This location is great. Nice people, decent service. And the drive thru was super snappy, even with a line to the front. My frap was frozen and sweet, and I'd come back. The only pain is getting into the lot... from the north you have to turn early and from the south, the radius is short, so people like to honk when you turn. read more

This Starbucks location is one of my go-to's in the area. It's located right off I-90 in a small strip mall. The drive through is around the back and up front parking can be a bit difficult. Beyond this, the staff is always nice! I've gotten many kind messages written on my cups. I tend to order ahead on the app but the estimated order time is spot on. My drinks are almost always made correctly and the self serve counter is always stocked. The inside doesn't have a ton of places to sit and work but there is seating. Tip: Starbucks finally removed alternative milk upcharges! read more

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Always a pleasure to stop by in the morning. The staff all have a pleasant smile on their faces , you're welcomed as you walk in with a nice greeting . I place my order and I'm served with a thank you. I always leave the store with a smile on my face. Thank you read more

If you're looking for a caffeine fix right before getting onto 90E or W, this is the perfect location for it. I ordered from the mobile app and picked up my cold brew via the drive thru window. My drink was ready once I got there and service was fast. I haven't been inside this specific location but from the looks of it it's a pretty standard Starbucks. It's also connected to a Jimmy John's if looking to grab some food too. (Not a 2 in 1 business, will need to order separately) I highly recommend utilizing the mobile app if possible - this can save a few extra minutes instead of waiting in line to order and then waiting for your drink to be made. read more

Starbucks - Chocolate foam cold brew - grande - Coffee & Tea Near Me - Hoffman Estates, Illinois

I love the staff, they are amazing people! They always remember your face when coming into the shop. It's just a great way to start the day!

Starbucks is very conveniently located right off the highway. I've been to the Starbucks many times, and the staff is always nice and friendly, and my order is accurately received. The real MVP. read more

Starbucks - Obligatory in the car, coffee shot - Coffee & Tea Near Me - Hoffman Estates, Illinois

I've always had good service thru the drive thru. I have one drink I love, but it's a long complicated one that I don't remember all the ingredients in. I like ordering in the spot as it is is freshly made that way. If I don't, when I come to pick up it tens to get watered down cause of the ice melting (at no fault of the staffs.) One day I ordered here and for the life of me couldn't get the order right. I was kinda frazzled cause the drink I like is very long to describe. The person in the other end of the drive thru was very patient, very upbeat and understanding. Never hurried me or never gave a hit of annoyance.... I don't know how hard core Starbucks coffee lovers order their complicated drinks over the drive thru.... But these workers are saints! Gosh darn saints! Very good service and I hope they keep up the good work. I hope Starbucks Corp pays attention to ratings and make sure this location gets the accolades they deserve. read more

I'm just continually impressed by the great service I receive at this store! The people are wonderful and drinks are made exceptionally well. They've got a great team here that really gels and works well together. read more

I know it may seem kinda silly to write a review on Starbucks but I was so impressed with the service today I couldn't help myself! I had a complicated drink order today and not only was the cashier patient but, the staff in general were beyond helpful when I asked about some ingredient substitutes. I know that Starbucks is always busy so I so appreciate that they took the extra time to help me create a delicious drink all while being so pleasant. I wish I was out this way more often, it would become a frequent stop if I was. read more

Starbucks - Coffee & Tea Near Me - Hoffman Estates, Illinois

I order through mobile order and pick up in store. I requested my drink BLENDED and it's not. And every time I call there's a busy signal. Sorry but somethings wrong with this picture and they wonder why people are complaining read more

These guys are not friendly. Went in the morning to get my Caramel Macciado with soy milk. Moron person on the counter was too eager to go on a break so she entered the wrong drink in then, she double charged me and used up my free drink so I lost money worth 3 drinks. And then she asked for a tip! Really. That is not the worst they made the wrong drink and then I told him to fix it they took 15 mins to do so and still made the wrong drink. And then he is like I will have to wait another 10 mins since there are people in front of me. So I left. DON'T GO TO THIS LOCATION. CUSTOMER SATISFACTION IS AT ZERO. read more

