you will wait 20-30 to even 45 minutes to be seen. this is unacceptable as well as if you are going to book a full day. make it to where you are able to get to some of your patients in a 10minute manner. had an appointment for a certain time. and waited and waited and waited. but as soon as you show up a little late they want to charge you a fee, & for not letting them know if you are going to show up or not, absolutely no incentive for waiting a 20-45minute wait after scheduled appointment time. wish i could give 0 stars. this establishment is horrible i will not be returning. under qualified company, terrible scheduling. not enough people in the back to see multiple patients at a time. horrible horrible service. DO NOT COME HERE. read more

First time. I had to change dentist because my old dentist doesn't accept HMO anymore :-( I made an appointment for cleaning Monday 09:00. I arrived 08:59 and there were 3 of us waiting. 20min of filling out new patient forms. 20min for x-ray. 40 min for Dr Ana checking my teeth and cleaning. Got out: 10:22 staff: good. Friendly. Clinic: okay. Clean. I hate to give bad reviews I do but I got charged for $5 for doctor check up and I called my insurance saying everything should be covered for a regular check up. The insurance then called the dental office and they told the insurance it's for infectious control which is not covered by my insurance. Hmm something is fishy with this dental office. They told me a different reason from what they told my insurance. read more

Dr Sandy was fantastic! She was thorough, skilled, gentle and compassionate. My biggest anxiety is getting Novocain shots! Dr Sandy was SO good that I barely felt it. She was so nice and I'm very happy with the filings she did. My only complaint is that they overcharged me, which seems to be common practice by dentists in this area. So, I always double check charges with my insurance co. Sure enough, they charged more than my insurance allows, but at least when I called them on it the next day, they did refund me the difference. They also charged me a $5 "office visit" fee, saying it was their "own fee, separate from insurance". When I asked my insurance co about it, they said they are not allowed to charge for an office visit if I have a zero copay for office visits. The office also refunded the $5 "this time". Overall, I'm very happy I found this dental office and will definitely be going back. I would definitely recommend them, especially Dr Sandy. Just be sure to double check charges with your insurance company! read more

I was referred here for an Ortho Consult. My first appointment I waited 30 mins past my appointment time and had to leave because there was no sign of the doctor seeing us soon. The office staff did little to try to contact my insurance company and work out what was needed to treat my son. I spoke multiple times with the office manager and Lucy; they were uninterested in helping me and kept telling me to call insurance and general dentist to work it out. I had to do their job and when I called back to let them know what was needed they had to nerve to be annoyed with me and tell me what I was saying wasn't true. read more

I just have to update this review in rebuttal to the owner's response to warn other families. My child was very cooperative and has even been at this dentist before. DR. Mand and his assistant were rude and impatient with him, they didnt even bother explaining what they were doing to him and didn't even wait for us to join him in the room. I walked in on them talking crap about my child rather than "gaining his trust." I wasn't given a referral and the dentist didn't even bother looking inside his mouth before exclaiming that he had 5 cavities when last time he had none. My entire family will not be returning to this office. read more

First time here. Had to change dentists due to insurance change. Found them on yelp and seem good. My appointment was at 2:45. I came 5 mins early and filled out paperwork in 10 mins. It's 3:35 right now and I'm still waiting. If this is typical I cannot hang with this place. Ok 3:35-3:46 X-rays - lady very nice Took me to room and Dr Jong came right in and introduced herself. She was very kind. All my teeth were looking good and only had one small missing filling. She told me how she was going to clean my teeth - no scraping just this machine thing. Totally fine. The young assistant with her had issue keeping the water in yay mouth. Dribbled down my neck a few times and on my face. That wasn't good. Kind of annoying. Polishing was done by same young man. He did a fine job. I was surprised they didn't floss- but no biggie. With dentist from 3:46-4:15 Overall everyone is VERY nice!!! I had to give 4 stars due to the fact that I had to wait almost an hour. Not cool. My life is waaaay too busy for that. I have to come in 2 weeks to get my lost filling replaced. I will update then. Loved Dr. Jong. read more

