Went here for a little afternoon pick me up plus my son has never tried a hot chocolate. Drive through moved along at a good pace and all of our drinks were great. I have to say--this location always makes the best salted caramel cold brew. I have had it from other places and it never quite tastes as good as when this one makes them. I like that the service was a bit more laidback on this occasion. I recall a few months back when they seemed extra pushy about upgrading sizes and ordering more so it made me happy not to experience that on this visit. All in all, I do love Starbucks and our drinks and service was great. read more

No bathroom available for paid patrons. Just shit in the lobby. I guess that's acceptable for the area. ‍‍‍‍ seriously wtf. I'm reporting this to Riverside County. Reported to Starbucks that IF no restrooms are available - why not indicate so on the mobile application? read more

Starbucks - Hopefully this helps illustrate my experience being denied access to a restroom. - Coffee & Tea Near Me - Moreno Valley, California

Starbucks with NO Restrooms and NO sitting area - Not stopping at this location. It was removed during the remodel...

Starbucks at the Moreno Beach location really needs to improve their customer service. Money is money. I'm sure Starbucks corporate deposits quarters, dimes, and nickels at the bank just the same as dollar bills. So it's disappointing when employees make customers feel uncomfortable for paying with change. My granddaughter recently earned some money helping her great-grandparent clean. She was paid in quarters, and she was proud and excited to use the money she worked for to buy herself a drink. Unfortunately, when she went to this Starbucks today, two employees were clearly annoyed that she was paying with change. They made rude faces and treated her in a way that made her feel embarrassed. No child--or anyone--should be made to feel bad for honestly paying with the money they earned. A little kindness and professionalism would go a long way. I hope management provides better customer service training so situations like this don't happen again. read more

It was a fast and easy process of ordering and receiving my order. The crew was very sweet and lovely and all greeted with a welcoming smile, overall such a great experience ‍ read more

Amazing team! Walked in, I had placed my order at another location. They gladly made my order rather than make me drive back to my original store. Super kind and friendly too!! read more

Wanted to come on here and give a great customer service review for Kim at the Starbucks in Moreno Valley on Moreno Beach... I went through the drive through and mentioned that my 3yr old daughter was going to have a Starbucks themed bday and she went out of her way to make her feel special. Thank you Kim for making our experience with you and Starbucks memorable. read more

How is it that they don't have a restroom at this Starbucks?! Is this ok? Music is way too loud!

Terrible place! Omg they took away the seating area and restrooms. It should be just a drive thru there's no point of having a front space, too small and crowded. Weird space design haven't seen this anywhere else and I hope Starbucks doesn't continue with these designs. read more

The best caramel macchiato I've ever had! Service was fast and friendly. I've had many caramel macchiatos but this one by far hit the spot!

Driver though is more faster than go inside & order No restroom inside the store Friendly people are working in the store read more

Wish I could leave 0 stars! Terrible customer service. No one working front counter. Took 5 minutes to take order then another 10 to get my food!!! Ridiculous! No restroom for patrons!! Wont b back. read more

What the hell is this!!!I ordered uber eats and this is how much they fill the cup. Never going to that starbucks again. Rather drive up the road to dutch bros. read more

Starbucks - Half empty cup - Coffee & Tea Near Me - Moreno Valley, California

NO STARS GIVEN. This is "hands down" THE ABSOLUTE WORSE STARBUCKS EVER!!!! Possibly even In the entire world. The staff is always kind and friendly- however- the wait it HORRENDOUS!!!! And that's putting it lightly. If you are desperate enough to visit this location - be prepared for the long haul. Be prepared to be late for work and possibly even run out of gas in the drive thru. There could "literally " be 3 cars in the drive thru and it will still take you 20 minutes to get out. There is absolutely no seating in or outside patio. It's a lil shabby - Kinda gives you "ghost town" vibes. read more

Starbucks - starbucks's drink thru pub sign - Coffee & Tea Near Me - Moreno Valley, California

This review deserves ZERO STARS. Customer service is key in any business - Tonight's store manager Emma -FAILED SHE WAS USELESS!!! The person taking our order had to be corrected then coped an attitude. When she handed us our drink and I handed it back to her she proceeded to say we didn't order our drink blended under her breath several times as she walked awayff. HORRIBLE CUSTOMER SERVICE!!! Do better Starbucks put your happy employees at the drive thur. If someone is having a bad day switch them out and if you don't like your job get another one. No one needs to put up with funky ass attitudes. BTW: Emma asked if that was it then walked away. She did absolutely nothing!!!! read more

Starbucks - Coffee & Tea Near Me - Moreno Valley, California

Did not follow order notes -- ordered 3 items and they missed customizations on all 3 read more

Starbucks - Dragonfruit refresher - Coffee & Tea Near Me - Moreno Valley, California

This Starbucks is always a good choice, drive-thru, located in the Walmart shopping center across the Toyota Moss Bros dealership on the corner of Eucalyptus and Moreno Beach Dr. right off the 60 Fwy. Fast and efficient service, have always gotten my order right which is a plus. Drinks taste as they should and food is fresher than other locations I've been to. Doesn't have comfy, cushioned seats for those who like to stay and study/work. Plenty of parking. read more

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My place ; it's always a must to stop get out coffee and breakfast items, to begin our trip toward Palm Springs.

