This place has been through a lot in the last year! The first time I went here it was slow and not everybody was as inviting as I wish they were but now it's iconic. Everybody is so nice. It's literally the fastest Starbucks in the area I would never go anywhere else 10 out of 10 mo notes. read more

Starbucks - Coffee & Tea Near Me - Leawood, Kansas

I'm sure I must be one of the last people to order from Starbucks on the app, but I had not done it before. I ordered through the app thinking that I could choose the time of pick up, but at this location you cannot. So I missed my time of pick up by almost an hour. I called and asked how I could remedy this and they were very helpful. They even knew my name because I was the one that hadn't picked up the order. They made me a fresh order when I was on my way this time. It was great. Thank you for helping with me with my mistake! read more

I occasionally still have hope for this Starbucks as all other Overland Park locations are so efficient, but no, this location can only help one person fully in a drive thru at a time, before they will even take the next order, it is disturbing that the staff cannot figure out how to separate drive thru orders. Please hire new management that knows something about efficiency, this Starbucks is in desperate need of help!!!! A drive thru is suppose to be a quick efficient option, not a slow death trap that you cannot get out of. Still wish you could give no stars !!! read more

Staff enough employees. I decided I had enough time to get a drink before an appointment--there was no line by the speaker and only two cars between the speaker and the window. Fifteen minutes later, I am stuck the drive thru and still haven't ordered. When I finally received my drink, it was the wrong size and I had to ask for the food item I had also ordered. The person working told me there were only two of them working. Come to find out when I got to my appointment late, that my hair dresser said she will never go back to that location and proceeded to tell me a story that also included understaffing and a worker ignoring customers who ordered food items because it wasn't her job. Neither time was the location busy, but they couldn't handle the business they had. Where is the management? read more

Always friendly and almost always busy, The Starbucks is a great location to just stop and chat or have a quick meeting. Great location off 135th Street and easily accessible. read more

They always get my order wrong and last time they charge me extra. Never go here if you want your order right and at the right price

This starbucks sucks. I went there this morning they messed up the size of one of our drinks then didn't label the other three so they got mixed up and they added cold foam to the wrong one. They also forgot our water. The staff was confused and didn't seem to care that they got it wrong the service was very bad. It also was very hard to order and they couldn't listen to what we were ordering. I will not be returning to this starbucks. Worst starbucks i have ever been too. read more

This Starbucks seems to be understaffed. Order at the drive through are left waiting for an unacceptable time. Corporate needs to evaluate this store for a management change. read more

Starbucks is corporate coffee and I always know what I'm going to get when I go to Starbucks or go through a Starbucks drive through. When I choose to go to Starbucks it is because I'm craving consistency. Although Oscar Wilde said that consistency is the last refuge of the unimaginative, sometimes, especially when it comes to coffee, I want something that is palatable and is going to taste like it is suppose to taste. I also know what kind of caffeine kick I'm going to get when I drink a Starbucks coffee beverage. So there are good things about consistency too! As drive-thus go, this is one of the best, I've experienced. It's clean, it moves quickly and the window server/barista is always friendly but does not make insulting comments or ask inappropriate questions. (see my review of another Starbucks in this market) This particular Starbucks is on my usual driving route and I get better coffee here than at Latte Land down the road. Today the drive through was particularly busy and when I got to the window to pay for my latte and the barista handed it to me, and said it was on the house because of my wait. I did not think my wait was particularly long and if Starbucks has a policy on wait time, this is a good thing. I must say that it made my afternoon to receive my Venti latte for free and I will definitely be doing business at this Starbucks in the future because they have the customer service thing so well organized. read more

I've been here a few times. Busy when you expect it to be busy. Same as any other Starbucks for value and quality. The staff, when it is slow, is very helpful and friendly. They will talk shop with you too about coffee and tea. read more

I stop in lots of these but this one was a bit different. Very clean and spacious but what was a surprise was that everyone of the staff said good morning. And not in a way that seemed forced. They meant it. Very friendly. Gave me a smile. Coffee was good too. read more

Serendipitous. That's how I would describe my fortunate encounter with this suburban heartland Starbucks. If you haven't been to modern middle America, this is the perfect representation of it. Everything in this neck of the woods is new: new homes, new stores, new roads, new shopping centers, new gas stations - you name it, it's new. This emerging southern frontier of Kansas City is a perfect example of the pre-mortgage meltdown boom days when developers couldn't build new neighborhoods fast enough. And along with new neighborhoods a need to satisfy the unending thirst for $4 beverages. The result is a bounty of new Starbucks - this being one of the nicer ones. This freestanding Starbucks unobtrusively blends in to the tightly zoned aesthetic of Leawood, Kansas. I've been to many Starbucks over the years but admittedly, this is one of the nicer suburban ones. My biggest regret was I didn't have as much time to spend there as I would have liked. If I lived in KC, this would be my home-away-from-home where I'd read the Sunday Times while enjoying a vente coffee or two... I'd be one of their 'regulars' with a favorite chair who knew all the staff. Alas, I had to move on - more cities and towns to discover, but I'll be back, that I promise you. read more

