Just wanted to say, I had a very pleasant experience today and wanted to give this store credit for outstanding customer service. I came in with a mouse that I've had for a period of time not longer than you'd expect a mouse to continue functioning. It was operational yesterday, and then today, Kaput. I changed the batteries, fussed with the settings, even went so far as to check and see if there were driver updates etc and even though the device was recognized as "functioning properly" and the green light came on, for some reason the bluetooth connection just wasn't being made. I first took it to an easy-tech associate, who diagnosed it much the same way I did on his own computer and verified that it wasn't working and there was nothing he could do. The device was still under warranty, but I hadn't saved the receipt because in that period of time who would expect such a basic device to cease functioning? Anyway, I grabbed a new replacement off the shelf, and was just getting to the counter when it occurred to me to ask the clerk there if he could help me out. I believe his name was Kyle, but I can't be sure (I know it started with a K and was four letters). Turns out he's a fellow musician and we talked a little bit about how electronic products should be expected to function, and how disposable culture promoting the idea of "just buy a new one" is fundamentally erroneous. Anyway, long story short I asked him if he could help me out since I grabbed the EXACT same model that had broken down, and he called the manager over. Without much explanation, she approved an even-exchange and my broken mouse was to be damaged-out with the new Logitech M510 as its replacement! I was overjoyed - that's $40 extra I didn't have to spend on something I already owned, right? I thanked them profusely and they even applied my ink-cartridge credits that I turned in. I only spent $35 on the unit originally when it was on sale and was repelled by the idea of having to drop another 40 just to replace it, so I very much appreciated their accommodation of my issue and the quickness with which this manager acquiesced to my request. I believe her name started with a K as well. Anyway, thanks guys and my new mouse is working perfectly! I made sure to register it with Logitech this time so if anything else happens, they're on the hook for it. Keep up the good work! read more

Super slow service in the copy and print center. Waited over 10 mins just to pick up prints which i ordered online and paid already . Awful customer service here. I tried to ask other staff who were not occupied to give me that envelope of my prints according to that order number (simple enough i supposed) but got refused. Maybe i m spoiled by Costco print center where i could just get what i order online and go without waiting forever in the store. That is the purpose of ordering online i suppose. Will never order prints again here. It is a total waste of time. read more

This Staples is nothing to rave about. I usually come here as a last resort if I'm looking for school/office supplies that Target or Walmart didn't have in stock, which is like once in a blue moon. Sadly, even the times I did come as a last resort, they either didn't have what I needed or sold it at an outrageous price. Their customer service isn't anything to brag about either. If you're even remotely considering shopping here, think again, and save yourself the energy. read more

Much better service compared to 6 months ago! Must be new management or something cause employees were super helpful. Easy parking :-) $10 off my total from mail coupon woohoo read more

Id have to say the younger employees are definitely nicer and more energetic however I haven't met every single employee so that might be an unfair assessment. The bathrooms are absolutely horrendous though I had to turn around and take my toddlers elsewhere. read more

The guys in the copy center were great! Rene and Jessica were super helpful and even stayed in late to help me print out my business cards after I had the order transferred over from the Irvine branch, which is a complete mess. But these guys had their stuff together and were upbeat and got it done. Highly recommend these guys for any quick printing you need done. Thanks! read more

Horrible customer service. When asked questions regarding the business card deals online, they barely knew what they were talking about. I asked for basic information like sizing and pickup and the employee on the phone was not even aware of the deal or the sizes I was referring to. Additionally, the employee said that the deal I was referring to about the "same-day business" cards only applied online when in fact, was not true considering the website stated I could pick it up at this location specifically. This deal has been going on for a while, so the fact that the employees don't even know the promotions of their own products shows a lot about the quality they put on customer service. read more

a decent place to buy supplies, friendly staff. I just logged on to give it a review because today I went there and they were out of college-rule paper. That's like Burger King being out of Whoppers. This is the second time, too. I had visited back in April 2011 and they were sold out of College-rule paper then as well. read more

needed ink for my printer, Staples is nearby and I didn't feel like dealing with Costco at this time. So I went here and bought some. Service was pretty quick. The guy at the computer area helped me find the ink, a bit expensive but expected. Cashier was quick and friendly, that's about it. read more

