*** NEVER SHOP AT THIS STORE *** *** POORLY RAN STORE AND DECEIVE CUSTOMERS IN SALE DISCOUNTS *** *** RIP OFF'S *** *** THEY HAVE FLOOR SALE SIGNS AND DON'T GIVE YOU THE DISCOUNT. YOU HAVE TO ARGUE WITH THEM TO GET YOUR DISCOUNT *** *** TERRIBLE CUSTOMER SERVICE *** 1) I had to parked on the street. The I had to keep walking all the way around to the very back of the store, just to get in the store. 2) The Scotch packing tape was $3.59 each or $2.50 if you buy 2 or more. As I went to ring up my purchase, the cash register didn't give me the sales discount. The female cashier employee didn't believe me that it was on sale. So, I had to walk with her over to the packaging tape wall and show her the discount. She took the sale display sign with her to the cash register. She then try to tell me I had to buy 3 or more Scotch packing tapes to get the sales discount because that's what her cash register said. I had to argue with the her. I finally had to say, get your your manager over here and give me the discounted sales price as advertised on your sales floor sign. She finally gave me the sales price, but never called her manager over to help resolve the issue. Terrible customer service. 3) I had also bought 2 reams of paper. I had to ask for plastic bags to carry out my purchase. The female cashier employee replied, "Oh, they're just cheap plastic bags". I said then give me 2 bags. She just ripped two bags off and handed to me. Never offered to put my purchased items in the bags. I had to double bag myself and put my entire purchase in the double bags. I was ready to complain to a manager. But would good it would do. I decided to complain on social media so that corporate and executive management would see how poorly this store is run and how much they deceive the customer in sales discounts. It so terrible, disgusting, and disturbing that I had to argue just to get my discount and the employee never got management involved. I will never shop at this store location again. I attached pictures of the Scotch moving and packing tape and my receipt. I would advise everyone: TAKE YOUR BUSINESS ELSEWHERE. read more

Staples - Shipping Centers Near Me - Los Angeles, California

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TERRIBLE customer service. Tough to tell who actually works there... and when you do find one and ask them anything, they like you're bothering them. Or they pretend to be doing something else, even when there's a line of people right in front of them, as if your time isn't valuable. Make the drive further up Wilshire, there's another store there; you'll be happier. read more

Got some prints done for work and the staff was very helpful! Michael and Tony in the print center helped walk me through my file, fix some formatting, and even noticed an orientation issue for me before I made my big print order. Very helpful, I'll definitely be coming back to this one! read more

This is my to go store for any office supplies/school supplies and now marketing. I can't say enough about this store. Specially the floor manager DENNIS if you are reading this man YOU ARE THE MAN!!!! if you have an issue go to Dennis he will take very good care of you. He will literally go out of his way to give you the best customer service he knows how to give. Not only will you leave the store happy You will make sure is your #1 to go store. read more

Very rude staff at the printing station. I was there 15 minutes before they closed to print a single copy and needed assistance. Alexis told me to come back tomorrow because he has other things to do and just walked away. Thanks for nothing. read more

Where... is... the front door... I mean, rhetorically. Obviously, at some point, after days of searching, I did in fact manage to find it. I'm sorry I tried to walk up to the store instead of driving. I'm sorry I dared to dream that a store would have an opening to accept would-be patrons in off the cold, gray streets. I'm so sorry. When I finally did manage to join my fellow shoppers who'd remembered stationary needs too late to order off Amazon, I found the box of labels I was looking for. They were very dusty and I sneezed a lot. Thanks. read more

The staff here is fantastic. They are usually short on help and you have to wait but they do their best and it shows. Thanks for all you guys do! read more