Starbucks - One of my favorite Starbucks! - Coffee & Tea Near Me - Leawood, Kansas

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This location had a nice patio with a good view of greenery, but the inside dining area was somewhat small. The service at the counter was friendly and cheerful, but somewhat slow as they tried to keep up with the onslaught of customers. Not bad. read more

Starbucks - Exterior View and Patio - Coffee & Tea Near Me - Leawood, Kansas

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Terrible. If I could give less stars I would. We pulled in right at 758. They told us just a minute. Then at 804 they said "sorry we closed at 8" and would not serve us. We then had to wait in line over 15 mins for the two cars ahead of us. (There were also cars behind us so we couldn't back up) Terrible customer service, esp when there is a coffee shop on every corner. We won't be back and don't recommend anyone else coming- go to another one! read more

Starbucks - Clock and line - Coffee & Tea Near Me - Leawood, Kansas

A pathetic location. Even during these times special accommodation could be made for the cross country runners of Overland Trail Middle school who at the end of each season reward their hard work by running to your location and getting drinks and you couldnt even accommodate them. Shame on you and I hope people remember that and boycott. read more

I go to this Starbucks pretty regularly and I've had really friendly service almost each time. Nicki (sp?) was especially so sweet and helpful this morning. read more

One of the nicer Starbucks I've been to with a beautiful outdoor patio. On the outside, it looks huge, but don't let that fool you. The inside space is very small with limited seating. The staff was very friendly and made conversation with customers when it wasn't busy. However, it did take some time for me and other customers to get our drinks. All in all, a nice Starbucks, but nothing special about it. read more

Something has happened to this place since COVID. I don't know if management figures it can "get by" with less staff, or that they now realize that slow service won't deter people from buying their coffee here, or whatever. But WOW! It literally doesn't matter what time of day, what day of the week, expect a minimum 20-minute wait in the drive thru! Thankfully there is a Starbucks every other block, so switching to another location will be easy, because even though the convenience factor of this location is great for me, the 20-30 minute wait for a simple cup of coffee is too much to handle. read more

I have visited many different Starbucks but this one really outshined so many other locations based solely on their customer service. For me, this can make or break my experience in a brick-and-mortar location. Luckily, I decided to order inside as opposed to braving the ridiculously long line for the drive thru. There wasn't wait at all and I was greeted by the most pleasant cashier. I didn't get her name, but she was so friendly and positive for the day which was very enjoyable for me as a customer. For someone who has worked with the general public and retail for over 15 years, it's a relief to receive the same generosity and positive attitude during such a demanding season. I wish I visited this area more often just so I can get my daily coffee with a genuine human interaction. read more

I usually opt for locally owned coffee shops, but I was in a bind and ended up here. Of course it was prime time- 9am on a Friday and everyone and their mother (including me) were being lazy and doing the drive through. It was impressive how fast and efficient the line was. I got my order almost immediately. The staff were incredibly friendly and jovial. I even ordered the wrong drink and they happily remade the drink I wanted in no time flat. The service here was easily 5 stars. And if you appreciate reliability (knowing your coffee drink will taste the same whether you're in Kansas, California, or anywhere else with a Starbucks), this is your jam. I only rated it 4 stars because it's not locally owned and that's a factor for where I spend my money. read more

Poor customer service. Bad attitude by the server. I have other choices including other Starbucks locations.

Wow! I just had the best cappuccino! I ordered a "half caf" white chocolate cappuccino, and I devoured it within 5 minutes! I am by no means a "coffee person", I usually order a hot chocolate when I come here with my husband. But, I may have found a new drink! As I pulled up to the drive-thru I asked the barista which drink had the least amount of caffeine between the mocha, the latte and the cappuccino (too much caffeine makes my heart pound and race). He told me that they all have the same amount, but they can make decaf or half caf.... This was something I'd never thought of before... So I decided to give it a try and I am glad I did!! It was 24 degrees outside when I ordered my drink and it did the trick warming me up in no time!! I am thankful for the little caf/half caf lesson as well as the tasty warm beverage! Great way to warm up on a frosty day!! read more

Noting like a fresh hot flate white from my favorite Starbucks!!!! I gotta have my morning fix and the Starbucks on Nall is always so friendly and nice I always come here read more

Starbucks - Coffee & Tea Near Me - Leawood, Kansas

The worse Starbucks ever. 6 cars in front of me. Took over 30 mins to get my drinks. Coffee isn't complicated, even at a avg taking one min to make a cup. It shouldn't have been over 10 mins of waiting tops. Fix it Starbucks. read more

