Wow, the manager needs to give Anthony a raise. This guy was holding it down solo at 3:30 on a Friday afternoon. It seemed he had a good flow going--making a few drinks, letting customers know he'd be right there, then coming back and getting a few orders. He also did all this with a smile and an upbeat attitude which I thought was very impressive. After about 10 minutes someone came out from the back and jumped in, thank goodness! read more

Unfortunately, just another place to not get a gift card from. Don't get gift cards. Showed my receipt and explained how there was no money. Have gotten gift cards there before and didn't have an issue. Barista just said to call number in back to help. They can't do anything. So, irritated to say the least. Felt like I was being just brushed off. Not coming back. read more

Starbucks - Coffee & Tea Near Me - Irvine, California

First off, give time for parking (even in the middle of the weekday!). After parking and making your way to this location (by Magz and Perspire), there are a few tables outside, but they were taken when I got there. Barista was friendly, and made my macchiato correctly according to my customization instructions. Restroom was clean, and there was plenty of seating available indoors, although this location is a bit smaller than others I've been to, so not sure how easy it would be to find a spot during workdays. read more

Starbucks - Coffee & Tea Near Me - Irvine, California

I want to acknowledge these staff members for the past couple of weeks for their consistent service and commitment to delivering tastefulness. My wife and are in ministry full time as I am a pastor and we had been in a position to where we at to stay near the location. Danielle, Candice, Tammy and Adam all made our experience pleasant. I went in there today after a week, and today they didn't miss a beat. May God bless this establishment and they have His favor in Jesus Christ name read more

Starbucks - Coffee & Tea Near Me - Irvine, California

The new current staffs are incredibly friendly as of Nov 2025. I truly enjoy this new team since my drinks always taste fantastic. The return of the Holiday menu, deco and goodies has brought the cozy atmosphere that I've been eagerly anticipating!!! read more

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Staff is always kind and friendly here. Love using the to-go mobile order on the app to grab a drink quickly. Save this recipe - it's my favorite. You're welcome ;) Iced Matcha Latte with Soymilk & Espresso Shots - venti - light ice - soymilk - 2 shots of espresso - 5 pumps classic syrup read more

It's sad that the baristas look super unhappy working at Starbucks. They don't even smile, let alone greet customers. Can't believe that Starbucks has become an unfriendly place from being the 3rd place where I used to go and socialize with people in the community. truly SAD. They have changed at least 2 managers over the last year, but nothing really changed. read more

It took over 10 min to place my order. Workers taking too much time to serve the drinks. If you in a hurry this is not the place to be. Yelp should allow to give businesses zero stars because that's what this place deserves. Is been almost 15 min and still I don't get my drink yet. read more

As always great team and very friendly and professional !!! thank you Nour, Daniel , Kyra, Valerie , Noor and the rest of the team for making Starbucks Quail Hill shines!! Mack read more

Service at this Starbucks has been consistently poor lately and it seems to be the same barista or group of baristas. The lady working the register seems so unfriendly and so unhappy to be there...literally moves so slow, zero sense of urgency - I don't expect immediate attention at all I know it's a tough job - but the impression she gives weirdly is she's being passive aggressive and doesn't want to work there. I was the only customer in in the shop and waited at the register to order a drip coffee...nobody took my order - after a minute or two the one lady eventually turned toward me and said only " wait a minute" and turned away and began poking around, opening and closing the oven, poking the sandwiches, putting on gloves (super slooooowly) looking around everywhere but toward the one customer they had....me. Honestly it was kind of bizarre at best and seemed outright rude ...Ignored me for a good three to five more minutes, never even took my measly order....A line of three people formed behind me. I eventually left without ordering because I had to get to work. I will never go back. Very sad. You guys should think about training your baristas to have a minimum level of friendliness- at least say "hi, I'll be right with you" when someone comes in.. and at least act like there's a tiny sense of urgency...especially when it's the only customer in the store...maybe you guys are putting your mobile orders ahead of your in-person customers? I don't get it. read more

One of my favourite cafes in the town with good service and friendly staff and warm ambiance.

