I want to know which heaven the barista Elle came from because she is absolutely amazing. If she's not the manager, make her one right now. By far the most patient and kind humans I have ever encountered. Will back soon in hopes to see her read more

2 stars for nice employees but terrible service. Waited 10+ minutes for our food (2 sandwiches & pastry) because they forgot it. The next day- I ordered oatmeal and it was not edible as the water was not hot enough to soften the oatmeal even after 5 minutes of steeping. It's obvious that the staff needs more training. read more

For my 100th review, it is very appropriate for me to write about Starbucks, I frequent many Starbucks across the east side of the valley. I get recognized at quite a few Starbucks, which can be viewed as both good and bad. My friend and I like to sit on the patio and soak up the sunshine and occasional exhaust fumes from the adjacent drive thru. Her kid has plenty of room to play while we enjoy our beverages. The inside is clean and has a modern look. The staff are always friendly. I use my gold card to get an iced coffee, when I refill it on that same visit, it is free. For those that do not frequent Starbucks, if you get a hot brewed coffee, iced coffee or iced tea, your refill will only be 50 cents. The food selections are fresh. The wait time is minimal. I do not have to repeat my order over and over. Most importantly, when I redeem my reward beverage, they do not charge me. This is great because at every other Starbucks that I frequent, I get charged for an add-on to my drink and then it turns into an unpleasant experience for all involved. The location is easy to access and the parking is decent. The Pike was weak the last time I ordered it, so I just advised the barista and she resolved it with a smile. Enjoy being part of the norm, even when the so-called coffee connoisseurs frown on fine folks that drink brewed coffee EVERYDAY. We love Starbucks. read more

I'm surprise that people still go to this Starbucks location. Like previous reviewers have said, this Starbucks location is dirty in that their serving stations will have spills on the counters and no one wipes them down. These are not just water spills left on the counter but coffee, tea, and milk spills that are not attended to. I have also seen at least 5 or 6 staff members behind the counter and only 2 (or sometimes 1) of them are truly working and making the drinks. I understand that sometimes those behind the counter are there solely to take drink orders while a few others are solely the barista. However, if you are not taking orders, then you should be wiping down the counters instead of chit-chatting doing nothing or maybe you could help your barista fill those coffee orders. Lastly, like others have complained, the service is very slow. I have waited at least 15-20 minutes for my ice coffee with heavy whipping cream. Again, this probably wouldn't be an issue if their staff would help out. read more

Spacious room, close to home and friendly staff (Zach is the coolest barista)! I like coming here for a drink and to do some work. I have never had an issue finding a seat, but sometimes it is admittedly kind of loud when a large group of high school kids come in or moms decide to make Starbucks their play date place (half priced fraps= worst time to come in!). Otherwise I like this place. All the staff is really nice and they usually have my drink done before I sit down, which is nice. Overall ambience is good and I would definitely recommend stopping by. read more

Starbucks - Green tea lemonade! - Coffee & Tea Near Me - Henderson, Nevada

So we went through the drive thru, granted we went to one of the busiest one near us. They claim to be the number 1 in the las vegas valley. Probably in sales! But not in customer service. Not only did she give me the wrong Chai Tea Latte. She gave me the wrong size in hot chocolate. No caramel in the caramel macchiato. Sent it back to get a little more and still not that much! and she was so rude just taking our order! And had such a bad attitude afterward. She was rushing us to get our orders in. Even ones with LONGER lines, have so much patience. It felt like I couldn't look at the menu at all! I WAS HUNGRY! I was planning on getting a couple wraps too. So glad I didnt! I should not need to add more crap to my drink when I pay for them!!! not worth the money. Never going back to that location. Need to make the employees go back to Kindergarden to learn how to be appreciative about what they have. I never usually get upset from someone being rude. Because I know days can be off especially in customer service, and things happen. You dont know what theyre going through. But when she comes back at you with a grand attitude that makes you feel like your back in middle school 13 years ago. It's something else. Can they give us our money back? read more

One of the best Starbucks I have frequented with a friendly, knowledgeable staff and quick service. I recently had a booth at a free community health fair, and they offered to provide the water and cups, which gave the community water on a hot day and helped me and my company greatly. LOVE this Starbucks and their people :) read more

Note that I come to this branch around 8:30pm to 10pm every night for the past week. Lots of seating and I feel safe working alone here。 The only problem is the drinks; I got a very diluted chai tea latte yesterday that I decided to order just Earl Grey tea tonight instead. Door says they close at 10pm but they don't kick people out before then read more

Today I ordered the same drink from yesterday at this location. A trenta jade citrus mint ICED tea. Today they told me they dont do that for that tea, even though I just ordered it yesterday. Kinda got a hard time getting my order. And they gave me a venti size instead of my trenta. I asked for light ice and she shoved more ice into the cup. Literally the only Starbucks so far that doesn't give me a hard time and always gets my order right is on Eastern and Russell read more

