Zombie greeters, terrible service and bad quality self-service machines in the copy shop. Avoid unless you have hours to kill.

During a disorganized checkout, the IT guy said to the cashier "Go to this register and get her out of here". Is this the way to treat a customer? Time to get rid of the IT guy who has no social skills whatsoever, keep him behind his computer in the dark in the back. read more

I wis I could give less than 1 star. My experience at this store was awful. I went into store thinking they would be able to help me design a poster, I was mistaken and the woman helping me just told me I had to design it and send it in. So I walked all the way back to my job and had the graphic I wanted made, I called ahead to get more information on getting the graphic that I wanted made into a poster as I had never done it before. The employee who answered the phone told me he couldn't give me advice until I emailed it to them. So I did and he said he would call back as soon as it arrived. No call back, so eventually I called and a different employee answered it, I was put on hold for so long they hung up on me. So then I walked down to the store to get more information. When I got there they told me the format was wrong (so all the times I asked for help no one thought to tell me it had to be a pdf) luckily I was able to make a call and have it sent in the correct format. So they got it and I paid for my services. A few hours later I got a call saying the laminating machine was broken and my item would not be ready until the next day and to call with questions. I didn't have any. So the next day I call ahead to see progress and apparently I was SUPPOSED to call and let them know to complete my order (never stated on the voicemail) and now my items wouldn't be ready until Monday (my same day poster which I ordered on Thursday). So opted to cancel and use a different Staples. They made me walk back to the store to get my refund. Just horrible. Everything was horrible. read more

Horrible customer service! Staples are usually very helpful with nice customer service. Not here! No smiles or hellos. The cashier actually putted to my receipt in the register to pull out and take!! She couldn't take the time to pull it off and hand it to me! read more

I always find the staff in this store to be extremely helpful. I bought a SD Memory card there for my smartphone on November 15, 2015. About 10 days ago, my phone began telling me the card was corrupted. Although it was past the time frame for me to return it, Emmanuel, the assistant manager, was very courteous and polite and brought me to Darryl, who quickly reformatted the card and saved the day! They did not charge me anything for this! I am very grateful for their gracious customer service! read more

Worst copy center. Employees were fine, but machines are useless.

To get a refund for a mistake that their copy machine made was like pulling teeth. I'm specifically referring to the copy center here; the rest of the store is a bit better. Typical youth mentality staff who act as if they are doing you a big favor by doing their jobs while all the time making sarcastic comments and giving you attitude. Avoid this location. read more

If I could choose ZERO stars, I would. I have only written a few Yelp reviews ever but this COPY AND PRINT CENTER is SO BAD it needs to be known. The staff here is rude, unqualified, incompetent and generally totally useless. They don't practice any kind of customer service and the last three things I've had done there I've come back to have them either unable to find it, unfinished or done improperly. And the worst thing is, they DON'T GIVE A SH*T. They don't offer options, they don't apologize, they don't refund. THEY ARE TERRIBLE. Everything about this place is a waste of time. Every time I go there (because of the convenient location and hours ONLY) even just to self serve copy, there are several customers experiencing my exact sentiments. DO NOT SUPPORT this business. It just goes to show how big box stores and corporations don't care AT ALL about the customer. HORRIBLE. read more

Hands down the worst customer service at any copy center in the city. They are super unhelpful and short with you over the phone. I had to call back 5-6 times just to get one printing job done because they were so short with me over the phone so I resorted to youtube for help. For basic needs like resizing a page so its the right size to print. They wee like "oh no we cant advise yo on that we don't know. But you have to call us back when you figure it out, we have other customers" So 5 phone attempts with them and 4 youtube tutorials later and still no prints and no help. read more

