Consistent and clean. Lots of people deride Starbucks but I like it. No complaints!

I have never been in this Starbucks without having to wait at least 15 mins ..not once !!!! Even when the store is not crowed I'm garranteed a 15 min wait time .. staff is nice but wait time is crazy!! read more

My favorite Starbucks! Want to know why?! It's the closest one to my front door. So if proximity to my house is important to you, drink your lattes here. And if you are going to stalk me at least buy me a drink. Tall green tea plain or regular coffee with half & half and lots of good ole' American granulated sugar. Thank you very much! read more

As a big cheerleader for Starbucks, it pains me to give a 2 star review. But I am pissed off and here's why. At Pentagon City you can only get validations from a few places, Starbucks being one of them. I've never had to ask Starbucks before since I am a Costco member and usually go there. Today my husband and I wanted coffee and thought it would work out well. When I asked the barista to validate my parking, another barista took the ticket and scanned it and handed it back. On my way out of the parking lot, the attendant informed me the ticket had not been validated and charged me $2 (mind you, I wasn't even here for 30 minutes.) I tried to explain that the barista took the ticket and scanned it. "You have to take it to the customer service desk inside the mall." Well, the Starbucks people made no mention of this. I even offered to show our receipt as proof. I am cheap-I wanted to park the car, buy something at Costco I'd eventually use anyway and get my free parking! But there were three cars behind me. So I paid the $2 and am upset it cost more to park to get the coffee than the actual price of the coffee. To top it off, the coffee was awful-that burnt taste I only rarely get at Starbucks. So Starbucks-you owe me a better cup of coffee AND another cup of coffee because my next cup of coffee money went to parking! The layout is actually quite nice and there is a good amount of seating. Baristas are nice but obviously not aware of the parking policy. read more

I'm not a huge fan of Starbucks by any means, however, for the sake of this review I'm going to be as unbiased as usual. This is located in Pentagon Row which serves a great convenience for those who live in area. Specifically during the winter and being located right by the skating ring makes it perfect to get a got beverage. It serves its typical overpriced fare of coffee, shakes, and premade breakfast items with a few select sandwiches. Generally I find staff here to be nice. I do not frequent Starbucks at all, but when I do, it is typically this location. I've been here about 10 times in the last two years. It's the closest Starbucks to my home. It's the only coffee option in Pentagon Row. read more

Really nice decor and space, plus it's always clean. However, the service is very slow. Even when I've been the only person in line, it takes 5 or so minutes to get my order out. When baristas are busy with other work behind the bar, they completely ignore those customers standing in line without so much as a "Be right with you!" On the plus side, my order has never been wrong. read more

This is a decent Starbucks - may cappuccino was okay but what turned me off was the general upkeep of the place. Rather messy and no t stocked with sugar and other stuff. Generally I can ignore that if it is busy, but there was no on in line and only 5-6 customers in the entire time I was there (over 30 minutes). But not one employee made any effort to clear out tables or refill the condiment station. read more

I am seeing that people are reviewing both the location inside the food court of Pentagon City Mall and the one inside the Pentagon Centre located near Chevy's. This review is for the location inside the Pentagon Centre since the cover photo is for this location. I usually get a latte from Starbucks since I cannot drink their brewed coffee. I get very jittery after drinking their brewed coffee, but I was fine with their espresso based drink. The coffee is consistently good and the service is usually quick. Note: The address for Pentagon City Mall is 1100 S. Hayes St. Arlington, VA 22202. For those who visited the location inside the mall, please create a new business portal for this location. Thanks. read more

Exactly what you would expect from a starbucks in a shopping center. The baristas were friendly, they called my coffee out by my first name, limited seating due to solo patrons who spread their laptop/papers all over tables meant to seat four. I purchased a skinny vanilla latte (yum, my regular), the Michael Buble Christmas CD, and a peppermint brownie pop (first time buy!). I enjoyed the brownie pop but Leah didn't. She says the consistency of the cake pops are overly moist and feel undercooked. I, however, love anything loaded with sugar so it doesn't take much to please. Christmas CD is a gift so I haven't listened to it and can't review it. Overall, much appreciated break from my Marshalls/Nordstrom Rack shop-a-thon. read more

Starbucks - Peppermint Pop and Skinny Vanilla :) - Coffee & Tea Near Me - Arlington, Virginia

