They worked on our Audi Q7 this week. First time that the car was not serviced by the dealership. They were just as professional and knowledgable as the dealership at half of the cost. Fast service -actually waited while the service was done. No B.S. Will go back again when I need to. read more

Star Auto is THE best shop to take your European vehicles. I've been having my vehicles serviced at Star for years...no on does it better technically and the customer service is second to none. I often think there are many businesses that could learn from Gonzalo and his team. read more

Overall this place did a great job for a great price on my truck. But one thing I do have to complain about is that when I got my truck returned the radio was no longer working when it was previously working when I dropped it off to them. I called and complained about it and they just denied that it was there fault. I now have to take it somewhere else to be repaired and pay more money when they were the ones who returned it broken. read more

I was having problems with my Audi. I have never trusted a mechanic in my life. But, Edwin is honest and professional. He always tries to find ways to save me money and he only recommends necessary repairs. I just bought a Mercedes (he sent me to a guy that got me a great deal). Edwin is my go-to guy on my new care and he will charge one-quarter of the price for the typical servicing that the Mercedes dealership does. read more

Like some of the other reviewers here, I have my own story to tell. I had multiple leaks coming from my miata (yes, japanese car). A friend of mine suggested checking with Star Auto to see if they would be willing to help. I called and spoke to Gonzalo and explained my situation. I asked him if he can simply take a look at the car and give me an estimate. He called me back saying that there are at least 3 different leaks based on his assessment and gave me an estimate. It was less than what I had received from a couple of other places so i went ahead and decided to get them fixed. Upon working on the car however, he had noticed that there were only 2 places that need fixed (oil pan, gasket in the engine up front) so not only did he call me to give me the good news, he also revised his estimate and lowered several hundred dollars in the cost. His honesty not only saved me money, but also earned him a life long customer. He really values his customers and that tells a lot about his character and priorities. From now on, I will not go anywhere else for my auto repair needs (I also have a german car). -Madhu D. read more

This is the best auto service shop I have ever been to! Edwin found ways to give the best service and save me money. He is extremely knowledgeable when it comes to cars. I appreciate him taking time to explain exactly what was going on with my ML. He is honest and I would recommend him to anyone! read more

I am a regular customer at Star Auto. Their service is very good and they charge a very low price compared to dealers.

I highly recommend Edwin and his staff for auto repair and maintenance needs. I've had many experiences with independent and dealer services for my vehicles over the past 15 years in Southern Cal as well as the bay area. Edwin and his crew provide excellent service and competitive pricing and always looking out for the best of his customer's interests. I accidently found his shop through Craigslist when it was first opened for business in San Ramon about 2 years ago. I've been seeking his service ever since. On last visit several months ago, the business has flourished, which is a testament to Star Auto. read more

I have been taking my two Mercedes Benz vehicles to Edwin for over 5 years now and I am always happy with the work. His pricing is beyond competitive and Edwin and his team are very knowledgeable and most importantly, honest. They won't sell you a service or part that you don't really need and he discusses the problem with you so you can make an informed decision before he starts any work. I won't take my cars anywhere else. Highly recommend. read more

I took my car to Gonsalo at star auto. I found him to be very courteous, and honest. Work on my Ml320 was done in timely manner. He explained everything well and it costed me half the money I was expecting to pay. I had few issues in addition to failed AC. I HIGHLY RECOMMEND Gonsalo and will go to only star auto from now on. read more

I recently had a number of problems with my vehicle. Edwin took the time to explain all the repairs. I never felt "pressured" to agree to any repairs I didn't agree with and he never tried to "sell" any extras. In addition he worked with me when the price got a little high. I've never encountered such a caring mechanic. He has made a customer for life! I would encourage you to contact this business if you need work done on your car. read more

I couldn't be happier with the work done on our MBZ 320 last May. Edwin was great -- takes the time to explain everything so you know what to expect. He is very competent, honest, and very busy which is proof of why satisfied customers keep coming back. Same goes with his technicians. Our SUV runs so smoothly now we don't have to worry about taking it for long trips! read more

I love taking my 3 cars to this place. Two BMW's and one Honda. Edwin and staff are the best. Very knowledgeable, extremely honest and great prices. Give them your car without any fear or second guessing. It may look disorganized but not to worry, there's no-one better. read more

Been bringing mine and my Mom's E-class for service. Great expert service and reasonably priced.

Awesome service, awesome pricing! I have a confession, I let my car go without service for WAY too long. Primary reason, basic service D on my Benz was going to cost about $900 from usual place. Flash forward 6,000 miles later.... I start getting error messages about my air shocks... Vehicle rising, wait briefly. Decided to take my trip anyway... Ended up driving home 80 miles doing 30mph because both shocks were gone. Worst ride EVER. Quote from usual place, $4K +... I decided instead of selling my soul I would do some research. Saw Star auto with all 5 stars! Brought my car in and came out with a $1700 bill vs $4,000 +... Plus I had an oil leak and he did service as well as some other minor issues! Hallelujah. I was even told about a few upcoming issues I will have to take care of soon. So happy to have found this gem. Thank you! I have already referred my European auto friends your way. Brake job coming your way and I promise not to wait so long for my next service.... read more

There is a reason these guys get five star ratings. They are good! Have been taking our 2004 5 series BMW to them for repair and service for a couple years. Couldn't be more pleased with the results. Edwin and Gonzalo are true professionals that know their stuff. Their work is excellent, their prices are reasonable and they stand behind their work. read more

Edwin and Tony are A+. They followed through the check engine light problem on my SLK280 and recommended the best solution.

