This particular Starbucks was located at the Tanger Outlets just off of the Great Smoky Mountain Pkwy. I stopped here on an early morning Saturday to get some breakfast before heading over to Dollywood. On the mobile app, I ordered a tall flat white and bacon, sausage, & egg wrap before going inside to wait for my food. It was a pretty small Starbucks so they were a bit slow in getting out the few orders for me and some of my fellow early birds. Otherwise, my coffee and wrap were good. The quality and taste were on par with what I've come to expect from any Starbucks. read more

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Super packed, but in the myst of all the a busy day the person taking orders was polite, n kept pushing through ppls orders! read more

Starbucks - Smallest yet MOST packed Starbucks I've seen - Coffee & Tea Near Me - Sevierville, Tennessee

Morgan at the register is amazing with customer service and talked to each individual that came in. Baristas were super fast. Excellent location. read more

Stopped by Starbucks to grab a drink and quick lunch. White Chocolate Mocha (Hot) almost like hot chocolate, but white chocolate with bit of bitterness. For quick lunch, I've been ordering this for YEARS, the Tomato & Mozzarella Panini is my absolute favorite, it's so simple to its few ingredients; roasted tomatoes, pesto, basil, and mozzarella, toasted! Filling and delicious. This location is located instead the Tanger Outlets, and it's next to Chipotle. You can't miss it, but careful going in during busy hours because the parking is limited and there's no tables & chairs like other locations because it's quite small. read more

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Morgan is great She's so funny and made the experience great! She's so sweet and made my entire day.

Don't even think about it. It MADE me give a star. Slowest Starbucks in the world. Watched the workers take pictures of their partners, when it was rush hour. I usually am a patient person. The service was so slow. Nobody would take orders so people come and go the whole time and then use the app and order right in front of the non-working employees. read more

I love any location that goes out of their way to treat you well. The employees here were friendly and welcoming from the moment I stepped in the door. The service was quick and they even decorated the cup for my birthday. Highly recommend this location. read more

Starbucks - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Sevierville, Tennessee

It's not their fault that almost every Starbucks I go to doesn't have the peach green tea lemonade. It's disappointing though. The staff was friendly and helpful. They wear mask and try to give alternatives when needed. This is a pretty small location, so no seating inside. The drinks are consistently good. read more

Starbucks - a sign in the window of a coffee shop - Coffee & Tea Near Me - Sevierville, Tennessee

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It's one thing that for years Starbucks charges .60 cents for tiny pumps of flavor, but now at this location I got charged .70 cents just for cream/half in half in my basic coffee. I just paid 4.67 something for basic Christmas blend coffee in a grande. Now I know where the 20 an hour wages are being pulled. From marking up tiny things that cost Starbucks nothing but add money to their empire. Insane! I do not appreciate, even if it's just this location, being nickel and dimed for what has always gone into coffee. Aside from this, the service was very quick and the people working were very nice. I know they are probably told now to charge that way and I did ask them what the .70 extra was for and they told me but I do not appreciate Starbucks doing this at all. read more

Shout out to Morgan, she was a top notch Barista. She was so sweet and kind to everyone who came in the door. Definitely the best customer service I have ever had at any Starbucks. We are from out of town and she was just amazing! When I apologized that I didn't have cash to leave her a tip she said "the smile on my face was better than a tip". What an amazing person! Thank you Morgan, for spreading kindness read more

What the duck? I don't typically write reviews, but the service and product was SO bad, I don't want someone else to have the same experience I did. We pulled up while it was pouring outside and there was no awning over the ordering display. To put it in perspective, it was pouring so hard there was a literal duck standing under the building to stay dry. That should have been a sign. Because there was no awning, we pulled around to the window to order. We were told that they could not take orders at the window, in spite of no one being around. We pulled around and had to come inside to order our $60 of drinks. They stated that they couldn't take orders at the window to keep "time" down. They then gave me a $4 card for my troubles. My hot coffee was cold, but I decided to let it go. We proceeded to wait for 10 minutes on one drink they forgot. After they finally got the order "right," (15 minutes) and we left. Once we got back to our place, the iced macchiato had SPOILED milk in it! Literally chunky and stinky. I refused to go back because I wasn't wasting anymore of my "time" on this poor establishment. From a business perspective, your customer service and product need to be perfect before you become so inflexible and non-adaptable for circumstances customers face. If this was Chic Fil A, there would have been someone waiting at the display with an umbrella and I would have been driving away with a blessed day. read more

Starbucks - Wet duck - Coffee & Tea Near Me - Sevierville, Tennessee

Lock the doors almost 10 minutes before closing so you can't order. 3 customers outside being ignored. Young immature staff inside laughing. That's a nice silver Corolla parked outside too. Treat customers better. Karma will come around quick. read more

Went in as usual to use the restroom and get a drink. They have placed an employees only sign in front of the hall leading to the restroom. Told me they no longer have a restroom. Really what happened to it? Did it run away, get stolen cause pretty sure it's still there! Not taking my business there again!! read more

Out of ALL Refreshment drinks?!? Waste of a trip and a 30 min wait .................................zxzzzzzzzzzz

