Stopped by to get some matcha for my mom and I after a long drive, Austin took our order, was so kind while doing so, he then made our iced Matchas! Such a great service!! A man of many hats ! haha Ask for Austin next time you're at this location!! Mind you I've came to this location many many times over the years. First time I felt inclined to leave a review. Genuine kindness goes such a long way! Thanks Austin! read more

I took my rescue dog for his first pup cut. Went through the drive thru . Of course he didn't know what he was getting. I bought my drink and asked for a pup cup and mentioned that this was his first pup cup because I rescued him. One of the workers turns around and says wait... Brings back as pup cup that says "1st pup cup" and my dog Charles LOVED it. Thanks guys you made our day! read more

Starbucks - I think he likes it! - Coffee & Tea Near Me - San Bernardino, California

Very surprising, we've passed this Starbucks before and heard negative things about it. But this morning the girl who took our order was upbeat and SO friendly. Then we got to the window and the guy was exact same energy level? It made me curious since I had a really similar experience at another Starbucks if it's something they're rolling out or that we've just bumped into 4 very upbeat friendly Starbucks employees lately‍ thank you guys! After a terrible nights sleep, it was a good way to wake up! read more

40th St., Starbucks is stepping up their game. Staff was friendly and helpful. Even brought my food out to my table. Hayley is the one that took my order. She was friendly and helpful. Great job to all. We need more of this in the north end of San Bernardino. The only thing missing now is some comfortable seating and power. read more

Starbucks - I love the "For Here" ware at Starbucks. - Coffee & Tea Near Me - San Bernardino, California

I've stopped at this location frequently on my way to Lake Arrowhead, but after today, I won't be back. The restrooms were in an unacceptable state--hideous, filthy, and clearly hadn't been cleaned in days. The cleanliness reflects on your food and what you serve after I received my drink I questioned how clean the drink was made and what materials. To make matters worse, the service was terrible. I asked a barista (I believe her name was Suzuki or Snooki) for help remembering a drink name, and she was incredibly condescending and rude. I told her she needed better customer skills, but the interaction ruined the stop. Between the lack of hygiene and the poor treatment of customers, I'll be taking my business elsewhere." read more

I ordered the small oatmeal brown sugar espresso. I got a small one because I didn't know of I would like it. The cup was so full of ice there was barely any drink. I suggest if you order this, get it without ice or a lot less ice. read more

Starbucks - Coffee & Tea Near Me - San Bernardino, California

This place is a disgrace. Always get orders wrong, clumps in the matcha, and just plain rude

Omg I love Sumiko she saved the day! I didn't know how to use my points not only get a free drink with the points but this drink she made for me the BOMB this is her favorite its now mine! My favorite starbucks and its right at the base of the mountain. No shade but the one up the mountain isn't as good as this one. I literally drive down the mountain to go to this one. Every one here is nice every single time read more

Starbucks - Coffee & Tea Near Me - San Bernardino, California

Very friendly staff. Order came out in good time. Staff member zitlali was extremely helpful and had great energy!! I'll definitely be back.

I live closer to the Starbucks on Valencia and Highland but come to this location specifically for the great customer service. They are all so nice and have a smile on their faces which is refreshing to see. They also never miss on my drinks & write sweet things on them. I used to work in customer service & I know it's not easy at all so just want the staff to know how appreciated they are & noticed. read more

Starbucks - Coffee & Tea Near Me - San Bernardino, California

See all

Their customer service is horrible. They're so rude all the time super snarky all around never had a good experience here always takes forever always in line over 15 minutes for a couple cars always have to go back because something is wrong or they forgot something. read more

My daughter just went through the drive thru upon pulling up to the window the employee had his hand out the window motioning for the money before greeting her , confused she handed him the cash . He gave her the drinks , told her to have a nice day .She also said have a nice day and began to pull off as he then called her a "dumb bitch" . Nothing warrants that behavior and she was shocked as am I. Sadly I frequent that store daily and let's just say I no longer will be . How disgusting read more

Just did a mobile order for a venti Carmel macchiato with almond milk it just taste like pure warm almond milk never again !! Taste like dirty water no coffee at all !! read more

Starbucks - Nasty coffee - Coffee & Tea Near Me - San Bernardino, California

I ordered off of DoorDash and they gave me the wrong order and I'm honestly disappointed and I've called many times and no one seems to answer the phone and I can't even get my refund, just a waste of 35 dollars read more

Starbucks - I didn't even order this shit and my name ain't even David - Coffee & Tea Near Me - San Bernardino, California

