It wasn't it. They are under staff and it creates pressure to the staff. However, that shouldn't be an excuse to sacrifice customer service. Donna wasn't it. She has no customer service. Have her train in a different zone. I just wanted my coffee and leave. read more

Literally the worst coffee I've ever had. I threw it out after 1 sip. Ordered a Flat White, almond milk, it was all done timely and staff were really friendly. But wow, what abjectly awful coffee. "Acrid" would the only word on the flavor profile. Not knowing much about the process, but not nothing. I'm guessing it has something to do with how they steamed the milk, if that's what it was. read more

Ultra Legit Review: 1. The food is mid, not too bad or good, lower tier. 2. I work at the airport so i know, i come here sometimes. So the service is slow when it's very busy. Understandable. 3. Ambience is noisy the overall impression of how everything is designed catches view and attention easily. Overall assessment, fast workers, usually good service, when it's not too busy. Pros: Fast, smiles, good consumer prospects, app benefits. Cons: Understaffed read more

They forgot our food and made us wait another 20 minutes for it and we almost missed our flight because of it. When we tried to talk to the barista and get their attention, she gave a rude response and said the food was coming when they actually forgot it. The worker had curly brown hair working at the hot bar. All the employees ignore the costumers. This interaction was so disappointing read more

Asian guy with glasses was extremely rude talking to his coworker about gossip knowing that I'm there as I stood at the register and waited for them to notice me. Did not say anything not even a hello/what can I get for you. read more

The two Baristas ignored us and finished chitchatting about other customers before taking our order, it's pretty unprofessional and have bad customer service. The one in the black shirt was taking to us rudely while the girl in the brown shirt was laughing at us, she didn't bother loosing eye contact while laughing. I have no words about this encounter at this Starbucks location. After our orders were taken they proceeded talking out loud and handed the drink rudely. read more

went through the line at a normal pace but customers 5 people behind me were getting drinks before me and 2 of the workers were just standing around talking read more

Ordered a tea refresher and they said they were out so I just ordered a blonde coffee. All the while I was having my order taken, another asian lady cut me off by shoving in two water bottles for purchase. I was looking at her all pissed and the crew asked if we were together. I said no and the other lady was told that I was first in line. It took probably 5 seconds for the words to sink in before the lady apologized. But to my dismay, I was passed on to another barista who finished my order and took my payment. .... what the eff just happened... Uuggh, the upside(?) is I got my blond coffee which happens to be 1/5 foam in a tall cup. read more

Starbucks - Coffee & Tea Near Me - San Francisco, California

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Ordered A Venti Green Tea Latte with almond milk and it tasted just ok. The Green Tea taste was very light. The service was fast though. read more

Starbucks - Venti Green Tea Latter with Almond Milk - Coffee & Tea Near Me - San Francisco, California

One star!! This Starbucks Location has no sense of urgency. Everyone works at a snaiLs pace and doesn't mind Leaving patrons standing around with any acknowLedgement. I stood around for about five minutes just staring at the barista without a simpLe 'heLLo'. I was reLieved to finaLLy pLaced my order for a venti strawberry refresher with no water & substituted with Lemonade and a taLL white mocha with whip. The male barista is taking his sweet precious time with the drinks while the female barista is standing around doing NOTHING. She takes off her apron and there is a line forming, even then it takes her a hot minute to hop on the register. This Location is beyond CHILL and there seems to be a huge Lack of QuaLity controL. My strawberry refresher was super sweet, cup was sticky, and muLtipLe strawberry bits were disgustingly bad ( see my photo)- who serves people that sh*t?? I didn't even bother wasting my time going back to compLain. **Pass on this Location if you have any sense of standards.** read more

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Americano tasted like dirty water. The lady got a bit offended when I asked for a re-make. Tasted even worse second time. $6 down the drain.

