Anyony know why they have been closed? Missing you all! Hope all employees are safe. I love this Starbucks! read more

No line but drink still took a while to make. Am I supposed to mix the matcha myself? read more

Starbucks - Matcha latte - Coffee & Tea Near Me - Santa Ana, California

Just went in for a cup of coffee for my mom on Mother's Day, after I received my drink I asked them to write "Happy Mother's Day" on the cup with my drink, the worker said he would go ask if he could, he came back and he gave me an empty cup that said Happy Mother's Day on it. Then they laughed at me like it was a joke! Starbucks, do better than this and have better employees that don't make fun of their customers for asking a simple favor. I typically have zero issues with this location, but this particular set of workers is definitely interesting! read more

First time ever getting a good drink at Bristol & McArthur. Shout out to Edith who delivered. read more

Starbucks - Dragon drink for my child - Coffee & Tea Near Me - Santa Ana, California

This isn't even a Starbucks. They don't know how to make the drinks. It's grocery store employees cosplaying as baristas

I had all intentions on ordering a Caffe Latte upon my arrival. But I needed to 1st go to the men's room. It was about 5pm on Friday Sept 5th. As I politely said I need to use the restroom please. He then said aggressively, "ITS FOR CUSTOMERS ONLY." At that point I no longer felt I should patronize this location. For am a well paid Black man. But it's seems my black dollars aren't welcomed there. I was well dressed and polite and he treat me like I was a bum that didn't have any other choice. Systemic racism is a real thing I experienced it firsthand. If you are African-American, do not go to this location they will make you feel like you was raised with no home training no education. In the end, I briefly spoke to the cashier and voiced how I felt. He was very dry in his apology. And I walked out! read more

Drink was awesome just had to wait a little long(WHICH IS NOT THERE FAULT) staff was very kind

The service was so nice at this Starbucks. Bri and Inigo gave me the best customer service, always with a smile and very caring. Fast service, awesome customer service, great store!!! read more

Starbucks - Chocolate Mint Frap! Yummm!! - Coffee & Tea Near Me - Santa Ana, California

Based on the employees here on 12/15/23 at 10:30 AM. The employees are more content with talking to each other than to provide any type of customer service experience. You can hear their personal conversations since that's what they're more focused on. A little professionalism and customer service goes an extremely long way. read more

I can say by far this is the worst Starbucks I have ever been to. That's saying alot considering I have been to every Starbucks In California just about. Let's start with the first issue. Worst tasting coffee I have ever had. I did not think Starbucks could make bad coffee. 2nd there is a security guard there obviously because it must be a bad area. The bathrooms are locked down with codes so I don't feel very secure with a bran muffin purchase. Nope. 3rd and this is a major issue. I don't agree with people who camp at Starbucks any more than perhaps the staff but I would never hold a meeting here or bring a client here that is for sure. All of their plugs are locked down with metal plates like fort nox. It's rather insane. If I were you with the taste of coffee and service and the lockdown of the plugs find any other Starbucks than here. In fact perhaps even a Coffee Bean. This is very very sad and makes me mourn this city and collectively brings me to a place of utter discontent for all those who love and admire Starbucks. The go to place for in the business people who love to spend money all day and dine their clients and friends this place is not. Don't come here. It's really disappointing. This is exactly how you say. We don't like you. We don't really want you here but we would like to have your money. No thank you. read more

Starbucks - When in doubt just remove the plates all together and replace with covers with no holes for plugs. Wow. - Coffee & Tea Near Me - Santa Ana, California

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We went to this Starbucks and they were backed up on their mobile orders so the cashier stated it would take 15-20 minutes extra to get your order. I was in a hurry and so I simply asked for an iced water and a barista stated this would also take 15-20 minutes (in a rude way) due to the glitch in the system. There were 4 workers how does it take 15-20 minutes to get an iced water so ridiculous and disappointing as I'm a huge Starbucks drinker! Had to go to Milk & Honey great service there and the Spanish latte is amazing! Never coming back here again! read more

Starbucks - Iced Spanish Latte - Coffee & Tea Near Me - Santa Ana, California

Time has passed since my last review. I make this location my only stop before my workday begins. I am very satisfied with the service and efficiency of the staff, thank you! read more

