Stopped by Starbucks today for one of my go-to iced drinks--the Caramel Ribbon Crunch--and it did not disappoint. It's always a solid choice when you want something sweet, cold, and consistent. I decided to sit in and do a little journaling, and the atmosphere was exactly what I needed. It's cool inside (perfect break from the heat), clean, and not overly crowded. There's soft background music playing--nothing loud or distracting--just a calm, easy vibe that lets you focus or unwind. There were quite a few people enjoying the outdoor seating since the weather was nice, but inside still felt relaxed and comfortable. Service was great--quick, friendly, and efficient. Overall, this location delivers every time: good drinks, clean space, and a peaceful environment to reset or get things done. Definitely a go-to spot for me. 10/10 recommend. read more

Starbucks - Caramel Ribbon Crunch...yummy - Coffee & Tea Near Me - Charlotte, North Carolina

I been going to this store for almost 3 years never had no problems now the employees don't know how to make a drink that I been buying for almost 3 years so I change from my cold drink to a hot chocolate they did it wrong one time when order a sandwich it's always a mess read more

Someone please help with this. I've been visiting Starbucks for many, many years. Today I ordered a tall Pikes with half and half and one raw sugar. I said lots of cream. On the board they charged me .70 cents extra for the cream, calling it Breve. I said I have never been charged extra for cream in my coffee at Starbucks ever in my life. They said they will give me a splash for free, but extra cream costs more. I can come inside and make my own and put tons of cream in for free can't I? I hope the manager of this store sees this. read more

Every morning I order the same thing, and every morning besides my coffee, it is never consistent. Hot tea should always have a stopper, yet I always need to ask for one. I have to ask for a bag for my food nearly every time and as well as a straw for my cold drink. One day I pulled up to the window and the employee said he accidentally knocked over one of my drinks and asked me if I would like them to remake a drink that I paid for. I come from the food industry as well and I never leave bad reviews especially for a Starbucks. The staff almost always has a good attitude but need to exercise some common sense read more

The drive through is very convenient. Sometimes there's a line but it moves pretty quickly. Staff in the window are always wearing masks but still have friendly service. Inside is busy but they work hard! read more

Baby girl wanted Starbucks and I had to take her today. I've been to this location a few times and it's very convenient for the area. There's always a line in the drive thru. I only go inside, never used their drive thru. Service is always speedy and consistent. Baby girl loved the experience and enjoyed her drink and cake pop. They made her feel special. Starbucks 13129 S Tryon St Ste 100 Charlotte, NC 28278 (Review 668 overall, 13 in 2022) read more

Decently sized but when I stopped by, the parking lot was nearly completely full. They weren't in the sandwich place and they weren't in the mattress place. They were all in the coffee place. This Starbucks was super busy and very crowded. Loud with people and with espresso being steamed, but when it's not busy there is enough room to sit with a laptop for a bit. On the plus side, it is a standalone Starbucks, as opposed to being inside one of the supermarkets nearby. They do have a drive through now, which probably makes it way easier for the folks headed towards Uptown Charlotte. I think access is difficult. read more

Starbucks - Starbucks in Steele Creek - Coffee & Tea Near Me - Charlotte, North Carolina

Nice place. the girl was super sweet and super friendly to the man before me. Even said he was nicely dress and looked great. Me, she just said hello and took my order. Service was good but wished I was the man in front of me. read more

Would give zero stars if I could . The entire staff has changed . They need Micah back her drinks were fantastic . I order an oatmilk latte every time I go in and they always give me regular milk . The young lady at the counter after ringing my drink in wrong proceeded to make it and gave me a cup with espresso all over it. I think for eight dollars for a cup of coffee the least they can do is give me a properly presented drink. read more

Starbucks - Coffee - Coffee & Tea Near Me - Charlotte, North Carolina

Very slow service, and the problem is once you get in the drive through line you cannot get out. Waited in line an hour today just because I couldn't get out of line. They take mobile orders ahead of the drive through, so if you go here mobile order, do not get in line!! read more