Starbucks - Coffee & Tea Near Me - Hoffman Estates, Illinois

We had a need for a coffee on our way to our hotel and this Starbucks was nearby. We were passing through the area as we made our way home to Michigan. While Starbucks is generally not my favorite coffee, if it's convenient, I have no problem with it. To me, what Starbucks offers generally is decent coffee at a fair price and no surprises. In other words, you know what you are going to get...most of the time. At this location we received a friendly greeting as we glanced over the menu...even though we already knew what we were likely to order. Then we ordered a tall drip coffee we were good to go. The staff was nice and efficient in getting our coffee ready. The coffee itself was the normal Starbucks with the normal taste at the normal price; no surprises! read more

i went to this starbucks and ordered a venti iced triple espresso with blonde espresso 6 pumps of caramel and vanilla sweet cream cold foam with caramel drizzle but they barely added the drizzle and made it a grande, on top of that, I asked for 2 cake pops, a birthday cake one and chocolate one, he repeated the cake pop order back to me but still forgot the chocolate one and i paid full price for both of them read more

Took 20 minutes to get my drink. Baristas seemed stressed. They were nice, so this isn't on their service, it's on whoever hires/schedules for this location. read more

Some baristas don't know the difference between Cappuccino and Latte.. latte is some shots of expresso and top of that with hot milk... Cappuccino is some shots of expresso and lots of foam and some milk , usually is like halt the weight of the Latte. Waste my 7 bucks read more

I went at 630 am yesterday morning and the lady who took my order was so rude and wouldn't let me finish talking and kept cutting me off. It's a shame I feel like I have to take a different route to go another Starbucks due to how rude and uncomfortable I felt. read more

Used to come here daily until their service and quality declined. No one greets you when you come in, no one smiles, basically, no happy people seem to work here. My drink will either be incorrect, be accidentally given away to another customer (more than once without an apology), or just not good. read more

Worst customer service experience this morning. As if going to work wasn't already a pain in the butt half asleep. The attitude received this morning was the cherry on top to make me never want to go to this location again. There was this blonde girl working the window with the worst attitude I've received from this place. I ordered through the app (like I normally do at this location) and go through the drive thru, (again, like I do normally at this location). When I pull up to the window she asked "can I help you?" With this annoyed look on her faCe and tone in her voice I told her I was here to pickup the coffee I ordered, she then said "okay next time when we are this busy can you come inside" and proceeded not to let me say a word and handed me my coffee with a snarled face. Normally the service here is amazing (if you come in the later afternoon) and the coffee is normally really good. Today the attitude and the poorly put together coffee, is not worth me coming here again. All the Starbucks I've ever been too, the people were very friendly, very happy, and very welcoming. Subpar coffee served with shitty attitudes and poor customer service does not need my money. read more

We come here frequently, haven't had a problem before but honestly someone should check in on the girl who was working the drive thru 8/25 around 9:30am. She might be having a bad day... because no way someone with that attitude was given a job in customer service. Not only was she less than thrilled to be working, she was barely listening to my order and repeated both items back to me wrong. I ordered a new drink with a milk alternative and without asking/telling me there was whipped cream. Why would I want whipped cream on my drink that I clearly ordered a milk alternative instead of dairy.... Even at the window, I could tell she was the one who took the order at the screen. That lackluster, bored valley girl drawl who is inconvenienced just by a customer existing (working in customer service, weirdly enough) was clearly noticeable. Big yikes. Someone put her in the back until she's better. read more

