I come here frequently and the staff is really nice. The lead there is very welcoming.

The service here was absolutely disgusting. I went in with my two kids to ask for some water and they required me to buy something before getting free water. I think this is absurd. I would give it a zero stars, but the app does not allow me to. They don't deserve any stars. read more

Just waited 25 minutes for a latte (ordered at the counter) and when I asked, the employees had a conversation and realized they had ONLY been making mobile orders for the last 15 minutes, and then proceeded to take another 5 minutes to produce the easiest drink on their menu. They also made it wrong. Avoid at all costs. read more

Horrible. The manager is rude and doesn't care about her coworkers. I was told 3-6 minutes for my food to be ready but ended up waiting 10-15 minutes. The store is dirty but music is nice. All of the employees are cool though. read more

Typical Starbucks; Overpriced and Mediocre when at its best. I sometimes wonder why I still even get these burnt and bitter tasting latte's that can't even stack up to McDonalds, Oh yeah...convenience! This is a nice Starbucks in general and the staff is friendly, but the location is amazing and it is one of the only reason this place will stay in business, maybe. I use to live in the area and was surprised to see six years later this super nice outlet shopping center. Wow! I hope in time someone else opens a better café or coffee shop because this area could definitely use one. If you are shopping and pressed for some caffeine this is one of your only options unless you grab something before you come. read more

Not at all a Starbucks Pro, in fact I find the whole business is built on who can put hipster the next coming by wardrobe, order, alteration, etc. For an average Joe like me- it's really unsettling because here I feel marginalized Bc I don't ask for a double pump half caff caramel macchiato with skim whip that resembles a cumulous cloud with a whisper of cinnamon on top. Christ I just want a iced coffee vanilla that has cream an sugar and is true color of cardboard. That too much to ask? Rant over. Place was good- order came out quick. Ordered a grande and i don't think I got one. Or did I mean a venti? I'm not cool enough to be honest. Tough to be a part of but I just needed a caffeine shot to get me reawaken. read more

Worst Starbucks in the area. They are never stocked and always run out of things. They will tell you to order smaller size drinks bc they dont want to Run out of large cups. Get your starbucks before coming to the outlet. All of the great baristas have left !! read more

This is a busy Starbucks. I think I said I would stop yelling about the 230 starbucks I visit in a year all over the world. So this will inevitably be the last one of the decade. I'm so excited about the new year and I hope we can keep visiting Starbucks and collecting "you were here cups"all over the world! They were fast and very cordial at this location and I enjoyed my drink. Whenever you are at the outlets you can grab a hot drink while out shopping in the cold! read more

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Average Starbucks store with decent service and okay tasting beverages. I prefer the Gaithersburg and Colesville locations much more than this one because their customer service is much more personalized. Clarksburg's Starbucks lacks a bit compared to the stores back near my home area in terms of overall friendliness and relaxed vibes. The atmosphere feels a bit stressful as the baristas are making drinks as fast as possible for all the shoppers. Not that the employees are mean, but it just feels very robotic too and that they're only here to do their job, nothing more. read more

Starbucks - Compliment corner for the staff! This is really cool !! - Coffee & Tea Near Me - Clarksburg, Maryland

Terrible customer service. I placed an order via the app for a cake pop and upon arriving my son notice they had other flavors which were sold out on the app. I walked to the counter and informed the barista my son would like the chocolate one instead of the one I placed on the app because it said sold out and Instead of speaking loudly she mumbled under her breath a disrespectful comment and Her and the other barista laughed and said you should've order the other one then. I informed her return it all. Something so simple turned into an ignorant individual not knowing her place. I hope it brought her the much satisfaction and bravery she needed to be a smart aleck from across the counter. Oh not to mention there wasn't a manager available. read more

Starbucks - App - Coffee & Tea Near Me - Clarksburg, Maryland

If i could give 0 stars i would the service was terrible all baristas were on play time flirting and literally yelling across the store my drink had not been made after me standing there for 10 minutes managers said it was because they were backed up but it was literally because everyone was playing around in the amount of time it took to refund my money my drink could have been made after leaving i got a notification that my order was ready what a joke read more

Decent for about as many Starbucks as I've been in. (3) I don't even drink coffee, but I will snag a hot tea. I like their chai tea latte, but it was too sweet for me. The place is clean and they really advocate for the environment for recycling and all. Quick in and out and no wait. read more

I stopped by this Starbucks yesterday morning. Not realizing that their hours are different than most other locations and seeing two employees inside, I tried opening the door. Fail. It was locked. I checked the time and it was 5 minutes to 7. The hours on the stated they open at 7. Now, working retail myself, I understand how annoying it is with people trying to come in before we open, however, it was freezing outside. I would never let anyone wait outside while it's that cold with just a few minutes before you're supposed to open. A simple "please come inside, but wait a moment while we finish getting ready" would have worked beautifully. read more

This is what I got after ordering a "tall cold brew with a splash of half and half." And, this photo was after the barista "fixed" it by dumping some of the drink out and adding more coffee. Basically a cup of cream with a little coffee in it. I had to throw it away. A total waste of time and money. read more

Starbucks - This is what I got after ordering a "tall cold brew with a splash of half and half." - Coffee & Tea Near Me - Clarksburg, Maryland