Just a placed an order on Uber eats . I received the wrong beverages and only received 2 bags of cookies but not the cookies . Horrible service read more

Starbucks - Coffee & Tea Near Me - Moreno Valley, California

am writing to express my deep disappointment and concern regarding an incident I encountered at your Starbucks store located at 12751 Moreno Beach Dr., Moreno Valley, CA 92555, earlier today. I believe it is important for you to be aware of the unprofessional behavior I witnessed from one of your employees, named Kim. As an employee of Riverside County, dressed in my uniform, I visited the store with a colleague. We placed an order for two drinks, and upon receiving them, I noticed that one of the drinks was not prepared in the size I had requested. I politely approached the barista and asked if she could make the necessary correction. She then consulted with Kim, who assured her that it would be taken care of. However, when I was called to pick up my order by Kim, I kindly explained that I had asked for a Venti size, not the one provided. Additionally, my colleague had requested a hot coffee, but was given a cold one. Instead of handling the situation professionally, Kim spoke to us in a loud and rude manner, insisting that the coffee my colleague ordered could not be served hot. Despite my colleague's assurance that she had ordered it hot before, Kim refused to accommodate her request. To my surprise, Kim turned to me and abruptly stated that I should have specified a Venti size, as if I had not done so initially. She then instructed the employee at the register to charge us for the new drinks, despite the fact that we had already paid for our initial order. This resulted in an additional charge of $15.70, and we were given back our change from the previous order. When my colleague asked if Kim was the manager, she replied with a sarcastic remark, stating that she was not but offered to speak to the manager if we wished. Although my colleague declined, it was evident that Kim's behavior was unprofessional and disrespectful, not only towards us but also towards her own employees. As a loyal customer who frequently visits Starbucks, I have never experienced such treatment at any of your stores. I believe it is crucial for Starbucks to maintain a high standard of professionalism and customer service, which was clearly lacking in this particular instance. I kindly request that you address this matter promptly and take appropriate action to ensure that such incidents do not occur again. Customers should feel valued and respected when visiting your stores, and employees should be treated fairly and with dignity. read more

Friendly ppl and fast drive through. One time my drink was made incorrectly and they remade it, no issues. read more

Starbucks - Iced green tea with strawberry açaí base and sweetener. - Coffee & Tea Near Me - Moreno Valley, California

Kim's exceptional! She recommended the Starbucks app - a game-changer. Thanks to her suggestion, I savored a delightful iced coffee redeemed with 100 stars, today. Kim's consistently cheerful and supportive. Today, she crafted a delicious chestnut praline latte and let me have a sample. I forgot my phone so she wrote down the ingredients for me so I wouldn't miss out on being able to order this drink. Starbucks, Kim is your MVP; she deserves to be recognized. read more

Starbucks - Coffee & Tea Near Me - Moreno Valley, California

This location was remodeled. They removed all seating. Inside and outside. Now you can stand while you wait for your order. You can also stand to enjoy your order if you want to stay. Very inhospitable read more

The drink was good, don't get me wrong. But operations can be looked into. Went through drive-thru and instead of letting us drive up to the menu, the employee insisted he suggest a few drinks for us. It felt rushed and I was extremely confused by his suggestions. I felt like it would have been faster to let me see the menu opposed to having him do that. It just seemed to backwards to do that it the intention was to funnel through as many people as possible. read more

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If you want to be in line for 20 minutes even though you only have 2 cars in front of you come here‍‍‍

Unsatified .aventicup right? What starbucks?the size of your cup is just a formality. The quality of the coffee is the same. read more

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The only thing that separates most Starbucks locations is the service, with only a few worth standout decor. I got exceptional service at this location, friendly, fast but not rushed, and with great listening skills. It was a far cry from the wearily polite reception I've come to expect from high volume retail in general. My visit was brief, my order correct, and my day brightened by the interaction. read more