One of the better Starbucks locations in Irvine. Been visiting this one for a couple of years now. They have re-opened the seating inside so it's a pretty good spot to study, work, or chill. Their WIFI is good and the staff have all been nice from my experience. For anyone that is worried about long waits and/or are wanting to pick-up the drink and go, I'd recommend ordering ahead on the mobile app. The mobile app is also nice for customizing drinks too (ex. adding milk to coffee). Usually for hot brewed coffees, I place the mobile order after I arrive in the parking lot. Then by the time I walk in, it's usually done. The Frappuccino blended beverages may require a wait, but that's usually expected for blended drinks. Their coffee is all consistent across the chains from my experience, so I won't go into detail on the taste. But I'm a fan of their coffee quality and value. read more

Starbucks - Java Chip Frappuccino Blended Coffee - Coffee & Tea Near Me - Irvine, California

Very clean store, friendly staff and drinks are deliciously made here. Online orders seem to be the best way to get your coffee in a hurry so order ahead if you can't wait more than 5 minutes for your coffee. Plenty of parking and indoor and outdoor seating. read more

The people here are super nice. I appreciate being greeted when walking in. My drink was made to perfection and the store was clean. This place sits on a corner space of a shopping center. There's seating outside if you want to read or meet with someone. The seating are wicker chairs with cushions that can be socially distanced apart. There are end tables and umbrellas also. There's a nice breeze being higher up in hills too. Plenty of parking. No drive through. I like this location for meeting with people. read more

This review is solely for Noel. I come to this Starbucks everyday and I love the service even though it's a high volume location. I typically pick up my coffee here before work. I came in today to pick up my coffee at the time it said it was supposed to be ready waited for 10 minutes then asked him if he could please check on the status of my order since I was going to be late to work. He literally was so rude and basically told me that I just have to wait because they were 25 minutes behind and there's no way for him to check my name. I even informed him that I was willing to come back once the order was ready on my break, considering the fact that they had already made me late for work . He was so rude and refused to help me. I waited another 5 minutes and asked another barista Daisy who quickly let me know it would be another 15 minutes. She was very helpful and professional. I left without my coffee and will be returning for it when it's ready. Noel lacked customer service and was very dismissive and even began to joke about his unwillingness to help me. I literally come to this place 5 days a week and was very upset by the way I was treated by him. read more

Yesterday morning at 10:30 ish I went in and messed up my order but the cashier lady was so nice and polite about it. I didn't get her name but shout out to her!!! read more

Wow, this place is unbelievably slow. It felt like it took 20 years for my drink to come out.

Absolutely terrible service. Ordered a croissant. Took 10 min to bring it out. Never again. This was the 4th time it's happened. 4 strikes and I'm out. read more

Hunter, Brodie and Zach had Great customer service. Will be back soon. Thank you for your amazing service

Definitely the best Starbucks location in the area! Seating can be somewhat difficult to find, but the drink quality is much better and more consistent than in other locations. Shoutout to Noel for making the best Pumpkin Spice Latte out of the dozens I've had this fall. :) read more

Thanks Jack, it took a minute. I have to write 85 words; the location and coworker were nice! read more

Love this location. Really fun vibe on the weekends. Staff have always been polite and sweet to me. And patient with my kids when they take their time ordering haha! They also seem to have some tumbler merchandise in stock compared to the other branches. They were very helpful with handling a return for me. read more

Staff is rude(not all, 2-3 that ruin the experience for me) Same 2-3 staff doesn't call out your name when the drink is ready. They don't smile at you when you greet them. They are cold, stale, and have attitude. Even when I called the corporate to report this that person had attitude read more

Honestly, not coming here again. They haven't updated their menu so when I ordered, they weren't even sure they had it anymore and had to ask each other. Next, I also ordered food but that apparently got forgotten. I probably could have checked to make sure my food got added on but I also had enough rewards that I figured they just used my rewards on the food. So, I stand there for long enough and they studiously avoid interacting with me. Even to the point where I made eye contact and said excuse me and they looked away. Then, didn't really want to help me when I finally raised my voice at them. It is Starbucks, the parking here is fine but jeez, customer service needs to be worked on. Especially if their employees don't listen to the order and then don't want to help people. One girl kept saying, "be right with you" read more

Horrible customer service. Very rude. All other Starbucks are a small dog friendly with an offering pup-chinos. This location asked me for a SERVICE dog Id Even though I was picking up my coffee ridiculous. Never coming to this location again. read more

Always happy baristas and friendly servers. I love this coffee shop. Even though they're part of a worldwide business, you feel like you're at a neighborhood cafe. Go Quail Hill Starbucks! One wish: please expand and make a nice big store with more seating:) or would that undo my friendly neighborhood store feel? read more

Worst Starbucks. They are consistently understaffed, consistently slow to fulfill orders, their mobile app consistently says it will take 10 to 15 minutes to fill my order and then it takes even longer than that, and they have a habit of just turning their mobile app order off when they are too busy. They should just bring in more workers. It's extremely frustrating because this is the only Starbucks on the way to work so I have to go out of my way if they are too slow read more

order ahead on mobile app as they seem pretty backed up on mobile orders and i waited for a while (~10 min) for my drink when there was only one customer in front of me. they've reconfigured the store to allow for 5 customers max in the store as there are signs on the floor, but they are not strictly enforcing it as far as I could tell. I don't what the foam is/where did it come from and I had to wipe it off the cap when the barista handed me the drink. it seems like they updated their hours again so beware. read more

