I've been coming here since before their new renovation and it definitely looks a lot better and more spacious/modern after the renovation. But there is always a huge drive-through line in the mornings and almost never any parking in their tiny parking lot. Since their drive through line is always so long, it also takes them a very long time to get your order ready. So I wouldn't recommend coming here if you are in a rush. I usually get their mango dragonfruit or double chocolate chip frappe, but this time since I was feeling a little sick, I tried their medicine ball tea. It is basically a combination of two of their teavana teas in hot water with honey and lemon. It's something to try if you are feeling a little under the weather. You could also get a venti hot water with this to help too. read more

Starbucks - Medicine Ball Tea - Coffee & Tea Near Me - Houston, Texas

i called in for 5 drinks i am a regular customer there i order 3 hot coffee drink & 2 cold drink when got to work try hold coffee was very Very hot you can't carry it and cold drink no straws i called the manager explain what happen she do not care she said we do not give straw for cold drink and no cup holder we give she said you have to ask for it nothing i could do ...! i said really that bad for business bad customer service read more

Small lot and I got my cup with unmatch cover cup that refuse to be closed ! Eventually I throw the cover

Order a Venti mocha cookie crumble with no whipped cream and an affrogotto shot in a trenti cup. Beverage was $8.34. The Associate was friendly and accommodating on Mother's Day today. The ambiance was a nice smooth coffee house vibe with a grand set temperature. read more

See all

This tiny Starbucks was the worst Starbucks ever. It has illogical layout of drive thru lane with parking lot. I specifically asked for room temperature tea. Ok. They have hot and iced teas. How about yea no ice? When I got my order, it had ice. I asked employee to remove the ice. Thank goodness she filled it with more tea. Tea flavor was fine. But I wouldn't order it again because I could make it at home for less than that. Ok I was here with a friend. He ordered chai latte. Why is it so difficult to say it correctly and it has to be exactly CHAI LATTE. No other words before and after. The prep area behind the counter was dirty. They poured teas from dispensers. They looked old. Overall. Not a pleasant experience. Upon leaving, I had to wait for drive through lane to clear before I could back out of my spot. DON'T PARK BY THE ENTRANCE. terrible. read more

Starbucks - Looking from the turning lane - Coffee & Tea Near Me - Houston, Texas

Stopped at this Starbucks planning to buy a drink, but I needed to use the restroom first. Since the door requires a code, I asked the employee at the counter for it. He asked if I was going to purchase something. I said yes. He then told me I had to make the purchase BEFORE using the restroom, and said it with an attitude. So instead of letting someone who is literally about to spend money use the restroom for 30 seconds, the solution was to deny the code and lose the sale completely. I said "never mind" and left and went somewhere else. Final outcome: Bathroom protected Customer gone Sale lost Never had this problem at any other Starbucks. read more

They forgot my caramel drizzle. i am dissatisfied with my experience at this location. read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

See all

I ordered a latte but was given a matcha; I asked for an exchange, but it took a long time and then they asked what my order was

staff are nice and quick in drive thru but the product/drinks are subpar also way too much ice.

Okay yall, I came into the Starbucks, super disheveled and completely forgot my purse at work so I went back to my car to get a change pouch and count to make sure I had enough to pay. Kendra was so seeer and took care of me I was near tears. You never know the kind of day people are having the kindness. Kendra showed me was amazing. read more

Starbucks - Caramel macchiato - Coffee & Tea Near Me - Houston, Texas

This Starbucks always has a ridiculous line! I guess with the limited amount of space they had to build on they opted out of designing it in a way that cars will always get stuck going in/out or to park. Ugh!! read more

Starbucks - My pappasito waiting for his puppuccino - Coffee & Tea Near Me - Houston, Texas

crazy long lines, baristas have no sense of urgency whatsoever, it's almost like they're slow on purpose. No competency, no agility.

Terrible service, Terrible location (traffic-wise), Not the best ambiance besides getting down to pick up your drink, and just typical, overpriced coffee. If you really have to have Starbucks, I recommend you drive to another nearby location instead. read more

This starbucks is the worse I have never experienced horrible service like this everyone is rude not polite and they rush you the customer service is terrible do better Starbucks! read more

I literally waited 14 minutes in line for a tall vanilla bean frappe... and it wasn't even peak time ‍. The drink was amazing though.