Fast paced and excellent service I would definitely return. The drinks were also great. It's a great energy boost for a long day of shopping. read more

This place is the BOMBBB. Drinks quick, the people are super nice and they always make the drinks correctly!!! They always greet me and my friends whenever we come in or order. You can get like any of your food warmed if you ask, and any of the drinks customized if you just let them know :) Even when it's super busy, they are still quick and friendly! My fav is the Iced Caramel Macchiato and the Pink Drink with Soy Milk! (Tastes like strawberry yogurt) Will be coming here EVERYDAY NOW!!! read more

Clarksburg Starbucks: Both your website and your store-front door clearly state your business hours today began at 7 AM. I drove out of my way to get coffee from Starbucks here this morning - I am not from the area and was driving through - and this complete misinformation was very frustrating to say the least. This added time to my overall trip, and frustration due to having to park outside the outlet, then walk quite a distance to find the Starbucks within center, only to find that it was not yet open for the day, for seemingly no apparent reason. The time lost by this snafu will likely leave no time to actually get coffee now! Worst Starbucks Experience so far in my life. Thanks for nothing at Clarksburg outlet Starbucks. Please update your signage and online business hours to reflect your actual business hours to prevent this from happening to other customers. Word to the wise, patrons you may want to call and confirm this store is actually open prior to your arrival if you are in need of actually getting a cup of coffee, instead of just false advertisement to bring people into the outlet center. read more

I ordered through the app thinking it was easier. Boyfriend went in to pick up the drink and came back out. As soon as he came back, I noticed the size was wrong. I ordered a venti and they gave me a grande size. Went back in to get the correct size. The size was correct but the taste was off. Then I realized that they put regular milk and not soy milk. It took them 3 trips just to get it correct. I can forgive them for the wrong size but not the wrong milk. read more

As i was here shopping a few days ago i was in need of a hot drink. It was cold out plus where i parked was i slight distance. It's a shopping outlet so parking far wasn't a surprise, i just like my hot chocolate made in simple details. The drink was delicious but i specifically ordered a venti hot chocolate with fat free milk, whip cream & chocolate drizzle on top. She forgot to put the drizzle on top. DETAILS read more

This Starbucks located at the Clarksburg Premium Outlet Malls was your average Starbucks. Nothing out of the ordinary. The coffees were okay and my daughter had a little fox cookie that she enjoyed. The staff was nice. It was clean. Overall experience was good. read more

Always hot, well packaged and on time. Short wait inside and courteous curbside service

I don't enjoy this location. They don't have what I want. ever. Look at me crazy when I ask for basic items like hot tea and coffee. It was after 4pm, I asked for black coffee. Blank stare from the team behind the counter. After several minutes of confusion, they said it would be 10 mins until they brew some more but they don't really do that after a certain time of the day. Because why would Starbucks have plain black coffee?? I waited 18 mins to get my drink. read more

I ordered ahead, but after 15 minutes my drink wasn't ready. The staff were all incredibly apologetic and nice. Mistakes happen and I appreciated the kindness and customer service. read more

I hate when chains like Starbucks get a bad review from one person's off experience. This location is great. I've been here when it's extremely busy and also when it's slow and it's always a clean, friendly, standard Starbucks. Yesterday I ordered a latte with almond milk and the sauce I requested had milk in it and the barista was very kind to let me know - in case I was ordering almond milk to avoid dairy. Very sweet and considerate! read more

So disappointed at the woman who worked today, April 20th. I needed a restaurant and wanted to make a purchase. It was 7 minutes before store opened. There was already someone inside prepping. As I approached door to open, I noticed it was locked. A woman behind me used her key and told me I needed to wait. She would not allow me in. I told her I just needed the restroom and would wait for a drink and food. She said no. I found security walking around and told him what happened. He shook his head. He lead me to the public restroom which was locked and unlocked it for me. Starbucks- take note on how to treat someone. Kudos to security guy! read more

1. I hate this place. We went to register and pay for our order. My drinks were made wrong and my friend remade my drinks and this Lisa? She came to my friend and asked my friend "You're not giving free drinks right?" I felt so disrespected that time and she was giving me the look. I would never come back in this place when I see this girl. 2. When I was in the line, I saw some employee giving free drinks on their friends/family and LISA saw it, she didn't even say anything. read more

I been to different Starbucks all over the world but the barista Kylie (i believe that was her name) made my drink the best i have ever had! She truly knew how to craft a perfect drink. read more

I've lived in the adjacent neighborhood for about a month so I've been there enough to know they kinda suck. I always order the same drink but the quality and consistency vary greatly. Today I ordered 2 of the same drinks (one for my wife) and my question is: are you freaking kidding me? The drinks looked totally different! How does one person make 2 of the same drinks from the same order and one looks/tastes like Flint water? I'm done here. read more

I just returned my Frappuccino for the third time. Really? First time it was too bland, second time it had chunks of ice in it. Third time is a mix of the previous two. No apology either. When I returned it the second time, the barista actually scooped the whipped cream of the drink I had already sipped on and returned it to the blender instead of making a fresh one. Gross! read more

Possibly the slowest service I have received at a Starbucks. Busy outlet mall and the store is staffed with only 1 barista...seriously?