Love coming here from Santa Maria. Great deals all the time, a friendly staff, great selection, basically anything for the home office I need. The manager Joe is an amazing person who knows his job. He is the best store manager this store has ever had. read more

Perfect place to come when you're in a bind! I was in a panic on Monday to get some prints done. I went here hoping they would enlarge a couple prints for me and they did just that. I'm pretty sure the guy that was helping me was Mark, he was the only one at the Copy and Print Center on Monday 9/25/17. He was such a great help, super friendly and polite. I asked him if he could do a few prints within a couple of minutes and he was happy to help! I was so relieved after seeing the prints and how quickly my transaction occurred. Not only was the great customer service but they have a work space available for you. There is two copy/print machines that you can just swipe your card in if you're in a hurry. There was also a wonderful work station that allowed me to finish up my print project. It offered hole punch, paper slicer, glue, and few other office supplies. Talk about a one stop shop. I was so impressed with how clean and organized the store was. I will definitely be coming back to Staples on Broad for any work, home, or art supply needs. Wonderful job team. Keep up the wonderful work. And thank you again for making my experience one to remember and be thankful for. read more

This is regarding the SLO Staples on Broad St. I've been coming here to purchase by toner for the past two years for my business needs. I try to support local business when I can rather than turn to Amazon. This store says that they will price match toner prices from Amazon, which is a good thing because they inflate their prices. Each time I've come into the store, I am usually "challenged" by the manager or employee to prove that my match is from Amazon and not a 3rd party. We go thru the same routine each time I visit. I have to trot out my cell phone and prove to them what they already know. Today, the girl at the register handled my phone and was unable to locate what we already knew and told me no price match for me. I went out side and found the information that she could not and she reluctantly and dourly provided me the match and without so much an apology. Sorry, Staples. I'm tired of playing games and coming into your store and made to feel like I'm doing something wrong. You've finally turned me into a loyal Amazon shopper for my toner needs. No hassles there. Corporate may want to rethink how they do business. This store just lost out on about $1200 year losing in toner sales. Small by some standards, but think about the bigger picture? read more

If you don't use apps, are off the grid b/c you want your family to thrive, well, you have come to the wrong place. Remember bringing in ink cartridges and getting a measly credit, racking up "reward money" when you are there every week as a business owner, and the clerks all know you, but not having access to the "rewards?" Bringing in 69 pounds of shred which makes me eligible for a mere $5 credit (I am in retail, look, if you aren't crediting a customer 20%, forgetaboutit, don't insult them), but even then, if you are OFF THE GRID, keeping your family safe, healthy, thriving in sports and school and life, Staples is not the store for you. They used to issue "rewards, lol" via email, nope, not anymore, so you must get the "app." I MISS the small office supply store downtown SLO (and BTW Paso) that these big obnoxious box stores, in particular Staples, have put under ~ but one day, these big fancy corporations will realize that SOME people don't like brain cancer and actually live without tech/phone/computer/apps and deserve old fashioned customer service. By way of discrimination, Staples, it is only a matter of time before you face your first Class Action Suit on this. There is one nice man at the front desk that I see every week, but even the manager, ackknowledging that I spend loads of money and time in this store as a business owner, couldn't even do a $5 override for my ridiculously over priced purchase, or access my earned "reward" points. Yuck. Guess I will be haunting Target and Walmart for fairer prices and more real customer service. There's nowhere else to go. Thank you corporate monopolies! Sad. read more

Let's be real, everyone goes to Staples for the print center :) That's my main reason anyway!! Their print center service is always great!!! The main store also usually has anything you're looking for at great prices too! It's right off of broad, so it's easy to access, and has tons of parking too! Back to my fave print center! I've tried so many different ones.. and I always come back to this one. Prints are cheap, service is great and they even have a little do-it-yourself table where you can cut, tape, staple and whatever else to your project. They do enlarged prints, and even have the ability to print merchandise like keychains and shirts on special order. It'step above FedEx Kinko's and they won't take all your money, so it's even better! Happy printing! read more

If you are in need of copy, print or mailing service in SLO, this is the place to go. For some reason, I didn't think of Staples but after horrible customer service at FedEx I heard that Staples will do mailing services. They have helpful, friendly associates that don't make you feel inadequate for asking questions. They are patient & understanding with seniors like myself who don't get the new ways of doing things. Plus they only charged 57cents for one copy which was all I needed. So appreciative of the entire staff! Make this your go to mailing service! read more

Horrible customer service!!!! Waited in a long line and then my product didn't have a UPC bar code the checker ringing me up said "they were too busy to go get another one and he did his due diligence by trying to look it up." I went to go get it and came back and once again had to wait in line. read more