I came to the store to do a double sided print I asked the girl named Lily for help coz I don't know how to do it, she called someone else to help me I waited for someone to help me then finally the girl named Raquel came but to just tell me that they don't know how to do the double sided print and the store don't do that kind of print. She went over to Lily and then few seconds later she said yes we don't know how to do that! I felt so bad coz a friend of mine did a double sided at store. I called the 888 number and asked them if the store do a double sided print the customer service put me on a brief hold and then said "yes the store definitely do a double sided print" I felt so bad that was the worst experience ever it was rude of Lily and Raquel to not want to help me it was the worse customer service ever !!!!​ read more

Staples store for passport photos is absolutely the best, best, best you're going to find. I've had them done elsewhere and it's no comparison. Staples illuminated background and top quality cameras are a guarantee you'll be getting a top quality passport photo... But on top of that, the staff member who assisted me (at Bundy / Olympic Staples) was really good at it. He patiently showed me each shot right away to see if I was happy with it. The view screen on his huge, legitimate, DSLR camera was easy to see, and he didn't mind that I requested a few more shots to get it right. And all this for a super low price, with perfect photos in hand as I left... 10 minutes tops. I highly, highly recommend everyone go there for excellent passport photos, if you haven't already. read more

Came here for some printing for a big project. I had to come twice in one day. Abraham, behind the printing counter was so nice and patient with me. He was hustling. He helped me with a smile on his face, even though my project was cumbersome. He also would find time to help others in the line and was instructing his colleagues on what needed to be done. read more

Can you give a 0 star rating?!?!? Awful experience. I ordered a photo to be printed and when I went to pick it up it was completely wrong. Half of it was messed up. The employee simply said, huh I don't know what happened. Mind you I waited 20 minutes behind 2 people. The guy was clueless and not helpful to anyone. Everyone was complaining. So once I was up and saw my item was messed up he wasn't helpful and mid conversation he takes a personal phone call!!! I finally just said, screw this and walked out because I was so frustrated!!! Find another place to go. Service is so slow at the cashier, employees are useless and unhelpful and items come out incorrect. read more

This is for the happy returns by PayPal through ups. Line was disorganized and lady at the register was very rude when I asked her another question. She said " I told her to wait there's only one computer" and rolled her eyes at me when I only wanted to clarify the happy returns, but the young gentleman was very polite (thank you!) when the customer before me left she didn't help me out at all so I thought it was self service and helped myself. She came over to me and yelled "what are you doing!? I told you to wait! You messed everything up!" She proceed to reset the whole return process and when she was unable to scan the barcode she said she doesn't know what to do because "I" messed it up. Didn't give me a solution or troubleshoot. Very unprofessional and terrible customer service. I was not in the mood to argue with her. I left not knowing what happened to my return. read more

Had to print and laminate a couple documents. Everything went a smoothly as possible and staff was friendly and helpful. The only trick is to know that parking is in the back - enter off Vermont. I did have a little trouble finding the actual entrance after parking on 6th Street. read more

Great for office supplies and shipping. There shipping services are excellent. Glad to use again. Parking is good and easy to get to the store. B read more

My print order was submitted online. I then receive a notification at pick up time that the print order has been canceled. They did not refund me. I was told to call the general customer service number and they will be able to provide a refund . I called the number and they said I need to go back to the store. Very unprofessional. I have yet received a refund. read more

New location! Lovin' it~ Close to me (ktown! woot!), friendly staff, clean, w/ a big parking lot! Enter from New Hampshire Ave. into their parking structure and go to the second floor.. it'll take you right to their entrance.. OR you can enter from Walgreens parking lot on Vermont Ave. or 6th St. :] We went in to buy a new monitor for our computer.. they didn't have too many to choose from but the prices were good. :] Yay~ :] read more

Staples - Shipping Centers Near Me - Los Angeles, California

Kay so normally I have to mentally prepare myself for any tasks as far as printing at this Staples location. It's either really packed or the machines aren't working. Today, all scanning machines were down except for one and lucky me, there was a man scanning an entire textbook at the available one. I walked over to the help desk and chatted with Jackie who was so calm and friendly that I couldn't help but to not be frustrated anymore. She was super helpful, gave me all the info I needed, and was patient when I asked her like 20 questions. After waiting over 15min and realizing the man wasn't going to be done anytime soon, I asked Jackie what other options I had for printing. She was able to direct me to the computers and was transparent about the cost per minute and how to get access. She genuinely came off like she cared about my frustration and was really helpful and patient along the way. After that, I was out within 5min. Thanks for keeping me sane Jackie!! read more

