I went to the Starbucks, literally like five minutes ago my drink was good. The picture speaks for itself. Diabolical. read more

Starbucks - Coffee & Tea Near Me - Prunedale, California

Recommend skipping this location. I go to Starbucks regularly to just get basic americano and it still was a ridiculous wait. I went in person to get a fresh cup of coffee but in person customers are not respected. It simply doesn't matter. Drive thrus and online orders are prioritized. After waiting what felt like 20 mins, I ask where my order was, the cashier comes back saying "it's only been 14 mins". "Only". For Americano... read more

Every single time we stop here the pick up orders are either not ready, mixed up, missing items, If you dare to ask one of the employees you get a snotty reply. . Management step up to the plate. Look at your Yelp rating and smell the coffee! read more

They take TOO long! Came here two days ago and went through the drive thru, it took forever! Came back again today and decided to order inside to avoid taking a long time. Today I only ordered a breakfast sandwich that just needs to be warmed; that usually takes no more than 5 minutes, it took about 15 minutes. They don't call out names and just set the food aside and hope you know it's ready. Yes the drive thru was busy, but it was not busy inside, everyone inside was not working with urgency. As a person who worked in food service this was very disappointing. read more

One of the worst experiences: I went through the drive-thru and ordered two drinks. I was specific about asking for oat milk because I'm lactose intolerant. I waited 27 minutes, only to be given the wrong drinks--made with whole milk. It's shocking that with five baristas working, it took so long and they still got it wrong read more

The service at this location needs some serious help. When I arrived, I waited five minutes without being greeted or acknowledged by the three staff members behind the counter. A simple "We'll be right with you" would have eased this situation. I ordered a pre-packaged egg pesto sandwich for god sake, which only required heating for about 30 seconds, yet it took 15 minutes to receive it. After it was prepared, the sandwich was placed on the pickup counter without any notification, such as calling out my name or order. This level of ghetto service and "I dont care attitude" is pathetic. read more

The workers are super slow. I waited for 20 minutes for 2 drinks, I was about to milk the cow my self if it would speed things up. For a coffee and refresher a 20 minute wait is crazy and they had like 8 workers behind the counter. read more

Do not come here if you are in a hurry, or just don't come here in general. This place is SO SLOW!!! I have been in drive through for a macha for over 20 minutes!!!!!!! How is that even okay? And there were only two cars ahead of me and hardly no cars in the parking lot. I can see why more than half of the reviews complain about waiting. read more

Waited 40 minutes for 2 drinks. Never have a waited this long in any drive thru for 2 drinks please improve on this thank you.

Drive thru line took way too long. I ordered a Pike and Mocha, and waited 9 mins to get to the window and waited another 4 mins for her to give to hand it to me. While I waited she took the next persons order and then handed it to me smh read more

We waited 30 minutes for our drinks. There are five people working and there is no sense of urgency at all. They seem to be prioritizing the drive through. I have never waited this long for a coffee. The employees were chatting and making espressos for themselves. When we complained and asked when our drinks would be ready they said there was one order ahead of us. It took another 10 minutes. People were asking for refunds and leaving. read more

They get the orders wrong frequently on the drinks. Example, I asked for light cream and they gave me a tan coffee. Numerous occasions, different times of the day. The wait time inside is 40 minutes. Drive through is 20 minutes. I stopped going and I now go inside Safeway where my drinks are made right and timely. read more

I was 25 minutes stuck in the drive through. People can't stay in a drive through for this long

Very slow service they forget about you and just keep you waiting. Don't stop unless you have 30 mins to wait!!!

I love this place drive thru is fast, and the barist help us is anything was not given right.

It's a hit and miss at this place. Coffee isn't always made correctly but the biggest issue I have is the dang straws. Don't act like I'm bothering you for asking for a straw! If a drink is frozen it's a little hard to drink without a straw and if I enjoy a straw with my drink so be it. Put the straws where people can help themselves if you hate being interrupted. I shouldn't have to wait to get a straw either! read more

Were told it would take 30 minutes for one cold brew because they were busy. 6 people were working.

WTH is going on at this location?? It should be investigated. Got my order wrong TWICE. No I do not want another drink. For what? For you guys to mess it up again? The employees have the lights are on but nobody is home eyes. Be aware also of the paying by card system because they will include a tip even if you click no tip. Yes. Check your receipts people! As if it's not bad enough they're robbing ppl with the pricey drinks now they're robbing ppl by adding tips read more

11/14 Night Shift workers are so out of it ! Don't know how to communicate just left us at the window without a word said for way too long . All Seemed extremely bothered to be there . ZERO hospitality read more

Considering the lady in front of us abused and yelled at the staff for a good 30 minutes, the staff was still extremely nice afterwards when giving us our order. This Starbucks literally deserves the best considering the rudeness they have to take with a smile. Plus the drinks were a 10/10 :) read more

Horrible service who ever was at the window had the worst customer service ive ever had at a starbucks with attitude

They gave me a cup that was obviously torn all the coffee came through the bottom and spilled in my car

Nice place, clean, the food is regular Starbucks :) I really liked the location, great place to sit and work, nice area The service was good read more

