I am not sure where to start? Probably when you walk in they great you with distain. There is no…read moregreeting or concern for you as a customer. Then they act like we are there for them. No communication during the entire process. There is no way I will go back or let any of my coworkers fleet cars go there ever again. Slowest service and bad employees period. Can I rate them as a negative star.

After requesting some suspension work pricing, never heard back from the shop. No follow up phone…read morecall or an email.

Seriously cannot say more about Cody at West family auto. He totally helped me out when I was in a…read moresuper tough predicament, got me on my way and got my car rolling again and did a great job. Thank you again Cody, I appreciate all you did to help out, awesome place to do business! You rock, would totally recommend to anyone!!!

I had a good experience working with the guys down there, they were very friendly and…read moreaccommodating, but I was mislead about the inspection of the car. I was informed the car had been inspected thoroughly and that there were no major issues with the car. While getting my transmission fluid flushed I was informed my head gaskets were leaking both coolant and engine oil. It has yet to have a major effect on my car, but it will cost me a lot of time and money to get it fixed. Even though I was informed they had done an inspection themselves I should have taken it for a pre purchase inspection myself. Lesson learned from a first time car buyer.

I recommended this shop to my daughter for her AC replacement. They did a great job with a 2-year…read morewarranty. Still recommend if you want a trustworthy for my auto.

Great customer service and thorough work! My only complaint is that my parts cost about $27 and…read morelabor was $333. Yikes. They replaced a battery terminal and two tail lights. Still a great experience and I like how they list suggestions for future repairs and appointments with the prices on their receipt

I recently had an electrical problem that no body was able to figure out I took the car to a ford…read moredealer that was trying to rip us off. I then took it to Kent M auto body and mechanical. They fixed the problem and quite frankly didn't charge enough and they were extremely quick they do excellent body work Frank was showing me before and after pictures. They are my new go to car shop

Convincing Liars who turned a 4300 Transmisison Repair into a 10K nightmare…read more My transmission has intermittently not gone into 4th gear for years. Stopping and using the transmission control reset sequence worked to correct this until last summer so we took the Rialta to the mechanic at the top of the road who stated that we needed a new transmission. I looked for transmission rebuild shops and Dave's Transmission Warehouse quoted $3500 including a 3-year or 36,000 mile warranty. I took the vehicle in to have the transmission rebuilt in April. I told him I needed it no later than the end of June for a planned trip. After working on the transmission for several weeks, Dave stated that there was nothing wrong with the transmission, but something external. He said I was not allowed to drive the vehicle in 4th gear (above 40 mph), and that he would not honor the warranty until the external issues were corrected. On 5/3/18, I took the Rialta to Yire Automotive all under 40 mph, you can see the charge for 613.48. They corrected a wire that had been smashed when inserted into the transmission and that cleared all of the diagnosis except one which they stated was an internal transmission error. I took the Rialta back to Dave (all under 40 mph) who worked on it more, and stated that the internal transmission error was not internal. He said it was likely a wire harness issue or some other electrical problem. On 5/30, I took the Rialta to West Seattle Autoworks all under 40 mph. They inspected the vehicle and could find no external issues. They recommended taking it to KC Martin Transmission as they stated that the issue was in the transmission and they could not lift the RV. Since I could not drive it over 40 mph, I called AAA to have it towed to KC Martin Transmission. 6/29/18 KC Martin Transmission stated it was an internal issue as well and recommended taking it to the dealer for confirmation- 318.78. Campbell VW of Edmonds ran tests confirming beyond a shadow of doubt that it was an internal issue. I called Dave's Transmission Warehouse on 7/17 stating that multiple mechanics had stated it was internal. Aaron, the employee, said they would rebuild it again, but if it still had errors, they would want me to pay again. I found this unacceptable, as I have now spent over $1000 proving it was their issue (internal) since Yire fixed the electrical codes. Additionally, I had to rent an RV and a rental house since my RV was not fixed in time for summer plans. I no longer trust their work or their word. On 7/19/18, I was charged 738.29 for the additional diagnostic work, and called AAA to have the Rialta towed to Seatac Transmission who had to rebuild the transmission all over again confirming it was never done properly in the first place. My credit card company contacted them for a refund and they refused. They seem nice enough at first, but their work is shoddy and their warranty useless.

Since I didn't actually pay for work on my car, I won't give DTW Transmission five stars. With that…read moresaid, the reason I didn't pay for a new/rebuilt/used transmission was because Dave--the owner of DTW Transmission--counseled me against it. Yes, you read that right... Even though my car needed a new transmission, Dave turned away the business because he didn't believe the car would run much longer, and only be a source of heartache and continued spending. His advice: rid myself of the car and look for a different vehicle, which is exactly what I'm going to do. In sum, Dave is a knowledgeable, honest, clear, and thoughtful mechanic and person. Heck, after initially dropping my car off at DTW, Dave gave me a ride home. The guy is professional AND nice. If my next car has transmission issues, I'll definitely take it to Dave and DTW Transmission, and you should too!