I found the copy center to have the most attentive and best printing quality anywhere. I also bought a hard drive there and had excellent help. I don't know why the really bad reviews besides the fact they were remodeling. Go to a staples lets say in Compton. And see how much service you get. read more

Friendly staff. Hoenstly, order online and then go pick up. I did have quaestions about a printer and the guy sounds knowledgeable about it... I mean, I was convjnced. It's cheaper to buy a new printer every time than ink it seems like. read more

This Staples is great, the management, Karl specifically, has been at this store for at least the past 5 years and has always been great and helpful. A couple years ago they gave me a brand new laptop to replace an old one that their tech department couldn't fix. No charge at all, just a straight swap. Today when a coupon didn't work at the register for me they ended up just giving me the product at 60% off when the coupon was only for 15%. This store is the reason I shop at Staples, if anyone doubts their customer service, then you should put it to the test. Who cares if they close early on a Sunday, we live in Aliso Viejo and they are an office store, not to mention shopping on-line at Staples is super easy and very fast delivery. read more

I am done shopping with Staples. Went to pick up some printer cartridges, easy-peasy right? Oh no, after getting my cartridges I wait with one person ahead of me. They have perhaps six employees standing around and one guy at a register dealing with this woman who had a very complicated order. The manager showed up briefly and left, and I waited. Finally, I set the cartridge down, went back and told who I think was the manager with three other employees right buy him, I was not buying the cartridges from Staples. I did not yell, or use inappropriate language, I turned around and left. This store is a store manned by techno-zombies. They just stood there, like nothing had happened at all. Staples is finished and if you value your time and professionalism, they are totally clueless here in Aliso Viejo. It should have be a simple quick purchase, and not the first time. read more

After just writing a horrible review for someone else, you can assure this review is valid. These 5 stars belong to Spencer in the tech dept. In January, I brought my old computer in for a diagnosis, etc. after I got the blue screen 3 times in one day, then it finally wouldn't open at all. The tech guys were AWSOME!! Michael and especially Spencer were great, they did what they said they'd do, including reinstalling my software, and now I have my computer back in great shape for a very reasonable price...just trying to buy some time before I really need to upgrade to a newer computer. Thanks so much guys! read more

Warning! Don't let the part where it says "Office Superstore" deceive you. Even though it says that it's a complete waste of time to go there and see that it's a lie. We went there to find a desk and they said "We don't carry desks." That's why it's not an "Office Superstore" I'm not going back there for future purchases. I'll take my money elsewhere. read more

It appears that Customer Leads at Staples just do not want to do business. You would think customers would receive some attention where B&M stores are losing out? I was shocked at the customer service levels. Stone cold rep that simply does not want to answer questions. He was kinda offended when we pointed out the specs for a notebook was misprinted. We called up this location to find out if the product was in stock. Rep answered, said they were super busy and asked me if I could wait. I waited and someone else answered and said they have 2 in stock. We drove to the store only to find out the "In Stock" was actually 1 display unit and 1 defective unit. I drove all the way to learn a new definition on "In Stock". If they are this bad to do business with their direct customers, I wonder how they treat their suppliers? I do not want to be in a Staples supplier shoe, just like I don't want to be their customer. No Thanks! read more

Organized store with helpful employees! I was looking for a special computer cable, a hard to find one, but they miraculously found it for me! Also, good price! Only thing was not so many check outs. read more

Staff was amazing, made friends with Bill and Chandler who made a difficult printer issue a nonevent. Alexa in printshop designed stamp that is first rate. Very happy with this location. read more