I placed an online order At 4:02pm on Fri, Dec 28th, 2018. to the Starbucks at the following location. Hwy 49 & Steelecroft Pkwy 13129 S Tryon St #100, Charlotte, NC 28278 For 1 Frappuccino, and 1 sausage and egg sandwich. I arrived at the location and waited for my food and drink. After some time, my drink arrived, I informed the employee that I was also waiting for a sausage and egg sandwich. He said, and I quote, "I think we might be out of all the breakfast sandwiches, I don't know, you'll have to go wait in line and ask the cashier..." I went and waited in line, which was about 5 people deep. OK, I finally get to the cashier (my Frappuccino melting, my handicapped wife waiting in the car, for said frapp). I explained the situation to the cashier. She says she'll check and see if they have the sandwich. She checks and there is no sandwich. And she says, "sorry, we are out". Then she just stands there in silence for 30 or 40 seconds. Until I finally say, "well, can I get a refund". And I said, "to be honest, I would like a drink coupon for my troubles, because the way the first employee handled this was very rude. And if I can't have the drink coupon, I'd just like to speak to the manager". The cashier is nice btw, just appears really new and doesn't know how to do a return. She gets the supervisor, who has been in earshot the whole time. The supervisor never gave her name. But she asked what the problem was. I explained again. She said she would give me a refund, but that starbucks didn't do drink coupons anymore. I said that's fine, I just feel the services today was rude and I'd like a store card for contact. She claimed she was all out of cards. And then still wouldn't give her name. (which wasn't a huge deal, I have to stress that I was calm and not cursing or anything, because I know starbucks HQ usually takes care of frequent customers in these situations) So while she is on the register, I snap a quick picture, so I have a reference for who told me stuff and who handled this. No flash, just pulled my phone up real quick and took the pic. At this point I had not even raised my voice (and I never did while there). The supervisor notices me take the picture and immediately demands!! I delete it. I ignore her request and simply say "I'd like my money back, for the sandwich I have paid for, that you do not have", she again demands I delete the photo or she will call the cops. I said "go head, I haven't done anything illegal, I'm allowed to take photos. Please give me my money back for the sandwich you do not have". She then calls the cops. (i call my handicapped wife who is in the car, to explain what's happening) I stand there, my Frappuccino melted into an ugly mess. While she calls the cops for 10 mins. She finally gets off the phone and claims the cops are coming. But finally gives me my return and says "have a nice day". Clearly she didn't want me to stay, and since I hadn't broken a single law yet, I wasn't going to defy her and stay. I had no reason to, I had everything I need at that point. Maybe inform this supervisor, that it isn't illegal to take photo or video in starbucks. That's how terrible viral videos of starbucks happened. This all ended about 4:30. I am appalled at what I had to sit through and how I was treated in front of a room full of people. And I do not plan to let this go without some form of compensation. This whole ordeal was ridiculously unnecessary and starbucks had several opportunities in this one situation to correct this. I suggested drink coupon, because that's what you used to do, that's fine if it's no longer the go to, but she offered nothing but a hard time to me. read more

Starbucks - Coffee & Tea Near Me - Charlotte, North Carolina

They should remove the 'All Day Breakfast Menu' This is the 4th time in a row that Ive been here at lunchtime that they are out of all breakfast sandwiches. read more

November 28 6pm arrival I waited for a total of 35 minutes for a cup of coffee (not anything fancy, just a tall Pikes Place). After 25 minutes, I asked about the coffee and was told by Tom, "I'm backed up, would you like to make it yourself? I'm sorry, I have 40 cars in line outside." Waited another 10 minutes for the coffee read more

10:30 am on a Saturday morning and I spent 15 minutes in the drive through. Don't care how good or bad the coffee is that is ridiculous. Update: It has now been 25 minutes. Update #2: My wife's drink was not correct. Best of luck to all of you that would like to venture into this Starbucks. read more

Starbucks - Drive Through backed up. - Coffee & Tea Near Me - Charlotte, North Carolina

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Love the customer service at this Starbucks location. As I was greeted with huge smiles, granted it was still so early in the morning. The fact this location opens their door at 5:00 am, it's great for us the early birds. For this they earned 4.5 stars in my book. Came in this morning 1/8/19 at 5:49 am to pick up my mobile order that I placed at 5:41 am. There was no costumers inside the store, a few drive-thru orders.The order was just as I placed it, sadly it took too long for the order to come out. I ended up leaving by 5:57am and cause me to be late to my next destination. For the excessive wait I give 1.5 stars. Hope to update my review next visit. read more

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This was one of the worst Starbucks I have ever seen that were out of everything the coffee tasted like hot water. The service was terrible they were rude and did not pay attention to what I was saying. Thus Starbucks should be sued. read more

While the drive-through can be slow, we're in a pandemic. They are busy and possibly understaffed. Either way, when I pull up they are always wearing a mask and super friendly no matter how many people they serve. read more