My rating is based upon the disparity of attitude within each department of the store. The sales staff in retail are usually very pleasant and helpful. The cashiers are also pleasant. However, the people working in the copy and fax area are miserable. They're begrudging attitude makes one feel they are intruding on their lives. Very often the line is 5 deep or more during peak hours. During these times the staff seems angry and stressed out. I was unfamiliar as to how to purchase a cash card and the girl was very impatient. She didn't want to waste time showing me and tried to convince me to use my credit card to make copies. I did not want to use my credit card. After she helped with the cash card she walked away with an attitude. That is not the way to conduct business. I would not recommend using the copy and fax department. It is not worth the wait or the stress of trying to get help making a simple copy or faxing. Regards, read more

this place is a damn mess. not only are the employees extremely unfriendly, they have no clue what they're doing. the manager was flying around the store, literally knocking over a child and bossing around random people. products were everywhere, it was literally a free for all. next time I need office supplies it's Office Depot for me read more

Literally the worst staples in terms of customer service. I went to the shipping section to send out a package with a prepaid label and the lady at the customer service stand sent me to the second level saying FedEx Ground was on the second level. I went up to the second level only to be returned to the first level because that's where all shipping was. I get back at the counter and the girl with braces was still there eating trail mix talking to a colleague. I grabbed an envelope a UPS envelope to place my small item in and she said I can't let you use that while still munching on the trail mix. She then grabbed on of the staples branded envelopes in an attempt to make me purchase one instead of using the free ones UPS provides. She took it out of my hand and stared that I had to use the one I had to buy. I refused and told her I would go somewhere else. Avoid this location as they are extremely unprofessional with their interest in eating in front of customers and talking with their mouth full. read more

If you feel like losing all holiday spirit and/or faith in humanity have something printed at the union sq staples! I've never ever felt the need to write a bad review of something until now, so congrats team, you guys truly stink at doing your job. They have shown me how incredibly inefficiently a relatively easy task can be managed. In my experience yesterday at 4:10 I went in to pick up a photo that was supposed to be ready by 1pm, I thought I had given them plenty of extra time understanding how the holidays can make things crazy busy. There was only one person ahead of me in line, who was waiting to be helped with the computer that seemed to be having a technical hiccup. I told both the girl working there and the guy in front of me that I was just there to pick up a print already paid for, they guy was ok with me being helped first. There were at least 5 other employees hanging around chatting in the back room, clearly visible, supposedly able to also help me. The girl working there decided to go ahead and ignore me and 'help' the guy first, ok, nbd, he was there before me and first come first serve. I waited patiently for 15 minutes until she finally fetched another employee to help this dude with the computer because she couldn't figure it out. She finally starts to help me and was rude right off the bat, it was if I was severely inconveniencing her by asking her to get the photo. She wanders aimlessly in the back while 'looking' for my photo, loudly complaining to other employees that she can't find it, moving as slowly as humanly possible. No one helps her, they make jokes instead. Someone else finally asks of I have been helped. I say, 'yes, but a bit slowly, and I have to be at work in the next 5 minutes, do you think you can help her find my photo?' She walks away without another word and does not help the first attendant find the photo. Turns out- they hadn't finished it yet! At all! First girl walks up and informs me it won't be finished for another 45minutes. I tell her it was supposed to be ready at 1pm. She says it's not ready, it'll be 45. No apology, just hardcore attitude. I needed this print for a photo transfer project for a gift, so I asked my rad boyfriend to swing by and pick it up, he did, because he's awesome, and ALSO had a horrendous experience. When he went in they couldn't find proof of payment (they are supposed to staple their copy of paid receipt to bag) and insisted that he needed to pay again. They finally discovered it was their fault and let him have the package, but this was after 20 minutes waiting in line (behind 2 people) and 15 minutes or more dealing with a saucy attendant who spent her time treating him like he was some sort of idiot before realizing it had been their mistake all along! Now, my guy is the sweetest. Everyone loves him and in five years I've never seen him act in a rude manner towards anyone. On top of that we both work in the service industry and have for years, so we are both pretty forgiving when someone is clearly having a rough day, or is super busy, or has other bitchy customers to deal with. This was NOT that. This was a group of humans that seemed to take pride in mocking customers and doing anything but their job. I have very rarely seen this level of incompetence in any area of service industry and can't recall a worse example of teamwork. They were all just awful. I'd happily go out of my way and pay more money to any other branch or company than ever waste time there again. If anyone from corporate reads this you guys have some serious work to do and need a new manager ASAP, I get that you have constant business from NYU kids but this level of customer service is just unacceptable for anyone that has standards. read more