This Starbucks is indeed down on the Baggage claim level of Terminal 3 as Michelle M. states. It is not by a Food Court in Terminal 3 as Shirley N. speculates. You can even match the wallpaper at this Starbucks from the pic from the SFO dining web site to the pics posted to the Yelp business listing: http://www.flysfo.com/shop-dine-relax/dining I've gotten coffee here a couple of times upon arriving at SFO while waiting for my luggage. I can't say why, but it's been routinely worse than coffee at other Starbucks. The only good thing I can say about it is that it had enough caffeine in it to keep my eyelids propped open for the 50+ minutes drive down I-280 to Cupertino. read more

Starbucks - Coffee & Tea Near Me - San Francisco, California

Love Starbucks, had a bad experience at this one. I ask if I could leave my stuff and I would buy a coffee and food after I used the bathroom. I was on a flight for a while and didn't want to bring my luggage into a bathroom where people poop and it's a pandemic. The girl didn't understand me the first time so I politely and firmly asked if I could leave my lug there. She said no and I think she said didn't have WiFi available to the public.... okay yet it was showing up on my screen? She said I could take my luggage with me.... it's like bro, it's a slow day, I will tip you if you help me out and I will buy stuff. What more do you want?? I just got off a plane and have a bunch of stuff to do. Why not wake up and attack the day with a cup of coffee that wasn't available in the previous countries I was in? I told her the reasoning of why I didn't want to bring my luggage but she couldn't careless, even though there was no customers or guest for an hour.I know! I was waiting trying to figure out my phone service and trying to get a ride out of SFO........ read more

This the only Starbucks where the baristas stay talkin back to you when u got a problem with the drink they made you. They'll take the drink back and talk shit while they're remaking it and speak hella loud too so the rest of the people in line can hear them. It's the morning crew, specifically the two older Filipino ladies. I know they're Filipino because they be talking shit in Tagalog like I can't understand them. I don't understand how u can have unlimited coffee every morning and still be cranky af. I'm sorry but they need to get laid. Point blank period. read more

Service was terrible. Waited at the front of the line for at least 5 minutes waiting to order, while the 3 workers stood around confused over a previous customers order. They all sampled a coffee that was suppose to have no sugar according to this previous customer. Ended up walking out of line it was so bad. Go to a robot barista if you want coffee at SFO read more

My family and I are very indecisive and we weren't sure what to order but thank god Emelda was there! She helped me and my family pick out the perfect drinks. Great customer service, had me laughing the whole time. Chai tea latte is my new favorite drink. read more

One of the worst Starbucks ever. It's at the International Arrivals terminal, right by the airporters&limos. There isn't a real dining area, just glorified benches. The dining area itself was filthy- empty cups, dirty napkins, you name it. Wasn't sure if it was the fault of the Starbucks staff (who seemed overwhelmed&understaffed) or SFO housekeeping. I ordered the green tea Frappuccino with whipped cream. It was delicious&refreshing, especially at the end of a long, stressful cross-country flight. I also got the blueberry yogurt muffin. The staff was genuinely good- they warmed the muffin (they asked first) This Starbucks has great employees, but their limited menu&filthy dining area didn't help. One of the most depressing Starbucks ever. read more

Starbucks has to compete with Peet's Coffee at this airport for prime spots. I was wanting that new Sweet Cream Cold Brew coffee and lucked out finding this out-of-way Starbucks downstairs. I had just used the kiosk to print my boarding pass and asked at the Info Desk if there was a S/B any place close? Lucky for me, there was. However, what this place lacks is the congenial customer service usually afforded to most java junkies who frequent Starbucks. I have never heard of coffee (which is a food item) being taxed but here it is. Also, though you may have a gold Starbucks card, which I do, you are denied free refills, which are your privilege. Try explaining that to the Filipino baristas and they don't care. The answer is no. Since I am not one to throw my weight around, except in the most dire of circumstances, I let this one go. But I was not a happy camper and privately vowed to seek my vengeance here on Yelp. So beware to SFO customers looking for anything beyond the most basic of coffee retailing here. Grab your caffeination fix and be on your way--grateful that some other Starbucks will act like they are glad to see you. 2 YELP STARS. read more

Starbucks - Coffee & Tea Near Me - San Francisco, California

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This location has always been slow, but is now glacial due to closure of the upstairs location. Avoid unless you have half an hour to kill.