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I don't usually review popular chains that can be found everywhere, but I really like this Starbucks for their staff and customer service. I come here weekly to chill and read when my daughter is at her art class, so I'm constantly overhearing and observing the way they are with customers. I just have to say that they're super gracious and kind and that's really what this 5 star review is for. It's also a really spacious starbucks with plenty of seating inside and out. read more

I am writing today to complain of the poor customer service my friends and I received from Candice. Of course, this made me disappointed. I always valued and trusted this location. But not this time. The ongoing issues began a few weeks ago after my friends snd i work out at the studio next door. We were quite satisfied with your company's service until we came across Candice. She has a negative attitude and can use some leadership training. We overheard her complaining about customers and drinks and just displayed an overall bad attitude. Truly not the mission, vision and values expected at one of the busiest Starbucks locations. read more

Friendly service. The store employees saw my free birthday drink on my app and wished me a happy birthday. The normal go to for me is an iced vanilla coffee with some cream. They nailed it with the perfect blend of vanilla sweetness. read more

I've gone here 39 days in a row Monday thru Friday after early morning therapy at Hoag Hospital. It's now 100% clear why Starbucks is going and will continue to go into the tank. No CEO is changing this direction. They are so consumed by their internet orders they couldn't care less about the physical customer. Today was the final straw as the manager never made eye contact and continued to discuss internet orders with other employees that could also could not care less for the customers in their store and forgot she took my order. At least 12 people were becoming irate waiting but the employees had no idea they were waiting for orders 10 plus minutes. They kept their heads down and no employees spoke to customers while we all rolled our eyes. They wandered in and out but never acknowledged customers. I sat for 3 plus minutes in the front of the line before I was even greeted. After 16 minutes waiting for a coffee I finally said something and the manager never once said I'm sorry I forgot your order but said I started it but never finished it. This was the 3rd time in 2 weeks at this location and I said your service is garbage and I will never be back and she just stared at me. Starbucks, for your prices in today's economy, I suspect you won't be around too much longer and I have no intention of going back. read more

Picked up my mobile order, and this is what I get (see photo below)! It's not full, it's 3/4 full. I didn't even have time to bring it to their attention because I was on my way to work. Like, what?? Who made it and thought "meh, this should be fine." No. I ordered a venti, not a grande in a venti cup. read more

Starbucks - Coffee & Tea Near Me - Irvine, California

Charlie was very helpful when I had questions about the app and how to add money to it from a gift card. As well they are always quick ! Thank you ! read more

Omgeeeee!!! Noel made my cafe misto so yummy today! I don't normally come to this Starbucks but I might start coming more frequently because today it really hit the spot!!! read more

Worst Starbucks I've been too. My first thought when I walked in was that it was dirty. I ordered my drink and waited15 minutes watching little nat bugs fly around the food and drinks made. Finally I asked where my drink was and she just said "I don't see it someone must have took it" when they didn't, I had been standing there and didn't see one come up then had to be like ok well can you make it please ive already been here 20 minutes. I then heard everyone behind me saying the same thing. Won't return here. read more

This is one of the cutest little Starbucks with plenty of indoor and outdoor seating. Outside they have plenty of comfortable sofa chairs with the big cushions. Inside they have 3 chairs and lots of tables. This is a great place to meet, do some work, or study. As for the service they are usually really good here. The baristas have been pretty consistent with my orders and always seem engaged in their work. I removed a star for cleanliness. It would be nice if Starbucks started to take a little more pride in this area but I won't hold my breath. read more

Starbucks - Coffee & Tea Near Me - Irvine, California

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This is a nice location, with a very comfortable space to enjoy my coffee. Staff was very pleasant and welcoming. Parking in the morning is plentiful, but challenging later in the day. read more

Closest coffee option next to Kaiser hospital made this an easy stop for us. Service was nice, even when lines are long they move along well and our order was correct and made well each time. While not my favorite coffee place and I prefer local and independently owned shops, this hit the spot and delivered just what we needed at the time read more

Starbucks - Coffee & Tea Near Me - Irvine, California

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This Starbucks is the slowest Starbucks I've ever been to! Literally there is no sense of people need to get to their day. A simple food order which one isn't even heated up takes over 10 minutes, nearly 15!! read more