Got my free birthday drink and it was delicious! No one was in line, only two other customers were sitting inside. A lot of seating and bar tables a long the wall. There were two baristas and one doing the drive thru. The cashier was really nice and helped me with the drink. Tbh Don't really have any complaints? I barely drink Starbucks, but I have came here a couple times. It's good. read more

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Marie was so sweet and remade my drink after it had spilled over. Amazing customer service, she was quick, and made a great quality drink. She is so appreciated!! read more

They make the best ice cold Carmel Macchiato's with Oatmilk and decaf. They are usually pretty nice but I had one drive thru barista totally disrespect me because she overheard me saying to a passenger in my car "you do not understand business very well" she thought I was talking about Starbucks but I was talking to my dad about business being I am a CEO so she was so rude to me although I explained to her I was not talking about Starbucks she still was rude and told me "I really hope you have a better day" although I wasn't mad at Starbucks or my dad I was having an innocent conversation that has nothing to do with her. The drive thru is always busy by the way. read more

Starbucks - The only Starbucks that make my decaf iced Caramel Macchiato with oat milk look like this - Coffee & Tea Near Me - Antioch, California

Well, I have to say what excellent customer service I experienced here. I stopped off to get my morning Matcha and ham croissant sandwich and everybody was so polite, professional and very friendly!! Marie stood out to me. She was just exceptionally nice and went the extra mile for customer service thanks guys for making a wonderful Matcha but also making my morning beautiful!! read more

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This review is for June 2025. The coffee was good. Got it to go. This location is uninviting to relax in. The tables and chairs were not that clean. Would not like to enjoy my cup of coffee sitting there. There's no container of half & half or milk on the counter for people to pour for their coffee. The service was just okay. read more

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Smaller Starbucks in a strip mall near the freeway. They are very busy at the drive through but going inside was fine. The workers seem very busy and stressed out. The inside and bathrooms are a little dirty. I wouldn't stay here but it's fine for a to go order. read more

I love this Starbucks it's one of the sweetest locations. Actually care about your drink unlike other places where the quality is lacking. These girls always make my coffee right and handle of the busy drive-through location with poise. I love walking in and saying hello or stopping by real quick to get my go to beverage. The place is always clean and good vibes overall. read more

The vibe is Typical Starbucks and most of the crew remember me and are nice.. I have 1 observation and it's nit a bad thing just makes me laugh.. they're supposed to write a quick heloo, Good Morning, etc on your cup... in over 4 months the only thing that was ever written on my cup was "Enjoy" and when I looked almost all the cups waiting to be picked up said, "Enjoy".. I always thought of the people at Starbucks of being the creative types so getting a vanilla."enjoy" with every visit at this point just makes me laugh. Other than that. It's OK place. read more

I got a eggnog latte and a egg bites. The lady did not put a holder around my cup as my drink was hot which it burned my hand. My egg bites were also still cold. I will not be returning to this location. read more

This is my favorite Starbucks drive thru in town. The baristas are on top of everything when I go here - I've never had the experience other people are mentioning in their reviews. Granted I go at 5:45 to 6am before work so it's not as busy, but they are always really nice and get the drinks out in a reasonable amount of time. I worked at a Starbucks many years ago and its more than just pouring coffee. I'm sure some things have changed but... There is a lot of effort that goes into pulling the espresso shots and steaming the milk before the shots oxidize or "die". It's definitely a quality i can taste and the fact they do it all in a drive thru is awesome. Love this place :) My recommendation is to go early when things you want to order are more likely in stock and the wait times are low. If you go during peak hours you're going to have to wait. That's how it is any drive thru or cafe. read more

Drinks are good, but one of the slowest SB drive thru. Best to go in or across to Target.