This print center is the only print center I go to because they have the friendliest cashiers working there. There are times they have their off days when they may seem upset but for the most part every time I go to this staples copy and print shop my work is done properly and the people there are really helpful. Plus they are the only staples that is open 24 hrs !!! read more

Went in to fax some documents even though the price was way too high. The quality was so bad I had to redo it twice. The computer stations are also overpriced when you can go to the library and get the same level of service for free. Not worth the trip. To top it off customer service was non-existent. New Yorkers have a bad reputation for a reason. read more

This review is for their copy center. I went to Staple's to have some artwork scanned because I wanted to upload it to a publishing site to be printed. I told the 'expert' this and also said that I needed the scans to be true to color. I asked if their scanners were powerful enough to do that. She assured me that they were. I paid in advance. She then told me that it would take at least an hour because they had so many other projects to work on before me. I left her my number to call me when she was done and went to have a bite to eat. By the time I finished eating she hadn't finished so I went to see how things were coming along. When I got there she told me that she needed to show me the images before she put them on the flash drive. She brought the images up and they were horrible. The resolution on their scanners was only 300dpi. I needed at least 600dpi. I was annoyed because she wasted my time and I asked for my artwork and a refund, which she promptly gave me. I left the store and wound up purchasing my own scanner. A month passed before I actually uploaded the software and learned to use the scanner. When I took my illustrations out of my portfolio one was missing. I called the store and was told that it was probably thrown out and that they figure if someone leaves something for that long that it must not be important to them. "Sorry, there's nothing we can do for you". That's it. It wasn't enough that their technical support staff knew nothing of the technicalities of the job they were doing but on top of that, to have a callous attitude about someones work is appalling! I would never recommend this branch of Staple's to anyone. read more

This past weekend the print shop here committed the most epic screw up i have ever seen. We had a big project that we needed done quickly and even the mom and pop shops that we have been to in the past recommend staples for that kind of work, since they're the only ones that have the resources. despite the volume and short turnaround time it wasn't a super complicated job. they messed up at every. turn. didn't get one single thing right about the job. i was in shock at how incompetent they were from top to bottom. less apology and more attitude every time i spoke to them. on top of everything they messed up, they actually lied to my coworker and blamed me for their own mistakes as well as telling me over the phone that i had made a mistake when i gave them the job, which was not true. luckily i had documentation and witnesses that saw what actually happened. the job we gave them was extremely time sensitive (again, that's part of why we went there in the first place) and i ended up having to schedule my whole weekend around fixing their screwup. this particular time is the most spectacular incompetence i've ever seen from them (or anyone on the planet at any time in human history...), but every time i've worked with them something has gone wrong in one way or another. Uh, do not recommend. read more

I don't have a printer at my house so I go here to access a single website and then print one or two pages from the site. Why does it cost me more than 3 dollars ($3.70) to do this? I have cheapo internet at my house but when I go to Staples to use the computer at a cost of .30 cents a minute I expect "Turbo" internet speeds. Their computers are practically "dial-up" slow. Perhaps the corporate giant thinks we were born yesterday. Further to this complaint the printer is greedily set to default to the color printer... I imagine that the bulk of the clients are intending to print in black and white primarily... and since we can see the ticker clicking away at our money one just wants to hurry up and print- and then end up paying double per print. How convenient corporate giant. On top of it signs staunchly direct you to not log off until the printer completes the process. This may or may not be the case but since I am already suspect.... When I mentioned it to several of the employees they just looked at me and said nothing in response as if they had heard this complaint before but were unable to say anything. You're nickel and diming us to death! And then you are going to donate how much of our money to charity? and look like the good guy. read more