Terrible, terrible, terrible service. All about the money, not a care in the world for the customer! This dentist was covered by my insurance which gives us 1 cleaning at no charge. I went in because I had lost a filling and needed cleaning. After waiting in the customer lounge for around an hour and a half after my scheduled appointment, I was taken in for x-rays where, lo and behold, they spotted a cavity! They asked me what I would like done, the cavity, the filling, or the cleaning... apparently they didn't have the time to address all of my dental needs. I asked to replace the lost filling. They told me, up front, that'll be $100.00, your insurance doesn't cover white fillings on front teeth. Whatever, wife will cut a check. Wham, bam, 15 minutes later I had a new filling and was ushered out of the chair and shown the street. My wife then tried to call for a follow-up appointment -- for cleaning. We were blatantly and rudely informed by the front desk that the type of cleaning we needed was a 'deep cleaning' and that there was a significant charge for this service (I don't recall exactly how much, but it was in the range $150-250). My wife told the lady on the phone, "Our insurance allows an annual cleaning and checkup, free of charge, can we schedule an appointment just for cleaning?" The lady on the phone responded "No." After these incidents, we have made several other attempts to get an appointment for service, but each time we were turned away or were informed that the type of service requested was going to cost us substantially. We were also led to believe that our insurance wasn't good enough for the level of care we require and that this office was simply not interested in our business. This is the kind of service that EVERYONE should avoid, unless of course, your an A-listed elite that is agreeable to be serviced like cattle. P.S. PLEASE, please, please! Stop texting us that we need to schedule our annual appointment with you!!! We are NOT interested in your service, have called your office at least 3 times on this issue, and continue to be harassed by your office! read more

After not seeing a dentist for WAY too long because of multiple bad experiences at previous dental Facilities I ended up needing a root canal and multiple fillings. This was about five years ago. I went into star dental group and they did all my work which was almost painless, and worked with me with the payments. Ever since then I have absolutely NO fear of the dentist and I continue to get my check ups every 6 months. I haven't had a cavity or any issues since! The staff is amazing and are always so personable. Lucy and Lynn are the sweetest! I have referred many of my family Members to star dental group who also LOVE the staff and the service that is given at this dentist. I would recommend this business any day! read more

My family and I have been coming to this dentist for a few years now and we LOVE it! From the front desk, x ray techs, assistants, and to the dentist we are always provided with 100% positive customer service! We have recommended multiple family members to this office and will continue to do so. Thank you all for all that you do! -Margarita Perez & Perez Family read more

I did not like going to the dentist. I always feel like I cannot breathe when they are trying to work in my mouth. Star Dental changed that for me. Dr. Entamadi is the best dentist ever. He is kind, patient, explains what he is doing. He is awesome. I love all the girls that run the front desk. Jamie is very polite yet knowledgeable and Lucy is awesome with insurance and getting everything taken care of. I had pain in my gum that got worse, I booked a same day appointment and Dr. Entamadi saw that I chipped a porcelain crown and it was stuck in my gum. He was able to pull it out and now I have no more pain. They are all just so amazing. read more

Extremely poor customer service. We faced the highest disappointment when our appointment was cancelled and rescheduled three times and they will just call a day before. Front desk are extremely rude if you ask them reason for persistent rescheduling and will ask us to find another dentist. The worst experience was they cancelled our procedure just two hours before the procedure and no one cares for the patient. read more

Do not go to the orthodontist . He will not show . I started my treatment as soon as they re-opened in the fall. Haven't seen the Ortho since . Office calls to cancel and reschedule and i have lost my deposit. I am paying for no services . 2 days later brackets come off after eating a blueberry muffin and wire sticking out of my mouth . The while bottom of my braces dangle . Office says not an emergency. Ortho. might come back in march. DO NOT COME GO ELSEWHERE !!!!!! read more

I Love Star Dental. I usually don't enjoy going to the dentist but the staff and Drs are the reasons why I come back. I've had them remove my braces, fix & fill some old fillings, I've needed 3 crowns done and cleanings twice a year to stay on top of my dental care. They offer text message service to remind you of your visit date and time and they call to confirm too. They love their clients. I drive from San Diego to have them take care of my grill! You should give them a try read more

I have to say I really like the staff at Star Dental. The ladies are always so welcoming. Dr. Etemadi is the best!! He takes his time to explain what needs to be done and if you should get the work done immediately, or if it is safe to wait on getting the work done. I really like that they don't pursue you. Dr. Etemadi makes you feel like he really cares for his Patients.....Thank you Star Dental read more

