Recently, my wife and I purchased a vehicle and was assured that the battery was in optimal condition. However, upon inspecting the vehicle the day prior, I observed that the battery required a jump start before a test drive could be conducted--an unusual circumstance. I raised this concern, along with a slight misalignment in the vehicle's steering, with the salesperson, who subsequently relayed these issues to the owner. The following day, we returned with the intention of finalizing the purchase. I was informed that the battery had been inspected and fully charged, and that it was deemed to be in good condition. In my experience, a truly healthy battery does not require recharging to operate reliably. Notably, the vehicle is a 2019 model--manufactured in 2018--meaning the battery is approximately eight years old. There is no service record indicating that the battery has been replaced; had it been serviced or replaced through an authorized dealer, such documentation would be available. While the vehicle was fairly priced, we requested a concession of a slightly reduction in price to account for the battery and alignment concerns. However, the request was denied. The car was quite nice, and my wife liked it; however, had her battery died unexpectedly while she was far from home, it could have been a significantly problematic situation. I believe that addressing these issues appropriately would have been a fairer approach, rather than dismissing them solely to maintain the asking price. read more

The pictures speak for themselves. They sold me a car that had the entire undercarriage covered in rust. They did not disclose it whatsoever in the descriptions of the vehicle or photos. They lied on the ratings of the vehicle condition. I was already feeling like an idiot, then I noticed that they covered the bottom in an oil or paint to try to cover up the rust. Do not buy from them. It's kind of crazy to me the difference between the reviews on other sites versus this one. I think the company might be arguing to have bad reviews removed on the review pages. I would rely on the reviews here. read more

See all

I bought a 2017 Lexus IS300 F-Sport from them a little but over a year ago. PLEASE REPORT THIS DEALER SHIP TO THE BETTER BUSINEES BURUAE (BBB). I bought the car from nathan on behalf of the recommendation from bryan. Immediately after I bought it I had a feeling something was up. The breaks didn't sound great. I asked them to check it out and they told me it was TIRE NOISE and refused to see me after. I took it to lexus of Naperville where they told me not only are the tires completely wrong for the car, the whole car was a moderate which goes on the title as a crash that's over 25% of the value of the car. I moved to NC, which then when I got it serviced and Hendirck Lexus they let me know that not only was it NOT an F-Sport, it was also a Canadian car which is worthless in US markets. I was forced to cut it there and sell this car for its wholesale value in June of 2025 because these absolute CRIMINALS AT DUPAGE STAR AUTOMOTIVE SCAMMED ME. PLEASE DONT BUY A CAR FROM THESE IDIOTS AS THEY AREW DOING EVERYTHING JUST TO TURN A PROFIT. read more

DO NOT BUY from this stealership. They WILL NOT accept the listed advertised price for the vehicles! They add in a "paint protection fee" that is supposedly 1,000 - 1,400 in cost once they print out your final information! No reputable dealership would try some nonsense in order to scam it's customers. Beware of these dishonest business owners. General manager Ed is running this place into the ground. read more

I live about 45 minutes from the dealership.i was super excited about the possible car purchase and looking for the particular car for months. I did online Inquires about a car for four days straight with no answer and just emails that they would get back to me quickly. Finally decided to call them and they sold the car yesterday to someone else. I am disappointed. Looks like I keep on searching... read more

1. Very nice guys 2. Didn't explain additional $995 D&H (reconditioning fee) added to tax and title fees. True price is online price plus this $995 extra (hidden) fee. For all future customers, when purchasing a vehicle from this dealership, please be aware of this fee, this might be common practice among many dealerships, but believe this should be more transparent. Felt rushed through the paperwork and wasn't explained. read more

My wife and I just bought a car two months ago we spend almost 17k and the car is already broken . The engine light turned on just 3 days after purchased . I have now the car parked in the garage please don't trust on them. The car doesn't work anymore. Nash Dachwali was the seller's man read more

See all

In 9/23, we had a great experience buying a van from Adam. We found Star Auto Works to be trustworthy and reliable.

If I could give ZERO stars I would. They sold me a car that was completely rusted out on the bottom. It was so rusted through that the entire brake system had to be replaced. Shadi "the owner" called it surface rust, but 3 separate mechanics said it wasn't safe to drive. He initially offered to allow me to trade it in, but when I agreed to a trade he decided, after 4 weeks of me having the vehicle, that the value had decreased by $12,000 and would only trade for the decreased amount. This whole conversation was recorded if anyone doubts the validity. I've attached pictures. He is a liar and the epitome of a shady used car salesman. read more

