborhood office supplies place. I usually come here if I needed something quick . But they are a bit overprice, you should always try to find some sort of coupon to help out. But I have great experience with their printing department. I had something for print recently and they did it quick and perfectly. read more

Faced with a problem of having to send lots of documents out of state via fax received help and support from Shakim He was patient and very helpful and took on part of the process when the machine shut down on me Great Customer Service with cheerful attitude Complements to him and recommendation to use this site for copying I am headed back today to do more read more

The manager Danny at this store in Aliso Viejo Staples Danny you're the best excellent customer service you need a raise I'm sure they're not paying you enough for the good service that you do. read more

Spoke with a lady at the computer help section at Staples. I Purchased a $647.98 ASUS laptop computer a year an a half ago here and the battery goes bad. Took it into to the so called "computer help desk" and was told by another employee a few days earlier to search for battery on Amazon and they will install it for $40. Unfortunately, we were not able to find a battery and I went back in to ask them to fix it for me and told well if you can't find the battery on Amazon we can help you. She additionally said if she could find a battery, it would cost at least $100 for us to do it maybe more, not sure they can even do it since it is inside the laptop. She didn't even try to find a solution for me on a product purchased at their store other than to say send it back to ASUS. There are many options out there to purchase electronics and Staples will no longer be one of them for me. No wonder why they have had to cut their store in half if they don't take care of their customers. Wife went back later in the evening and found another computer help person who was able to find the battery online and help her order it. Once received they will install for $40. Should have happened earlier when I went in, but they were able to stand by a product purchased at their store. Feel much better about shopping there again read more

I had a rough day and didn't want to be bothered. They greeted me and didn't bother me, like another location. When I need help they helped me right away, and I found what I needed. I left in a much better mood, thank you. I will go back into the other location, and we will see if they improved? read more

Great customer service. I was in the past couple of days (three times today) for printing/scanning needs on a legal matter. Skyelar helped me each time. She was most professional, friendly and efficient, and patient with me! Staples is fortunate to have such a wonderful employee! read more

I drove nearly 30 minutes to this location to pick up specific envelopes for shipping. I have an online business and had regularly been utilizing staples for my shipping, packing and office supply needs. Well on today's visit I dealt with the rudest employee ever, JIMMY. Older gentleman, wears glasses, overweight. His abruptness and abrasiveness was literally shocking. He couldn't be bothered to check on the availability of an item I needed and when I asked him to find someone else to help me, he was dismissive and belittling. I will never return to this Staples. I cannot believe that staples would employ someone like Jimmy. Such a shame. read more

it is unfortunate that I cannot give no stars or even negative stars!!!! I had a 70 page document I needed copied yesterday, so I went to staples. There were three people in the copy center, none was doing anything and every copy machine was idle. The young lady I spoke to told me it would take 4-6 hours to copy the document. when I pointed out that their copy machines were all free and so was she, she said, well, we have to take your item apart. my papers were in a binder; exactly how long would the "taking apart" take her? When I pointed that out, she stated that there may be staples, etc. I assured her that there were none. Her comeback at this point was... "well, that is the time we quote, it may take less. Seeing how frustrated I was getting with her, she pointed out that there are copy machines that I could use myself. Wish she had spared me her exceptionally unhelpful attitude and told me that from the start. I "took apart" my document, made my copies and was out of there in less than 5 minutes. Staples management - you may want to ask your staff who are just standing around doing absolutely nothing to at least pretend to be working when they quote customer ridiculous time frames for a job that can be done in minutes. Were the machines and the people busy, the time quoted would make perfect sense, but when everyone is just standing there chatting and the copy machines are idle... WORST SERVICE EVER. read more

Me and my friends got kicked out for no reason when one of them was trying to pick out a new chair for his single dads birthday (money has been a bit tight for them) as soon as he put down his back pack to test the chair, we got kicked out due to our teenager appearance. TERRIBLE CUSTOMER CARE. I do not recommend coming to this particular location as this is a violation of common trust in the youth of society. You will be discriminated against just for attempting to buy a chair for your poor family. read more