Got there to spend some time after returning a rented car (and have some sort of breakfast as well:)). Did not expect anything outstanding, but... well... definitely, this location is not at the top of my list. Cons: - They don't have tables at Starbucks, but there are some chairs nearby in the baggage claim area. - They do not serve warm sandwiches (such as slow-roasted ham&cheese one). Thus, ordered S'mores frappuccino and morning bun. - There is NO WAY for heating the pastries. - My morning bun was not fresh. - There was a little fly in the pastry fridge :). Pros: + Located right in the baggage claim area. + They serve MINI frappuccino :). + After your flight, there is a chance at least something to eat/drink. + They work quite fast, you don't have to wait long time to have your coffee. Summary: You may try it if you are starving :). read more

Starbucks - Starbucks at SFO Terminal 3. - Coffee & Tea Near Me - San Francisco, California

If I could give this Starbucks a zero, I would. My son and I each got the double smoked bacon breakfast sandwich. One half was piping hot the other half was still ice cold for both of us. My venti vanilla latte was luke warm. I have gotten subpar service from this location before. People should take pride in their work. With the other low ratings, the owners certainly do not care. read more

Baggage level store. Where are u hiring your employees ???? No manners and not professional at all. Too bad for such nice locate store read more

Take note that this is in baggage claim area, not the loading area for getting on the planes.

Conveniently located right before you hit the cool San Francisco air, this modest little Starbucks offers you one last chance to grab a hot beverage. Despite its tiny size, it's got a few pastries available, too. (Don't recall seeing a refrigerated section.) There are a few bagged teas available here, too. By 9pm on a Thursday, there were very few pastries available, but I'm sure this depends on the day and time you go. I want to say that this was located near Arrivals Doors 6-7, but don't quote me on that... read more

Went to this Starbucks to relieve my itchy throat. I usually get the Tazo Refresh Mint tea. When I ordered it, the barista was a little confused. She thought I wanted a refresher. But was cleared up when I asked for it hot. I forgot they use Teavana now, so it's called Mint tea no weird title. Same taste to me, but glad the barista cleared it up for me. Love that they are at the normal price for Starbucks unlike other Starbucks at different airports! read more

I'm a fan of this location since I'm a frequent flyer for United and love that I am able to get a cup of joe either when I'm: 1. Waiting for my luggage because I walk faster to the baggage claim than my baggage getting from the plane to the claim area. 2. Waiting for my ride after arriving for a flight. This location makes it convenient especially when you come off a flight and need some extra caffeine. read more

Starbucks - Starbucks in the United baggage claim - Coffee & Tea Near Me - San Francisco, California

I only go here because I work at the airport but I regret it every time! They've messed up my order 2x on 2 different occasions and this morning I found a BLACK HAIR in my cold brew (and I have blonde so I know it's not mine)!! Disgusting and rude staff. If you're in SFO, go to the Starbucks in the international terminal near Bart instead. read more

I was boycotting the puréed Unicorn peddlers, but I was desperate... so bummed I didn't try my Latte before I speed walked to the gate... it was one of the most bland lattes I have ever had... wasted my $$... boycott back on Bitches! Viva Peet's!! read more

Wow what a pleasant surprise to find this Starbucks after being mislead as to the location of the other Starbucks at SFO by most of these Yelp reviews. First off, what a pleasant experience, even with an extremely long line the baristas were warm and welcoming to everyone in line acknowledging us and thanking us for our patience. (Side note) That never happens at my home Starbucks :( I ordered a Treinta Cool Lime Refresher, Venti Blonde Roast and a cheese danish. Everything was fresh and tasted perfect. Even though it was late in the afternoon and they stopped brewing blonde they offered to do a pour over for me which made me feel extra special. The baristas even came out to hand me my pour over with a smile and wished me a good day! Only downside is that they don't do free refills but the manager on duty explained to me that they don't participate in the refills policy because they are a license store owned by HMS. So it left me a little sad but I understand :D Overall rating: Speed of Service: 5/5 Drink Quality: 5/5 Food Quality: 5/5 Cleanliness: 5/5 Barista Demeanor: 5/5 So I will definitely be stopping here whenever I fly into SFO read more