Have you ever seen the TV show cheers? (were everyone knows your name) thats how welcomed you will feel coming here. ive been coming to star dental for 4 years. i have since moved to redlands and still wouldn't go to any other dentist. i take the whole family here. thank you to Jamie (the redhead) for always greeting everyone with a smile, Lucy for never over booking and making sure we are in and out as soon as possible, Perry (the Big BOSS Lady) for being sweet as candy. and all the girls that work hard as a team. Judith, yadi, mona and Darlene( the quite one, but she works fast) highly recommended. read more

I called this place the other day and made an appointment and the gentleman that answer the phone was very friendly and nice so I decided to go to Yelp and read some of the reviews one thing I can't stand when reading reviews is when the company has a rebuttal comment basically excusing the behavior and then proceeded to get into about how there patient or customers fault a little FYI that's a bad business practice everybody knows there will be happy customers and unhappy customers but you don't need to put yourself out on Front Street with a rebuttal comment it seems to be Petty coming from a business owner... read more

Greatest dentist in the area! Very professional and great exceptional service! Highly recommend!

Star Dental Group is highly recommended by our family because of the quick service and professional environment and service we have received. Very clean and friendly. read more

I had my orthodontic (braces) treatment done at this office, and when I moved, my new dentist asked who did my ortho because my bite still wasn't correct. I was in braces for 5 years and I was shocked to hear him say that. My new orthodontist says he may not be able to improve much, if anything, if I decided to get braces again. Over the course of my treatment at Star Dental, on multiple occasions, the dental assistants ended up putting bands on the wrong way and my teeth would actually go the opposite way they were supposed to, actually prolonging my treatment. Also when I was having a cleaning done at my new dentist, I noticed they spend at least two to three times longer, doing a more thorough job cleaning my teeth than Star Dental did. I wouldn't refer anyone to this dentist office based on my experience with them over the course of 5+ years. read more

We have been going to Star Dental for 2 years now. My eldest son has his ortho through them and the rest of us use the regular dentistry there. The front staff is courteous, friendly and professional. The dental assistants work really well with kids. The dentists are skilled and have good bedside manners, especially for kids, I have 4. Our ortho treatment has been great. We looked around before settling on this Star Dental. read more

I have been coming here for over 4yrs now and I have always had a great experience. Thank you ladies for always beeing so nice.

Could not be more impressed. Everyone is kind and friendly every time I come. Extremely thankful I finally found a dental office/ dentists I can trust. Thank you Star dental group!! read more

I been going here my whole life and the doctors are amazing and the assistants are very nice and kind. They are also helpful and kind to answer any questions. Did a great job on my braces and I have the perfect smile. read more

I chose to give star dental a 5 stars because Jamie, Lucy, Ida & Dr. Vidal D.D.S are attentive, cordial & sweet. They always seem to make me feel comfortable and make me smile every time my appointments come up. When they ask you how are you, you really feel that it is genuine. Which for me is everything. read more

My family and I have been coming here for a very long time now, and since the beginning they have never failed to provided great customer service. From the front office to the doctors, they take their time to give you the information you need and make sure you are in good hands. I would recommend this place to everyone I know looking for a dentistry. Thanks for all that you do star dental!!! :) read more

Totally love this dental office! I love the care they take with my family. My fiancé has a new smile and he gets so many compliments. I appreciate the time the doctor takes with us. I don't feel like he rushes through the procedures. Everyone makes us feel comfortable. I recommend this office to everyone. If you have ever been hesitant to visit the dentist this is the office to go to. Their customer service and work is awesome! read more

This place is amazing.....I've been bringing my girls here for many years and have never been disappointed. The staff is always very friendly and make you feel like your a part of their family. My daughter just had her braces taken off and her teeth look amazing. I highly recommend anyone looking for a new dentist to give Star Dental a call read more

STAR Dental is awesome!!! I have been a patient since they opened, 3 generations of my family are seen by Dr. E. I have referred numerous family and friends to this practice because they go above and beyond to help their patients. Jamie is always polite and ready to answer any questions or concerns I have. Perry is a pro when it comes to dealing with insurance and Lucy is more than helpful when I have to cancel and reschedule my daughters orthodontic appointments. If you want to feel like family, have excellent customer service, then I highly recommend Star Dental to you and your family!!! read more