Use to love this store. But lately it has been hit and and miss, with more misses, and today... Bottom line if you need assistance getting/finding something you might as well shop online. Just because you are now the ONLY choice in town is no excuse for disasterious customer service. Started off well asking if I could us some help, told them what I was looking for, an employee asked if I was basically looking for the highest end most expensive model while walking with me over to where the items would be. When I told them I was looking for a more basic model the salesperson literally stopped in their tracks and said it is right over there on isle X, and turned around to rejoin the other associates. I was the only person in the store, and all the staff was in the front if the store chatting with each other. I had several other items I was planning on buying, and one that would need help with because of size. I literally could not get any more assistance, and was still the only person in the store. In the end I only got a small fraction of what I came to buy. Guess I'll be looking at Office Depot for online delivery, or Amazon, as Staples just had their chance for today's shopping list and lost it. Hate to go online, and not buy local, but if the local store staff seems to be more interested in socializing with each other than helping a customer with a long list items in an empty store then I don't seem to have much of a choice, and the online purchase will be delivered to my door step. I can just as easily support my local UPS drivers. read more

You don't believe I'm going to do it, do you? Yeah well I am. I'm giving Staples on Broad Street in SLO five stars. Know why? Let me tell you a little story: my small business depends on a couple printers and I had one go bad on me and the manufacturer couldn't help me so I went to Staples and this guy behind the counter named Josh went above and beyond to fix my situation. For real. The checkout guy with tattoos. At Staples. Saved my ass. This is not what I expected when I came in a panic on a Wednesday evening. Staples, you have a newly loyal customer. read more

Note: This review is for the copy and print center only. My inkjet printer ran out of ink on Sunday and I needed to get a one page PDF printed out asap 4:30 on a Sunday. Came here and was out in less than 10 minutes. Even got my PDF printed on thicker almost card stock which I had never even considered. Looks WAY more professional printed on this stock than my junky old ink jet printer. The lady helping me offered suggestions and my total was a little over $1. Can't beat that. read more

So, I'm at Staples in SLO today. As I was in line to pay, I overhear a manager yelling at one of her cashiers. She was very rude, condescending, and loud. It was over before I could say anything. I couldn't help feel sorry for the cashier as he was scolded in front of other employees and customers. I asked another cashier if that was normal for that manager to act that way. She seemed too afraid to say anything. On my way out, I went up to the cashier and said, "Don't let people like that bother you. She isn't a nice person." He asked, "Are you talking about my boss?" I replied, "Yes, she's an idiot." He was thankful I went up to him and we shook hands as I left. Come to find out, this man is disabled as it was difficult for him to speak. What lowlife berates a disabled employee like this? I can not believe how rude and disrespectful this manager was to her employee. Also, the rest of the employees seem to be too scared to say anything! This is a hostile work environment and should never be tolerated! Harassment is never okay. I hope someone sees this and fires this horrible manager. If I ever go in here again is to get this manager's name and give her a piece of my mind! No one deserves the treatment she displays. read more

Had an extreme wow moment When greeted with excellent more like superb customer service from Troy who guided me to every single item I need it in the store and had me out in less than four minutes can I say wow great job Troy read more

They are the only place in the area with Nexus 7 in a 16GB storage. I bought it from them. One annoyance I had with them was that an employee misinformed me about their restocking fees policy. read more

My new first choice! I brought in 5 picture poster boards to be laminated for our daughter's graduation party. Had gone to UPS, waited an hour and paid $28.00 for both sides of one poster board. Decided to try Staples, took just under 10 minutes to laminate 4 picture poster boards, both sides $12.00 each!!!! The gentleman doing the work was polite and professional and their laminating machine did a much better job than the machine at UPS. He also did not have to stop every time someone walked into the store, there was plenty of staff. From now on Staples will be my first choice. read more

Never ever get your phone fixed here. They have had to re fix my screen 3 times because they messed up. First time they fixed my cracked screen and after a week it went black. They fixed it again while it was under warranty, screen glitched when the brightness went up. 3rd time it's been fixed and the phone was returned to me with a broken home button and the screen pops up and down as I touch it. I'm not one to leave bad reviews but the whole process has been an absolute nightmare, never ever ever get your phone screen worked on here. read more

Long lines....slow service...high prices. Going to take the drive to Santa Maria for Office Depot. Better pricing.