Starbucks - Starbucks store on the arrivals level of the International Terminal - Coffee & Tea Near Me - San Francisco, California

- tall dark burnt coffee - $2.29 - somewhat rotting banana - $1.29 - cinnamon raison bagel or even cut for me $2.29 - iphone charge nearby - PRICELESS! read more

I was shocked to find this Starbucks hidden near the baggage claim & pickup area. I didn't know there were any in SFO - and believe me, I looked! Starbucks is a welcome sight in this airport, which I've always known to be the Land of Peet's. If you can handle dodging weary travelers with baggage carts, & drivers desperately waving those name signs, I'd suggest that you jump in line here for your caffeine fix. read more

No disrespect to the filipinos but people working at this starbucks need some re-training on their customer service skills. I was waiting in line for my turn to order, staff working behind the counter were talking very loud in filipino with each other as well as with another airport worker waiting for his drinks. They complete disregarded us(the customers waiting in line to order) and they were loud and laughing and every customer waiting in line were looking at each other with a WTF look in their eyes. read more

This is the only Starbucks at terminal 3 in SFO so when there's a line I have no choice but to wait. The employees are generally nice, efficient and are accommodating if one has any special request. The only complaint I have is their table for napkins, sugar etc and the area to pick up your order are both untidy on not just one but on numerous occasions I visited that Starbucks location. That needs improvement. read more

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Little kiosk/mini Starbucks in the baggage claim area. Totally saved my life while I was at SFO and feening for some coffee. They get 5 stars because they were the FIRST place that I saw that had CRANBERRY BLISS BARS!!! Whoo hoo! read more

I am not sure why but there seems to be a trend in the Starbucks in airports regarding cleanliness and service. The common area at this location can look like a hurricane hit leaving the place dirty and a huge mess. The counter which provides creamers and milk and sugar is almost always filthy. The seating area is inundated with used paper, napkins and cups. The service is not pleasant and most of the time there is only one person making all the drinks and heating foods. It takes too long. If there was another place to get food and drinks with the same proximity and would never return here. ** 12-10-2019 update: wrong sandwich given and too late to run to counter. You have to pay attention. read more

All I have to say is they fucken suck ass and have a rude attitude early morning like excuse me ur working In customer service and u suck at communication get ur shit together we're buying drinks you don't have to be so dam rude just greet everyone nicely don't be a Asshole worst fucken experience I went to pick my family up early morning and get hit with this bullshit read more

Starbucks - Fucked up my drinks and have a bitchy attitude - Coffee & Tea Near Me - San Francisco, California

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This location refused to honor my starbucks card free-drink, at a time when I could have really used it. They also have no way of heating pastries. Really disgusting cold cheese danish that in no way tasted like the ones I get at other Starbucks. Disgruntled unfriendly workers were not helpful or patient with customers. Anyway, skip this location if you have any choice in the matter at all. read more

It's Monday at 11:20am... absolutely the worst customer service I've ever experienced. Body language.. trash... facial expressions.. trash. How they spoke to people... trash. The two girls and one guy... should never work in customer service... it's not even busy. If you aren't happy with a job quit! read more

The staff here is horrible. Never have I went to a Starbucks and got treated with such poor customer service. It wasn't even busy, like 3 people in line, and the staff seemed like they were miserable. I didn't even want to give this a one star, but I didn't have a choice to give something less. read more

Starbucks - Coffee & Tea Near Me - San Francisco, California

The whole reason to have a mobile Starbucks is to provide quick service. The staff here is friendly and the coffees are good.. but they are very lethargic and slow. Few staffers roam back and forth doing nothing to help clear the long line, just sitting and watching! Can do much better on service read more