Well, this Starbucks still sucks. Some other stores have better service, but they're all overrated. I hate being asked to pick up something from here. I'm actually going to Cupcake Espresso these days. They have a much easier ordering app to use. Cupcake also has more locations than Coffee Bean. read more

Not organized. Slow service. Lack of communication between team. Saw about 4 groups come in and receive their drinks before me. Waited about 20 minutes. It was a slow day at that. read more

This is the probably the worst Starbucks experience ever. Used the drive through here for a double espresso, another coffee and some pastries. I asked for some sugar and opened my coffee. The double espresso was like 5ml of coffee. When I asked the lady named Kim at drive through if this is a double espresso, meaning they made a mistake the response was you ordered to shots "expresso" these are two shots you ordered, do you want anything else? I said no thanks and before I could say anything else, she just shut the window. Forget about the sugar, I had the feeling if I go back and ask for it she would punch me. Do not stop here. Drive 5 miles further and get decent customer service for your money. read more

Starbucks - Coffee & Tea Near Me - Moreno Valley, California

On 5/3/25, I went to the Moreno Beach store in Moreno Valley CA (12751 Moreno Beach Dr, Moreno Valley, CA 92555), to order a medium coffee and a bagel. Eddie was the clerk. I asked him for a receipt. He opened the machine and said oh there's no paper in there, and he opened the other machine sitting next to the other register, the same thing. He said I can't give you a receipt. I said I need a receipt, he said, well I can't give you one. I proceeded to request a refund on my order. I paid cash and when he got ready to give me the money back, he threw it down on the counter and walked away. I said, I didn't hand you the money like that, so next time you need to show the customer some respect. This is the not the first time I have had an issue with getting a receipt at this store and I have never had an issue at any other Starbucks store. Eddie needs some customer training and Starbucks needs to be able to give customers receipts upon request. If I could give this particular store a minus zero rating, I would. This particular store has the worst customer service in this area. read more

It's a friendly Starbucks on some days. But what gets me is their bathrooms are closed still for only employees. This is not right. Especially when you have little kids that need to go! I'll have to talk to corporate about this because it's not right that they don't have a restroom at the store open for customers. Part of your job when you got hired was to clean it maybe that's why you keep it locked I don't know maybe you're too lazy to clean it that's why you keep it locked for employees only. read more

This place sucks, had their doors locked at 7:30pm for who knows what reason and said I had to go to drive thru to order.

I went to Starbucks today first time going to this Starbucks I got help with this lady her name was Justus she was so helpful she helped me pick out my coffee and was polite. Everyone that was working was so nice and polite and l were working hard And keeping busy. I really like the Starbucks and I will go back again. read more

This Starbucks is a fucken joke! I've never been to such an establishment with trash ass customer service. To start off the guy at the register today (April 18th) had a fucken attitude from the jump !!! But I ignored it second he wasn't even listening to any of my order... you may ask how do I know if he wasn't listen well his dumbass got my name wrong I don't know how he got Elizabeth from Leslie but I guess, then he got most of my order wrong !!!! Then the same fucken employee yells at me when I ask him what the code for the restroom was at that point I was OVER IT !!!! I got my drinks and left.... Never will I stop at this trash Starbucks AGAIN ! read more

Starbucks - Coffee & Tea Near Me - Moreno Valley, California

Horrible location. Scam u and are stingy with $7 drink. I ordered a venti drink and they filled the entire cup of ice, for reference this is how my venti undrank went from a venti to a tall after I emptied an ENTIRE MUG of ICE!!! Please baristas do your job and don't take out your anger on people's drinks that they pay $7 for. Unbelievable. read more

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Not one chair in the entire building so good luck if you came to enjoy a refresher while you do some work in a new change scenery there is no scenery. And I watched a lady go in 3 min before me when I walked in after my phone call she still hadn't been serviced and they said we'll be right with you. I think a yeah right.... So I walked out . read more

Bathroom isn't available for use for me to wash my cup so they can reuse my cup for a full up.

It's not about the lines inside or the cars outside it's all about the quality of the drink that you want. There may be better coffee joints out there but this place is doing just fine for me. Do we pay $3 or $5 or just 75 cents for a senior coffee at Mc Donald's. It doesn't matter as long as you get what you want. The taste is always the most important thing that we look for, some of us like that special imported brand of beans that cost $100 lb or higher. Does it really taste better? Only the person drinking it can tell you. Ok enough of this, let's see what I am in the mood for today. Enjoy read more

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+50 cent surcharge to Blend my drink .... WOW asked cashier she said No we don't do that ... then looked at register... and said oh well must be new thing ... w attitude and then KIM asked for a tip upon receiving my card lol .... Never give this place my money again I'll stick to Boba down the street read more