Star Auto Works - Rust - Auto Repair Near Me - Downers Grove, Illinois

See all

This right here is your NEXT Stop for your Vehicle! These people are the Stars in this company! We came here to purchase my sons car we saw online, and it was even nicer in person! The vehicles are PRESTIGE! The sales people, Nash, Adam are truly dedicated to getting us into the car with all our questions and concerns addressed. Mike in finances was very attentive to us and explained all the paperwork and made this such a smooth process! We purchased my sons first car here, and plan on finding our next sons first vehicle here as well!!! Thank you ..Star Auto Works... for be so GENUINE ! Delgado Family!! read more

Star Auto Works - Absolutely ...Above, beyond our expectations !!! - Auto Repair Near Me - Downers Grove, Illinois

Rushed me to sign the paper work not allowing me to read any of it. Added the wrong date of the purchase and pick up of vehicle this was four days different from the actual date that I was there. Added $ 303.60 Documentary fee AND..... D&H fee $ 695.00 AND.....ERT fee $ 30.00 optional , what part is optional when not asked or implied ? Then to make all this really sweet I didn't make it back home after a 5 hour drive and CHECK ENGINE LIGHT came on the passenger window would not stay up and the interior glove box front molding came apart from the dash, and....the middle console door opened when driven over a bump. Totally rip off Con Artist ! Do not buy a car from this place without first seeing the contract ! Ask for the contract to be emailed and go over all final costs before you enter the dealership. R. Baldwin April 07, 2021 read more

Star Auto Works was great to work with! I did not have a specific make or model in mind but did have certain requirements. The team at Star Auto Works was very helpful and provided great recommendations. They worked with me to find the right car and I highly recommend them! read more

My salesman Byron. Was so great. I was in Arizona he's in ill. Bought a Shelby gt500. He waited for me to pull the trigger to buy. I'd buy again from him and dealer thanks Robert voakes read more

Clean cars, clean customer service. I totally recommend you to visit this dealership is you are looking for reliable affordable car. I bought my car from them 3 months ago, and now I only trust them to service my car there until I trade it in and buy another one from them. Thank you Louay! read more

Thanks for all your help! Nice people and nice cars! Love the car so far! A lot of options for anyone that is looking.

Buyer beware: This dealership sold me an Acura MDX in December 2019 that needed: New shocks and struts almost immediately (4000K parts plus labor, and that's with a friend doing the work). Possibly a new transmission (but we sold it to another Acura dealership at a huge loss before we wanted to deal with this possible repair). Squeaky breaks after about 2 months of driving. They said it came fully inspected and was up to snuff. NEVER AGAIN will I so stupidly and naively buy a used vehicle without an outside inspection and also get an extended bumper to bumper warranty. They did offer me an extended warranty, so shame on me. If you do go to this dealership, please either be very informed on how to test drive a used vehicle or take someone with you. Also get an outside inspection. The sales process was fine, just be cautious and take your time with the vehicle. Also, an extended warranty is worth the extra cost for the piece of mind that your used car, which inevitably will have issues, is taken care of for at least a while. Today we decided to sell the vehicle at a tremendous loss. It makes me so angry. But lesson learned. read more

Purchased a Saab a month ago. Car arrived with the air conditioning not working. Took it to 3 different mechanics and all of them say the AC system must be completely replaced. The thing is that the dealer knew about this because the electric components had been taken apart and there are missing parts. This dealership is scamming people, then will stop replying o emails when you complain! "DO NOT BUY" anything from these scam artists! I will be filing a small claims against this dealership! This is straight up fraud! Scammers!! I paid $7000 for the car and got a bill for $2500 aprox. to fix before I even used the car! Scumbags! read more

The process of buying my car here was quick and painless! Love my new car! Would definitely recommend! :)

Great Service! Prompt and fair! I would definitely recommend this company to do your scheduled dealership maintenance.

Purchased this vehicle 14 days ago when I test drove vehicle felt fine, drove well. 4 days after purchasing the vehicle it started projecting bluish grey smoke out of the exhaust pipes and was consuming a lot of oil. We also started hearing a very slight knocking noise we didn't think to much on. Called the dealership and let them know about the smoke and they then referred us to the BMW dealership. Went to dealership they had a campaign for this particular problem and it would be covered minus a diagnostic fee of $185.00 we would have to pay out of pocket. We then got the car back a week later and the knocking now, was very loud. We were also informed by BMW that our bank 1&2 turbo lines were leaking. So we reached out to the dealer again and told them the BMW dealership said the lines were leaking and we were hearing a loud knocking. The dealership asked us to bring the car back so we did to be told we now would have to pay $800 because both rear shocks were broken. Tried to reason with them they were only willing to take another $100 off the $800. We asked for the full inspection report they couldn't provide us with one we were told they have to look through there files.We told them we would be contacting BBB and attorney general and they asked us to leave there property. read more

Best car buying experience! After my car died we did massive research on my next car. They had the best car I was looking at for the best price. The staff is very friendly and honest. Even offered me advice on growing my credit score. When I need a new car again we will be back! read more