Very good customer service. They went the extra mile by walking the drink to me and keeping the line moving quickly on a Friday around 8:30am. Rachel was great read more

This is disgusting ! I didn't even notice it had a long hair in my drink until i was home. Extremely disgusted and disappointed. read more

Starbucks - Long hair in my drink. - Coffee & Tea Near Me - La Puente, California

See all

I accidentally spilled a drink on the floor, and the sweetest employee, Brianna, helped me clean it, AND get me a replacement drink free of charge. She was so nice about the entire thing and made me not feel like the biggest baboon in the world. She was so sweet about it that I sneaked a look at her name tag to find her name and shout her out in the review, so shout out Brianna! read more

Love this Location. I've ordered the same drink for like 3 years and it is To-Die-For EVERY TIME. I wish Mobile order drink counter was bigger but that's corporates fault. They don't think. read more

Starbucks - Love this Starbucks. I wish no one was ever in there so I could get my coffee faster. Idk how they get through the holidays. - Coffee & Tea Near Me - La Puente, California

NEVER GO TO THIS STARBUCKS!! They always take forever AND they rip you off on your drink. Drive a little more down hacienda for better quality and true drink size read more

Love this location ! Everyone is friendly n fast service ! I am have same ordered every day , don't wait that's long for order to go . read more

See all

Best baristas at this location! I go in almost daily. Always greeted with a cheerful smile and welcome!! read more

Starbucks - Perfect on a cold day! Medicine ball! - Coffee & Tea Near Me - La Puente, California

Does this Starbucks normally do this now ? It's seem funny , but still concerned. Starbucks is good & food is yummy! read more

Starbucks - they do this ? Often , at this location?? I don't know. Its seem funny , should I be concerned? - Coffee & Tea Near Me - La Puente, California

Drive-thru is ALWAYS long BUT employees are very efficient and the lines move quickly. Drinks are always made to perfection Great job! read more

See all

always a quick and easy drive thru; never have had a problem or bad situation/ experience here!

Came to the drive through today at 1:33pm and I ordered a Hazelnut Oatmilk Shaken espresso with only 2 shots once served at the window I noticed the drink was half full. I told the Asian woman with tattoos that helped me if she could add more oatmilk. She then told me "no" and if I wanted to "add more ice but that would make it water" with attitude like if I was making her job harder. I get this drink everywhere else and never had an issue. She could have added more oat milk not a big issue. Drove away unsatisfied at this experience. I can now see why everyone complained at the barista attitude here. read more

Unfortunately for us, this is the closest starbucks location we could go to. If we can avoid, will avoid this location. The service is the worst for morning orders, so if you are in a hurry, dont come here. I ordered a hot coffee and it wasn't hot enough ,but I couldn't return as I am rushing. Another time I ordered 3 travelers and I specifically put the pick up time. Lo and behold when I got there they couldn't even find my order, thank God I got my receipt. Like everyone, we love starbucks, unfortunately, there are people who do not care about the business and they just care about getting paid.Although I admit it doesn't speak for every workers, some bad workers will spoil the whole bunch. Sorry, starbucks, time to check your workers attitude. BTW, they gave me also attitude when I asked for ice water to go after I ordered 3 drinks. read more

The costemer Service is so good especially there chai late and i fully recomendé this place

I put in a mobile order today and asked my son to pick it up. When he entered the store to get it Alondra used language to the effect of " there are 3 other f**king stores you can go to." My son left without even getting straws. We'll he told me when he got to the car. In I went in my pajamas and slippers (because it's Sunday). Jaelyn ignored me at the cashier counter, when she acknowledged me I proceeded to ask for the manager. She told me the manager was not there but she was the shift lead. I asked her if Alondras behavior was appropriate and if anything was said to her about what she verbalized to my son. She indicated she didn't see anything wrong what was said. I continued to ask if she would like to be treated in that manner. She asked me to step aside to help other customer instead of providing me with the information i requested. So i took a quick video to get their faces to post. I had to ask for the managers name and number numerous times. I requested the names of every employee on shift during the exchange. She indicated that the employees were on the phone with the manager, instead of allowing me to speak with them. The employees on this shift should learn customer service. I finally received the phone number of Wai the manager and left him a message. I still haven't received a call back. I called starbucks corporate number to file a complaint. The corporate number is 800-782-7282. I leave this number because they don't make it easy to find and the employees aren't helpful in giving it. I look forward to communicating with the manager and district manager regarding my encounter...by far the worst starbucks around. read more

See all

THE NEW STAFF IS EVERYTHING! WAY TO GO HACIENDA STARBUCKS! I've always hated this specific Starbucks, the service here was awful, the workers always looked miserable, and I truly avoided this place at all costs! NOW- it has seemed to be revamped and I am here for it! New workers, awesome drinks, and amazing attitudes. Couldn't ask for more! Food: 5/5 Cake pops were amazing. The cookies and crème is off the hook! The good ol birthday cake did her job too! Haha. Drinks: 5/5 The new pineapple drink is great! I don't dig the weird fake pineapple, but it's a great drink! Customer service: 6/5 The new staff here is everything, I'll literally be back because of them! Also, the restrooms are super clean! :) read more

