If you're going to be at work looking raggedy with an attitude, please don't bother showing up. Moreover, if you ran out of an ingredient do us a favor and indicate that by posting a sign. Don't assume that customers coming in will automatically know. This is not the first time we've encountered bad customer service here--which only indicates poor overall management. read more

This was my first trip to this Starbucks, Great customer service! Very helpful, in fact, I stopped by before leaving Target for a refill. Wish I had asked for the two young men's name so that they could be recognized for the great customer service. read more

I was pretty new to this area, so it was my very first time at this starbucks -well obviously-. I was here with a family member, the staff was really nice but he was somewhat slow as well. I wanted to give them a 5, but I decided to give them a 4 instead. read more

Starbucks - Father's Day. 06/17/17 - Coffee & Tea Near Me - Hollister, California

Literally had to listen and watch tWo barista's stand and gossip for about 2 to 3 minutes about some boyfriend drama while there's a heaping line of customers waiting for their drinks to be made. Then a young lady came up to her asking if a certain drink was hers at the bar the barista says yes the young lady says I asked for a Trenta then the barista got super defensive and rude saying no you ordered a venti. The young lady then responded can I just have my money back. The whole thing was terrible. read more

I usually like Starbucks. Especially this one. It's very convenient...grab a coffee while you grab the goodies. This trip I wanted a little snack before heading home. So I ordered my coffee and a piece of pumpkin loaf. The batista rang up my purchase and handed me the piece of pumpkin loaf. I ask her if she could warm it up and she said that the warmers was turned off already....1)they still had about 20 min. left of business hours 2) does it take that much of an effort to turn on toaster...?? read more

Starbucks - Coffee & Tea Near Me - Hollister, California

The guy who took my order didn't make any eye contact with me , barley wanted to talk to me and was very rude . I ordered 2 iced Carmel macchiatos w extra Carmel and instead I got frappes . The people in the back were messing around not focusing and one girl from the actual store came in to make her own drink in the middle of everything read more

New remodel, longer wait time! One would think they would get their act together and expeditiously get people through the drive through window. On average, it's a good 13 minute wait! Heaven forbid you arrive at rush hour. I hope you packed some snacks and a lunch, and perhaps phone in late to work too. Starbucks managers at this establishment just don't seem to get it! We're paying a premium price for coffee, simply provide the appropriate service! Complained I have, only to fall on deaf ears or offered free coffee. I don't want it for free just in a timely manner! Tried corporate office too! Was given a 5.00 Starbucks card. DONT WANT IT FOR FREE! Just speed up the service! This place is in dire need of competent management staff. read more

5 stars for drive thru and being open ass early! Hear me out. . . I have ordered inside and yes, it's horrible. It takes for what seems to be forever and they don't write your name or order on the cup. Why is that important? Because when the flustered barista places drink after drink after drink on the counter top with out calling out the order or the customers name for all the world to hear. I'm forced to go up, and while grabbing everyone's drink, I'm trying to figure out if it's mine or for the man standing next to me that looks like is about to die of old age and tear his hair out from the wait. That said, at 4:30am I am so glad that the flustered barista and the hair pulling old man are still in bed, no lines just me and my grande cup of coffee with 3 shots of espresso. I'm in and out in two min max. ( one min ordering, one min watching the employee wrestle with the window lock) Morning crew: keep up the great job. :) read more

This is for the Starbucks INSIDE TARGET! This Starbucks DOES NOT have a drive through, unless you just crashed through the front doors of the Target Store! Great customer service, fast production & friendly employees. read more

Love this place! Definitely the best starbucks in town! But, it's actually the ONLY one in town besides the ones in grocery stores...haha read more

I ordered 20 mins in advance, got there and absolutely no drinks on counter. Mind you about 10 people waiting with no line at register. I had to leave after waiting another 7 minutes,like really guys....it's just coffee black n coffee w steam milk. read more

Fantastic service! Isabel is such a joy! I don't know what everyone else's problem is with the service...yes, this is a order-and-leave-the-store situation. Starbucks is following the CDC guidelines for face masks which means sipping only on the outside. A walk-in, order, wait 2 minutes and leave. Sure beats the drive thru stores!! read more

Always great service. I order about 5 times a week early in the morning. Everyone says hello and does try to get to know your name if your local or not. Customer service is great and admittedly I place my order on my app but my order is almost always right. The app is not perfect however. And that is the only reason for my 4 stars. The staff is great! read more

Worst customer service ever. Orders are constantly wrong. Longest wait possible. Employees are more concerned about chatting with each other than even addressing the customers. You can't even order ahead off the app and save time because they are so unorganized here...the Starbucks in target across the parking lot is by far the better option. read more

I only go to the Starbucks in Target. The staff there are awesome. Most are super friendly, and seem to really enjoy their job! Regina, Darlene and Anthony are assets to Target and especially Starbucks! I would much rather park, walk and wait here than the drive they any day! Sometimes, I'm just running in for few things at Target, but if I see one of them, I beeline over and purchase a drink just because they are so nice! read more

What a difference! From such a small establishment to a drive thru with a mass quantity of customers. This is what Hollister needs with such a growing city, is a larger Starbucks with helpful employees and new management. Bathrooms with 2 stalls is rare. Thank you for catering to our city's needs. read more