I felt totally embarrassed and shamed today by Kailyn. Sorry if I spelled the name wrong. It was a very bad experience. I went through the drive through and asked for a Ham and Swiss. She mentioned they were out. Ok so I asked what sandwiches do you have. She said the tomato mozzarella and I asked is that the one with pesto? She said yes. So I said I'll get that one. She then asked would you like a water with that? I was taken aback. I've been going to Starbucks for years and have ordered many sandwiches and drinks. Never have I been asked if I wanted water with my sandwich. I've been asked if I wanted to add a drink to my order. I've been asked if I wanted to add food with my drink. I actually already had a Starbucks strawberry açaí lemonade in my car from earlier. But it really wasn't what she said it was how she said it and her tone. It was rude and condescending. I've never been made to feel like that. At the drive through window I asked to speak to her manager and I got Elizabeth. She was nice but said she usually doesn't work in that Starbucks, which to me equated to she didn't want to deal with the situation or me. Well that didn't garner confidence and she was apologetic but I still didn't feel great! Worst experience ever! I won't go back to that Starbucks!!! read more

They will yell at you for arriving at the drive thru if you're 2 minutes early for your mobile order. I never write reviews but that interaction was so uncalled for. read more

this starbucks is terrible, they are rude and not timely, i was perfectly nice and she closed the door on me in the middle of the conversation, they put berries in my drink and i didn't want them!!!!!!!!!!! read more

We've stopped couple times sense it in are way home. So we've gave them multiple chances but this is probably the WORST Starbucks. There hasn't been a day they don't fuck our drinks i ordered a mocha cookie crumble it was so watery that all the chocolate chips went straight to the bottom and also didn't add whipped cream and we order mango dragon fruit and they didn't even put ice we ask for ice and they barely even added any. The workers for the most part are nice but they don't know how to make drinks or fallow direction on how to make a drink. read more

Starbucks - Mango dragonfruit - Coffee & Tea Near Me - Antioch, California

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The worst of the worst Starbucks I have experience while taking order all she say is uhumm no thank u what kinda customer services and then the guy on the drive thru forgot to give us our change so why did I use the drive thru for read more

This morning the employee with the green hair (no name badge) refused to let us add a sandwich to our order because there was a "line" behind us. There was one person behind us and one ordering. We ordered two of the same drinks one of which was ready and the other #drumroll... we had to wait for! All I'm saying is customer service should have let her evaluate the situation and make that exception. Disappointed in the am. read more

Starbucks - Grande we waited for - Coffee & Tea Near Me - Antioch, California

That was the longest waste of time I've ever spent, can't make one drink in under an hour

I love Starbucks and this store has been in my heart and my whole family loves it. The service is amazing! The ambiance is so comfortable! And the drinks and food are great! read more

Terrible customer service. I ordered a tall coffee Frappuccino and the attendant did not even take my name. I sat down for a few minutes, and then turned behind me and saw the drink on the counter. Nobody bothered to call the drink out or let me know it was ready. If I hadn't turned around and get up, the drink would've continue to sit there and melt. I went up and asked if it was my drink - the baristas all had headsets and none of them acknowledged the problem or made eye contact. Rather, one of them 'dismissively said have a nice day,' rather than "I'm sorry." I know customer service is all but dead in 2024, but experiences like this make you want to go out and not spend money at Starbucks. Definitely no more tips from at any Starbucks if I ever come back. read more

I have always been a regular at this location and often the staff are pleasant, however today was inexcusable. When I asked how much my order was going to cost (so that I could make sure if I needed to reload on my app) the girl responded with, "Um... I don't know. I'm still making your order" in a very unprofessional tone. The hiring manager did a really shitty job with that one. Needless to say I cancelled my order and got my coffee elsewhere. read more

I placed a mobile order to pick up inside the store; i received a notification that it was ready, but it was not. I had to wait over 10 minutes; and not only did I have to wait, my drink tasted terrible. I ordered the iced lavender cream oatmilk matcha, and it was all oatmilk. I was literally drinking a cup of oatmilk. It wasn't even green. & the lavender cold foam was nonexistent. I watched the barista make it; she blended it for 3 seconds and poured it in my drink. Essentially, it was just cream added in my matcha. No lavender either. I went home and tossed it in the trash. If I had time to wait for them to remake it, I would have. But i had already waited 15 minutes. Maybe it was just a bad day, but I was super disappointed. read more