It is too easy to let good service go unnoticed these days with COVID-19 hanging over our heads. I was glad that the sign to wear your mask was posted and it seemed to be enforced with one exception that I noticed. I went in to purchase a computer headset. I did not have my reading glasses so was having a time seeing the differences and thought it was unlikely an employee would approach given the social distancing concerns. I was wrong. Maintaining an appropriate distance, the young gentleman whose name I neglected to notice came over and offered his help. Fortunate, as I was not even in the correct aisle. He offered some additional information that helped me quickly narrow the items that would address the need. I was grateful. Mostly, I told him as I want others to know, I am appreciative that he was working through all this stuff and hoped he and his family would stay healthy. Sorry I did not get his name but it was on Saturday 6/06/20 around 3 pm. My bad. Thanks for maintaining the good business practice along with the great service. read more

I've visited this location twice and each time I went what I imagined to be a quick 5 minute trip turned into 25+ minutes. In both instances I needed to have a jpeg image printed on an 8.5 x 11. Their email address never recognizes the attachment and when it does the color resolution is terrible. I ended up using one of their self-service computer stations and printing the picture from my email myself... read more

I tried to apply for a job but it's online only. I only have a smart phone and need a laptop to apply. I asked to use their computers to apply but..... It costs 59 cents a minute to use their machines to apply. Are you kidding me? The questionnaire itself takes around am hour to read carefully and answer. So that's around 60 dollars to spend to get most likely a decline. Fuck you money greedy staples. Fuck you! When I find a job where my expertise in educating and technology are used, I will promote that business over you with all my heart. read more

I was a couple of times in this store (bought recently a printer there) and each time I got help from Nick Norton. Now this is what I would call GREAT CUSTOMER SERVICE! This guy is patient, professional and very friendly. He explained in detail everything to me and I truly felt he was concerned that I understand what he tried to explain to me. I definitely will always look out for Nick when I need something there in the future. He is the BEST! read more

Spent half hour shopping in store. Not one person asked if I needed help. Went to counter with $80.00 worth of goods to use a 40% coupon. Check out girl said the coupon was invalid for most of the purchase. Left the store and realized the coupon asked the associate to scan prior to completing sale which she did not do. Also all of the items I purchased were considered under the terms. What a waste of time. Checkout associate was rude and unhelpful and obviously didn't bother to read the coupon or ask for help from her manager. Won't we going back. read more

Why do the employees here feel that they need to be nasty? The white haired man in the copy department reeked of cigarette smoke and acted like I needed to know the inner workings of the photocopy department. Newsflash: I don't work here. You do. That's your job and if you don't really like helping people, then maybe customer service isn't for you. At any rate, like other reviewers, I now avoid this store. There is an Office Max and a Office Depot a few miles away with more product, better prices and most important, nicer employees. read more

Sold me a defective and unsafe chair. I brought the chair back ( 4 months old) and showed a manager, wherein he asked me if I had purchased insurance. ON A CHAIR? I am fairly certain that insurance is intended for OTHER than defective mfg. Mngmt saved $50, lost a lifetime customer, who 1. Has $3 to $4k of per yr purchasing influence and 2. Has a social media company. is it now ok to NOT stand behind products that we sell? Telling me to call the mfgr - where? China? The number thaw manager gave me 866-826-6622 is answered "Staples Furniture" but they, in a surly way, said they are "not part if Staples and not responsible." Who would have thought that Staples customer service would be focused on Plausible Deniability. read more

I was recently in Staples in Aliso Viejo to donate some old ink cartridges and I also had some new ones that were unopened. I was hoping to get a store credit for the 3 unopened, unused ink. A manager names JESSICA was the one who "helped" me. Before being able to issue a store credit proof of purchase was needed, and through my credit card and phone number we couldn't find it. Long story short, she was extremely rude, did not greet me or smile, and when I decided to take my ink to the Staples in San Juan Capistrano, I asked her for a bag because the bag I used had ink all over it. She told me I could not have a new bag unless a purchase was made. It just so happened my husband purchased a gift card at that time. But JESSICA told us a gift card didn't warrant a bag. I even offered to pay for a bag!!! She was absolutely rude. I will not be going to that Staples again, even though the other one is another 15 min away. NEVER NEVER AGAIN WILL I GO BACK THERE!! And get this-- she's a MANAGER! So I got her boss' info whom I will be calling read more