Wow! I'm not one to do Yelp reviews often, but this visit I really felt the need to. 1st a foremost I was very indecisive and had alot of questions immediately as I walked in (I'm a bit difficult) but Troy was right there greeted me with a smile and directed me exactly to what office supplies i needed. After i had gathered all I needed, i approached the check stand where i was greeted yet again by Troy the sale associate (whom i feel should be a manager with all his knowledge and expertise) transaction went well and he helped me find my coupon with no hassle. I would highly recommend this location and definitly ask for troy for any and all needs. Thanks again Staples I'll be back soon! read more

Jeff, Assistant Manager at the Broad St Staples Copy Center, goes above and beyond. Placing my print order through the website wasn't working so I just went in to the store. I was lucky enough to get Jeff and he was knowledgeable and helpful, even when I had to call back to add text, and then call back again to double the quantity. Although I generally prefer to use locally-owned businesses, the pricing and customer service offered by Staples Copy Center just can't be beat. Thank you, again, Jeff, for your professionalism and patience! (I would have given 5 Stars if the online ordering was more organized and pricing options laid out more clearly.) read more

Brian at Staples was amazing. Helped me find a printer power cord and was super nice!

I've tried to give this location a chance because they are close by, but every time they lack in costumer service. I've always had to wait a long time for help at the register, the copy center, and even walking the aisle there is never many people working to help you. read more

I never post any reviews but after this experience I was pretty baffled. I went in to get an item and they were out of stock so as I looked for a similar item I hear someone ask if I'm finding anything ok. I loved that someone was so helpful and as I was explaining the item I wanted was out of stock I look over at the associate and they were walking away! What was that! Never have I ever had an employee just walk away from me as I was asking for help. Super disappointed. read more

This store is usually empty and does have organization going for it. The prices are high but what isn't now a day? The employees and managers function with low volume compared to not handling stressful situations. I have noticed the female employees are usually happier and more willing to look you in the eye and make pleasant conversation while cashing out. The male employees seem to rather not look at you and don't have the time to make small talk. I usually only come here when shopping for office supplies for my boss :) read more

Date of visit 3/4/16 Looking for common popular writing pens. No selection, shelves bare and a mess, no one with any knowledge of stock. Music blaring, inappropriate. Second time I'be encountered these conditions, they are the only game in town, can't we get a better situation? read more

It's a pretty decent Staples. Although, the selection is limited in regards to what I'm looking for, it's still enough to keep me entertained for a while. It is definitely a great escape store that men can run away to while the girls go out shopping next door at Bed, Bath, and Beyond. read more

Came in last minute close to close with a petty big print job and not only did they stay past close to help me they did a great job! Excellent customer service! read more

If you need things printed in a hurry, ask for NIC he is awesome!! He is really good at design and working the print machines. When in doubt ask for NIC!! read more

This is a limited review. I'm a fairly regular customer and am generally satisfied with the merchandise and print/copy service. However, twice in recent weeks, once on a weekday and once on a Sunday, I went into the restroom. It was a pig-pen both times (and may well have been forever, but I never checked). For a business that advertises that it sells all kinds of cleaning supplies that businesses need, I expect them to use them themselves. They were not busy either time. Perhaps they have an employee restroom that they keep pristine, but the one for the public needs serious work. Disgusting is the only way I can think to describe the mens room. read more

Worst printing experrice I have ever had. No one greeted us upon entering the store and there were multiple employees standing around chating. We waited for 20 min. before the person behind the counter helped us, she was inexperienced and did not know what we needed done or if she could make the simple print. We told her we would be happy to leave the job with her and returned 2 hours later to find that no one had picked up our job and she had no idea what was going on. There was another women with a blue shirt and long brown hair working on a back computer who said, "No one is getting any job done anytime soon." She warude and unprofessional, if I were the store manager I would consider if I wanted someone like her working in my store. I will never come back, nor will I ever recommend someone use this location. read more

Ordered same day postcards from Staples - but what I got weren't postcards at all. They were printed on flimsy photograph paper . Very, very disappointed to pay for card stock and get photo paper. Can't mail them, can't use them. And I needed them for an event that night. Beware. read more

Went in to get headshots done. Got same day easy service! The team at the copy can center was awesome! Got help from Stephen who was super helpful and called me right away when the prints were ready. And it was reasonably price. Love Staples! So helpful and happy even though it was busy. Stephen helped me a bunch. Thank you! read more

fIREWORST copy worker ever!!!!!!! named Brian D At staples on broad!!! Never go to this staples he is had no idea so makes up to make u pay, was so mean and 50 be a dad dude! and tried to sell me things I didn't need because he had no idea - and in front of 4 customers he yelled at me. Don't ever work with Brian and never go to staples on broad read more

