I had a great experience with Bratch Auto Body & Repair after dealing with issues from a previous…read morerepair done that did not hold up due to paint adhesion issues. From the beginning, they were straightforward and knowledgeable. They took the time to explain what likely went wrong with the prior paint job and answered my questions clearly without trying to upsell anything. I received quotes from multiple shops, and Bratch came in at around $1,000, which was the most reasonable option. More importantly, the quality of the work and the turnaround time were both excellent. What really stood out to me was the attention to detail--they didn't just fix the bumper, but also vacuumed and cleaned the interior and exterior of my car, which I did not expect. Overall, the experience felt Honest, Efficient, and Professional. I would definitely return and recommend them to others.

I had an excellent experience during my recent visit to Bratch Auto Body, and I can't recommend…read morethem highly enough. My 2010 Prius was badly damaged when a tire from another car flew into my vehicle while I was driving on local highway 169. This happened on a Saturday morning just five days before Thanksgiving, and based on the damage, I honestly thought I'd be without a car for the entire holiday. Desperately, I reached out to Paul, my trusted store manager at Firestone Covington, and he suggested I contact Bratch Auto Body in Kent. It was already around 10 AM, and Google Maps showed they were closed on Saturdays. I called anyway, expecting to leave a message - but someone answered and told me to bring the car in right away. From that moment on, everything was outstanding. The store manager inspected my car, gave me a clear estimate, and an expected completion date. I was shocked (in the best way) when he said it would be ready by Tuesday. The price was also very reasonable, much lower than I had expected. Since I needed a rental car, I planned to walk to Avis in the rain, about 20 minutes away. But the young lady at the front desk stopped me and said she would ask her boss to help. A minute later, the store manager personally drove me to the rental location. The kindness truly meant a lot to me, especially because of the unusual events I had to go through that day. On Tuesday at 2 PM, I picked up my car, fully repaired. The manager carefully walked me through what was found and fixed, showing photos from each stage of the repair. The work was done professionally and thoroughly. They even washed, waxed, and detailed the interior. My 15-year-old car came back looking almost brand new. Today is Thanksgiving, and thanks to Bratch Auto, my car is back safely in my garage. They are not only professional and affordable - they genuinely care about their customers and understand the stress they are under. This wasn't just the manager- everyone there treated me with warmth, kindness, and care. I am truly grateful. This is a level of service that worth paying with satisfaction. Thank you!

Super fast service and super satisfied customer…read more I took in my 2006 WRX wagon on a Saturday afternoon for the shop to delete some CEL codes after removing the secondary air system. I completed the delete on a random Saturday, called the shop 15 minutes later to see when was a good time to come by. I forget who I spoke to, but the dude was crazy cool on the phone and told me to come by anytime today. When I walked in, I was greeted, handed the keys, codes were taken care of almost immediately. No joke, I was in and out no more than 15 minutes. Price charge was a breeze too. Super fast, super satisfied Regie

I came across Infront automotive from a old subaru forum online and trusted that they still might…read morebe a top shop to take your subies in that was my mistake as I should have listened to recent and most current word on the street about this shop from the autocross community around the seattle area as they will all tell you the quality of this establishment has went DOWNHILL since the last few years and now they are just focused on getting the most money from customers as possible without ensuring customer satisfaction. I brought my brand new STI here to get suspension mods installed pretty much whole suspension overhaul to turn it into autocross setup. I went with the owner (John) recommendations for the parts including sway bars, anti-lift kit, springs, shocks, camber bolts, custom alignment etc. and was left majorly disappointed as after all these mods. John comes across as very knowledgeable and experienced but what overshadows these qualities are his arrogance. greed, and old-school car salesman like pompous attitude, he was very persuasive, so it was partly my fault for being a new naive turbo Subaru car owner I agreed with what he recommended and went with his word without doing own research but now after learning from being in the car community for a year I now realize how much of an amazing job he did of ripping me off and taking advantage of my lack of knowledge in this area. Please stay away from this shop if you care at all about your car or modifications. In a nutshell after all these modifications and dropping lots of money here I had a issue with my camber as i was promised max camber and i purchased all the parts and was assured i would easily get -3 camber if I purchased these parts from this shop and got them installed there and when i picked up my car i was told they could only get -1.3 or something and i was like okay let me try it out see how it rides after a couple days i called and said i need more camber as the cornering grip was worse than before, the owner/manager Jan proceeds to tell me if i need that extra camber i need to pay for another alignment AND this was less than a week after i picked up my car was told i can 100% get a certain number of alignment, was not given that number and was told i had to pay again if i wanted any more adjustment to the alignment and also had to wait 3 weeks since they are booked. Mind you that was just one of the issues and this guy then had the AUDACITY to recommend that I buy EVEN MORE parts and installation services from him that that that will help solve this issue on a BRAND NEW CAR. That was when I came to my senses and realized all the owner Jan really cares about is his profit and his bottom line and screw customer satisfaction. I learned my lesson as I was a eager and excited naïve new sports car owner who trusted a post from YEARS ago on a Subaru forum as opposed to listening to current "word on the street" about this selfish greedy money hungry shop! There is a reason this shop has a bad rep among car enthusiasts who care about their rides, don't believe me ask anyone around the area they will say this place has gone downhill from what it used to be several years ago I only wish I had met the people that advised me to stay away from here sooner before I dropped thousands on unneeded parts/services and on top of that having to listen to this conceded owner and his know it all attitude! I hope I can find a shop that will meet expectations in the future. This is what he writes to me in response when I contacted him "However, as we are over 12 months since that install I cannot help you on new parts defects or install labor as their warranties have expired. In any case, I hope you can find a shop you feel will meet your expectations in the future. JohnJohn"