I was just at the store and needed some help with sign printing. There was not adequate staffing and, therefore, the wait was long. I finally left and will try to get what I need online. I believe Staples is moving to online only as the staffing in brick and mortar stores is insufficient to meet customer needs. read more

The computer staff was horrible. They stole programs from me while my computer languished there for 3 weeks before they fixed the power supply. I hated having to replace programs that should have stayed on the hard drive while in their repair department. When I finally got the computer home, the dvd drive wasn't even plugged in. Why replace a power supply and not attach the dvd drive? Why not tell me the truth, it will take 3 weeks instead of lying about 2 days to deliver the part? Why steal my software while my computer waits with you? They suck. fuck them twice. I hated my experience with them. Stealing my software is totally unacceptable. Lying about how long it will take to repair while they put my software on their personal computers in stealing! read more

It took them a week but they finally got it fixed! Another Manager stepped up and solved the problem.

To who it may concern, I am writing this complaints on behalf of myself concerning my order and the unprofessionalism of the Manager, Lisa, at store Aliso Viejo, Ca . 1. It is about my order that I place on August 11, 2016. I place the order on august 11 and was told that my order would be delivery on Monday August 15. However, when the day comes, I did not get anything. Then I called around 3 PM, the customer service number Ms. Jessica told me that the order will not be delivery till the 17 or the 18 August. it seem like the store place the order to be delivery on the 18 not the 15 but I got a copy said dilvery on August 15. I could understand there is delay in business sometime but I got no email notice or anything from the store or any departments from staples. That is unacceptable. After talking with the customer service, I called the store at Aliso Viejo CA using number 949-448-4120. Up on calling, I ask for the manager of the store and this lady hang up on me like 3 times. The 4th time I called, the same voice from early stated that she is the manager and her named is Lisa. So I told her what the customer service told me. She seem like not interested and rude because I could heard her talking to someone on the other end and laughing. This is extremely disrespect and it show how much they care about customer service. Not only that I was giving numbers to call about complaint but it seem like does not work or be on hold for like 20 mins and hang up. read more

Purchased $1K+ of office supplies including a new printer on March 8, 2012. Delivery scheduled for March 13, 2012. Delivery guy NEVER showed up but said he did and that I wasn't home. I was home waiting and waiting. Received an automated call in the afternoon rescheduling my delivery for four days later because I wasn't available to receive delivery of printer. I called the number in the message and told them I was home. LONG story short, the Staples associates never returned my calls when I left messages. When I did speak with them (accidentally connected with one or two on a couple of occasions over the course of the eight weeks I've been trying to get my money refunded), they promised me I would get my refund - we're talking $754.24 (used my debit card so they had my cash out of my bank account). I talked to a supervisor on April 20th who "promised" the check would be cut on April 23, 2012 and sent to me OVERNIGHT. Well, it's April 25, 2012, and STILL NO REFUND. Staples has had my money for almost two months and they won't give it back, despite me canceling the order and NEVER TAKING DELIVERY OF THE PRINTER. Staples, you should be ashamed of your business practices. I will NEVER shop in your store again!!! read more

Called to get information regarding having a document printed. I was having trouble understanding the clerk on the line so I asked my 90 year old mother to turn the television down so I could hear better. The clerk says "let's make it quick, I don't have time for this I have other calls to answer!" And his tone was so demeaning. I have been going to this Staples for years but after this call I will find another Staples to go to. They should do some Customer Service training for these people! read more

i tried for several months to get a push/pull set of stickers. Each week i came in the peg was empty. I even walked the store manager to the peg. Said he was sorry but they sell fast. And, that he was unable to hold them for me when they came in. Also tried to return something on a corporate account that was ordered on line. Gave me a whole ordeal. However, I did call for a toner cartridge one time, they had it, and held it for me at the checkout til I arrived. I emailed corporate about the first incident and never heard back from them. I also tried to order the stickers on line and was unable to. read more