Came today for a quick business meeting for an hour or so, from the cashier to the young lady who made my drink, to the young lady who passed by in the background everyone was so attentive and friendly. Even while we were seated the cashier came to check on us! Awesome customer service! read more

WORST wait time out the 100+ Starbucks I've ever been to across the country. Definitely not the busiest either. Operation flow pretty much sucks here, I.E they will make 10 complicated drinks for a single order before they brew ONE single espresso. Your bakery item comes out immediately while you wait 10-15 extra minutes for your one drink. Just know your EST pickup time is NEVER accurate. Any positive reviews is a joke. Staff is cool tho. read more

Poorly made drinks because the were to busy complaining about each other. Thanks Starbucks for the diversity in employment. read more

Starbucks - employees did nothing but complain about co works and management. Great earfuls at the drive thru - Coffee & Tea Near Me - Houston, Texas

Tip: don't order a venti because they will leave the cup 1/4 empty. What a waste of money. You're better off going to the Starbucks inside the Target nearby. read more

Starbucks - This was supposed to be a venti drink - Coffee & Tea Near Me - Houston, Texas

Worst experience ever!! They always get my orders wrong! Take forever to make a drink! Customer service is horrible

Took forever to do one drink and at the end he didn't wrong . More than 40 min for a drink. Not just me it was more people waiting , such a bad service read more

Terrible service and they always have to scold you for a custom drink they make wrong. For seven bucks I can make my own coffee at home and not be scolded by a cranky person very early in the morning when I have to head off to work . Most of your team needs to get new jobs. They're slow and they're super unfriendly. read more

Point 1. The staff is extremely friendly and work their hearts out. = A star. Point 2. The location, arrangement, drive through and parking is a bear. = No star. Point 3. They are often out of products. = No star. Point 4. They had what we ordered on that day. = A star. Point 5. Understaffed so you can expect a longer wait. = No star. In summary, they do what they can, are nice to you and do have a following. I will be stopping by every couple of months as that is the only decent Starbucks in that area when I have to leave in the early morning. There is vast room for improvement in speed, but you can only do so much with limited staff. I will be revisiting, and I fully expect for it to increase a star in the future. Meh can be better than none for someone with only a few hours sleep. read more

Terrible service. I ordered a drink, got to the line and said they gave the order to someone else. They asked me what my order was and they got it completely wrong. They tried to charge me for the wrong order that was double what I was supposed to pay. Worst Starbucks I've ever been to read more

Do yourself a favor, and avoid this Starbucks. I have read the negative reviews, and saw the overall low rating, however stopped here anyway due to its location. Two separate times I've visited this Starbucks, and both times they have screwed my order up read more

Good service !!! Good people !!! Didn't have exactly what I wanted but was well recompensed for that I have to say they have good customer service! And full off people doing homework or talking business! Love the energy!! read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

In September 2018 I mentioned in a review that the cake pop I ate and thought was uncooked, but for the mere fact it was cake dough and frosting, I continued consuming the small treat knowing it was good. Sometime later, I made my own and discovered recipes call for the cake to be cooked before you even place it on a stick. I'm assuming theirs may have been cooked too. I later purchased another that seemed more dense and fluffier than the previous one. Thanks Starbucks. Just checking. Foodie Kim Cake pop read more

Starbucks is so standardized these days it is the gold standard for the effete enthusiasm attached to conspicuous consumption of the upper middle class and instagram accounts everywhere. That is to say, I had $6 burning a hole in my pocket and it was cold out. You can't buy a sweater for $6 so that was coffee money now. Done and done. The Starbucks website lets you filter out search results for drive-thrus and other things. Apparently this was closer than the one on Shepherd, and the one on Kirby is just not dealing with since it takes longer to get out of the drive-thru queue and back onto a traffic jam on Kirby than it does to drink a venti half-heartedly. The last time I did Kirby I got two drinks because the first one was finished before I got onto Kirby; and the second finished before I got back to my office. Then I just ran around the tower in circles the rest of the afternoon. I could not do a repeat of that day on this day. This Starbucks had a small and entirely filled parking lot so minor panic. But then pulling into the drive-thru only one car in front of me so no panic. The guy on the intercom corrected me about what they have and do not have - different than in other cities but okay, looks like Starbucks is not that standardized? Anyway order finalized. Drive around to the window. Paid. Coffee handed over. Transaction complete and back to work. It's just off 610 so it's a bit further in that direction than I am happy with, but anywhere that doesn't make me wait too terribly long is acceptable by me. read more

