Stopped by for a quick drink on our way back home. Super clean and friendly staff! Josh was amazing! I made my husband try to order my favorite drink from memory lol good times! Thank you Josh for the laughs! read more

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What the hell Is going on 5:30 am and 5 people working and its taking 15 min for two coffees. And there's no one else ordering. read more

My disappointment grows more and more each visit at this location. Ordering 15+ minutes out and my mobile order still isn't ready. Used to love this store but it fell off after they lost their best manager. Moral of the story, BRING BACK JOSH REDLITZ read more

Located on Roosevelt Boulevard near the Publix shopping center, this is a busy location. I stopped in this AM for a quick cup of coffee and a bathroom break. My first impression is that the parking lot is too small and does not have adequate parking for larger vehicles like a mini-van. Plus it is hard to navigate bc the drive-thru lane snakes through the parking lot and onto Roosevelt. I ended up parking in a shopping center across the street and observed others parking on the street and walking up also. Also, be careful walking in the parking lot as cars whip in from Roosevelt and you could get tattooed by a grill vent. Once inside the store, I found the bathroom and it was clean and serviced. I then got in line behind some guy in scrubs who was ordering for his whole office. To the stores credit when they noticed that the line was backing up, they opened a second register. There were probably 7-8 persons working there this AM but I have no idea what all of them were doing. I ordered a small (tall) black coffee but due to the noise in the shop, I had to repeat my order a couple of times. When I got my coffee, it was fresh and hot but the cup was wielding under the weight and temperature so that I had to transfer it to a metal cup in my car. Not a great visit but not a terrible visit, just typical Starbucks. read more

Came to this Starbucks after a long day of teaching. The service was quick and efficient. My feta wrap was amazing and the barista was very sweet. Overall this is a great location that is clean and worth the ride. I will say the line to order is a little dangerous being right off of Roosevelt Blvd - other than that, no complaints. read more

Starbucks - Coffee & Tea Near Me - Jacksonville, Florida

I do understand the mixed reviews for this location. This starbucks is located in 17, very limited parking space and probably one of the busiest Starbucks I seen. Some days when I pass by I will see cars on 17 trying to get in there and to be honest as a person driving and not going to Starbucks this situation can get very in tense. But I am here giving this location 5 stars because they deserve it! Like what i said this is one of the busiest location I seen but the employees here are pretty great for them to accommodate that kind of volume. but of course they have good days and bad days just like everybody else. But this location for us feels at home, we go here often enough (my husband is here everyday, he deserves a stock from starbucks lol) that the staff knows our dog Cooper for his pup cup, they are the friendliest people I ever met and they really try their best to remember their customers. As a tip, if you are one of the people that complaints that they take a looong time to make your coffee or to get your order ready, download their app and it will save you time and Starbucks rewards are pretty good and their app is easy to use. when you download that you can pretty much order from there and you can even leave a tip if you are feeling generous :) and once you put in your order it will be hopefully ready by the time you get there. My husband do that all the time and it never fails that he is in and out there! read more

This is the only starbucks in Jacksonville that NEVER gets my orders right. 5th time going. 5th time getting my order wrong. Instead of writing designs on my cups please get the order right. It's almost 8 dollars for my lavender matcha. I want to be kind and leave a tip but y'all dont deserve it. The waffle house of starbucks in Jacksonville. read more

Starbucks - Lavender cream oatmilk matcha that's actually a basic dairy milk matcha. I'm glad I'm not lactose intolerant. - Coffee & Tea Near Me - Jacksonville, Florida

Service is fine, but the drive-thru and parking situation is an absolute abomination. They need to remodel this property to be more practical. read more

If you've never been here and are planning on the drive thru, a tip is to make sure you enter from Roosevelt Blvd and not Beverly, the side entrance. Employees have typically been nice. They've been out of products a couple times and once tried to pass off iced coffee as cold brew, but was able to refund my money when I was asking what was happening and why and they then let me know they were out. A bit confused why they charged me for a cold brew knowing they were out and were going to make me an iced coffee as the price (and caffeine content) are quite different. Otherwise the employees have all been kind, funny, and a brief moment of exchanged smiles when passing through the drive thru! read more