After $2,000 worth of brake work they included a free oil change. Left the oil drain plug so…read moreloose the truck was pouring oil out in puddles. Unbelievable, could have destroyed the engine. A no brainer amateur mistake not even jiffy lube makes. that has me wondering about all the brake work done.

Im surprised a man like the one I heard today is aloud to work there. This morning I saw someone…read moreturn a corner on a wet day and he flew into the sidewalk in front of the shop. The person that came out wasn't concerned about the young adult in the car instead he said he was waiting for him to crash since he had seen his car before. What kind of competent being says that. I'm disgusted with the behavior of this shop and will never recommend anyone to get their car fix with someone who says something like that about an accident.

I am not sure where to start? Probably when you walk in they great you with distain. There is no…read moregreeting or concern for you as a customer. Then they act like we are there for them. No communication during the entire process. There is no way I will go back or let any of my coworkers fleet cars go there ever again. Slowest service and bad employees period. Can I rate them as a negative star.

After requesting some suspension work pricing, never heard back from the shop. No follow up phone…read morecall or an email.

I brought in my Honda Civic 2016 for an oil change and the owner noticed my bumper was hanging off…read moreand put it back in place even tho they don't do body repairs and didn't charge me anything. He even recommended me a great repair shop that fixed my paint. Was very friendly, offered free drinks and snacks. Great hospitality and honest prices!

I brought my Ford Ranger to Car Fix Automotive after it started jerking heavily between gear…read moreshifts. They diagnosed the issue quickly. It turned out the transmission needed to be replaced, and they took the time to explain that this is actually a common problem with this model, which I had no idea about. Unfortunately, I was past my Ford warranty, but the team went above and beyond to find a replacement transmission that is known to be more reliable than the original. They initially estimated about two weeks for the work, but they finished it in roughly half that time. The pricing was clear from the beginning, with no surprises on parts or labor. The truck now shifts smoothly, and I feel much more confident driving it. What really stood out was the follow-up: about a week after I picked up the truck, they reached out to see how everything was running. That kind of post-service care is rare.

My back bumper was damaged by a semi truck passing through and not leaving enough room - I brought…read moremy car in to Vision Collision and it was taken care of professionally and quickly! Everyone is very friendly and makes sure you are taken care of. I called the dealership where I bought my car (Walker's Renton Mazda), and they recommended Vision Collision.

Alex and Austin were amazing in helping me. Spectacular customer service, they really took care of…read moreme and had my best interests in mind! I would refer anyone and everyone to them. They really care about their clients! A+ all the way!

Whenever you ask people who have been in the neighborhood a long time about a good place to take…read moreyour car, Rose St Auto Repair is one place that consistently comes up. After being told I needed a very expensive repair at a chain place, I brought my car to Rose St for a second opinion. The diagnosis I got here made way more sense and was half of the cost of the other place. I left it there for a day and was ready that evening to be picked up, but I left it there overnight with no issues. The owner is really pleasant and it was good experience. Going to bring my car here for repairs if needed.

100% I took my vehicle to another shop and was quoted $ 850.00.to 1500.00 for part belt and labor…read more I took it into Rose auto for a second opinion and was told it didn't need parts, just a new Belt $150.00 total This is the only shop on Rainier Ave to go to. Honest and fair for year's

As a driver who has been in a few accidents, the experience with other shops and this one is…read moreuncomfortable. Auburn collision 1 customer service is fantastic. Desk lady was very nice and always has a smile on her face, and the estimator Brandon was a great man to speak to who expressed kindness and respect. He cared about how my service was. The manager must be doing something great with his team. The shop went above and beyond with the care of my vehicle. Very satisfied. Highly recommended this shop 5/5 Stars

Too bad all the reviews are the owner's son's friends. I have taken a few vehicles here and since…read morethe owners son took over this place has gone to shit. They broke my door panel, left my vehicle unsafe to drive and the paint is already bubbling. After I brought this to their attention they informed me that I need to bring it up to my insurance company and they will not fix anything. Well, that's ok. Lifetime warranty means I will take it to a reputable collision center, repair the paint and broken parts then they will bill you. If you like crap parts, overcharging your insurance and zero integrity in their work take it