I visited inside on 11/20 in the evening. I had a Sugar Cookie Latte and they answered all my questions due to dietary restrictions knowledgably. The crew working that night were wonderful, making sure that everyone's order was correct. There was a massive rush of people with mobile orders, inside orders, and the drive through was around the building. These poor folks were super short staffed, only two workers when I came in. Despite a slew of crabby people, they were kind and did everything they could to speed up orders. Kudos to the night shift from the 20th and management, please put more workers on! These wonderful people are running themselves ragged! read more

Tried ordering at drive thru. The person taking our order interrupted, didn't listen to us, did not confirm our order and sent us on. When we arrived at the window to pick up our order and it was wrong. Instead of letting us explain what happened we were scolded and told to go back in line and order again. She wouldn't even let us pay for the one drink they had made or offer to correct the mistake. We immediately drove to the Starbucks on College and Bluemound where we received excellent service (a little comedy routine ;) and a very pleasant conversation) in less time than it would have taken to reorder our drinks. Go to the Starbucks on College & Bluemound! read more

I visited this store today around 11:15AM, I went inside to order. My daughter just turned 9 and wanted to spend her birthday money at Starbucks, this was her first time ever. She ordered a birthday cake - cake pop and a pumpkin spice latte. She received the cake pop right away but the pumpkin spice latte took forever. Multiple people came in after us and received orders before us, I finally inquired after 20 minutes and was told we would be next. It took 10 more minutes to finally receive the 1 drink we ordered. First and last time visiting. It wasn't even that busy there was only 4 people in front of us and they had already ordered and were waiting for their drinks when we walked in. Very disappointed birthday girl. 30 minute wait for one drink is absolutely unacceptable, car after car came and went in the drive through line while we sat there and waited. So disappointed that she spent her birthday money on an overpriced drink and had this experience. read more

Very tasty, I dream about this drink at night :) The Christmas music was very entertaining. read more

Starbucks - Pinkity drinkity - Coffee & Tea Near Me - Appleton, Wisconsin

Service was absolutely appalling. Stood at the register waiting to place an order for over 10 minutes to the point I asked if they did in store orders. Team was clearly not capable of keeping up. read more

Admittedly, I didn't read the reviews before coming to this Starbucks. If I had, I'd have probably stayed clear entirely. So, for once I am glad that I did not read the reviews! I drove through, so I can't speak to how the inside of this Starbucks is. I had an excellent, speedy drive through experience. I ordered a tall iced oat milk latte and it was great (highly recommend oat milk as a non-dairy substitute!) I found the staff to be exceptionally friendly! I'd come here again. read more

So this was in my matcha latte. I took a sip and this big chunk came out it was super slimy and bloody. I'll let you decide if you should ever go to this Starbucks.... If I could give 0 stars, I would. read more

Starbucks - This was in my matcha latte. I took a sip and spit it out. It was slimy and bloody. Disgusting. - Coffee & Tea Near Me - Appleton, Wisconsin

This location is thoroughly notorious for their horrendous customer service (rude, unprofessional, argumentative), wait times (even with only two cars total at drive-thru), incorrect orders (why is it repeated back correctly as iced venti yet still they hand over a hot grande??), and trash parking lot. read more

Stopped by there in the morning, 6:45 am, there's a sign on the drive thru that says the camera is out so please say "Hello". Said hello 6 times, no response so I pulled up the window and waited another 5 minutes. Associates inside moving around, never acknowledged me. Saw a customer behind me saying hello as well with no response. I left and called them to let them know they had some customers waiting. Their response was that they got in late today and weren't quite open yet. Maybe update your sign then so customers aren't saying "hello" for 5 minutes? It just came across unprofessional, this location seems to be going downhill with this and past experiences. read more

They nicely greeted me as soon as I walked in the door. What I originally wanted they were out of most of the ingredients but they introduced new substitutions to me to make my drink taste even better.Service was super nice! read more

Just waited 35 min in the drive thru line. Consistently the slowest Starbucks around, congrats

Kayla who gave us our drinks at the window was so sweet! Fast service and good alternate options given due to supply sortable. Best Starbucks experience! read more

I'm in Appleton a couple times a weeks and is located right off highway 41 and near the mall. The location is convenient for me, especially if I need to kill some time and get some work done. I like the layout here as the have a square area with several tables. It's easy to take a table for yourself, or if you have a bigger group, move the tables together. A lot of coffeeshops don't have the space to do that. If you want to stay away from people there are high tables along the another wall. Never had issues with the service as I'm a simple guy and only get tea. When I'm doing work there, it can get annoying as the staff are pretty chatty with each other when there's not much to do, and sometimes it gets a little loud. read more

Yesterday the drive through took 28 minutes. Today 26 minutes. Both days our drinks were awful. Go to a different location or place.

This, by far, was the best service I have received. After ordering a nice hot drink and getting back out to our van, it seemed I was on my way. While stopping to get gas I offered my drink up to my wife to try. A moment later, the cup slipped from her hand - and was all over the floor of our vehicle. Now, I was about to admit defeat, and just let the spill be and drive home. But I needed my coffee that day. So we headed back to the Starbucks. I was asked 'would you like another?' to which I replied, 'I would, the other one ended up on the floor of our van.' At this point, I was not happy to be getting ANOTHER cup and having to pay for another - but to my surprise, the piping hot cup of coffee was refilled - at no charge. Customer service was way beyond what I would have expected. Thanks for the great service! read more

Starbucks is Starbucks and this location is as good as any I've been to. I did notice that they have raised their prices on many of the items I buy. I hope that is not a trend as I know coffee prices are down. read more

Maybe if the stupid barista weren't worried about who's gay, bi sexual or what gender they are they could get your drinks right. Support your local shops that actually can figure out how to make a "craft" coffee read more

This Starbucks location is the slowest place on earth. I timed the moment I pulled into line until I received my drink and it was 39 minutes. Yes, 39 minutes of my life that I will never get back. This will be the last time that I visit this location. They either need more training, more help, or both. read more

I frequent Starbucks often because I appreciate the consistent service and product. In the 6-7 times I have stopped here while in Appleton, the only thing consistent is the slow and inaccurate service. It doesn't matter if I go through the drive through or into the storeI always spend an abnormally long time waiting for my order...disappointed read more

The Richmond St. @ Northland Ave location is not listed. Great tasting coffee, fast service, clean facilities including the restroom. read more

Was thinking maybe I should just give this Starbucks another try after last time of bad experience. Definitely not a welcoming Starbucks. Baristas are not so friendly. It took a while to just get my iced coffee. Nobody was in line except drive through, which means they gave their all attention to the drive through. I understand it's a busy location with the mall. Great layout inside though. Wish the baristas could be as awesome as the layout. It's a disappointment. read more

I had ordered an espresso and ended up with more grounds than liquid. Was not overly impressed

Smallish store that needs a bit of an upgrade. We stopped on our way out of town and when my sister wanted a toasted bagel was told they didn't have a toaster...so why sell bagels? We were told they were getting an oven soon and would have more breakfast offerings. The coffee seemed stronger than usual; on the bright side, the reduced fat berry coffee cake was wonderful...... read more

Best Starbucks I've been to! Baristas are very nice and welcoming, sometimes it's quite busy being next to a highway and the mall, especially during the holidays but the baristas always seem to stay positive and keep moving! They pay attention to details of your orders & make you feel very welcomed. Keep up the good work! read more

Garbage overflowing, floors and tables dirty, bathrooms a mess, workspace behind the counter has s&$! Everywhere! Coffee good, but cmon man! read more