My family and I have been going to Star Dental for about a decade and I have been extremely happy with them. The office staff is always friendly and prompt and they know us well so there is a real connection with them. All services have been professional and they always show concern for your discomfort level. Our son has required the most work with braces and having to see a specialist for surgery and all treatments went flawlessly. Our cost out of pocket after they billed our insurance has always been nominal. read more

Star dental is awesome!! Just went in for a cleaning and the whole staff is very attentive and speedy. Dr. Vitus was especially gentle and patient with me as I can be a baby when it comes to my teeth. Perry and Mona were a pleasure as well. I will be making this my permanent dental office from now on. read more

I love my dentist office! The staff is nice and helpful. I'm in and out quickly. The dentist always answers all concerns I may have and explains any work that I may need in detail. I give this office 5 stars and I highly recommend them to all my friends and family members. Thanks Star Dental!!! read more

We have been going to Star Dental for years and we love them. They are great with kids and adults...my boys actually enjoy going there. Last week I showed up for our appointments and I had written down the wrong day and time. They totally fit us in even though it was my fault. Amazing staff. Love everyone there!!!!! read more

This group is amazing. I have not been to the dentist for about 3 years due to fear from a recent mouth surgery. I came in fearful and walked our smiling. They comforted me and made me feel so safe. I am very please with the work that was done and have not been to a dentist that has made me feel like family. Thank you Star Dental staff for everything! The offixe is clean and they are very thorough with their work. read more

Let me start by saying. I'm deathly afraid of the Dentist due to bad experiences in my younger years. I came to Star Dental a few years ago for my sons braces. I knew myself I needed some work that was overdue. I'm so glad I did! All the Staff from the front office to the Assistants to the Dentist are amazing!! I felt so safe and comfortable. They never make me feel like I'm being rushed they are so compassionate. I would never go anywhere else !! I would highly recommend the Dental Office to anyone. Office is beautiful and very clean as well! read more

Been coming to Star Dental for 8 years as well as my kids, which both are now in braces. I love an office that can provide multiple services and not have to drive here and there. I had a bad experience years ago with an office that 2 of there assistants where smoking something illegal in the parking lot. I was livid upset that walked in and complained to the office manager, so I became apprehensive about a dental office. I tried Star Dental and since then I have never switched to anyone else or tent to in the future. My kids and I love it there. The staff front and back greet us as if we are family and I like that very much. They know other members of my extended family and ask how they are doing. Which makes me feel great knowing they can remember my kids myself and family. At the end of our visits we get a little hygiene kit. Sometimes you do wait 10 to 20 minutes to be seen but other times your not finished signing in and they are calling you back for your dental work. read more

Star Dental Group is the most accommodating medical office I have ever experienced. The dentists and orthodontists have always been professional and compassionate to all members of my family. The dental assistants are warm and supportive as well. This was important at a time when my children were young and afraid of dental procedures. The office staff, Jamie, Lucy, and Perry have always worked with us on scheduling and payment matters and have been very kind and caring. Kudos to Star Dental Group and personnel!! I am a happy patient and parent after 15+ years!! read more

I have been coming to Star Dental since I was a little girl. They have been our family dentist for all my siblings. They are professional and friendly. We have referred other family and friends here too and they have made it their family dentist as well. read more

By far the BEST dentist office I have been to. I came from a terrible service dental office in 2014. I cannot express how much my family and I appreciate everyone at this office. Friendly staff and the GREAT DR. CHEN, who I highly recommend. Not only is he very knowledgeable, and professional, but he is very personable and is very thorough with no rush nor half fast answers. He even did a filling for my 9 year old without any shots. I was so impressed. I highly recommend this place to my friends. I wish my family lived close enough to make Dr Chen their dentist too! Dr Chen ROCKS! read more

My son used to be scared of the dentist because of past experiences. Since I have been coming here, he's so longer afraid. Have had a wonderful experience here and will keep coming back. read more

We have been going to Star Dental in Rancho for 13+ years. They are exceptional, reliable, friendly & we trust them 100% with our dental care. They always go above & beyond to accommodate us. High quality dentist! read more