Our new Starbucks has been open nearly a week, so I felt it was time to give them a preliminary review. First off, I love this location. It is right across from the Carolina Healthcare System Hospital at the intersection of Steele Creek Pkwy and S. Tryon. Even better, it is the jumping-off and ending stop for the CATS Steele Creek Express (http://goo.gl/bfGORF). Those two factors alone automatically make this my favorite coffee location. In addition to this prime location that, incidentally, is also next door to a Jimmy Johns that will be opening soon, this Starbucks has a drive-thru. It is my understanding that is the main reason they decided to open it here. They already have three locations within a 1/4 mile with in-store setups in Harris Teeter and Target respectfully, as well as a free standing unit in Rivergate just down the road. None of the aforementioned locations have a drive-thru which makes them worthless for me. This location seems to be geared mostly towards the drive -thru traffic with a very long driveway wrapping around the building. But, it's not just a drive-thru location. They have a very nice, if slightly smaller interior complete with pub style tables, and a variety of tables and chairs lining the walls and center of the store. That being said, it was slightly confusing when I came in. There was no clear delineation for where the line begins for ordering. You actually have to walk through the middle of the store and wrap-around on the far side in order to enter the line. I only knew this because I watched the CATS driver make his way to order just ahead of me. The store is complete with all the expected essentials, including a blazing hot WIFI, their standard Spotify-inspired music; App-based ordering: including ordering ahead of arriving to avoid lines; very nice restrooms; and a few tent-covered round-tables and chairs just outside the front door. Regarding the team, I have to say they are more than a bit green. They seem to be a little hesitant to speak-up; There seems to be some trepidation with orders: it takes a bit longer than I am accustomed to. But, they seem to be on the right path. I think it is not a question of "If" they will get better, but how long will it take for them to start functioning as efficiently as most locations. For now, the product is a 5, the location is a 5, the price is always a 3, and the team is a 3. Overall I give them 4-stars. read more

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This Starbucks was originally located across the street in the Rivergate plaza. In the same parking lot as McDonald! And boy did I love that place. A little place but the outdoor patio area was great. They have really upgraded this Starbucks when they moved. They added a DRIVE THRU! Thanks Baby Jesus. And the screen show you who you're talking to. Very neat.. You step inside and it's very pleasant and spacious which the other location didn't have. Lots of table., even a nice nook to get away from ppl if you're really trying to focus. The staffs as usual are on point. I did miss the old staffs..twice now that I seen a lot of new faces. Didn't see anybody from the old location. That's a bummer. The only sad thing to the new location is the outdoor seating are small. And the sun beam on us the whole day.. Unlike the other location. I guess that's a little give and take!! read more

Starbucks - Inhaled this up in 2.5 seconds - Coffee & Tea Near Me - Charlotte, North Carolina

I visited this Starbucks on Friday and then again today, Tuesday. Both times I ordered a Grande Iced Chai Tea Latte with 10 pumps of Chai and a Venti White Chocolate Peppermint Mocha. On Friday, the Chai was made with nothing but water and Chai concentrate, which tasted awful. I know it is difficult because of the amount of Chai, but there should have been some milk in it. The White Chocolate Peppermint both days was Mocha, which I know some people like, but I detest it. Needless to say, this Starbucks has let me down. I was a frequent costumer here; however, after this, I am not sure that I will be retuning. read more