It was so wonderful to deal with such professional and honest individuals…read more Prices are great, and work is completed in a very satisfactory manner. Please, keep in mind this is the SODO location. Much appreciated...

Jeff was extremely helpful. As advertised, he provided a free estimate and offered recommendations,…read moreeven as those recommendations were not to his financial advantage! He also was kind enough to let me leave the car for almost a week while we decided what to do. He and his business operate with integrity. Thanks, Jeff!

Go here for your next car, you won't regret it…read more My experience at Prestige Auto Market was not what I expected when I first got to the dealership (In a very good way). We (my wife and I) were greeted by a salesperson named Denis. He was friendly, laid back and asked me which vehicle I was there to see and I told him the Blue Range Rover Sport Supercharged over there. We have been thinking about one but never actually seen one in person or test drive one. He got the key quickly and handed it over so we could check out the rig. We are coming from a 400whp STI and I needed to let go of my toy for a better more comfortable family car, we still have the Jeeps though. They had a sweet fully built newer STI there while I was there too. Anyhoo, the Rover was very clean inside and out, it wasnt just a detail job, the quality was actually very well kept for its age and mechanically you could tell that it was in great working order. I fired it up and it sounded just like it should, looked over the vehicle as I was letting it warm up, under the hood checked all the belts, fluids, checked for leaks or weird noises and played with the air suspension. Denis was able to answer all the questions I had about it and then I handed over license and insurance card and went for a drive. We weren't sure what to expect as this was our first time in one but I've been a car guy my whole life and a mechanic so I listened for all the little noises, bumps, vibrations to signal if there was anything wrong. We got back very satisfied with the Rover and knew this was the type of vehicle we wanted to get. Denis came back out to meet us once we got back and see what we thought. We told him we liked it but were just starting to look at them. We looked at a lot and honestly weren't really planning on going back because we had some others in mind, but the service we got from Denis and the way the condition of all the other cars on their lot you can tell they care about the condition both mechanical and cosmetic on their cars and we went back later on and looked again while talking with Denis. 3rd time when we showed up Denis was with a customer and I spoke with Vadim. I had a question about a strange looking plug that I had never seen before and he not only knew what it was but it impressed me he knew and it ended up being a weird charging port for an old Nokia lol. He was able to answer any other questions I had too and had same atmosphere as Denis, no pressure and very friendly. The manager Tony is a solid guy, also very friendly and laid back, he worked with me on the deal and at first we were looking to trade my other vehicle but he was upfront and honest and said they just couldn't swing the deal and was really kind and honest about it. Didn't talk bad about my trade or anything or scoff at me like has been done to me at other dealerships. That told me we were in the right place, absolutely solid character and good people. We ended up selling our car private party and came in, worked out a deal and they went above and beyond making sure that all of my concerns were addressed and taken care of before we moved forward. It didn't feel like a dealership but more like a chill hangout spot with good friends. I've been to a lot of dealers all over and I have never been in an environment like that with a dealership, or anywhere that I've ever purchased anything honestly. It wasnt fake friendly, they were genuine, and sincere in how they treated me. When we were filling out paperwork I had my 1 year old son with me and they didn't get upset by him being silly and running around, the guys were helpful in keeping an eye on him while I was filling out paperwork. There is a very sweet lady who works there as well named Lana who helped keep an eye on him too and she gave us a bag of cookies they have there I think it was double fudge Grannies cookies I wanna say, and I was able to give him a little snack and helped keep him occupied. We talked a little about our kids and it was just the icing on the cake that made it a purely enjoyable experience. Never in a million years would I have imagined those words would ever come out of my mouth. I've always left dealerships pissed off and a sour taste in my mouth because they dont care about you, once they have the salt they just disregard you and you get put on the back burner. Not at Prestige, I also appreciated that we went through the paperwork fast. It didn't take hours like most places. We had all paperwork done within 20 minutes and I was down at my rig installing carseat and loading up the boyo. We are now the proud new owners of the Range Rover, we got it for a price that I can't argue with and we want to thank the guys and gal at Prestige Auto Market for exceeding our expectations and then some. Tony, Denis, Vadim, and Lana keep up the good work. If anyone is looking for a vehicle, check these guys out first.

Purchased a 2001 Audi TT and was very happy with the experience. They were straightforward and…read moreworked with me on the price to make a deal. Family run business, would buy from them again.

Helpful, friendly, and got the project done in the estimated time give. Thanks so much!!read more

Roger worked hard to rebuild a part and help with an affordable solution for my 30 yr old car. It's…read moregood to go a few more years.