This is one of the most unique Statbucks that I have seen. The brick work on the building is beautiful and the staff is friendly read more

Starbucks - Coffee & Tea Near Me - Leawood, Kansas

I've been going to this Starbucks everyday for years the team Works feverously to provide good service and they are friendly and they Remember your name. read more

I'm a huge Starbucks lover but this location is just ridiculously awful. Slow, watch lots of cross contamination happening, and there's never any seating. I have been 5 times in the last week, at different times of day, and 4 of those times I had to turn around and leave because there was no where to sit and talk. They clearly need to add more seating and I have no clue why they don't. There's a large outdoor seating area, which isn't available or comfortable for a huge chuck of the year- seems poorly planned and like wasted space. read more

Worst drive thru design EVER. The Lombard Street of drive thru's. I have been to the drive thru several times, always a wait. Today line was ridic so I went inside. There were only two people in front of me but still waited longer than I should have. Staff average. Coffee average. I'll go out of my way to find a different place for my cup o' joe next time. read more

This Starbucks has the longest lines in the area. It takes 20 minutes or more to get through their drive through.

My afternoon "office" where I make friends on a daily basis. Hesitate to recommend too much or I may have to vie for my favorite chair. Staff here is amazing...know everyone's name, and ask if you are having "your usual." read more

This place has become brutal. Used to run like a tight ship, but now has many delays, out of items, just overall fallen. Too bad as location is super busy. read more

Worst Starbucks for Carmel mochiotto and its away disgusting. They are always out of coconut milk or almond milk and can't seem to ever make it right like the other ones. Staff needs to be better!! read more

Well longest wait time I have ever seen at a Starbucks. I got into the drive through line with only 2 cars in Front of me and was trapped in the line for 37 min with only ordering one drink. Great if you have a ton of time to kill wasting gas in your car. read more

Long wait every time I go there. No matter it is walk in or drive thru. They have 5-6 staffs most of the time but still the service is rather slow. I went there Mon to Friday, same time in the morning, having the same coffee for more than 9 months. None of the staffs remember my order. I was living in nyc and different countries. I am a starbucks fans but the constantly slow service has made me stop going even though it is the closest starbucks from my apartment. read more

The only saving grace to earn this Starbucks one star is Yelp not allowing 0 stars. I work across the street from this Starbucks and frequent it regularly. The service is always extremely slow and the line is always long. Being with limited time I decided to go in one day in hopes it would speed the process up as the line was wrapped around and out of the drive thru lane like usual at 12:50 in the afternoon. Upon arriving I walked right up to the counter and had my order for two iced coffees taken. Within a few minutes I received my first iced coffee and assumed the second would be coming up next. After waiting for 5 minutes and watching 3 drinks be made after mine and handed to waiting customers, I asked the barista if my next drink was being made. He proceeded to find the cup that went with my order and tell me that it was rang up as hot and placed the hot cup in a plastic cup and set it back on the counter behind several other cups. I then asked him if he could make my other drink as I had already received my other one almost 10 mins prior at that point and needed to get back to work. The barista whose name was Harrison Smith, copped an attitude with me telling me my drink was in line and wouldn't be jumping ahead and that my other drink was made sooner because another barista had chose to make it. I let him know that it seemed off she would make one drink and not both if she was going to complete an order. At that point Harrison became nasty asking me if I worked there or had ever been a barista and understood how coffee was made. One would think it would stop there but it doesn't. He continued to run his mouth at me until I finally told him to stop talking and asked another barista who had come to take over for Harrison to make my drink. It was clear that the other employees were embarrassed by Harrison's behavior and the way he was speaking to a customer. I spoke with the manager Mechele who seemed like she was interested but the fact that she missed the whole situation because she was in the back was a little frustrating. Not only is the service less than sub par at this location, the drinks are made inconsistent on a regular basis. All I can say is get it together because I have been a barista before and I know it's not that complicated, especially when you have specific instructions on how to make each drink. Sadly I will make the extra 10 min drive to the Antioch location where the drive thru is quick and efficient and the drinks are usually spot on and the employees are always friendly. read more

Cashier was so helpful. She pointed out that I could get 8 stars today by purchasing an 8 oz bag of Christmas Blend coffee. Thank you.

Great staff! Very friendly and pleasant to talk to. The drive-thru can get busy between 8-9:30AM, so be aware.

I always go inside this location because the drive thru setup is absolutely terrible. That being said I will admit that the staff is awesome, and the patrons are in many cases "regulars" that you will see day in and day out. I love this place. Today in particular I saw the most beautiful woman I've ever seen in Kansas City. Professional, brunette, flawless.... I can't wait to go back tomorrow!!! read more