Given the declining service since the summer of 2018, increase in drive-thru wait times, and constant influx of new employees who are *always in training* at this location, I feel this review is long overdue. I have been coming to this Starbucks for 6+ years. I went to the original location and was pleased when it relocated down the street with a drive-thru window. I thought the convenience of an efficient drive-thru was well worth the move. Sadly, the drive-thru at this location is anything but efficient. Unfortunately, the original, reliable crew - who consistently made this such a great Starbucks years ago - no longer works here. Once this location trains quality staff now, those staff are relocated elsewhere. The amount of turnover is unparalleled...I have never seen so many staff come and go at the rate people are in and out of this place. Being a regular customer, it has become increasingly frustrating to deal with the constant turnover of experienced employees for new ones being trained. Management is also ALWAYS in transition. They shift managers around from one location to another, and this is a terrible business practice - it may be one of the primary reasons this location is suffering. There is no consistency here. Not only are the majority of new people slow, they don't know the menu, and they cause increased wait times (we waited in line for 25, 30, & even 40 minutes on at least three separate occasions recently). No joke - 40 MINUTES for coffee, mid-morning, is ridiculous. To make matters worse, most of the new staff aren't being taught how to make drinks correctly. I have had to go thru the line 2, 3, and 4 TIMES when my drink wasn't right. Keep in mind, two of the drinks I usually order are not complicated - they require minimal experience to make - but this location is hit-or-miss, even with detailed instructions. I've even had an employee here tell me, after 3 attempts and me pulling around the line twice, that they simply can't make the drink but will give me a $4 coupon or a refund?!?! Really? We're talking about a Frappuccino with all of 3 ingredients here - nothing fancy. Some of the new employees, not going to name them, also have zero interpersonal skills. ZERO. No smile, no "I'm sorry you had to come back through the line for the third time," etc. These workers clearly do NOT want to be there. At least one of the new girls working here is so aloof I had to ask her to *check the case* to see if a bakery item was in stock. She had no earthly clue what I was even taking about. She initially told me they were sold out but my daughter ran in to use the restroom while I was in line and she saw the item I wanted in the case. Why on earth would someone - with limited knowledge of the menu - be given the task of working the drive-thru window with 6+ cars in line?! Within the past week, I was elated to pull into an empty drive-thru to realize I was the only person in line! First thought was, even if my drink isn't right, this will be quick. When I pulled up to the intercom, the associate spoke and said, "I'll be right with you." 7 minutes later (no exaggeration - we sat in silence for 7 straight minutes and nearly left), the associate finally asked to take my order, which took another 10 minutes to produce 3 items (bakery item, nitro brew, and sweet cream cold brew). The bakery item was cold when given to me, presumably due to having been warmed 10 min prior to the rest of the order being made. The last couple of days the place has been nearly dead for lack of customers, and while it's a sad sight, it's also a clear sign that I'm not the only one feeling frustration and buyer's remorse after coming here. If this place can turn things around I will happily change my review; if not, at least potential customers will have some idea of what to expect. Do NOT come here if there 5-6 cars (or more) in line and you don't have time to wait 30 min in the drive-thru. Final observations: This location is also frequently out of stock on popular items. Weekends are the absolute worst - by the time Sunday rolls around, they have next to nothing stocked. It's Monday or Tuesday before they receive a new shipment. So forget collecting those points & bonus stars offers on certain items - if the offer expires over the weekend you're out of luck. Last but not least, let's discuss the cleanliness, or lack thereof. This place was brand spanking new a little over 3 years ago. Gorgeous interior design. The management didn't keep this place clean from the start - the floors are always filthy now. There's typically dust and debris on the lid for the espresso beans. Bathrooms are poorly tended. I've watched cashiers take money and touch consumers' personal phones, then turn around and help make drinks without first washing their hands. That may be more of a staffing issue than anything but it shouldn't happen. I hope this place can get it together soon. As for now, I'm taking my business elsewhere. read more

I go to this location every morning before school. Very friendly and consistent staff even early in the morning!

Every time I come to this Starbucks they make my drink like a 5 year old. They screw up every order. Filled my cup halfway. Just ridiculous. Someone is NOT training the baristas correctly because they can't even make a coffee. Definitely not at the Starbucks quality, which means I'm wasting my money. I won't be back to this location. But whoever is training these people needs to be out the door read more

Holy shit you'll wait at least 20-25 minutes in the Drive-Through Lane. Absolutely horrific experience.

It is 10:11pm and this is the second I've come to this Starbucks and they have been closed. The hours posted on the window, the hours posted on my GPS, and the time they actually close are all off. Not to mention two people walked by the window, looked at us in the drive through line, and kept working as if we weren't there. At least come to the window and explain why you're closed earlier than posted. ----------------------------------- Update and Still Done!!! I truly tried AGAIN only to be disappointed AGAIN!! I arrived 30 minutes before closing time. A tall Pike and 2 cheese danishes. My husband asked for his to be heated and they said they couldn't because all ovens are off. "But you're not closed." They said they don't run ovens 30 minutes before close. About 10 minutes later, I arrive home to heat my coffee and danish and there is a half cup of coffee in my cup It's a tall!!! That's already small and I didn't ask them to leave room for anything. So I'm thinking they stop making coffee or anything that needs to be put in the oven at 30 minutes before close and the shut their doors 5-10 minutes before close. Again, that's ridiculous and why have a time to close if it's not honored. read more

Starbucks - What is this????? - Coffee & Tea Near Me - Charlotte, North Carolina

Longest and slowest drive thru ever. So long I'm sitting in it 6 cars back and it's been 15 min. There is no way to get out of line once you are in it! Wow! So far we have waited 35 min. read more

I've been sitting in the drive thru line for over 25 minutes on a Sunday afternoon. Awful service. Very disappointed.