See all

Closed yesterday, which I understand. But the app said open. Placed an order online, could not get it. So I'm out for what I ordered, lost $20+. How do I go about getting this back? update your app. read more

Just stay away from this location. I don't know if the baristas just don't know how to make their drinks or if they just don't care ? Paying minimum $7 for a drink that's filled with ice and watered down . When I've ordered hot it also doesn't taste how the drink should. I haven't bought SB in awhile because the last few times it just was horrible , but today I figured what the heck let me stop by for a matcha. I mean who can ruin a matcha? lol Received my drink filled from the bottom to the top with ice and the color was off :/ it had soo much ice that when i took a sip the liquid inside barely could come out bc all the ice blocked it. Needless to say , it tasted nothing like matcha . It was like I was having almond milk with ice and a dash of the smallest amount of matcha -_- seriously? With that being said ... save your money . don't be an idiot and give it away for a cup of iced milk read more

Great night staff wouldn't want to go to another Starbucks. Night staff makes me feel so welcomed, always nice to see such friendly faces. The staff goes well and over beyond always happy, always friendly. read more

Starbucks - Always get my drink correct one of the stores that makes the best tasty drink. They never underestimate me. - Coffee & Tea Near Me - La Puente, California

The cashier who helped us so extremely helpful, my family and I will be returning to this location just because of him.10/10 service. I hope he gets the recognition he deserves, we went in 9/6 around 2. read more

Cam was amazing, she helped me with the app and nothing but a smile on her face. And they say customer service is gone,not at the Starbucks on 1283 n. Hacienda Blvd. Will be coming here more often read more

Redeemed my free birthday drink from this location because it was the closest location to wheee I was. I went through the convenient drive through and the staff was friendly but I had to tell the barista that it was my free birthday drink. It would feel more personal if they knew already based on my mobile order and actually wished me a happy birthday preemptively. Thank you for my free $10.25 drink! read more

Starbucks - Coffee & Tea Near Me - La Puente, California

The encounter that happened today at this starbucks with a mother coming in and complaining about an employee is ridiculous. This lady came in holding up a line of customers, I witness everything while she was out with her phone recording these employees like a Karen. I'm glad you left the number for corporate I will be calling them to let them know the true side of the story. Plus your son should know how it is working at Starbucks he used to work for there, that's why he's so bitter cause he's no longer there. All the batista are always so kind and welcoming. This ladys approach was very aggressive. read more

My mobile drive-through order had some issues. I asked for a strawberry açaí refresher with apple juice, but it was missing the strawberries. They also gave only one straw for two drinks. It would have been better if they had notified me about ingredient shortages instead of providing a different mix. read more

Yesterday, September 21, I drove through this particular Starbucks. I was in a rush, and then find the microphone was a wonderful girl by the name of Jaelynn. She was SO KIND and patient with me, I am not a cold coffee drinker, and was getting a cold coffee drinK for my daughter. She was on the other end of the mic and explained the drink to me, and when I came to pick up my order, she greeted me with such a warm smile. I had to pause and acknowledge the exceptional value of this employee. read more

I get it. Busy morning. So I did a mobile order of Iced matcha Lemonade. "Light iced, 5 scoops match, no lemonade" the recipe calls for "ice, lemonade, matcha powder, add ins- water" Barista just made a venti, ice and matcha powder. Me: i think you guys forgot to add water? Barista: we don't Add water. Me: can't you just add water in and shake it up? Barista: yea, we don't add water. Me: I ordered it last time and thats how it was made. Water, matcha powder and light iced. Lead Barista: what do you want? Me: its iced matcha lemonade, no lemonade, just water. Lead Barista: yea we don't add water and proceeds to just make it for me with water. Store manager needs to seriously retrained some of their employees. If not, all of them for this store. Drink was supposed to be ready 8:24am- had me waited till 8:35am because you guys don't know the recipe. Horrible! Won't ever stop by here again. "We don't Add water" lol!!!! read more

Starbucks - Iced Matcha Lemonade Recipe. - Coffee & Tea Near Me - La Puente, California

Girl at the window with pink or red hair was extremely rude. My boyfriend order a drink and she repeated the drink after having us wait for 5 minutes when repeating the drink my boyfriend re said the order as it was wrong as well as wrong size and she said "okay that's what I said" in an annoyed voice. When it wasn't what she said at all. read more