The employee who handled my transaction was kind and heated up my food quick. One of the workers, I assume the one in charge because she's yelling the most, has created an unpleasant environment. For the entire time I've been here, she has been yelling at the other employees and saying rude things to them. It's hard to listen to someone be so awful to their coworkers for so long. It's unacceptable to treat other people like this, let alone your coworkers, especially when the whole store can hear you! Be better. read more

ROTTED MILK DO NOT GO HERE!!!!! Rude staff bad customer service. I was in the drive thru and ordered my food but I forgot to ask for a drink at the speaker and decided I would ask at the window the girl there was so rude she told me that I should of asked at the speaker and she told me that next time she will not help me. Get better people!!!! read more

Customer services suck sge trow my bread on the counter after I extend my hand rude as F%@%$ read more

Starbucks - a person's feet on a stool in a coffee shop - Coffee & Tea Near Me - Prunedale, California

Very rude manager, Today is Mothers Day It's a yearly thing starbs does where you buy one drink get the second free for your Mother. Just like you get your free drink on your birthday. So it was a little early about 9:30am I brought my Mom to get her drink we had a busy day planned & wasnt able to come at a later time ,The manager told us she wouldn't give us the drink until 12 o clock noon. Went on & on about how they wont do the free drink now ,said she won't do anything that internet says when I showed her it was in the Starbs app itself with a code ,as we were pulling off the drink my Mother ordered was handed to the car behind us as a free drink. Never giving this location my business again this was my weekly go-to before this Incident . read more

Always super slow. I come every morning before work and it constantly takes about 20 minutes just to get my coffee. Today I went in and thought it would be faster then the drive thru but I spent almost 35 minutes waiting for my drink. There was about 20 people waiting and they were only passing out mobile orders which no one inside ordered and the mobile order people came later than the people who ordered inside. Organization needs to be changed. read more

Yikes! Its a Starbs but one of the dirtier ones when it comes to the restroom. The guy who served us was unfriendly and when I saw his long ungroomed fingernails, I lost my appetite. read more

Starbucks - Gross - Coffee & Tea Near Me - Prunedale, California

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this is probably the 5th time Ive received a drink with either a shot as weak as water or no coffee shot put in at all and discovered about 15 minutes after I've driven away down the freeway. So there goes my money.....again! 5$ bucks for a warm milk- not even high quality milk at that. Also since woke/covid the customer service in most all Starbucks have been so sub par . Like appallingly dmv-ish,- zero genuine engagement/joy,or care t, I'm pretty much assuming there is a bunch of new executives in charge (top down) that are total crap and forgot what made Starbucks the powerhouse it is....soon to be-..... was. It was excellent coffee with excellent service. You have none of that now. ...... and you'll like it ....right? Wrong. That was the last time for a good long while. oh ya, and your phone is never answered so you can't solve any of your customer issues. read more

Rude customer service. Normally the girls working there are always nice. But the gentleman I got today was just rude. read more

Starbucks - Banana Nut Loaf - Coffee & Tea Near Me - Prunedale, California

We just ordered a Grilled Cheese, protein box and a Venti Acai drink. We normally order from this location on our way to the city and never had problems until today. While driving on the 101, my husband bites into the grilled cheese and 1. It was not crispy 2. Cheese was not melted. I mean, if you can't set the microwave for the right time, you need to take the trash out or some other task that doesn't involve using very little brain power. read more

I hate to write about this location but they seem to always be out of everything if it's not almond milk it's the all day breakfast sandwiches this place is off a highway No reason why it shouldn't be well stocked. Drinks tend to be a little bland missing the real Starbucks flavors we will still be customers but please fix this problem. read more

Friendly service. Coffee always on point. What's not to like about pumpkin! Parking good and drive thru too read more

This Starbucks is the Prundale Plaza. It is the one with the drive thru while Safeway has their own Starbucks as well. One great thing about this one is that it opens early. Having to drive to San Jose every now and then, when you just need a pick me up along the highway, plus it's near my house. When I come it's not busy. Coffee is made pretty quickly, I'm in and I'm out. Typical Starbucks nothing special. Baristas are friendly at 5am in the morning. read more

Terrible management and lazy staff. Very dirty and doesn't allow there customers to use the bathroom. 3 kids out front crying and one smaller went in his pants after a long wait to use the bathroom. So sad that places and terrible management are allowing lazy employees to not open the bathroom a because they don't want to clean. Shame on Starbucks manager Nayeli to decline paying customers and children off of long travel. Shame on Starbucks for using Covid as an excuse. read more

Longest wait ever at a Starbs. Took 25 minutes at 1:30 pm to get a drink and two sandwiches and staff didn't seem bothered by it. ‍

The slowest service ever! 30 minutes in a drive through is insane these people need to hire more staff or get a better system going.

Service was poor, my third drink out of three took almost an hr because they forgot to make it or skipped it and with bad attitudes and a few lies saying "it's coming" when it wasn't. That's the last. read more

I love coming to this Starbucks. They're friendly and nice. The people at the drive thru are mostly nice and fun. I believe they hired a new guy. When he takes your order he sounds uninterested and dead. But the other guys at the drive they make up for him. Too bad the dead one is working read more