Starbucks - Coffee & Tea Near Me - Hollister, California

After spending all night in the hospital with my uncle. I hurried down to get what I hoped would be a decent cup of hot coffee fast. But lovely Starbucks did not have brewed decaf and because of my illness I can not have caffeine. And don't forgot if you have a food allergy Starbucks doesn't give a damn! If there was a Competitor in this town say that name started with "P" this store would close!!! read more

I can honestly say I hate this Starbucks. I've been several times and almost every time they have shorted me, I even got a grande White mocha that was half-full guess they thought I wouldn't notice with all that wipped cream...YEA RIGHT . I was happy to see they had a drive thru but other than that there's nothing much to be happy about. read more

How are you going to have power outlets yet none of them work... i usually go to starbucks to enjoy my coffee and do work at the same time, can't do that there... Fix your outlets and switch on that circuit breaker, out of town business people need it. 1 Star for that. read more

Come here every single morning for 6 months straight. Today the same lady that always helps me in the drive through says hi welcome to starbucks can i take your order? And i said hello I would like my usual please. Can you guess what that is? Sidenote I get the same thing every day day in day out never changes I get a quad white mocha grande size with whip. After six months of Monday through Friday at the same Starbucks the lady made me feel like I was going way out by asking her if she knew what my drink was. Every Other starbucks i was a regular at always remembered. Makes me feel like WHERE IS THE LOVE read more

OK Come on Starbucks,,,,the whole corporation is falling short not just on customer service, but on taste. I really would like to see more customer service from the Hollister store, and it HAS to be Quicker.....There is so many people there, yet I usually have to wait 10 min for just an iced coffee...which makes me just go home and make my own iced coffee, which is fine with me, mine is great. read more

Starbucks at its best. Great employees at this location. New remodel and great all around. A lot faster than waiting in the drive through at the Starbucks around the corner. read more

They were really busy.. Line out the door busy.. And user service was super friendly and super fast!! I'm impressed.

Its your typical Starbucks this is the only Starbucks in town to visit in another store unlike Safeway and Target pretty sure they have free WiFi I got a couple tables inside in outside people are very nice coffee is pretty good read more

No drive through but standard Starbucks setup... and the only one in Hollister I think. Was just passing through but good service...

Best Starbucks in town. Personal service and one drink at a time makes for a wonderful experience. Never a long wait unlike the Starbucks next to Nob Hill. read more

The coffee here is the same that you can expect from any Starbucks. The problem here is the amount of wait time for your drinks. I was the only customer waiting for my drink, and it took 13 minutes to get a simple mocha. The ladies that were working were more interested in talking to each other than doing their job. This was my third visit and my third like experience. If you're not in a rush, then you'll be okay with this place. read more

The new location is across the parking lot from the old location near the Nob Hill. The interior is typical Starbucks and it is nice and new. I felt good walking in. Then I stood behind a little old couple for 5 minutes (I am not exaggerating...) while they changed their order, added food to their order, hemming and hawing. It was just them and I in line...OK that's fine. The problem was all the available staff that couldn't be bothered to man the second cash register to take my order. Three people in the drive up area, another who seemed to be going home or on a break, and someone, whom I believe was the store manager, walking in and out of the back room. He even made direct eye contact with me at one point. Not one person asked if they could take my order. The little old couple was at the cash register so long that their breakfast sandwich was heated and handed to them before they paid. They finally moved on and I was finally helped...I gave my order for a "bold, no room" Just a simple cup of coffee. She took my travel cup, tried to fill it with coffee....ooooops, no more bold! WTHeck! She handed my cup back and said sorry we're out of bold right now. That was the final straw...I just took my cup and went to find another Starbucks. She didn't offer an Americano or anything other coffee. This is not what I have come to expect from Starbucks... Should I have said something...yes I guess so, but that is just not me. I was irritated enough to have said something not very nice...you remember what your momma told you what to do if you have nothing nice to say.... Was it due to new staff at a new location? Maybe. It's Starbucks, I'll be back. If I have the same experience I'll "calmly" discuss it with the manager and then just stop using that location....I mean you can't throw a rock without hitting a Starbucks - right? read more

I ordered caramel Macchio with extra extra extra caramel this morning, and the lady didn't put any caramel in it.

Love Starbuck but service is always bad is funny because every time I go one of the employees is there on her day off seems they care much about her day off than customer she should know not to take employees time read more

If you are not a local or don't have a mobile order plan to wait a long time. Staff is unhelpful and unfriendly as well. Only came here because there are no other coffee places in Hollister. Never again! read more

Ok I really like the employees at this location both inside and at the drive thru. I have one frappacino that is my favorite but for almost the past week they have been out of the syrup that goes in my favorite!!!! I did try a new drink a couple of days ago and liked it. So I went inside today figuring they would of had the syrup. Nope still not in so I said thanks and walked out!!!!! Instead I chose to go to another Starbucks located inside our local Target store and yes they were able to make my drink. So management really needs to get with the program and let whoever is doing the ordering to find out why it takes so long to get their supplies. read more

I missed my birthday drink because I was out of the country, and even though my reward expired, the barista accommodated me! So sweet! And even wrote a sweet note on my cup. Totally made my crappy day that much better!! It's the little things that count. read more