Slowest drive through ever. Don't keep items in stock. We will drove an extra few minutes to another Starbucks from now on.

This Starbucks is absolutely terrible! I have never been so dissatisfied with my service anywhere except here. Whoever is in charge of ordering the supplies needs to be changed because every time I decide to give this Starbucks another chance to redeem themselves I'm disappointed. Do not waste your time coming here. They are always out of drinks, Never have the materials they need, or randomly close at 2PM. If I could give no stars I absolutely would and I would not recommended this Starbucks to anyone. I would much rather take a trip to the target across the street to get a Starbucks because they never disappoint. read more

First off it's exactly the quality items you expect from Starbucks. And this is a good location for me as it gives me incentive to walk the two miles there to get breakfast and tea. However, we have been here a half dozen times and the same girl is always at the register and SLOW! Each time she can't seem to get our order straight and more often than not forgets half our order. We either get coffee or tea, but never both at the same time. All the other team seem to be working at breakneck speed but she is a tremendous set back. read more

They only have drive thru open (understandable) but they still have the option or picking up from inside the door available on the app. I could literally see my order sitting on the counter designated for carry out orders and they wouldn't let me to get it or bring it to the door. I had to wait in the drive thru line that was wrapped around the building to get my order. Took me 20 minutes to get my order, which was no cold. Poor management. read more

I absolutely love this Starbucks. I've been ordering the same drink for roughly over fifteen years. Every time I come into this Starbucks my drink is made correctly & if something is a tad off, they always seem to fix it for me. I've been to Starbucks ( like many) all over the US & this has been one of my favorites. They know how to make a latte without the espresso being bitter. I always drive the extra distance just to come to this location. Ps. This post should have been posted three years ago but I posted it on the other South Tryon location. read more

"Hi, can I have an ice coffee?" "Sorry we're out of iced coffee." "... okay, I'll have a small Salted Caramel hot chocolate." "Sorry, we're out of salt, is that okay?" Um. No that's not okay. How does Starbucks run out of ice coffee? Nice staff, I hope the location gets its act together. Not the first rocky experience at this store. read more

This Starbucks is very slow, inconsistent with drink recipes, and always out of food items. I can't wait till the new Starbucks opens on the other side of steel creek. read more

Fast and best friendly people and they make my drink and sandwiches just the way I like it.! read more

Starbucks - My favorite double bacons and eggs - Coffee & Tea Near Me - Charlotte, North Carolina

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I've too a lot of Starbucks' in my day but this one was quite the best location I've ever been to in my life. The set up was impressive, so were the bathrooms, the staff was super friendly and my drink was superb too. I plan to return in the near future to this location for sure plus highly recommend it to my friends or family. If coffee is not really thing then try the hot tea instead. The Earl Grey is my go to Tea but the plain black coffee is my favorite coffee. read more

This the worst Starbucks in Charlotte to me! They never get my drink right and they are not friendly. I ordered my drink in the drive thru and when I got to the window I ask if I could add a sandwich to my order. They told me no they aren't allowed to do that. Then I go inside to purchase my sandwich and no one greeted me nor took my order. I had to flag a barista down (which she act like I got on her nerves) to take my order. They just have bad serve all around. I'm done with this location. read more

Just visited this Starbucks, and it was great! I typically go to the Starbucks off of East Blvd, so this was the perfect change of pace, as far as parking and seating. I was served by Tommy, and he was great! I love coffee, but I prefer my drinks to be on the sweeter side. I always get a frappuccino or basic coffee. So, I call myself being adventurous and trying something new. I got my new drink, and felt it wasn't a good fit for me. I didn't want to return it, but I explained how I like my same ol drinks, and Tommy was able to jazz my drink up to my liking. I absolutely loved it!!! Between the customer service, and parking it was great! I will certainly be back to this location!!! read more

They made both my drinks wrong and told me that they were right and had one drink did not have a sticker on it so how would they know? Also waited 20 min to get my drink. read more

Slow service, significant variation in taste and temperature between visits and frequently do not prepare mobile orders in reasonable time.