I have to agree with Carmen J. I don't know why so many people are hating on this location, but it's actually my go-to Starbux. Currently, my driver's side window won't go down so I am forced to go inside. That's my fault for not getting it fixed yet, but in the past the drive thru has been extremely efficient and fast. I do see new faces all of the time, but that may be because I visit at random parts of the day. Check out their Happy Hour specials after 3PM at least over the summer. Great way to grab some bonus points and get some deals. Gold! :) The drive thru line is usually pretty busy especially weekend mornings. It's been non-stop since I got here on a Sunday morn. Just be mindful of the customers trying to walk to the front door and go inside. It's a different kind of vibe inside than outside in the drive thru line. Perhaps the mindset is you want your coffee, tea, food, etc. faster and the customers inside often do wait longer than those who brave staying in their cars. Either way, the customer service for me has always been great with no attitudes. Sometimes I want to create my own coffee and the staff will work with me. The NEW breakfast sandwiches (Try the Smoked Shoulder Bacon) and protein boxes (especially the Chicken Wrap with that peanut dressing - oooh!) are really exceptional if you are a meat eater. Overall - a larger store, a convenient drive-thru, a spacious outdoor seating area,, comfortable chairs and plenty of tables where you can do your work, it's relatively easy to get to from 17, free spent coffee grounds packaged for you if you garden and a decent sized parking lot with street parking available. It's just great. I mean, have you visited the one on the south end of Roosevelt in Orange Park? DO it and you'll definitely appreciate this location if only for the easy access. Yup. I like it. :) read more

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stopped by this spot because of being in the area-not my normal location. The drive-thru, of course, was utterly long, but the inside wasn't. The location was very clean, the customer service was very friendly, and our drinks were terrific. If in the area, I'll stop by again. Since the day was hot, I ordered the caramel frappe with extra Carmel. Always a hit. read more

Starbucks - Coffee & Tea Near Me - Jacksonville, Florida

Love love love! My mom always orders from here for pickup and so do I! It tastes absolutely delicious! They just keep getting better and better! They're always packed full lines and we still get out within 5-10 minutes Everytime! Thank you so much for making our day!!! Whoever was on shift today best frappucino I've had here yet! Thank you !!! :) ,fresh and tasty! Fast and easy! Employees are always respectful and courteous! read more

Starbucks - Mocha Cookie Crumble Frappucino - Coffee & Tea Near Me - Jacksonville, Florida

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This Starbucks deserves way more than 2 stars. The baristas are friendly and very quick about making drinks. It's always clean inside and there is plenty of seating: Tables, some comfy armchairs, and some umbrella-covered tables outside. Yes, the drive through line can get backed up and stick out into Roosevelt, but even still it moves pretty quickly. And you can always avoid this with mobile ordering- I've only seen one time when they weren't taking mobile orders and even then they made my drink very quickly. I'm giving 4 stars instead of 5 because while there are almost always spots in the lot, it can be tough getting in and out if the drive through line is long. And they seem to always be out of the protein chicken and hummus box I like. read more

Starbucks - Industrial lofty - Coffee & Tea Near Me - Jacksonville, Florida

Upon entry I noticed how airy and clean the place was kept. Outside nearly just as clean and well kept. I went into the restroom and the same attention to detail was apparent. I stepped up to the counter and was greeted with a smile by the barista. I gave my order and asked about the new rewards program initiated by Starbucks which she explained flawlessly. This new rewards program went into effect April 16, 2019. Once my order came ready, it was actually brought out to the table my party and I was at. Kudos to this location for such great customer service. I look forward to my next visit to this Starbucks. read more

Starbucks - Enough toilet paper here. - Coffee & Tea Near Me - Jacksonville, Florida