This Starbucks is the closest location to my home. I go to Starbucks about once twice a week. This location has some of the worst employees. They don't acknowledge you they make you wait in line and they're not that busy. They're always out of Splenda for any drinks. The restaurant and work area needs some attention for cleanliness, they have boxes piled up along the hallway toward the bathroom. Whoever is responsible for managing this location needs to be changed out or step up their game because as prices go up with Joe Biden inflation consumers are going to expect better service better quality of food and better results when you come into the store.wake up or walk out. read more

Quick and friendly service if you go inside. The only downside to having to do this is the parking lot is a little hectic and the drive thru line is always long. I recommend app ordering and picking up inside at this location read more

Stopped in around 7:40ish to buy some hot holiday coffees this evening. Talk about AWKWARD! Asked for a menu of the holiday drinks. Couldn't see them on their board. And the cashier was blunt and rude. We were looking for specific drinks, could not see them. We wanted to make sure they still offered them since we rarely buy those type of drinks anymore. Come to find out they were on their board...just hidden under the tinsel. We thought this place turned into IN N OUT, you have to know their secret menu. Gave a two, because they were very efficient. Short wait for our Gingerbread lattes and Eggnog Latte. read more

Starbucks - The holiday drinks that we were looking for are under the tinsel. Smh! - Coffee & Tea Near Me - Antioch, California

Sat 20+ minutes in the drive through with 5 cars ahead of me. WHAT IN THE ENTIRE FCKU?!!!! Most people use the app so it's just a pick up. What are they doing in there?!! It's entirely unacceptable. Oh and fewer people walking in...so, WTF?!! read more

This is thee WORST Starbucks of them all!! I am use to the staff greeting me as I walk through the door, or when I approach the pick up counter. The girls here, are extremely rude! Do not acknowledge any customers whatsoever. They are VERY slow! And They have no sense of urgency when they are busy! They will continue to talk and goof off amongst themselves and totally disregard any customers! No smiles at all. They look miserable, like they hate their job. I literally was waiting for my drink to be made (which was already past the time it said it would be ready) and the girl NEVER called my name when she finished it. Just barely left it on the counter. Luckily I went to go look around another customer that was standing there otherwise i would have been waiting much longer as my coffee got cold. Definitely need to reevaluate the staff they have at this location! They do not belong in customer service, let alone a Starbucks! read more

great service! i ordered my favorite drink via mobile and my came out hot a fresh 2 minutes after i walked through the door

Not surprised at all these dismal reviews of this poorly managed Starbucks. Ordered a shaken latte with no ice (as the app allows and as I order successfully from numerous other Starbucks locations). When I arrived it had ice in it. I showed them my order and the barista rudely said they don't make them without ice. Further discussion went nowhere so I asked for a manager and was stunned that she doubled down on this horrible customer service and said corporate demanded that they don't make these drinks without ice. Why would the app allow this option if it wasn't available? Why would every other Starbucks I go to have no issues making it the way the customer wants? Read all the poor reviews here and it's not a surprise. I will not return. read more

8.17.24: I've been working for Starbucks for 14 years and this location is the worse Starbucks I've ever come to order from. Their employees are so snobby and so rude. They don't ever call names when you order inside even though they ask for your name. I order espresso beans the app and It gives the option to which they can grind the beans and I did espresso. They didn't grind them. I had to go back and interact with this snobby employee that I had to point out on the white tag that it said it was supposed to be grounded on espresso and she said I didn't know that's what it meant. What?! Seriously! PATHETIC!! Get it together! How do you work here and don't know what the tag means? I stopped coming here for a while but decided to give it another chance today. I was wrong. read more

One of the worst Starbucks. They're always 20 mins behind on mobile orders & always outrageously packed/busy. Don't come here, just don't.