Starbucks - Winter is coming - Coffee & Tea Near Me - Houston, Texas

I give Starbucks a lot of my money when it comes to traveling on the road. I prefer the brand over many others due to its consistency with a quality product, service, and locale. I've been to a lot of Starbucks across the country, and I can honestly say that this is probably the worst one that I've ever been to, by far. First off, let's start with the parking lot. Two words: good luck. I say good luck because the parking area is so tiny that you'll be lucky to either get a space, or get out of one. This location was built strictly for drive-thru service. Even with the drive-thru service (as slow as molasses), don't be surprised to see traffic backed up into the road. I know that this is a busy location, but seriously? This is Houston. Get a move on with consistent service, and keep it going, okay? Second, the employee attitudes. Really, folks? If you don't want to be here, don't show up for work. I jokingly mentioned to one barista that he looked out of it, to which he just said that he was "just tired". Meanwhile, the manager is a few feet away doing whatever paperwork she is doing, not attempting to help out her employees during a semi-rush on a Thursday afternoon. I guess the bad apples don't fall too far from the tree, huh? The place is so-so clean. I expected the bathroom to be trashed (it was), so I had to sidestep away from the many folks that peed on the floor, just because. Oh yeah, I love the fact that it takes about 10 minutes to make an expresso. I mean, you hit a button on the machine and put a cup under it!!! I guess that its a bit hard here. One advantage that this Starbucks has is that its just down the street from Reliant-NRG stadium where the NFL's Houston Texans play. So if you need a quick pick me up before going home, this place is a good stop. I will give it that much. Just expect a non-Starbucks type of experience here. Terrible. Just terrible. read more

Starbucks - Starbucks of Main Street, with garbage truck on the side. So fitting. - Coffee & Tea Near Me - Houston, Texas

The slowest Starbucks. No ifs and buts about it. I first came here probably two-three years ago. I gave this spot two chances. The first had me waiting in the drive thru for 30 minutes. The second had me waiting 20 min post order just to tell me they didn't have the ingredients to make my drink. They couldn't tell me when I was ordering and when they confirmed my total. I finally came back because I mapped myself to the wrong Starbucks. The good thing is my wait went down to 12 minutes. Still not good. They are understaffed. Please hire more workers and help these workers out. They're drowning in work and the pay isn't enough!! read more

Giving it 2 Stars because I'm a patient Guy, But It's 3+ Workers and my girl is 1 of 3 customers. So why does it take 15 minutes for a grande coffee ‍ read more

I needed a boast today. So I stopped in for my favorite coffee. I order a Verde Blonde with almond milk and equal. They gave me what they wanted me to have. I won't be returning to this Starbucks. read more

Starbucks - Why wait so long - Coffee & Tea Near Me - Houston, Texas

This location was recently renovated and the new interior looks very modern and sleek, and somehow makes the entire store feel much more airy. From my previous experiences, the service here has been friendly, but slow whether I order inside or at the drive-thru. This location is definitely not a grab-and-go type of ordeal. Make sure that you have time to spare when you come here, because it's always a hit or miss for how long you'll wait. Sometimes it's 1 minute, sometimes it's 10, and this is during slow hours. If you desperately need your Starbucks fix during peak times (mornings, traffic hour, etc), save yourself some time and go to a different location. The lot is really small, so there's usually limited parking and cars tend to get backed up in the drive-thru line. Other than the service speed, coffee here is comparable to any other Starbucks I go to! I haven't had a problem yet with my drink order! read more

See all

Honestly if there was a 0 star option that's what I would select. The girl making drinks (bald girl) was sooo rude! I went there 2wice and she literally was so aggressive . You should not be working at Starbucks if you have a negative attitude. I understand when your backed up, but that's not the clients fault . & you should def not be rude!!! read more

I had a very bad experience yesterday (6/30/2020), considering the climate right now with Covid. I still feel quite violated and decided I would write a review since I called several times today and no one answered the phone. Who is the Starbucks contact for this location? I drove to this NRG location but prefer to order via the app. The app said they were out of the iced cloud macchiato, which usually means that need to order at the window. So I ordered a caramel version at the drive thru, not in advance via the app (this is important). I only waited about 7-8 minutes to receive my drink. This is when it got weird. They handed me a watered-down version that didn't even look like the drink that ordered (no signature white cloud, seemed over stirred). I hesitated to take it but I didn't want to hold up the drive-thru. The first sip: disgusting. Then I noticed that the ice was melted! Strange because I just ordered this drink. I became almost nervous as I started to think of how long the drink was on the counter before they handed it to me (Covid) and also, how many people touched the drink or maybe even sampled it (Covid). Then, before you know it, I was practically having a panic attack. I tried to call at least 10 times throughout the day and no one would answer. I am going there tomorrow because I am sleepless at this point. As a consumer, there's no worse feeling. Ugh. Be careful out here yelpees. And word of advice, don't be afraid to hold up the line. I learned my lesson and will not be taken advantage of again. read more

9/23 - the morning team was on it! The line was ridiculously long but it went so fast! My drink was made perfect too! Great job.

They are the absolute worst . Avoid this location seriously. Just go in the grocery store or to another location near by . Not only are they faster but the quality of drinks is also better. read more

The parking lot is super tiny and tight with barely any room to get in or out. They also didn't call out the names for orders so there's know way of knowing that your order is ready unless you sort thru all 10 of the orders sitting on the counter read more

Unlocking and locking the store past opening hours? What's the point of that? Customer service sucked

Dumb ass doesn't even know their own menu. Was not able to get a cotton candy frap here.