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It must have been a bad day for this Starbucks. I'm a guy who loves to sit in coffee shops and wifi around for a while - just enjoy the atmosphere. I had a gift card and on an off day decided to cash in on it. First off, I'll say to the staff's credit that they were polite and courteous - easy to converse with. Best part of the experience. But in two other key areas, this store kinda let me down. First, the cleanliness was an issue - more so the floors and the tables. The tables seemed to be a little disorganized. I didn't think the space in the shop was used to capacity - might think about a redesign. And then, the key purchase of all, the famous white mocha Iatte I always love to order hurt some on the coffee side of things. I'm not sure if they changed the brand of coffee they put in these or their espresso macho needs some fine tuning, but I hoped for better. Now, without doubt, Starbucks, I'm sure remains #1 in the minds of many who love coffee shops. But it's not the same as in the days years ago when it was up and coming. It's bling and shining star has been gone for a long time and funny that people don't realize it. The disappointment with Starbucks is that they know people are gonna come - they don't have to be the best and so they don't innovate or take the risks and change their game. This paragraph is just a bonus as to how I see Starbucks as a company. And so this review is just one hombre's opinion. It's not meant to steer anyone away - and I hope that some Yelpster after me goes in, has a great experience and writes an outstanding review on it. I'm partial to coffee shops! Let's do better Starbucks! Recommend: LOW (at this time - thinking about a revisit) read more

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just avoid this location. Every day is a random issue. Maybe the line will be out into the street, maybe the inside is closed but the drive thru is open, maybe the whole place closes down at 2pm. It's truly the biggest sh*t show of a place i've ever seen. read more

This location should be avoided for one's own safety. The design of the parking lot is a hilarious joke. I cannot say how many times I have nearly ran into some moron who is clear out into a three lane road trying to enter a dismally backed up drive through. This has been a problem for some time and nothing has been done to remedy the hazard. This is to say nothing of how ridiculously slow the service is at this location. The generational decay of decent labor rears it's ugly head at this establishment every time I've come. read more

I can't say I'm thrilled they decided to close the SBUX down the street in front of Publix when they opened this one, but hey, at least this brand new location has a drive-thru. I decided to go inside today rather than utilize the drive-thru so I could get a feel for the new place. It's rather small which doesn't make much sense because they built it from the ground up. There is some nice seating inside consisting of four comfy chairs, some small tables and one long table. It was pretty packed inside on a Friday morning at 10:45am, which is why I'm left questioning why they didn't build it bigger. There's also a nice gated patio section outside with tables and umbrellas that is dog friendly; although, not smoker friendly. No surprise there, SBUX hasn't liked us smokers for quite some time now. Crystal met me at the register and she was all smiles and so very friendly. She and I had a nice little conversation about what a pain in the ass moving is. Haha. My iced coffee was made quickly and perfectly by another smiling barista. I made sure to take note of the drive-thru which was very busy, but they were moving the cars through quickly. One thing I have noticed about SBUX that have drive-thrus is that they don't clean the restrooms, tables, or empty the trash as often because they are usually too swamped because of the constant flow of customers both inside at the register and customers waiting at the drive-thru. The employees here at this SBUX are totally on top of things. As busy as they are, they manage to keep everything inside the store nice, clean, and tidy. I'm super impressed, especially since the employees here came from the store that just closed down the street w/out a drive-thru, so they aren't use to the extra hustle and bustle. The parking lot is a bit cramped for those who park and go inside. You may have to wait a couple of minutes for a car to move forward in the drive-thru to be able to back out of the space. It's definitely a tight squeeze. Now that I think about it, perhaps that's the reason the building isn't bigger. Bigger building = more parking area taken up. Well, now that I've finally got that conundrum figured out, I guess I'm good. LOL A solid 4 stars for this new SBUX. read more

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A much deserved five star review for this Starbucks. I almost always use the app to make mobile orders, and at other Starbucks in the area (I'm looking at you, Five Points) it always seems to be a complete crapshoot as to whether they are even looking to see if they're getting any mobile orders, or how behind they are. This shop, however, runs like clockwork - every order is ready by the time I arrive, and I think there's been a mistake maybe once in 50+ orders. Plus, a major shoutout is deserved for the staff: they've always been super friendly, but they have also handled COVID like champs. Everyone is masked, everything is clean, and they have adjusted their in-store service in appropriate ways (for a while they were only letting one customer in at a time, which I appreciated). A great choice for the consistently great service. read more

Waited 30 min for coffee. People who placed orders after me got their coffees before me. I wasn't the only customer who got skipped. Horrible service, don't waste your time here. read more

With the prices that these people charge, you think that they would try a little harder. Do better Starbucks. read more

Starbucks - a coffee cup filled with black coffee - Coffee & Tea Near Me - Jacksonville, Florida