This location is an abomination. The average cup of coffee here is $8 - fine. But AT LEAST try to care about how you make our coffee! I ordered a brown sugar shaken espresso which wasn't even filled up all the way and it was GROSS! I spent $9 on that! These workers have no respect for our hard earned money. Please go somewhere else. Dunkin is much better. read more

Ordered my shaken espresso and it's all ice! I'm pissed I know they have to use the shaker to shake the drink with ice in it and I think they used that left over ice in the cup and added way more ice. Do better! read more

Starbucks - Shaken espresso - Coffee & Tea Near Me - San Bernardino, California

FYI they put out 1-2 of the most popular cups at a time. There was only one of the emerald flat stone cup. The rest seemed pretty stocked as per my photos. Anyways I seen one last emerald cup and purchased it. The women who rung me up told me how that was the last one. That cup was the first to sell out. And how they didn't have anymore. Well I left and came back into the store 10-15min later and what do I see? One cup that was placed where I had mine. So I guess buy your one cup and then go back to get another if you're in need of more than one cup. I purchase mine for myself and for 2 other friends who are into SB cups. read more

See all

I like going to Starbucks once in a while and sitting inside to enjoy my purchases. The staff here is good and friendly, just how partners are supposed to be. I only gave 4 stars because my kids were surprised and disappointed in the LACK OF WHIPPED CREAM on their fraps. It was a little bitty mound with lots of air under the dome lid. I've never seen that happen at Starbucks before. read more

Starbucks - Where's all the whipped cream? - Coffee & Tea Near Me - San Bernardino, California

See all

Come here every now & then because the parking is scarce and on a corner so drive thru is super busy Today my mission was to get the January cup! Success but they only had 1 in stock No date available for next arrival -- oh well Also love their sandwiches Today's choice is turkey & pesto with some crunchy potato chips cause you have to have a little salt additives right! Decorations were festive and quick order Great job! read more

Starbucks - January cup - Coffee & Tea Near Me - San Bernardino, California

When I ordered my food the girl who took my order was not the nicest and then when picking up my food it was just left on the counter and when I went to pick it up no one acknowledged my presence even tho there were tons of baristas, idk just not warm and welcoming which is why I was expecting out of a coffee shop in the morning read more

As usual, the coffee at Starbucks is delicious. However, the service could definitely improve. Our orders came at separate times, and it took 30 minutes to get five drinks, though the customer service was good. read more

Starbucks - Delicious drinks - Coffee & Tea Near Me - San Bernardino, California

I'm updating my review because my old one was about 4 years ago. Since then it's obvious this location has had a change in management. They are super quick with orders and the only time I had an issue recently is when someone stole my drink but the employees made me a new one within minutes. This place has changed a lot for the better and I appreciate the quick and friendly service ! It has become my favorite Starbucks. I work in Ontario, live in Crestline and I would much rather get my coffee here then next to my work. That's how much I appreciate the good service read more

Awful. Do not waste your time. They don't have hardly anything and cannot go ahead and take care of the customers.

I'm an Uber Eats delivery driver, I got there and was waiting patiently for the order I had to deliver, when the bulldog looking dude threatened to "block" me from taking orders because I was having a conversation on my phone. Then when the order was fulfilled, he looked at me said "what did I tell you" as if he was paying me to take this order. I've been doing this for a few months now and never has a manager of a starbucks EVER came at me for being on the phone. I'd understand if maybe I was talking too loud, but he was very rude with his approach, and for someone who ACTUALLY represents that company, he is doing a poor job. MIND YOU! My mom and I go to this Starbucks a lot, but no more, I didn't like how the bulldog dude came at me read more

Inside forced to use mobile app. Used mobile app and they didn't make our drinks correctly. 6 associates behind the counter. Sticker on cup is correct, but drink was made incorrectly full of whip cream. read more

Starbucks - Sticker says NO WHIP. Drink is full of whip! - Coffee & Tea Near Me - San Bernardino, California

I come to this location often and have had great service and drinks. Yesterday, they hosted an ornament coloring event where children got an ornament to keep, hot or cold milk chocolate and a cake pop! Michelle the manager was AMAZING! She was making sure all the kids got their drinks and cake pops. Mr don had a great time. This really went above and beyond! Thank you for the wonderful event!! read more

Poor customer service. Poor attitude. Will not bother to complete customer satisfaction. I made an online mobile order ... but left without taking the drinks due to the repulsive feeling towards the service. Deserves 0 stars ... the 1 star gives this place too much justice. read more