I'm a former partner, and i am PICKY about my drinks. I was nervous to come here because of the 2.5 star rating. I told my boyfriend, don't get anything complicated. Boy was i wrong. Our drinks are PERFECT!!! We got the best cold brew of our lives here. The baristas were also so friendly and nice! I wish we could take them home with us :) read more

Service was great and the employees were obviously friends. Tried the blond Christmas roast which is smooth. Not a place for seniors to sit, read a paper, while enjoy their coffee. read more

Please see mobile order because this Starbucks is located in a busy outlet mall, ordered a plain black coffee and waited 10 minutes to walk in and pick it up. Went into the restaurant and they don't have it ready to be picked up so I wait in line to find out they will have to brew coffee to complete this simple order. 32 minutes for a black coffee ordered online. read more

Wish I could give fewer stars. Took 15 minutes for them to finally get around to making my drink. I guess labeling stuff while talking to coworkers is more important than filling customer orders. read more

This has to be the smallest SB I've ever been to. Well excluding the one at Disney Springs that is just a walk up window. The location of this store has to probably make it the busiest per sq foot in the whole chain. I came here for the usual and to restock on the Verismo pods. They didn't have a large selection, but they did have some I haven't seen before. Naturally I had to buy those. There was a line when I arrived. Only 2-3 people in front of me. It seems like it took for ever though. Guess it was amateur day at the SB and they had to throughly explain the concept of coffee to those in front of me. After placing my order the coffee was ready super fast. If you come here just remember that it will be to go since there is very little seating at this location. read more

With all the warm weather we've been experiencing during our trip to TN, we had to make a quick stop here! I got my favorite caramel waffle cone frappuchino since I'm still waiting for them to bring back my caramel flan frappuchino! Service was quick and price I guess could be cheaper but it's Starbucks so yeah... love their rewards program though! read more

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I frequently stop at any Starbucks for a large chai tea latte but when I go to the one in Sevierville, TN I have to ask for 2 extra pumps to get the same great flavor. Also, when greeted at the drive thru window I always say good morning or afternoon and how are you today. This is the only store where the window person says "I'm here"! Ugh, I so dislike that response...the staff there could use a little more "customer service" training and greet people with a better outlook on life...just saying. read more

This place is terribly slow. It took about 25 minutes to get a drink. I would have left but I already spent so much time waiting, that I felt obligated to stay. If you see a line if more than 5 people, don't waste your time. read more

Starbucks - This is the front line. This place is too small. - Coffee & Tea Near Me - Sevierville, Tennessee

Great location at the Tanger outlets. The staff were friendly and service was fast, however as soon as we walked in we did notice a strong musty smell. Reminded me of the smell of a dirty wet dish rag. read more

The absolute worst starbucks service i have ever received. Located within the area of a Tanger Outlets (convenient) but only had 2 people working. This place was packed & it took nearly 20-25 min for my drinks to be made. I received one part of my order, they made drinks behind me & neglected my second drink for 5+ minutes. Also the second drink wasn't even what i wanted/ asked for. I would have asked for it to be remade but none of the employees were paying attention & i was too frustrated already. Would be a better location if there were more employees working at one time. read more

Went to go in the store at rpm on a Wednesday night the girl had already locked the doors and said they were closed. The sign on the door said 9 but she had already locked up VERY disappointed won't be returning to this store read more

Messed up the order. That is not a big deal, stuff like that happens. It was when we asked to have the right drinks served and the attitude that the lady took and then thought we were in the wrong to ask for the difference in price since we over paid too. Once we finally got our right drinks they were good read more

Messed up the order twice, and delivered luke warm chai. I order chai a lot and that's the first time that's ever happened to me. Not a good Starbucks to frequent since the barista and cashier both need some improving. read more

Cooffe is so sweet and happen today. To much sugars and so many people's today. I need to get out now

I've never had anything but great experiences in this location! Sure, the location itself is small, but the staff are so welcoming, helpful, and friendly. I'm a regular at this location when I'm in my hometown on school breaks and will stop by when passing through Sevierville, and each experience has always been great. The location does get quite busy because of the location, but I'm willing to wait a little longer if needed because of the service and care that's taken in every order at this spot. Will be coming here any time I'm in town! read more

I thought I posted a review in August about this place being our coffee fix saving grace after bad experience at the one at Christmas tree lane. Anyways in August this would be 5 stars hands down no doubt. However this December visit the lady working wasnt friendly at all and was not busy. My husband ordered after me and he wasn't pleased with her attitude to him either. Coffee wasn't very good. The next day it wasn't so good either thankfully we lucked into a different server. Coffee was slightly better but I had added some dark roast to my pike to make it taste like coffee. Today the gal from August was working (Cindy) and I told my husband I bet the coffee will be good since she's working and whaabam I was right. It was great! So this lady I had to get her name to send her kudos for making our trip home coffee like it was in August. Delicious. She did not serve us but the lady who did was super also. However I had a feeling if Cindy was there the coffee would be right and it was. I'd give 5 stars for today but it got knocked down because of the other days. read more