A-OK...sort of.... Manager was good at helping with some problems with tech department. Tech department was a variable experience ranging from inappropriate insulting comments to excellent bend over-backwards...just never knew what I was going to be get and when. Quote- Forrest Gump's mother: "Life is like a box of chocolates...you just never know what you're going to get" read more

Got my iPhone screen replaced here. Was talked into putting a protective coating over my screen to prevent it from cracks. Less than a week later, the screen cracks and now the PHONE IS BROKEN! The crack AFTER being replaced by STAPLES is so minor but shitty enough to break my phone completely. Tried to see if I could get it fixed again and was told that it's not guaranteed against cracks. This place is a joke. GO ELSEWHERE. Thanks for nothing. read more

This place is as exciting as watching grass grow. One of my strange loves are office supplies, particularly pens. I love my Pilot G2s (extra fine point because fine point makes my writing look ugly!) and Dr. Grip (another pen... although it kinda sounds like some kinky toy). However, this place is the total doldrums. It must've been a garage in a former life because that's what it feels like. I couldn't imagine that "dad" from the Staples commercial prancing through the aisles to the "It's The Most Wonderful Time of the Year" as his kids, arms crossed, straggle behind. Although those guys who robbed the jewelry store and got away while hiding in a parking structure in this same shopping center, perhaps the Staples could've been another hiding place. Nobody would think to look (or shop) here. read more

No easy button here. The general customer service is awful! This store is busy no matter what time you go. Not a whole lot of variety, a bit over priced. read more

Russ in printing is a Godsend - so helpful and knowledgable about tips and tricks for printing projects. I know where to come now! Thank you, Russ :) read more

Shahin in the print area was so helpful. What was looking like a frustrating, no-win situation ended up being an easy solution thanks to Shahin's ideas and help. It's so refreshing to find people who live by a standard of excellence! Color printing prices were less than half of Fed Ex Office too. I will be back! read more

I worked with Jonathan W and Eric and they took such good care of me!!! I will be back to this location because of the great customer service read more

Yesterday I went into Staples to return a Staples brand printer ink I bought online. This was the second one. Each one was faulty with ink pouring out. Which meant I needed to go back to the store twice to get another one ordered. When I returned it to the store, Ben the store Manager took it back and kept repeating that it never happens and he didn't understand why I was having this difficulty. He never apologized for the inconvenience. Just completed the deal and sent me on my way. Now I know why Amazon is so successful. read more

Customer service is horrible. When I'm there and need help finding something, I can't ever find an employee to help. And when I do, they have the worst attitude problem. Went yesterday to return 3 items, had to wait forever for a manager to come approve it, and as I was walking out I noticed they only refunded back 2 of the 3 items. Had to go back in and get it resolved with a different cashier (because in the 4 seconds I was outside, the original cashier disappeared). Blanca was her name and she made the Grinch look like the happiest creature on the planet. We all have bad days at work but a hello, goodbye, thank you or at least a 'sorry the first cashier made this mistake' would have been sufficient. I don't enjoy or appreciate being made to feel like I, the customer, am a huge inconvenience to your day. read more

I've worked for an advertising and graphic design company for over 2 years now so I know a good printing place when I see it. Staples has THE worst printing services ever and the employees have poor customer service skills. You get charged .30 a minute to use the computer to print. That might not seem like much but I got charged $4.00 to print a single piece of paper because their internet was slow. Completely ridiculous!!!! They're whole set up is not user friendly at all. read more

I wish I could have had a better experience. Store looks like a mess. Noone is around to help with any knowledge about the basics of technology. I saw a fat manager sitting in a chair with his hands behind his head, looking quite relaxed. Was never offered help. Overpriced, and the chair I was looking for was out of stock. Rather than deal with ordering one, I went to Office Depot where I found a comparable one. (Kelly?!) the manager I assume, just sat there like a blob for a good five minutes. Definitely not going back! read more

Never had anything to complain about here besides the prices. I'll pay the extra cost to not have to go to Best Buy though. The staff here is friendly and helpful when / if you need help. They carry most common brands. Usually a one stop shop for me. read more