This store is located on Hacienda & Fairgrove in the El Super shopping center with Drive-thru and plenty of parking. We ordered ahead via the app and our drinks were made as requested and on time. Today I ordered an 'Iced Toasted Vanilla Oatmilk Shaken Espresso' and it was very satisfying. The store was clean, staff was friendly and welcoming. Overall we had a great experience at this Starbucks. read more

Starbucks - Storefront - Coffee & Tea Near Me - La Puente, California

Came here and I always get espresso shots and as a former Starbucks employee I can tell they clean their machines well because the espresso taste was on point read more

Great customer service & it is very polite and I got a hazelnut oatmilk shaken espresso, they were really quick on the drink, I am very happy person. read more

Starbucks - Hazelnut oatmilk shaken espresso - Coffee & Tea Near Me - La Puente, California

I have ALWAYS received great service at this Starbucks through ordering at the counter, pickup, AND drive thru. Today was a great example, I came to pickup my mobile order and was greeted by an individual who started with "Ari? Whatcha doing here Ari?!" and gave me a good laugh. When I got to the window, there was a bit of delay but in no way a bad way as a new employee was learning how to make the fall line of drinks. The employee who greeted me also reassured me that if there's anything wrong with the drink I can come back in and get it fixed. I would like to say that Mark (the new employee) gets 5 stars on his PMS. Thanks to the homie Mark (the employee at the window name dropped him lol). Side Note: This location is pretty good for studying or getting work done read more

Gave wrong order even though it was just iced coffee that I originally wanted. Was a simple order.

Shelly "the cashier" kills the vibe here. She provides bad customer service (no smiles, greeting or willingness to serve), is unclear about club policies and simply says no to questions she is unclear about instead of finding answers. But one thing she's certain about is trying to play the role as big boss. Respect comes from service, not from clashing with customers, and she's def not earned anything but a need for basic training along with an attitude adjustment. Ringing the bell here for management to step in. read more

Update: it's even worse .. I had no choice but to stop here it's on the way to work.. the one by my house closed down.. right when I got off the 10 fwy I put in my order thru the app.. when I got there it wasn't ready.. I had to wait 15 minutes n was late for work.. just seriously terrible why isn't the owner doing anything about this place ?? There 5 workers there 2 were doing the drinks one was taking orders from drive thru the other 2 were just walking about not much helping.. this is a sad place n surprised its still open.. read more

This year, I have consistently seen the decrease in product and service. I have come to get a coffee and the drink is not filled. For the price, you would expect the drink to be at capacity. It is consistently visually not filled and I get told "goodbye" right away as they turn so I won't say anything to them. I don't say anything because oh well one time, twice it happens no big deal but this has been consistent and I'm not about it anymore. Location has definitely become a place I rather not come to anymore. I will come back for the merchandise but not to purchase drinks especially or food. Too bad but there is another location nearby I could visit instead. read more

See all

I've been coming here from time to time, over the last year or two, and haven't any problems with this place at all. Though, I don't usually order complicated drinks, mostly slightly sweeten fruit tea's/ lemonades, regular coffee' s on cold, wintery days. As far as the workers go, most are friendly, few luke warm, but still respectful. One thing that they need to improve on is that they need more electrical outlets for the tables along the windows. Interior is decorated nicely, clean, great place to come to, to do some paperwork, study, have meetings, or to just simply chill out. Little more than just OK, 3 and a half stars from me. read more

See all

Shout out to Sam the barista who helped me inside Starbucks today!! Starbucks is lucky to have a pleasant employee like Sam. Very helpful n my drink was perfect!!! Happy holidays n many wishes!! read more

Whoever that was that was working the drive thru @ 04/08/2021 12PM, I wanted to write this review to say thank you for the positive energy and really picking up my mood. It's been a pretty hectic work week and I can't express how that small interaction improved my week. In the drive thru, I wanted to get a Vietnamese Iced Coffee but forgot what the build was. You helped me and suggested for a grande shaken espresso with classic syrup and sweet cream and I gotta say this is better than how I built it before. The drink cost $4.95 after tax if anyone is interested :) read more

Workers are always rude Went 3 times to this Starbucks and got reminded each time of why I don't go to this one Constant eye rolls and never give me my receipts, then they get bothered when I ask for it read more

I arrived here to get my breakfast and noticed ALL STAFFS are NOT wearing gloves when preparing foods and drinks. No matter if it is a pandemic or not, health and safely of customers are to be #1 goal in any restaurant. This location needs to regulate staff on food preparation. read more

Starbucks - Staffs not wearing gloves when preparing foods and drinks for customers. - Coffee & Tea Near Me - La Puente, California

This one is to Cam the female barista who was very disturbing and offensive. You don't tell customers that " if tiktok is deleted how am I going to look at hot girls" I had my daughter in the car with me and that was very disturbing. I will be reporting this to management and I may even push this further if no action is done. That is sexual harassment and should be investigated immediately how dare she say that in front of customers ESPECIALLY IN FRONT OF KIDS. DISGUSTING!!!!! read more