*Ho hum* Starbucks. Though to be perfectly frank, I am uncertain if my generalized disdain for Starbucks has to do with my dislike of the overall bitterness of most of their coffee, or my rebellious nature towards corporate America. Irrelevant, you say? Perhaps. Intangible? Most certainly, but I can say that I try to avoid the place unless I am in a hurry or desperate. My visit yesterday morning was mainly due to the fact that I was running late and in desperate need for a caffeine fix. It was also late enough in the morning that they did not have a line that resembled the ticketing booth on your way into Soldier Field. All things considered, my overpriced latte did the trick nicely. It still had the aforementioned bitterness that I am not a fan of, but my barista was pleasant and cordial and they had me paid and out the door in short order. It would be hard for me to imagine a twilight zone type of reality in which I would become a Starbucks regular, but it does the job in a pinch. read more

I aspire to provide my yelp star rating based on crew on shift during my visit, quality of product and service, and of course overall energy. My weekday morning crew are consistently amazing. Sarah always has an intriguing question or two that keeps me on my toes. I recently visited the same Starbucks on a Saturday early afternoon. As always I ordered in route via mobile app. When I entered I wasn't greeted with the same uniformly arranged "hello Marlo" but rather I approach and stood at the barista counter for what seemed like 2 min without any acknowledgement. I decided I better get Noelle's attention to have her hand me my mobile order before it freezes over. All that said, I will not.....no I refuse to lower my Starbucks rating on a single visit experience that doesn't represent the sum of the parts. Just wanted to share helpful, engaging feedback. read more

Starbucks. You've updated your logo. You've placed a store blocks from my work. You've added some delightful food to your repertoire. You have good coffee. You deserve an entire star for the Egg White, Spinach & Feta Wrap. That thing makes my day. I like you. I like you a lot. This particular location is kinda tiny and parking can be limited, but they do have a drive thru. read more

I do prefer a locally-owned business coffee shop when I can get it, and I did prefer Caribou before they closed, but Starbucks has a very respectable cup o joe. I rarely get anything fancier than a black, blonde drip coffee. I found the in-out parking lot & drive thru to be a little difficult to manage. Coming from the north, you have to turn at the light by the Assembly, and cut thru the hotel parking lot. The drive thru line is not forgiving, and on busy mornings can wrap around the building, blocking many of the parked cars from leaving. There's a drive-thru 'bucks @ Higgins & Golf thats easier to manage, IMO. read more

Even thought I've purchased hundreds of drinks from Starbucks, I walked in here and ordered my 3 drinks completely backwards. The barista that was taking my order didn't even flinch and just smiled and was happy to help figure out exactly what it was I was trying to order. I'll be back when I'm in the area for sure! read more

It's a decent Starbucks with friendly staff. Usually plenty of room with areas to plug in and get wired. Drive through has adequate room for cars but a bit awkward if you've parked on the side street and are trying to get to and fro the shop. It's conveniently located, off of the interstate and has fairly easy access. read more

This Starbucks never gets my order wrong (which happens often at other locations), and the staff are very friendly. So I go there often. I've seen moments where for whatever reason, the customer got the wrong drink; they redid the drink and gave a free cookie/voucher (?) as an apology. I think that's awesome and unexpected, as other said locations never did anything when they got my order wrong. read more

I've had better starbucks, but a good location if you need to jump off 90 and get something quick. Nice searing inside, better than most actually. Good assortments of knock knacks. read more

I love Starbucks but this particular location never has anything in stock even the house Pike coffee. Everyday I pass by to get a coffee and a breakfast or lunch sandwich. Every single day they are out of the paninis and breakfast sandwiches no matter what time of day I drive through. I still have not been able to try any of the new Paninis they advertise. So I started going to Dunken Donuts next door. They always seem to have what I want even though I would rather have Starbucks! Now I just don't go to this Starbucks anymore because this happens every single day for so long. Lost my daily business not by choice but because nothing is ever available. Ever. Also the employees are not very friendly. Never even a smile or hello. read more