Bad customer service. The manager, Karl, promised to call me back within hours, several weks after and nothing still. They promise and do not deliver. I bought an expensive printer from them, purchased the extended warranty (3 years) and now, after a year of acquiring said printer and having problems with it, they can't help me... what is the extended warranty for then? I've had to call another company for exchange of the printer, twice now... both printers they've sent I've had to send back because they don't work (worse than the original one I bought). Staples hasn't helped at all. "All printers don't last more than a year" the manager told me, but when I bought this thing they couldn't stop praising it and telling me how it would outlive the extended warranty. What a bunch of crap!! And to make matters worse, even if I do get a new printer that works, the extended warranty gets voided, robbing me of two years worth that I already paid for. NOT BUYING FROM THESE GUYS AGAIN!! I believe they deserve ZERO stars! The physical place looks dirty, floors and displays. I haven't had good experiences with their copy/print/ship station either. Loooong waits, no smiles, and they act as if they're doing you an unwanted favor. I prefer Kinkos 100 times more. read more

I love the printer ink recycling program and get lots of reward $ to buy things. Today I tried to buy college-rule looseleaf paper. They've been out of stock for months. One of the clerks said that there was a problem with holes being punched in the wrong places. I know. In September I bought several reams and had to return them. But it's six months later, and they STILL can't find a supplier? But it looks like you can buy it online. What gives? Also a few weeks ago, I tried to buy a 1 inch white binder, not in stock. Came back a few weeks later, still not in stock. So I paid for it, and they shipped one to my home. Amazingly inefficient. I used to go to the better stocked Staples in Lake Forest, but they closed that one. read more

Printing department was great....regular cashier was rude and put out to help me...overall really poor customer service experience.

I have been buying gift cards at this store for the past year and a half. At one point, the clerk had an error when activating the cards upon payment. He must have made a mistake when replacing the errored gift cards because two of the cards I received had zero balance. One card was for $100 and one was for $50. I spoke to the manager, Karl Olsson in October 2009. He has never returned any of my calls or made any attemps to correct this error, though he promised to have a resolution. I kept coming back and he kept saying the same thing. Eventually this was costing more than $150 in time so I gave up. My last attemp to have this resolved was in March, to which he made the same promise but never called me. He's a worthless manager and I try to avoid that store as much as possible. read more

I am really disappointed in their "protection plan". I bought an office chair (not a cheap one) about a year ago, and paid for assembly and their 3 year extended protection plan. The arm of the chair just broke, which is also used to support the seat back, so the chair is unusable. I brought the chair to the Staples store, showed them the problem, and the manager said he couldn't do anything, that I had to call the protection plan phone number and they would send me a gift card. I called the "Square Trade" protection plan number, and they said they couldn't help me -- I bought the chair 11 months ago and they only got involved if it was after the 1 year manufacturer's warranty, so they transferred me back to Staples. So Staples said since the item was still covered under the manufacturer's warranty, all they could do is provide me the phone number for the manufacturer to get a replacement part for the broken arm. This is a total scam and ripoff. Go jump in a lake, Staples. read more

Staples in Aliso Viejo Town Center is amazing! Their commitment to outstanding customer service is pretty much unrivaled. " Easy Tech" Alex quickly picked up on the importance of getting this laptop computer repaired. and did not stop until he got the problems resolved. The computer was a Christmas reward to an 11 year old boy who studied hard all year and got the grades required to earn this gift. He is respectful of his opportunity and we were both heartbroken when it stopped working 4 1/2 months after he got it.. No longer under warranty, and getting conflicting information regarding repairs from a nearby large chain store that advertises their technical support services, I worried whether it could even be fixed and about the repair prices that had been quoted from a variety of sources.. With very little knowledge but good Yelp reviews, I decided to try Aliso Viejo Staples and I found Alex.. Alex is trustworthy, patient, understanding, capable and talented. He worked really hard and even when it looked like the computer was irrepairable, he kept working! We picked up the repaired computer yesterday (in less than a week), paid less than half of what other places quoted and it is working beautifully. Incidentally, while I was waiting for Alex to take a quick look at the damage, I observed several Staples employees interacting with customers and realized that they were all caring problem solvers! What a great place to do business! Judy V. read more