My first time here, went inside to order a quick ice coffee. The staff was attentive, fast, and really friendly! I didn't know they have a drive through, but I thought it was quicker to go inside. I was in and out within 5 minutes. My order was ice coffee with vanilla and soy. Yum! read more

Starbucks - Iced coffee - Coffee & Tea Near Me - Antioch, California

Been here for about 20 min waiting for one dragonfruit drink. Tons of mobile orders sitting here and it feels like we are being punished for walking in. read more

Starbucks - All mobile orders and 8 people standing around waiting for orders they placed inside. I've been waiting 20 min. - Coffee & Tea Near Me - Antioch, California

This is one of the worst Starbucks two days in a row and they are out of ham and Swiss baguettes again and today they are also out of iced teas at 1 pm in the afternoon seriously wow and the drive thru girl says it so sarcastically we're out..plus the drive thru line takes forever been a Starbucks customer but I'm not happy with this particular location as they are always running out of everything and could care less obviously read more

After visiting this store for YEARS, I have to say that it is chronically understaffed and unprepared. This store gets a lot of business and there is frequently -- so frequently it's become normalized for them -- any number of issues from them running out of products, including lids or straws, to delayed service. Placed mobile app order at 3:15pm for 3 drinks & it wasn't ready until 3:46pm. I don't fault the workers who appear busy, stressed as heck, and tired. I fault whoever is managing this place and needs a better handle on stock supply, peak service hours staffing, and keeping their system up. Other Starbucks I visit locally and further out (I travel quite a bit btwn NorCal & SoCal) do not appear to consistently struggle the way this store does. I uplift this in the hopes some honest feedback helps the mgmt team reflect. It's clear the workers want to get it right, it just doesn't appear they are well supported with product, equipment, and personnel they need to do so. Good luck! read more

Starbucks - Storefront - Coffee & Tea Near Me - Antioch, California

Coming from the birthplace of Starbucks, I've found Starbucks in the Bay Area a wholesale disappointment. Slow and inconsistent service is the norm in the area. I imagine a Seattle area Sbux manager moving to the area would stroke out and die their first day in a store here. While this location is not immune it does much better than the others I used to frequent in the Brentwood/Antioch area. Drinks are decent, service is usually friendly, but they are slow. read more

Bummer! Heading out of town on a trip and we got two coffees with some food. The staff was working hard and it was busy. Unfortunately the girl making the coffees got a little excited with the sugars and we both ended up with super sweet coffee that was awful. We didn't realize until we were on the road so didn't feel like going back to fight the lines to have them both redone. I'm sure they were trying their best but wished she'd just read the sticker! read more

Every time I've been here the crew is friendly & patient, explaining the different new drinks & helping me understand the nuances of my Starbucks app & the various challenges‼unfortunately here @ this location they have discontinued the herbal chai teabag I also like the fact that they have a drivethru & are open late- 11 & 11:30 on weekends They are so nice- I went on BOGO Frapp after 3pm & ordered a grande matcha green tea & java chip- no whip but Someone took my grande so they gave me their tall, then I got my java chip but they had to knock off the whip then they upgraded my matcha to a venti Also, they looked in the back for a salad I was looking for:: Super Sweet & great customer service by Logan & Gia‼‼‼ I am not even a "regular " but they are always caring, helpful & friendly to me‼‼Too bad my smiley emojis don't show up here read more

This is my least favorite Starbucks. It has been slow and lacking in customer service for years. I only come here if I am desperate. Today's visit is why this store needs to make significant changes. I very well may not come back. Wrong order, took forever, dismissive staff. I have complained to other store managers, it is a known thing this store is not good. Not sure why they don't fix it. read more

This is the second time I've come through this drive through and they have a problem taking a simple regular coffee order with a extra shot and steamed cream. And I get a warm coffee (which is why I asked for steamed cream) they don't double cup like 80% of the other Starbucks do. And, they just put a little cream, which undoubtedly isn't steamed. $3.25 for each. And they can't make it correctly. And, it also tasted like it may have two raw sugars instead of the 3 I asked for.. You know how you know how your drink taste because you drink it every day , sometimes twice a day. Is it too much to ask???? read more