Thank you so much! Gratitude! Amazing Peeps..Very Patient! ...Blessings..Delicious Food & Drinks ...Xo Be safe be blessed! Peace & Love read more

Starbucks - Coffee & Tea Near Me - San Bernardino, California

This Starbucks location is conveniently on Waterman and 40th Street in San Bernardino. It has a drive-thru, which is nice, but where it's located, sometimes the line for the drive thru goes into the parking lot or sometimes blocks the street. During peak hours, finding parking in the parking lot can be difficult. The staff here have always been courteous and friendly. Once in a while, my order would be incorrect with one minor detail missing (like forgetting to add sweetener to my iced coffee), but most of the time, my drinks have been made well. read more

Coming out of the Pass- Whole family sick. Manager noticed and got our kid a cake pop to help feel better. Amazing. Expect this at a Mom and Pop. Loved seeing it at a corporate location. Brand loyalty increases... read more

Holy cow is this Starbucks the worst I've ever been too! This was the closest one to my house up the hill so for 3 years I had no choice but to go here. They NEVER have any sandwiches. I used to go at 11, then tried at 10. The last time I went just before 9am, no sandwiches or Frappuccino's. I will not go back. They claim every time that there is supply chain issue, but then I moved and realized it was a THEM problem. The workers are perfectly nice, but there is a very serious issue at this location. Do not go there, there's another one 2 miles away. read more

By far the worst Starbucks I've ever been to! They never have what you want and when they do their baristas are inconsistent on the drinks. Sometimes there's not enough milk and sometimes it's nothing but milk! Their drive thru line is always out the parking lot and into the Main Street. Try to avoid this Starbucks location at all costs read more

Love going to this Starbucks. The staff is always friendly and smiling. For the most part my order is always correct but when it's not they are happy to fix it with out a problem read more

Starbucks - Pink drink - Coffee & Tea Near Me - San Bernardino, California

Placed a mobile order at 9pm, cafe closed at 10. Got there at 9:05 and an employee came to the door to tell me I had to go through the drive through to pick up my mobile order because they were closed. Had to wait in the drive through line for 5 extra minutes to pick up my drink. Super dumb. read more

Worst Starbucks I have ever been too. The staff clearly hate their jobs. Annoyed with any request as simple as adding water to my tea. Glad I don't live close enough to come back. read more

Unfortunate and undesireable wait period for drivers. Did not communicate order total prior to paying & receipts were not administered. Drive through liasson had to pause receiving my order three times per my three requests for the three out of six goods I wanted to purchase so she could check and see, or verify, wether or not they had the food/beverages available. Very confused on how one would not know the status of inventory of such goods in such a small vicinity. As a result did not have toffee not syrup available at and or around 3pm that day. Happy that everything else I asked for was available. Over all, disappointment. I am though willing to give it another chance. read more

The only pro is the convenient location; but that's probably why they take customers for granted & are rude & SLOW. It's just a bad vibe and experience overall. When I say slow, I mean S L O W. Forget the convenience of mobile orders... the mobile estimates are completely & consistently. wrong case in point, today... placed a mobile order at 10:47am, eta stated 10:59 am, 2 items were ready on time but one of my drinks was not ready for another 10 mins so by the times I got it, my food was cold and my partner was halfway through his :(. And all the employees seem overwhelmed so they are rude. read more

Starbucks - Coffee & Tea Near Me - San Bernardino, California

So disappointed! First time at this location and not even half way inside the establishment and a very RUDE employee who btw didn't even greet us properly basically kicked us out talking about there were too many people inside. Yet our group of friends had just gone in and it was only three. Once we saw people going out we tried going in once more and again they did not let us. We decided to just order online but while waiting we kept seeing people going in without being sent back out. I would've understood if it was packed but nope. Clearly not coming back here again :) read more

Why does your hours say you are open until 9 but have your doors closed at 7:53? Got to write more to make sure this doesn't post as a tip read more

I am honestly been coming here for a couple years now and it was so great. Everybody greeted you when you came in, knew my name everyone was so nice. The past month I would say all new crew everybody just seems unhappy. Nobody greets you or says anything. I always do the online mobile ordering. I've had to walk out because I can't wait. I went this morning and I seen a man Frustrated and said I can't wait and walk out. They focus more on the drive-through then mobile ordering. I get my iced shaken espresso, a Vente and it's filled with foam I don't understand why am paying almost 6 dollars and it's not what I should be getting. I kept going back because I figured it would get better but it hasn't. It really is a bummer. read more

Starbucks - Vente iced shaken espresso - Coffee & Tea Near Me - San Bernardino, California