The African American young lady mistreated us just because we asked her to remove the wepcream from the top , she even gave me the other coffee like I was begging for free coffee . Never going back again , they treat even better in gas stations read more

It's a Starbucks, but don't expect this site to offer you much of what you want the way you want it. I've only been here ten minutes and I've witnessed one customer send back two items he was dissatisfied with. And ok, maybe he's picky. But they don't have what I wanted so I had to settle. The point of a franchise (aside from building capital) is to provide the same product at each site. I also just witnessed two employees across the counter (one just ended a shift) discussing what part of the machines had and had not been cleaned. Pretty disturbing as she's also making drinks. *sips Caramel Frapp* not bad at all. If I didn't witness the cleaning convo, I would have bumped it up to a 3 star, but instead this visit gets a solid 2-star rating. Good luck on your visit! read more

RJ was great!!! I screwed up my order, but he was there to save the day. Happy Mother's Day to me.

I go here several times a week and the employees are always very friendly to me. They usually have a smile on their face and make me feel welcome. It is surprisingly clean for the amount of traffic. There are tables and chairs outside where you can sit and watch the eye candy going to Bally's Gym. lol read more

Right off the Pentagon City Metro station.The Frappucino tasted like...well, a Starbucks Caramel Frappuccino. Its Starbucks. What is there really to say about the item choices. So this is more a commentary on the service and layout. Decent number of chairs and tables.Outdoor seating. Large window to people watch. Cashiers...oh, excuse me, Baristas are friendly and talktative.All in all, Its A-OK! read more

It's super modern and nice. It looks like a NY City loft. Everything is brand new. The ceilings are high and showcase the exposed brick. They have the most beautiful glass display case. The food looks almost to perfect to eat! read more

There is a boy treated me very disrespectful. After he did my drink wrongfully，he throw my drink heavly into the trash. He thought I did not know english，so he loudly said bad words about me with his coworkers. After he made me another drink，I said thank you，but he rolled his eyes heavenward in disgust at me. read more

A typical Starbucks. I have no strong feelings. They haven't messed up any drinks. The staff are fine. The menu is fine, as far as Starbucks go. The store can get a little work, which is understandable, considering the location. read more

This is stupid! I was waiting for 30 min for a hot chocolate! Then, the employee practically threw it at me! When I drank it it was gross and had chunks in it! Now I am sick! Thanks a lot! I am on a school trip and didn't need this! Begone! read more

After having a bad experience at this location I had a great one this morning around 9am. Two baristas by the name of Leslie and Josh we're great and helpful. Leslie took my order and helped me switch up what I typically get to try something different and that drink tasted great. Josh made my drink and I realized when I ordered the wrong milk (I ordered soy instead of almondand he was more than willing to remake it for me. This type of service is great customer service! read more

I really enjoy this store. Its convenient, has a great staff and nice atmosphere. My only complaint is that on the weekends it always seems to be under staffed. I waited today almost 15 minutes just to place my order. yesterday was almost the same, I believe they had 3 people working today at a time I would think is a peek coffee time, 10:00am. When I left the line must have ben 10+ people long. read more

Very conveniently located at the corner of 12th and Fern. Service is just so so not very friendly but not rude either like I said just so so. Not very much seating inside they do have outdoor seating as well. Like all Starbucks, coffee is overpriced but it's a convenient place to meet a friend for a quick chat. read more

That one barista with short hair tied back is the most courteous barista ever. He treats his croissants with such care.

The staff had no idea what drink I ordered and the place was mobbed with children ordering coffee, YIKES.

Don't forget to keep your receipt so you can validate your parking, your purchase give you $1 off parking.

The best thing about this Starbucks is that it is in the mall, and when I went there I was thrilled to get an iced coffee (it was 103 degrees outside). But they didn't have a nondairy creamer or soy opton readily available. read more

The barista doesn't look happy. The bathroom had two empty toilet paper rolls and a bunch of trash on the floor (it had only been open for 90 minutes). But the food was quick and so was the coffee service. read more

The coffee tastes great, but the only thing louder was the staff. I'm all about having a good time at work, but when there is an incredibly long and slowly moving line, cut the jokes and antics and pick up the pace. Waited about five minutes with only a few people in front of me and heard all sorts of personal details that should probably be discussed during break, not when people are waiting and everything is moving like molasses. read more

