Amazing service!!! Having a motor collision is upsetting and navigating repairs and insurance can be also upsetting I am so pleased from start to finish with this company This company has many locations, however from my first call to their intake center to directly interacting with the local shop, I have felt well taken care of. I received ongoing updates on my vehicle through text and service website, every interaction was friendly, helpful and cheerful! I greatly appreciated their 100% service! read more

Caliber (Renton) is my place to go for a repair! They have always returned by car back to perfect shape, reversing any damages that happen (not always my fault!). Today I had a small issue when one of my trim pieces inside the car detached and was impacting the safety of my seatbelt. Shane and the crew in Renton were able to fix the problem and get my car back safely on the road again. Thank You for everything you do... read more

It is tricky to get there because there's one way streets and traffic can be hectic and the roads narrow. After we got there, I was blown away at the itty bitty parking lot they had and not to mention, the lot arrangement was unusual, so I was super nervous about parking here. After a few cars left, I quickly parked across the street. They failed to mention that they need a full tank of gas. What? Why on earth? You're gonna drive to Canada in that thing?? We just got here and you're telling me this NOW? A frustration on top of a frustration. Oh, and they don't give rides back either so good luck getting home. They took pictures and got all the info from us. The garage was blasting out vietnamese music too. Too funny. A star for being professional. We haven't gotten the car back yet so I cannot write a complete review of the whole process. read more

Caliber Collision - Outside view - Body Shops Near Me - Renton, Washington

My bumper was barely starting to come off. I took it in to get an estimate. My estimator went and got a screw driver and fixed it for free. Wow! read more

My car was ready early, they clearly communicated at every step of the way, and I felt like a person not just a transaction.

I came here for an estimate then found they didn't take my insurance at this location, and still did the estimate and give me locations that do accept my insurance. Tyler did my estimate and he was very friendly, professional, and helpful. I was worried about my passenger window until I got repairs and he made me feel right at ease. The lady at the front desk was also very friendly [sorry didn't get your name) and the overall vibe was most excellent. The waiting area has huge cushy chairs, any beverage you would want, candy, popcorn, and. t.v.! Highly recommend ad much ad u can read more

Great customer service. Gave daily updates and even finished the job 2 days before estimated date. Definitely will come back for future services. read more

I got into a car accident where I was t-boned, but Caliber Collision was very helpful and great throughout the process! I called for an appointment and brought in my car in mid-July and Emily was very great at explaining the process and what to expect. She and the rest of the staff were very great at answering any questions I had, kept me updated on the repairs, and made sure that I can contact them anytime for any questions. The original pickup date was set for mid-August, but fortunately, they were done two weeks early! The staff did really well at repairing my car and made it look like I wasn't hit in the first place :) Overall, I recommend this business as all of the staff are honest, friendly, knowledgeable, and communicative. read more

I unfortunately had to get my car repaired but fortunately I had Caliber Collision to do it. Shane and the other office staff were amazing and super attentive. The quality of the repair was just right. The speed even better because I got my car back days ahead of schedule. The rental car scheduling and return was made even easier because staff was always steps ahead of me. I love the text message updates in addition to the actual phone calls and emails. Thanks all at Caliber Collision in Renton. read more

I brought my car in for evaluation after getting into a fender bender. The staff here were polite and knowledgeable, and took care of me well. I was even able to arrange for my rental to be picked up from here, and when I was told my car was totaled, the staff made sure I was able to get all my personal belongings back from my wrecked car. Someone from the service department even helped me grab my garage door opener when I forgot to collect it when I was clearing out my car. The only downside is getting into the customer lot as it's an awkward turn from certain directions. read more

Caliber Collision - Body Shops Near Me - Renton, Washington

Awesome experience! Subaru recommended them to me. Had my car in for two repairs at the same time, and they did great work. Shane was my contact, and he was ultra-timely and helpful in responding to my questions. He even helped advise me on some annoying insurance issues. Would definitely recommend/return. Thanks, y'all! Caliber for the win! read more

Had vehicle for over a week...every time called another delay in repair.. Disorganized read more

There is zero customer service with this company. You call their 425 area code where your call is rerouted to Dallas. The customer service there is zero, actually below zero. They will lie. Do Not utilize this repair (?) shop. Way, way to many other repair shops to chose from Do Not Choose this place. read more

It's incredibly rare for me to post a negative experience as we see enough of those but I felt this warrants it. I needed an estimate. Called and got a call center and was told that they were 2 weeks out. Someone told me this place was solid so I took a chance although it's a huge company vs a local one which I try to use. Got a call from them locally a few days before appt only to discover, 1. They over booked and need to reschedule me for a later date, 2. They had me down for the wrong day vs what the call center told me, 3. They thought they were actually doing the work, vs just giving an estimate. They tried to find another LATER day for me but I decided that this first impression was enough for me to walk away. I'll be choosing a reputable local shop. As a business owner myself, I realize the importance of making the customer feel heard and important. This was far from that. Getting a vehicle repaired is quite expensive (with or without insurance) and it's clear they don't need my money. read more

I went there last week for my car repair. This place is awesome. It was supposed to take 2 weeks to fix my car but they fixed it in like couple of days n I'm fully satisfied with the work. Definitely recommend. Thanks Emily for being cooperative and nice!!!! read more