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I'm not sure why this Starbucks has such a low rating. Every single time I go (at least once a month) I get great service. People are always nice and I'm always able to time my time ordering and ask all the questions I want without getting a rolled eye or a crappy response. My order has always been correct and the food is always just as I order and delicious. The only issue (as others have mentioned) is the parking lot. The best thing to do, if you're in a hurry, is park on THE STREET and walk in. It's not far away and COME ON! We are privileged enough to have way easier parking and space than many other large cities. Just park and walk a few feet and then drive off. Easy peasy. The also have a decent sitting area outside if you're into that sort of thing and a good bit of space inside. I definitely recommend this Starbucks. read more

My sister who lives in Jacksonville frequents this location and only has the complaint of the drive thru being a pain when really busy. We went in today to kill time before meeting family for breakfast and maybe it was just me but the lady behind counter seemed a bit annoyed at me asking about the flavors of got chocolate. I saw nothing about flavored hot chocolate on their menu - so of course I had to aSk and she didn't seem to aPPreciate my question by telling me " almost anything." Well I need to know what flavors are included in "almost anything" as since I'm pregnant I don't order from Starbucks right now. I noticed she was also wearing the store manager apron. We ended up getting 3 drinks for the 4 of us, I ordered a white mocha got chocolate. It came out labeled a tall toasted white choccolate; it was pretty good. read more

Visited the Starbucks today to get a little work done without the chaos of my office. When I came in the entire place was very clean. There's not a ton of seating there is a six person table and perhaps seven other two person tables. There are four club chairs as well. I spotted one power plug next to a two person table. There was also one underneath the six person table. I don't drink coffee but I regularly order a hot tea and it was as tasty as always. All the staff were very friendly and chatty and seem to be efficient in their job. There's also a drive through here which I haven't tried but they were processing a good number of people through it so I guess they're doing it right. The bathroom was clean and stocked. The creamers and sugars were clean and well stocked. I could find nothing whatsoever to complain about this place was great and I was able to hunker down for a couple hours and knock out some work. I will definitely be back. read more

Majority of the time I have visited this Starbucks it's always been early before I'm off to work. The workers there are normally nice and the line moves fast read more

Fresh Starbucks. Brand new build so everything is new and the patio is nice and large. They are very friendly here and have several ways to brew your coffee. Yes as always parking can be a issue and the drive thru traffic doesn't help it. It on a corner so you can access it two ways which helps...some.. read more

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The workers are pleasant and the coffee is good. My low rating is due to the location. This place can be very dangerous at times - cars in the drive-thru line during peak hours can reach out of the parking lot onto Roosevelt Boulevard (Highway 17). This could be the best coffee house in the world, but its not worth risking your life for. read more

Very nice inside. Not a big line when I got there. Just seemed like the staff was very non-engaging. Pretty slow which is not normal for Starbucks I have been to. Coffee was good of course. I got one of the breakfast sandwiches as well and was pretty impressed with it. But it took longer than I expected. I think the staff there might should get a few cups of coffee for free to start their day and think this would easily have been 4 star or better. read more

Starbucks - Coffee & Tea Near Me - Jacksonville, Florida

I'm really sad that this is the closest Starbucks to my house. Ever since they moved into this facility the upkeep has gone downhill...tremendously. I've noticed a pattern, however. It's only like this when a particular manager is here. She really doesn't give a crap about her place of business. The recycle bin is overflowing. The floors are filthy. The tables haven't been wiped down. The bathroom is disgusting. The work area is a chaotic mess. The only good point that keeps me coming back here is that most (notice I said 'most') of the baristas are nice and fun to talk to. read more

Starbucks - This is the floor next to my table. It even worse than this in other areas of the store. - Coffee & Tea Near Me - Jacksonville, Florida

This is location is convenient because it has a drive thru! I typically can hop in and out under 15 mins when transiting to and from work early. If I miss my early window, the line is crazy long! And typically have to opt for ordering thru the app. On many occasions they tend to be out of things I regularly purchase which is disappointing. read more

Pulled in on today's hot day, and low and behold, the drive thru is closed. (I have a 5 months old. So drive thru is very much a preferred thing for me) and then I step inside, signs posted that they are out of stock with a lot of items. Whatever. It happens. No big deal. I go to place my order, dude behind the counter couldn't even get my order right to ring in. Music in lobby is too loud. No communication between staff. Then my order comes up, wrong. Of course. It was hot. When I wanted it iced snd blended. And they forgot the water I asked for as well. It happens. We all have off days. Thank you to Andrew for fixing my order!! You're a rockstar worker ! I loved your spirit ! read more