Edwin is amazing and it feels good to know that I can trust him with my car. No more 2 hour trips to Sacramento for me he was able to get me in and out all before I had to get to work!!! It was easier to find than I expected. read more

Edwin is a great guy to work with. he definitely knows his stuff and get things done right the first time. I just got my car back it drives like a new car. I will use him again if I can't DIY. Otherwise he gets the job. read more

Great service with integrity being the core of the business. Brought my car here a couple of times and they did an amazing job fixing the problems and they are reasonably priced. I needed to replace a front headlight and BMW quoted me $200 plus. I called here and he said to bring it in. I'm not sure if it's because he has worked on my car before but they put it in at no charge. I don't know many auto repair places that take the time to help you with something even though there is no monetary gain for them. Will continue to support them by posting this review and telling family and friends. read more

Great service for scheduling and completing the work. Took my Mercedes for special work and they completed the work in a timely manner ad stated. Enjoy their customers reception. The wife was very satisfied and would recommend Star Auto on San Ramon Blvd. read more

Edwin is a super honest guy-- he's helped me with all of my car maintenance and support, and even checked out a vehicle for me that I was thinking of buying. Really great mechanic and very friendly. read more

I always refer to yelp when researching new places to visit and when i saw the perfect rating for Star Auto i had to think 'can it really be true?'. After two visits i can honesty say the reviews are spot on. Edwin is often mentioned by name and there's a reason for that. Edwin is knowledgeable, honest and truly cares about his customers. If you're looking for a reliable, cost effective alternative to your dealership then this is the place to visit! read more

I had an oil leak and took my car to Star Auto. These guys were honest and upfront. They fixed the leak and replaced the belts for a good price. They kept me posted and were very honest about what needed to be done. I will be going back next time I have a car issue. read more

Great shop for your Mercedes or BMW. I had them service my car, saved some $ over the dealer prices, and received great, reasonably priced service. read more

I want to them a 6 stars! I got some transmission problem and took my car in this morning, They were very busy but the only two technicians working today still spent time checking the problem. The tech supervisor did something and fixed the problem. He told me the rod was bent and he bent it back to normal. It should be OK now. Gonsalo even did a test drive. He did not charge me for anything , even for the time they both spent during these buzy hours. He told me just not to worry about it, if the same problem occurs , bring it back to replace the rod. I was so touched by their kindness and willing to help, like friends in the neighborhood. This is the place I would definitely come back to. Thank Gonsalo ( I guess this is his name) and the other Asian technician who fixed the problem. They are bravo! I had another incredible experience here last year. One of the signal light bulb went off, and I drove my car there for bulb replacement. The friendly and kind technician replaced the bulb right away and did it just for free. This is the most helpful, professional, trustworthy , friendly, auto place that I have known so far. Thank the great people at Star Auto. read more

Finally, I found an auto repair shop with integrity. Star Auto knows how to take care of their customers. Bottom line, the next time you need auto service, call Star Auto, you will never go to the dealership again. read more

A friend recommended Edwin @ Star Auto for service on my M3 Convertible. He was spot on! After bringing my car to the dealership for regular service and to assess some repairs that needed to be done, he told me that one of the repairs was not necessary. He's so honest, reasonably priced, reliable and did not take advantage of me, even though I am a single young woman and other auto shops, including East Bay BMW have tried to talk me into costly repairs I did not need. I highly recommend Star!!! read more

Star Auto is the best! They do such a great job and are honest and affordable. I bring my son's BMW to them for everything. They always do an awesome job for the best price. read more

Edwin and his team are very good. I've never had any issue or concerns and always feel I am getting good service, and good advice. I have been taking all three of our german cars to him for the past several years and always feel that I get what I have paid for without doing unnecessary work. He does the work he says he will do and uses quality parts. Cars always ready when promised, and highly recommend him as trustworthy. 5 stars. read more

On April 1st, I took my 2002 C240 MB for a second time to Edwin at Star Auto as my alternator needed to be replaced. Knowing that I was in between jobs, Edwin found an alternator for $275, charged me $199 (the equivalent of his cost) plus 1.5 hr labor (vs. 2.0 hrs performed which included a complete diagnostic review) for a total charge of $389.00 (vs. market of $600 - $1100.00). I had a similar experience when I took my car to Edwin 4th Q15. It is always such a surprise to find a team like Edwin and Gonzolo who consistently go above and beyond - I have found them to be extremely professional, knowledgeable and honest to a fault - they don't take advantage of anyone - instead quite the reverse - they treat everyone with kindness and respect and in my case, they charged me 'below' market knowing that I am weathering a temporary, interim period. What is the saying - "The true measure of a man (or woman) is how he treats others". Edwin and Gonzolo are both class acts! read more

Edwin excels again! We took our '08 Lexus 400h to the dealer as they replaced the headlight assemblies for condensation problems (ongoing) which they have a service campaign for. Those things aren't cheap, probably a $3K job for a car worth maybe $10K resale. Good thing it was free. While there they gave us an estimate for brakes, tires, and we had a radiator leak. New radiator, brake job, ordinary oil service......$2800! When you see they wanted $1400 for 4 tires and alignment on the estimate, you pretty much know for sure you are getting hosed. Took it straight to Edmund, didn't ask for an estimate. New radiator, brakes, air filter, oil service $1250! Edmund doesn't do tires, but decent Michelins and an alignment from a nearby tire shop was had for under $800. That's $750 savings over the two services staying in my pocket. Woo-hoo! Dealerships are a ripoff. Star Auto does great work at a fair price. read more