I don't usually go to Staples for computer supplies but I was helping someone set up their printer and needed a USB cord. I almost choked when they wanted $19 for a cable can easily be purchased for $4 or $5. Next time? I'll just drive home to find a cable. read more

First I tried calling the store to find out if there was something in particular in stock. 15mins later, I still could not speak to someone on the floor. I get here and there is no security guard out front. When I found what I was looking for, a security guard trying to act casual walks by me. I paid for the product and when I left the store, he's now sitting out front. I noticed he kept looking at me when I was in my car. But a someone who had been sitting in their car in front of the store for awhile (from when I entered the store till after I left the store) and not getting out to purchase anything doesn't get scrutinized. read more

I gave the 1 star to the filipina woman in front that was very nice to me and approach me about their coupon. Thank you for being so nice to me. And to the guys in the printing area, they are not helpful. I went there to print something and I don't kmow how to do the printer, and they just keep on pointing me the steps to do it. I keep on asking them because I don't know and where are they talking about. They are rude I was standing there like so long for someone to come and help me. They are not friendly. I wish I didn't come there. I feel humiliated and stupid. Worst experience. read more

Came in to ship a package and was pleasantly helped. Was having a problem scanning the slip as it printed out small and was taped over w box tape. The glare was preventing it from scanning properly. Jackie in the printing department gladly assisted me with printing out a new slip and was quick to help me. She was very kind and happy to help. read more

Buy a product for 1 hour pickup online - two hours later get a email saying product is not available.. no call no nothing. how do I get my money back? left to chase Staples myself to sort this... total fail read more

This place is awful. Their machines malfunction and the staff are unhelpful. I needed to print a single page and their printing system couldn't recognize PDF attachments. Instead of just printing it manually via me emailing them, they insisted that I buy an expensive USB that can you can airdrop attachments to. I left. read more

I go here to print documents which runs me about 15 cents a page for black and white. Theres usually never a long wait and the workers are there to help you if you arent sure how to work the printer your first time around. read more

These lazy pieces of shit close early on their hours. What kind of business is this? The sign on the door clearly says you're open until six but yeah it is closed and nobody is inside at 5:30. read more

This store is poorly managed. They treat all customers like crooks. Better to go to Staples on Vermont & Santa Monica. read more

Patti is the best printer tec ever! Seriously the definition of service with a smile! Will definitely be returning!

Worse fucken service ! This place won't price match your items. They will dig the bottom of the barrel to find any little excuse to why they can't price match your item. I spent a whole hour here looking for what I needed and when I finally found it it was for nothing. Taveere the so called manager was very unprofessional about the reason to why he couldn't price match my item that was cheaper at Frys electronics. One of the employees had even said that the item was fine for price match. But no sirr Taveere will make sure you leave this place unsatisfied and in a really bad mood because he simply denies to give you what they claim to be 110% match guaranteed. Won't be coming back here ever again cashier couldn't do her job, had to run to manager, manager had to run to the back then came back to us. So it was a process of going through 3 different people to figure out what the excuse to not price matching the item would be. Person after us in line complaint for the same damn reason. You lost 2 customers today thanks to your poor management read more

These 5 stars are for Amy at the print center. Never in my life have I experienced such a courteous, patient and helpful representative at a major office supply store. Her politeness and diligence started the second she picked up the phone... to letting me know my project has been completed and pick-up. Very refreshing and what a great kick-off to a new year! read more