Starbucks - Coffee & Tea Near Me - Santa Ana, California

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Shouting out Crystal for the customer service and for making my order right after visiting a different location and getting my drink wrong. Thank you and to the staff too. read more

Alright so I had left a three star review about half a year ago. The new management is way better and the new baristas are super friendly. I had the wonderful opportunity to meet Indigo, they are very stylish and funny. Also Ethan hands me my order to my hand very cool! 10/10. The store is busy so you will wait a bit for your drinks but hey the workers are working hard. read more

Starbucks - Me with my drink - Coffee & Tea Near Me - Santa Ana, California

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Service is horrible. Waited for 2 regular coffees for about 15 minutes while employees chit chat! I would have walked out if I hadn't already paid. The place was dirty too! Floor was dirty like if it wasn't mopped the night before! This was at 7:00am! And when we got the coffee it was cold! First time ever I have been disappointed at a Starbucks! read more

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today's barista was so rude and didn't even want to make eye contact, she might of even been the supervisor but she was so rude and careless. I live around the corner and rather go to McDonald's and avoid her. Service date is today at 7:15pm. Hope she gets a reality check on costumer servic. read more

Out of stock of everything No honey for medicine ball No cinnamon dolce syrup No Apple juice Ridiculous..... don't advertise if you don't have the supply for drinks read more

This starbucks was run by two people and very disorganized. I came for the 50% off deal on 10/26 and asked for a nitro cold brew. The cashier told me it was bogo 50% off but I clearly showed her the app which stated that all drinks are 50% off with no terms and she would not honor it. The employees are not aware of their own promotions and should be re-trained. read more

Sooooo loud had to pop in for a quick work call and couldn't come off mute Bc they have music blasting when asked if it could wb turned down they refused no tables outside so no other options Starbucks is usually a good choice for a quick work call but do NOT stop here a concert would be quieter ees couldn't care less and funny enough coudlnt hear me when I asked if they could turn it down read more

The lady closings the store was very rude and almost throw everybody out . Making loud noises

By far my favorite Starbucks! Staff is very friendly & talkative with their customers. Thank you for always getting my orders perfect! Love going here! read more

Starbucks - Coffee & Tea Near Me - Santa Ana, California

One of the worst service ever in OC. Young idiotic kids with no professional customer service skills. Beware when ordering a cup of water. These young fools have the nerve to actually gang up on me and school me on how to order water. Dumb broads. read more

This is one busy Starbuck, and the team here is impeccable. I don't know how they are capable of keeping things running as smoothly as they do but it's like clockwork in there. On top of it all they are so friendly and kind to their guests. This is definitely one of my very favorite Starbucks locations ever. read more

Only one machine was operational, was told it would be a little bit longer, ended up being 30 minutes while mobile orders come in and out.

One day of the slowest Starbucks I've visited. Hardly anyone was in there too. And drink was not as good as the ones I usually get at other places. read more

Jay is kind and gives great service along with the rest of the team. Love coming to this Starbucks for the vibe. There's a few closer to where I work but I don't vibe with it. read more

Quick service. NO outlets to power up your devices. They removed all their electrical plugs which pretty much tells you they don't want you to hang out in their store. Brought a couple coworkers in to get some things done. FAIL. read more

The employees are always very friendly, that is not why I removed a star. The 4 stars is for the location. I don't know why so many people choose to study at this location. The outside is dirty and crowded and loud. There are also a lot of homeless people walking by begging for money so I don't know how anyone gets their work done. There is space inside to sit but the location is situated in a such a way that no light gets into the room. So it's always super dark. But to each their own. I have never seen a table free at this location so don't plan on leisurely finding a table to enjoy your coffee. You may have to wait for someone to move and then swoop the table quickly. Usually the people in line with me have no idea what to order and take forever. This is clearly not a Starbucks that regular commuters visit. It is mainly for people shopping in the area. I have only been here a few times but I always order my drink 'to go'. This last time I went to buy some gift cards for my employees and they barely had any holidays gift cards left to choose from. Am I really that late in buying the cards?! This was almost a week ago! I just don't think they keep it stocked well. I try to not come here but since it's one of the closer Starbucks to where I live I will probably end up here sometime soon. read more