Yes, drive through traffic sucks and parking sucks, however the staff is attentive and quick as of late. I usually do mobile orders, so my process goes: 1) Place an order at home (a couple minutes away) 2) Drive to the location and park in the back from a side road versus Roosevelt 3) Go inside and get my order 4) Leave That's it. My order is almost always ready when I get there, except sometimes when it is busy. They are consistent with their drinks as well. read more

Its a Starbucks, I love that no matter where I am I can count on Starbucks to be a familiar comforting spot for a tasty coffee treat, WIFI and clean bathrooms. read more

This place used to be so good when it was located in the shopping center by publix. I used to go there all the time! The baristas knew me by name and knew my order since I would go so many times. But ever since they've moved it, the quality of service became very poor. Maybe 1 out of 10 times they do the order right. Every time I go, they mess up my order. It's unfortunate that it's the only Starbucks at that area and I have to get my coffee before my 40 minute drive to work. Sometimes I skip getting coffee in here and get it at work instead. It's that bad. How hard can it be to make a breve latte? Sometimes they give me cold, sometimes they give me without the sweetness inside, and sometimes they give me a whole different drink. This morning I decided to get a pastry, well guess what.. it went straight to trash. It tasted so bad! Tastes like it was old and been sitting out. I really wish they improve their quality of service and their coffee/food. Or I hope another coffee shop opens up close by, because this is ridiculous. read more

The best people & the best drinks! I love going to this Starbucks every morning on my way to work! The partners get my drinks out efficiently and there's always a good conversation! I'm so thankful that I have grown a friendship with this place! read more

Location is constantly out of items. Three of the four days this week they were out of cold brew. That seems like a lack of planning. A year later this location still is awful. Orders are regularly wrong and in general the staff is not friendly or engaging like most locations. read more

The parking lot here is packed, yet there were plenty of tables and seats inside. I'm not sure if the employees are taking up all of the spots, but it's just extremely congested there. The drive through was closed when we were there on a Friday afternoon. Strange, I thought. I don't even want to imagine that cluster of a mess in the parking lot. The restrooms were clean, but the floor in the lounge needed sweeping badly. My coffee was piping hot and filled to the top of the cup. No complaints there. Three stars for difficulty in the parking lot. We got the last available spot, had to wait to avoid running over people and do some finagling to get in there... All with the drive through closed and about 3 other patrons inside when we arrived. We probably won't visit this store again. They need to work on a better location. read more

Today I went here and I was charged incorrectly for my order. Also the time before this when I came here they were out of what I came here for. This store was a five star rating but now I am over it . read more

The customer service is fantastic!!! They're fast and get my drink right every time. They even know my name.

Went thru the drive thru this morning and the attendant seemed to either be new or hung over, she seemed clueless. I guess this should have been our clue to check our order gefore leaving. Ordered 2 coffees, one was a nonfat Peppermint Mocha, extra shot which came out just fine (thanks to the barrista). The second coffee was supposed to simply be black...how do you mess up a black coffee? By adding cream and sugar to it! Once this error was recognized we checked the label which said item 2 of 2, both cups had same time stamp so it was clearly the attendant's error. On top of this, we were not offered, nor even asked, if we wanted the receipt. We were too far and not enough time to go back so called and the manager said they will refund or provide a correct coffee on next visit. Further, this location continues to be our least favorite (and usually avoided) with the drive-thru line often flowing out onto Roosevelt. To go inside the small store you will have trouble getting to a parking spot due to the drive-thru line and getting out of the spot, due once again to the drive thru line. This location rarely gets our business anymore since it is so much smaller than previous location in Publix shopping center and the 'convenience factor' of having a drive thru really isn't all that convenient. On the positive side, the store is kept clean and the employees are (usually) friendly and cheerful. When we have our puppy with us he is almost always receives a treat from the attendant. My advice for those with a particular special flavor coffee craving, this location is best during non-peak times. If you drive a large vehicle, such as a double cab with extra long bed truck or have a trailer attached, be aware of a tight drive thru and there will be no parking spots to accomodate you easily so you may want to try the street. read more