This place stays uncomfortably cold; like they don't want anyone to sit in the store. They really need to do something about the temperature and adjust it with the weather. read more

As a Starbucks, this one is fine, not that different from the rest. The guys working the register are great and quick. The main issue that almost never fails is that because of the nature of this yuppie neighborhood, there are always children whose parents let them run around freely. And that's annoying. I went this morning and there was some kids event nearby, and the parents decided to bring in what felt like ALL OF THEIR KIDS (ages 1-5) and they were running around, crowded everyone and the parent were like whatev~~~. It sounded like a bar-- with children's voices. Very annoying. read more

Ordered a misto with nonfat milk through the mobile app and they gave me 2%. I didnt realize until I got home. How hard is it to read? I went back to complain and the on duty manager at least listened and offered to make a new one but I expect better for a $4 coffee. read more

This is one of the WORST starbucks, and people know it. Considering it's feet away from the metro, it should be packed al the time, but it's not. That's because everyone has been burned by them. I have been in there several times when there may only be 1 or 2 people in front of me, yet it has taken well over 15 minutes to order and get my drink. The last 2 times I was there, my drink was wrong. The last time I was there, the guy in front of me waited so long, he just asked for his money back and left. they gave him his money with NO apology or free drink ticket. May I add that the last 2 times I received the wrong drink it was back to bak days by the same guy!!! With no apology and no free drink ticket, which I have become accustomed to at other locations. Even though this is the closest and most convenient location for me, I have had it. I will not be going back there. read more

This quite possibly could be the worst managed Starbucks in the MVD. It seems like more times than not only two employees are working and two employees is simply not enough to to Handle a mall crowd. I have waited in line for 20 minutes on a number of occasions only to be told that they are out of English breakfast tea. The employees generally have an attitude that is not customer service friendly. Just a bad Starbucks in general. I have ended up going to the Au Bon Pain 20 feet away. It is faster and cheaper and no attitude. read more

What a terrific location! So happy Starbucks opened a place here. So convenient for bikers and walkers heading to Pentagon City metro or the Pentagon! Can't wait for the patio furniture to arrive for outdoor seating and Starbucks evenings with extended menu, wine and beer! read more

I got a peach tea lemonade today. First, I ordered a mango black tea lemonade and the cashier stated "we don't have mango." I looked at the menu again to make another selection. Her tone was really crappy. Then the girl who made my drink did so like she was in a hurry to get off. When she was done she damn near slid it off the counter. Young chicks full of attitude and no proper customer service. The only positive was that the drink tasted good. Otherwise, I would not go back based on their terrible customer service. read more

Great location only 1 block or so from the Pentagon City metro. Much better food options than your average Starbucks.

I always come here because it's a block from my house. The staff is very rude. I've worked at a Starbucks before and I don't know how they are getting away with being so entitled and condescending to their costumers. I always brushed it off until recently I ordered a coffee and a warmed croissant. My coffee was done but I waited for my croissant for like 10mins, the guy behind the counter ( a skinny tall guy with short hair tied in the back) didn't bother to ask me if I needed help, so I asked him if my croissant was ready and he ignored me turned around and put it in the oven as I saw him- mind you I've already been waiting for a while now and they didn't have any queues. He pulls it out of the oven a slams it literally on the counter, didn't apologize or anything, as if I didn't spend my hard earned money on it, and I was receiving the item for free. I was so shocked and triggered that I took time to write this lengthy paragraph. It's more of a note to the manager( if he ever sees this). read more

I ordered a plain bagel and even though there were 5 people working I never got it. After 15 minutes of waiting I asked a woman who was restocking about it. She frowned at me but went and put a bagel in the toaster. When I finally got it I noticed it still wasn't right and she glared at me the whole time she fixed it. I've never had to work so hard or put up with as much for a plain bagel. Poor customer service, especially considering so many people were working and no one even asked why I was standing there for so long. I do have to give props to the one woman who was the barista; she was efficient and friendly. Too bad I didn't just order a drink. read more

Ok if you want coffee but they don't know how to stock the store. If it's busy, you will wait an eternity.

This is a better Starbucks than the one on Joyce St. The customer device is decent and they usually get your drink close to being correct. Not perfect but better than some. read more

Been here several times. Service has gotten a lot better and haven't observed unhygienic activities.