The review is about the wait at this location. There are three people in line in front of me and I have been in line for over 10 minutes. When people are getting coffee, efficiency is key and something that should be improved on for this location. read more

Drinks are always Wrong. Literally. Always. I asked for a little more hot milk and the guy wouldn't offer to make any more. He offered cold milk or whipped cream. My husband and I ordered the same drink. Mine was an inch lower. Not full. Bad customer service here. Consistently. And they cater to the drive thru. I ask for a latte and I get Frappuccinos... what part of Latte is not a Hot drink anymore. They assume every drink order is a Frap here. read more

I ALWAYS have a great experience here. Drink is always made correctly, the only location in Henderson I can consistently count on to get it correct. Wait time is usually very fast, if not it's balanced with exceptional customer service. read more

I go to this location a lot because it's close to home. Every experience has been a great one :) I went recently and Elle was amazing; great attitude and service. One of the seating areas was a little dirty but you can tell they're busy and focusing on the great customer service. Keep it up guys! read more

Long waits and literally NEVER makes my order correctly the first time Hate that this is the closest sbux to me :( read more

Stopped for a dopio on ice and asked if they had drip coffee in Verona. They went out of there way to make a 1/4 pot, so I could get a large cup of Verona Roast. It was very good. read more

Slooooooooooow today! They are mixed up and a mess!!! Give yourself extra time today!!! Poor experience.

I love my Starbucks but get real tired of paying the high prices to not get what you've paid for. A Carmel macchiato with missing shots?

There are tons of Starbucks stores where I am in the Northwest/Centennial area, but I wish I was so much closer to this store. I always make it a point to stop here when I'm in the Henderson area. Brandy & Sarah are always there when I go and they are just the sweetest. Beverage quality is also amazing here. read more

Starbucks - Coffee & Tea Near Me - Henderson, Nevada

Usually I would not think of even giving be Starbucks a review but today I had such good customer service I had to write one the young man Jon was so friendly and helpful he genuinely cared about my coffee wow so nice seeing someone take pride in their work I will be go be to this Starbucks from now on read more

Great location, comfy seating, open - airy - & always clean. I tend to go in & ask what's new & yummy and give it a go. They Always give great suggestions and I'm never disappointed. Wish we had more places in our neighborhood like this. read more

Seriously the very worst cup of coffee in the history of bad cups of coffee. This place should just go ahead and be put out of its misery immediately. read more

Not the best Starbucks in the world. The workers are slow and not very friendly. If you order a simple drink you are in the clear but if you order something customized, double check to make sure it is correct. read more

I have out 4 flyers up on the community board. They won't post it and if they do it doesn't stay up long. I don't know who else to talk to I've tried to talk to the district manager and the store manager. This disappoints me because our nonprofit is about helping feed homeless and at risk students but they seemingly would rather share their own agenda on the board than things in the community. Not community friendly. read more

Just called to see what time this Starbucks closes. Sometimes the hours of operation are not correct. Someone literally picked up my call and hung up. This is the closest Starbucks near my house and I like to come here every now and then to do work on my laptop and have a frape. However if the workers continue to be rude and unprofessional it'll move me to get names and report them. I didn't even want to give a star but this app makes you out something. read more

As a former partner I'm very disappointed with this location. Every time my drink lacks quality and taste. Shots are burnt, it's hot when it's supposed to be iced. I understand that you get a different barista on bar but the store manager/managers needs to be actively checking and making sure what is ordered is correct and what goes out the window is made to a high standard. This store doesn't have good reviews so that goes to show they are careless. Hopefully the partners and managers at this store will step it up and relearn how to make a good cup coffee and take care of paying customers. I feel like I'm throwing my money away when I get a drink here. read more

Just ordered 2 drink there. Came out to be 13.13 and I gave the lady 27 she game only 7 dollar changes back. I told her it was wrong and she said I counted it and it was only 25. Smh worst Starbucks ever. If I could give it no stars i would. read more

I came to get a HOT chai tea, i pulled into the drive through at 6:13pm with 3 cars ahead of me. I pulled up to the window electing to get greeted with at least a "hello" but instead i get greeted with "slide your card in" by the young girl at the window with blue hair. As she told me to slide my card in the machine she proceeds to talk to her coworkers through her headset (like a bluetooth device about where she was going after work) and doesn't acknowledge me. Finally she tells me it's going to be a minute and closes the window. Mind you there are 3 workers there and i've already waited nearly 30 minutes. She then passes me my drink with no type of "sorry for the wait" or "have a good night". I finally pull out of the parking lot at 6:51pm with a COLD chai tea. This is THE worst starbucks in Henderson hands down. I guess i'll have to stick to driving across town to Dutch Bro's for a good chai tea. read more