Had a really nice experience with somebody a few days ago at the printing station but today was a nightmare. No one could help me print a simple piece of paper. So sad. Terrible training! The manager lacked brains and in a customer is right world I was put in the wrong no matter how many people came to assist me. Nice to know which places will help you and will have the skills. Pathetic honestly! read more

Lady running the desk in the back where you get passport photos done, with the crazy eye makeup, is very unprofessional and rude. I walked in one minute after my scheduled identigo appt and she pointed to which room I should go in and said "if she will even take you. She is starting lunch soon." Lady acts like she runs the whole show and obviously exaggerated. The fingerprint lady, however, was very polite and professional. read more

Jackie from the print center!!!!! Super awesome!!!! I would have given up sending my return to amazon with out her help. I wish all customer service have the same quality of genuine willingness to help Thank you again Jackie for your patience and positive attitude the whole entire time read more

The stars are for the man in the print center named Jude; he was the only person working in the print center less than an hour before closing and it was very busy. There were multiple people asking him for help and he handled everyone and everything with patience and helpfulness. One star is knocked off because the printer connected to the computer I was using did not print my images even after I paid for them. I guess too many people were trying to print at once? Not sure. But Jude helped me out and was patient with printing my 8 pictures! read more

This location is ok in terms of inventory. They don't have a wide range of computer monitors like other locations. I was looking for a basic computer monitor and their assortment was small. Not much staff around to help you with questions either. Their location is hidden in the back. You have to drive in to this parking lot and take a left to see the entrance. I got confused on how to find it the first time. read more

The reviews make this staples seem worse than it is but it isn't worth 5 stars. The man at the printer center was very helpful and kind. He had me skip the line and printed my label for me for free :D The store could be a little cleaner and more organized but my trip wasn't bad. read more

Thank you so much to David who was able to help me with my print job fast and efficiently. He understood and tended to my requests and did a great job! Some of the other employees at the print center aren't so helpful, but David was able to help. read more

Decided to write one of the few reviews that I write on Yelp because I had to. Top notch friendly service every time I go. Supplies that I look for are always there and handy. Dennis (manager from Staples) told me that Staples may be shut down for good and I hope that won't be happening because where else will I be getting my supplies nearby in Los Angeles! read more

Only two out of five self service Xerox machines work. A consistently frustrating experience. I just bought a printer so I never have to come here again. read more

I can honestly understand a lot of these bad reviews because I almost wrote one myself, but what turned my initial 1 star rating into a 5 was the guy/manager in the printing & packaging department. The day I went, I really needed something urgent and I was all around overwhelmed for the big day ahead, but I noticed there were only two people working. With the guy/manager I could tell the girl working beside him was new and even though she didn't seem too sure of some things or how to work in highest to lowest priority, she never showed on her face of being overwhelmed and she kept a smile on her face dealing with difficult customers. I dealt with the manager only and I could tell that he thought I didn't want to be bothered, but he still tried helping. He told me that there was a line for printing and it would take 20min to print my stuff out. Though in my mind I was upset, all I could do was be patient. So I walked around for 20min, came back and waited an extra 20min for my stuff to be printed. The manager did communicate to me what was going on. The computer had shut off and again I was upset, but all I could do was be patient. He finally was able to print out my stuff, he managed to make small conversation with me and he even printed out more than what I came for and didn't charge me. Unfortunately the no charge is not why I'm giving 5 stars, it's mainly because I was impressed with the customer service and how the situation was handled by the gentleman. He definitely needs to get promoted to manager if he isn't already and if he is, he's ready to take on a higher role in the company. read more

I needed a quick turnaround on 50 postcard flyers and placed an order online at 6pm. I went to Staples at 8am the next day when they opened to ask how long they would take hoping I could get them while I was there. Despite the back-up orders for the holiday rush, Lillie was so sweet in quickly printing them for me. We had a great conversation while I waited, and I appreciate her bubbly personality, attention to detail, and going above and beyond. She is the reason I will bring more of my business. Thank you, Lillie, and the friendly staff at this location! read more