If I could give no stars I would. The employees here are like zombie teenagers. So rude. Especially a girl there didn't get her name but she so rude. She's terrible. She has a bad attitude. Walks around slamming stuff and throwing in the food into the ovens. I'll never go to that Starbucks again. read more

Been here twice in the last week, but have previously been here as well. But now that I'm down in this area a little more regularly, I'm stopping by. So I've ordered the Sick Tea, also known as the Medicine Ball, the last two times with peppermint syrup, and they have failed both times to add it! How simple is adding syrup to a beverage? All I ask for is the beverage I ordered. Unfortunately, both times I received my beverage and took off. I really didn't want to go back just to get the syrup. Service is OK here. Typical standard, but not exceeding expectations. Granted, providing the correct beverage to the customer is an important service as well. Restrooms have a number code to them. So ask for the code first before heading to the restrooms. It's an average size store, in comparison to most of the stores I've been to. Displays look OK. Nothing really drew me to their merchandise or caught my attention. read more

I enjoy how convenient this store is located for me, I do however dislike how I can't even have a cup of coffee without there being five to six tweakers in here. If they aren't inside they stand around outside staring at everyone inside and come in and make scenes for no apparent reason. I can't even sit without having the urge to constantly look over my shoulder at the junkie behind me. You would think management would do something more about it, considering they are taking up the majority of the tables paying customers could potentially be utilizing with bags, camping equipment, luggage, food; etc. I can't even use the restroom half the time because the tweakers horde the only two restrooms to shoot up. As friendly as the staff is, corporate needs to take a look around and see what they can do to better assist their employees with these situations. read more

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According to this Yelp it says good for working, but the employee told me that ALL Starbucks no longer have outlets for working so not true. I often work at Starbucks with outlets so may just be the ones that employee worked at. If you are trying to work do not come here. read more

I always get the same drink and it's always deliciousbut it's the second time I go to this one location and it's the same guy and both times my drink was just awful 10/7/2022 around 4:00 hopefully somebody can let him know how to make them drinks. PS metro point is the best read more

Been coming here since this whole coronavirus has started and let me tell everyone is super friendly and I love these little notes on my cup during these tough times puts a smile on my face every time thank you guys . read more

As a former Starbucks employee, I am absolutely embarrassed of this establishment. The Starbucks employees not only ruined both me and my husbands drink. They were passive aggressive when we made a simple request to add cinnamon dolce sprinkles on top of my drink. They were also rude by not attending to customers and playing on their cell phones instead, I especially thought the barista's names of Mia and Noe. I am used to going to Starbucks at least 5 to 10 times a week because of the supposed quality service of drinks and customer service which I received neither at this establishment. I will never come back to this one again. Mia allowed my Husbands cappuccino to air out, resulting in an extremely bitter drink. It doesn't help that the "Shaken Apple Oat milk Espresso" had no apple syrup in it. This Starbucks is in dire need of some retraining, or at the very least employees who care about the drinks they serve. read more

The baristas were super sweet and attentive even while being occupied by several mobile orders! Daphne helped me out and she was so sweet and really went above and beyond :) read more

5 stars for Heather literally the sweetest girl ever. They were slammed and she was the only barista working and my food and drinks still came out fast. :) read more

This place always "claims" to be out of everything on the app. I arrived at 8:30pm and they were already closed. I understand if a place runs out of syrups, it's bound to happen. However, when it's a constant thing, then it gets annoying. They always close early. If they're going to be closing early, then change the hours on your door and app. read more

Came here with my brother and sister in law to take advantage of the BOGO holiday drink promotion this afternoon. I got a hot grande Chestnut Praline Latte made with coconut milk and decaf coffee. It was tasty with the crunchy chestnut bits, but the coconut milk wasn't as creamy as I had thought it would be. Still nice to try something new and different though. I was hoping the drink would come with whipped cream, but I guess that wasn't standard. Oh well. I consoled myself with the extra calories that I saved from not adding whipped cream. ;) Service was kind of slow with only one barista making drinks at 5 pm on a Saturday afternoon. read more

Depending on who is working service is ok. Drinks are always good. The ambiance once again depends on who is working. The reason for 5 stars is because of three young ladies, Mia, Heather and Alex. Thank you for always making me feel welcomed. Keep up the excellent customer service. read more