The employees were unusually unfriendly today and seemed bothered by my question about decaf tea. I waited a long time at the window to get my drink, which I saw was sitting right there on the counter ready to go. The employees were laughing and chatting inside and finally opened the window to ask what I was waiting for again. When I reminded them of my order they grabbed it right from the counter where it had been sitting the whole time, no apologies for the wait or the fact that they were socializing while my order sat there. I'm extremely disappointed with the costumer service. They are usually very friendly here but I had never seen these employees, which is obviously why I hadn't had this kind of experience until now. read more

I go to this Starbucks on average twice a day. I've been living in the area for about 2 years now so I think I've gotten a pretty good idea of how this Starbucks is. Everyone who works here is a gem. Especially the young man Cristian! The workers never have an attitude, never rush me and always put me in a good mood. Out of all the times I've been here, they might of messed up maybe a handful of times each time apologizing and giving me store credit or redoing my drink right away! Keep in mind I've only ever been thru the drive thru, because I bring my dog, Sebastian, everyday. They always take him into consideration and get him a water or on the rare occasion a puppacino! If their service is exceptional just thru the drive thru I'm sure it's amazing inside! One day I may go in. Thanks for all you do Starbucks!!! read more

The staff here is oh so friendly! They always do their best to respect my time. They know my name and they know my drink! I love it here! :)

I normally visit this Starbucks and they get my order right, but today I ordered a grande iced chai tea latte and a venti iced caramel macchiato. This is what I was charged for. When I got to the window to pay I received the iced chai, but I was then given a hot venti Caramel macchiato. I told the barista (name I don't remember) nicely that I ordered an iced one. She took the hot one back out of my hand and then made me an iced one which she then handed to me and it was a grande. I didn't want to make a scene that I ordered a large, so I told the barista thank you and left nicely. Please make sure you're giving customers what they order and are charged for. read more

There are 2 starbucks I visit each week..THIS is the good one! Although the entrance is a little inconvenient (only reason they got 4 instead of 5 stars), it's on the left side of a very busy barrington rd. & I have to go left out of the joint (impossible.), I'm still a big fan. The staff is extremely friendly, they get my order right & IF for some reason I have to wait "long", they give me a card for a free drink on them. read more

I work down the street from here and frequent this location often. They are pretty quick and friendly. I have never had any issues with my coffee. The only draw back is that they do have one rather annoying drive thru person in the afternoons who speaks so slowly that I am literally falling asleep while listening to him. read more

I am NOT a coffee drinker, but I finally found something I love. Ok, something I am obsessed with!! It's the Frappacino Mocha Cookie Crumble. Try one. You're welcome in advance. But really, this is a really good Starbucks location. The staff is really nice and accommodating. They have tons of games for you to play, and there are many places to sit. The food options look delicious as well!! I have had the blueberry muffin, and it's delightful! They get you in and out quickly if you're on the go! read more

With so many Starbucks around me. I choose to come to this one, only because I get great customer service from Michelle K. This girl is amazing at her job ! Keep it up !! read more

Clean friendly and quick! Ice tea lemonade was refreshing! Store was receiving delivery when we arrive and the delivery driver held the door open. read more

This place is always out of something. This morning I ordered 3 drinks and they were out of stoppers! So now I have coffee spilled all over my brand new car. Makes for a great start to someone's morning. Whoever orders your supplies does a poor job of making sure you have things you need daily. Like stoppers....and carriers last time they put my coffee in a bag. read more

Do not order through the drive thru they always get the order wrong I mean people yes they do make mistakes everybody is entitled to mistakes every freaking time which been 4 times already that I went through this drive thru they can't seem to get the order right so frustrating read more

This starbucks was completely racist. Not only did they see us and take 5 minutes to finally take our order even though they were not busy at ALL. When they finished making our drinks they did not even call us to tell us our drinks were finished because they did not even ask for our names. We were waiting there for 10 minutes for our drinks to have to go look for them as our drinks were melting as we found them on our own. read more