How is it that I order a simple specific drink and it gets made wrong? Ordered a triple mocha frappe, that's it, nothing more nothing less. Nothing extra, nothing fancy. Not only is that NOT the drink I received, but when I did get my drink it had caramel added to it. When I told the barista she said, "oh, well you could just scrape it off." No ma'am, I know what I CAN do with it...and ya'll can pay attention to what your customer ordered. read more

Absolutely the WORST customer service!! Constantly making drinks wrong on different occasions and never takes ownership of it half the time. Today after three times it still wasn't right, the barista had nothing but attitude and was RUDE!!! Instead of trying to fix the problem the barista decides to SHOUT " HAVE A GREAT DAY" being a smart ass. Not okay! Customer service is absolutely awful and needs to be addressed. Not sure where all these people are coming from but it use to be so much better there. Really sucks!!! read more

I have to say worst Starbucks ever I was a regular customer because it is the closest to my home but not any more waiting time most of the time over 30 minutes not to mention always getting wrong drinks and when I return and tell them they seem to have attitudes and when they give you the right one they are nasty and water don flavorless very nasty many times when I order hot coffee many times got cold and old coffee when I would get home to warm it up the cup had a lot of grinds in bottom of my cup. Several times when I would order cheese and fruit trays the apples were old and brown . for now I prefer to drive to the one in Horizon and Stephanie no waiting and best service with no attitudes Management sucks on the one by College and Horizon. read more

loooooooove starbucks. wish they would keep the same drinks all year though!!!!! they make the drinks really fast, and they always taste great. my favorite way of ordering is to order on the mobile app. right after i order, i drive over, no waiting, it's on the counter ready for me! it's a great way to satisfy a coffee craving. read more

Starbucks - Coffee & Tea Near Me - Henderson, Nevada

Go across the street to the Albertsons Starbucks. This one is CRAZY crowded at all times. I went inside simply to beat the wait at the drive thru only to have my coffee ice cold, and I made sure to say "hot" twice! It was clearly not even attempted to be heated (supposed to be a hot mocha) on top of being disgustingly bitter. Since I'd already been there an HOUR (would have left if I hadn't already paiand had somewhere to be I just choked it down. Just avoid it unless you like throwing money away. read more

One of The better Starbucks I have been to. Was reviewing some of the comments left here and was shocked to see so many negative ones. Looks like an x employees way to upset the ratings. I always get my order on time and it's made just as I ordered it. read more

I have to second Kathy C's review; this location is painfully slow. It is the closest to my house but the last couple of times I've come in (always inside, won't even try their drive-thru service anymore,) have been mediocre at best. This used to be a solid Starbucks location with a friendly and efficient staff. Unfortunately, today I waited in line for more than 5 minutes behind one customer only...clearly she was either an off-duty employee or a regular customer. Several of the baristas behind the counter were far more interested in chatting her up than helping the line of people waiting for service; a complete and blatant disregard for their customers' time. They all acknowledged the line, then turned back to their conversation. Oh, and they messed up my drink. When you have so many nearby competitors, you should really step up your game. read more

Nice sized starbucks. Always clean with nice staff. It is right down the street from a high school and a college so the afternoons can get pretty crazy all school year but this starbucks is usually big enough to handle the crowd. This Starbucks is the Starbucks I compare other Starbucks to. read more

Last night I visited this Starbucks through the drive thru and ordered a tea, when I arrived at the window the only card I had with me was declining, after numerous attempts the lady at the window offered my drink to me for free. I just wanted to say thank you for your kindness, and I apologize for any inconvenience! Wish I caught her name to properly thank her! read more

I enjoy coming to this Starbucks location. They are always busy, so patiently waiting is the key here but the staff and Baristas are always friendly and the drive thru service is good also. Seating is comfortable and they have nice outdoor seating as well. My one MAJOR complaint is that the floor and tables are always a mess. Food, pet hair, trash. It's probably the one pet peeve that I have. Please put more energy in the cleanliness and I'd be happy. read more

I usually come to this Starbucks in the morning right before work, and the service is fast Ns the staff is friendly. Today, I decided to go around noon before the rush and grab my coworkers drinks. So, I noticed one of the drinks were easily misunderstood and I went back to the drive-thru to replace my order. I didn't care about getting charged again, but what I do care about is how the staff member threw my change back at me from frustration. I was not able to ask for a coaster since she closed the door right after. Eventually, I had to carry my drinks in my arm and to my luck the drink bursts on my arm. So if your goal is to be the fastest Starbucks, maybe the staff needs to chill sometimes. read more

This place has really gone down hill! Walked out after waiting in line for 10 minutes behind an employee who appeared to be on some substance that made him dance the whole time he was ordering. There was no concern for the line of customers behind and we weren't sure if the girl running the register even knew what she was doing. On top of that, the last few times we've been in there, they have homeless people camped out with their grande waters, just taking up seats. Plenty of other coffee houses, move on to the next one. read more

Faster service doesn't always mean better service. Unfortunately, my last iced coffee was all cream (extra was not requested). Please ensure drinks are made appropriately. Thanks! read more