Involved in an side-impact accident as I failed to make a U-turn on December 1st, 2019. Had severe damages on the left rear door that needed a replacement for my Honda CRV. My dad brought the car down here at Caliber since we've been to the place before. It went into the repair station nearly a week. How it amazed us when they notified the CRV is ready, the vehicle is in prefect shape just like a brand new Honda. Excellent job I've ever witnessed. Would 100% recommend to friends and relatives. read more

"Pays attention to detail". I had the best experience at this auto body shop. For starters I was blessed with the guy named Travis ! He was friendly, patient and extremely knowledgeable. I am very particular with my 2018 VW beetle and keep her in immaculate condition. So as we discussed the damaged that occurred, Travis explained each step of the process. Not only his help, anytime I called in to ask any random question both Emily and Irene (who runs the show) were helpful, kind and always informed me of what was going on. I am super happy with the work the guys in the shop did and even went beyond and helped me out with another exterior accessories I wanted to add. All I can say is if you are looking for a body shop that you can trust, does great work and stands behind what they do. Well this is your shop!!! I love these people like family. Hope this review helps anybody out there trying to figure out where to go to get their car fixed!!! read more

Caliber Collision - Body Shops Near Me - Renton, Washington

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Took my Tacoma in for some side damage. There was a delay with a part which sucked, but Emily kept me updated constantly. Much appreciated! Definitely ask for Emily!! read more

They were great and kept me informed of my vehicle stays the entire time! Definitely recommend.

Very good experience with Caliber Collision. Very impressed with their customer satisfaction. They went above and beyond to ensure the process went smoothly. My car looks brand new! They also had a waiting area with popcorn, candy, coffee. read more

Was having my bumper repaired and Emily had excellent customer service. I always was kept up to date and any questions I had she was sure to answer them. Highly recommend for such great service! read more

Extremely happy with the Caliber Collision branch in Renton. Clearly they have a shop culture of excellence because it shows from the front office, to the appraiser, to the workmanship. Our crashed Mazda was repaired beautifully. The communication was timely and much appreciated, and occurred all along the rebuild process. Many thanks!! read more

I want to thank the wonderful staff at Caliber Collision Center in Renton. Emily, Shane, and Kayla spent the time to explain everything and really helped me with the repairs for my crv. Excellent customer service and very quick turn around time for repairs on my vehicle (they fixed it on the spot, no waiting for me!). I highly recommend this business if you need automotive repairs!!! read more

This review is long overdue. Earlier this year, around February, took my Pacifica van in for a repair after an accident. The entire process was smooth, and when I got my van back, it looks as good as new. I would not hesitate recommending this place to my friends & family. read more

Emily and the receptionist provided exceptional customer service. Emily ensured everything went according to plan and was proactive in taking care of everything. The paint color matched perfectly, and when I picked it up (four days early!), my car, which was showing it's age, had been rejuvenated, not just the rear bumper! Caliber Renton took a disappointing hassle (car was hit while parked) and gave me a seamless experience making my car pretty again. I am extremely happy. read more

I cannot say enough good things about my experience today at Caliber Collision. Emily worked me into the schedule today to do an estimate on my vehicle, and then went the extra mile and let me know that the damage was superficial and could easily be polished out. I went in expecting the worst, and instead, was met with kindness and compassion. We will definitely use Caliber Collision if we ever need work done on our vehicles. Thank you so much! read more

Caliber Collision did fantastic work on my car after damage by hit and run driver in a shopping area parking lot. The staff are friendly and work efficiently to get the work done well and car back to the customer as soon as possible. read more

Great place Staff is very friendly and efficient. Office is clean and organized and there is fresh popcorn !!!!

"I would highly recommend Caliber Collision. Their staff goes the extra mile to take care of you. Great customer service and follow through, Emily did a fantastic job managing repair.!!!! She is the best!!! read more

Someone hit my parked car and caliber collision is a preferred company through USAA. My car was towed to caliber collision for them to complete their estimate USAA deemed my vehicle to be a total loss. USAA advised me that I needed to go to caliber collision and sign paperwork releasing the vehicle to a salvage yard and to gather my personal belongings and also specifically and for me to take my license plates. When I got to caliber collision I informed them of what I was advise through USAA The employee told me that I had absolutely nothing that needed to be signed and that they could not give me my license plates because they were not personalized license plates. Two days later I purchased a new vehicle and even the previous seller removed his plates off of the vehicle, I went to the Washington State Department of motor vehicles to transfer over the title and was advise that I could have used my previously car is license plates at caliber collision given them to me on my new vehicle which would prevent me from having to pay additional fees for a brand new license plates. I told them that caliber collision told me that they could only give me my plates if they were personalized and was advised by the Washington State Department of licensing employee that that is actually false information. Obviously I had no choice but to pay the fee because I did not have my old license plates and I had to transfer the title since I'm driving around in a car with no license plates so my options were taken from me. I called caliber collision and got no sympathy got no apology just got what they've been told "they can't do" when I'm explaining to her what an ACTUAL Washington state employee said whom would be WAY more versed than Caliber Collision. Luckily after one week they still have my vehicle and it's not at a salvage yard so I am able to go pick up the plates however I've already been charged and have had to pay money for no actual reason. Poor Business, won't use them again and USAA has been advised of this situation as well. read more