Horrible customer service. The first time they printed my order wrong despite my very specific instructions. So I reordered it for the next day. I get there and I was ignored for 15 minutes, no smile or I will be right with you. Then when I finally get helped they say my order had been cancelled. I never called to cancel it and only had the confirmation email. The man then says that I must have called to cancel it and doesn't believe that I didn't. 20 minutes later I am still waiting for my order that was supposed to be ready 40 minutes before. When I finally get the order, he tells me that I ordered it wrong and there is a more simple way to order, making me feel like an idiot refusing to accept their mistakes. I ordered online because of their screw up. I would not recommend going here for your printing needs. Very inconsiderate and rude. read more

I don't get all the bad reviews on here, but that's alright. I've been in here a few times since the one in Santa Maria closed down. The customer service has always been friendly and the store is clean. They have a good selection of quality products (am really happy with the daytimer I found) and I've fortunately been able to find what I've been looking for, and then some. Went in yesterday and they had coloring books and other fun stuff. read more

Once more, I want to thank Staples. And I also want to thank Sean, the employee who helped me more than I can say. Earlier today, I went to the store, wanting to buy an iPad, but not knowing much about that kind of device. Clearly and patiently, Sean explained my options, answered my questions, and placed my order. Just before I left, I thanked him, called him "Stuart," and discovered that I'd been mistaken. So, now, I'm correcting myself: "Thank you, Sean." read more

I drove from Arroyo grande to San Luis Obispo to buy a wireless router after a very disappointing experience at the office max store in Arroyo. I was greeted at the door, helps to find the aisle where the merchandise I was looking for is located. Once I brought the router to the checkstand the checker asked if I had any questions about it. She brought over another associate who is an expert. He answered my questions very efficiently and a shirt me I was making the proper purchase. OfficeMax take note: this is how you lose out on sales and send customers to the competition read more

Do not order online and try to pick up at this store. They lost my order not once, but twice. They were extremely unhelpful and unfriendly. Bad custom service, organization, and management. read more

I have used this Staples for years, buying products and printing. But, I will consider going somewhere else after the treatment I received last evening. I was in the market for a low-end shredder. I was happy to see that their 8-page shredder that was normally $60 was on sale for $40. But, the floor model to test was not the same as the one they were selling in the box. The company had remodeled the shredder but Staples hadn't replaced the floor model yet. So, I approached the manager and asked if I could purchase the floor model so they could replace it with the current model. I didn't even get far enough into the conversation before it became apparent that she wasn't going to even consider the notion!! How bad is that, they don't even have the current model as a floor model, and they wouldn't even consider selling a customer the old floor model. The three guys that helped me on the floor were great, that is why I gave the store 2 stars. I ended up buying the perfect shredder from Target for $30, new in the box from a brand name with a 3 year warranty. Sorry, Staples, you may have lost all my future business after your manager was rude and unreasonable. read more

The copy center at this Staples is terrible. I've had 3 bad experiences now and won't be going back. My worst experiences have been with the supervisor who was extremely unhelpful and seemed put out by her customers at each of my visits. Today she wasn't able to help me with my simple job. Went to OfficeMax and they got it done no problem. read more

I am pretty chill when it comes reviews, in fact most of my reviews at 5 star because I only like to comment on customer service that is above and beyond. However, today, I went to this Staples (where I have been a customer for 16 years) and was made to feel like I was an inconvenience to them. I came in with a bunch of heavy toners to recycle and asked if there was somewhere I could set them down while I shopped. The man at the counter said I would have to wait in line and pointed to the empty line. He called a nice woman to help me and she was gracious. I selected my purchases and during checkout, he didn't understand something, so he asked a supervisor, which was fine. My issue is that during these two interactions with this guy, he didn't smile once! Maybe he just doesn't smile in general, fine. Then give him a job that is NOT customer facing. I know that a job at Staples can be thankless, at times, but enjoy what you do or leave. read more

I called the Staples Copy Center in advance to ask if they could print a single page document on cardstock paper for me. The female employee said they could. I drive over to Staples and she makes me wait three minutes while she continues to work on her projects; she doesnt even greet me or say just a moment. She then gets paiged for waitin phone calls she wasnt answering. Finally she helps me. I give her my usb and explain I need one single page document on natural cardstock. She says they dont have natural cardstock so I point out the cream colored cardstock behind her. She then "creates an order" for me to come back later to pick up a single page document that would take 2 minutes to pull up and print. She tells me there are large projects in front of mine. I have never had this issue with Office Max. This woman was also rude to another man who's credit card wouldnt work in the copy machine. Needless to say I went to UPS and they took care of my request promptly within 5 min. I do not recommend going to Staples for your copy needs. Especially when this female employee is working. She has her head shaved on one side, short black hair on the other. She clearly was overwhelmed and unable to provide appropriate customer service as a result. read more