Worst Starbucks ever!! For some reason always manage to mess up my order. On keto diet only do heavy cream milk, workers for some reason don't know the different between heavy cream and half and half. My Oder is some reason wrong going threw drive thru. read more

Slow service, drinks are not made properly and constantly running out of supplies. This has been constant since the opening of this location. read more

Waited 20 minites for my order to be wrong...i called and walked back in and they made it wrong again... No sense of urgency

This new location needs staff improvement. I've been to their drive thru and my orders are not fresh. I always order frapps for me and my son and they're always melted by the time we get them and the taste is bland not like the other branches that we've been to so one day I parked (which is lousy here, they share parking with Panda and another store), I ordered my usual frappe and an iced macchiato. First, they made me a hot macchiato instead so they poured the wrong one out and made me another. I waited and waited for 20 more minutes and I finally got up and asked the cashier, she looked and it was never made. Btw the frapp I ordered was still watered down but the taste improved a little. read more

They took forever and gave me the wrong lid on my drink. They didn't have change. They didn't put caramel in my CARAMEL macchiato. I even asked extra caramel. read more

The service was polite but definitely on the slow side. This is a pretty big store but is missing the plush comfortable seating like sofas and lounge chairs. read more

Starbucks - Nice layout but can use some plush comfortable lounge sofas. - Coffee & Tea Near Me - Sylmar, California

WOW!!' What an amazing place to be, I didn't just get great drinks and great customer service one day, nope, I have had amazing service every single time I have came in and or through drive thru... JACKIE is one of the most AMAZING baristas I have ever met ! The friendliest and most charismatic person too! Only once have I gotten a drink wrong and her amazing people skills shined and she assured me that they'd fix it right away! And they did. In general this Starbucks is GREAT! But if your there, and get the privilege to get attended by this young gal I know down right you'll have the best experience of your life! read more

I love music and I love their playlist. But everytime I come in here the music is very loud and I can't even think when I'm reading. I know this isn't a library so I don't expect quiet but I have gone to go study at a lot of Starbucks and here is the only place their music is extremely loud. But they are great and have good customer service. Just can't sit and study here. So I sit outside and enjoy the sun read more

Your favorite drink will NOT taste right coming from this place! Are these baristas trained by Starbucks or are they trying to figure it out as they go along? This is the worst Starbucks franchise I've ever been to and I'm an avid traveler! Who owns this place!?! Fix ur franchise!!! read more

I ordered 2 coffees this morning in drive thru . 1. Venti hazelnut drip with half and half 2.tall red eye with hazelnut , half and half & cinnamon powder. Along with 3 pastries . Everything showed up correct on the screen. However when I pulled up to the window the guy handed me only 1 beverage and the pastries. I waited. No one asked me anything . he comes back to the window and I tell him what I'm missing , he brings back the missing drink WRONG.not once but twice. The second time his response was for me to stir my coffee ??? Never coming back to this Starbucks. As a barista, myself , I am appalled. read more

They always mess up my orders! I always order either a pink drink or matcha lemonade. When ever I ask for NO ICE they fill the entire cup with ice! I also asked for a matcha latte this one time with 8 scoops of matcha and they did not put 8 scoops! It tasted like pure milk! Their staff is in the clouds! I am currently at the location right now and asked for a bantam bagel and was given a regular bagel! RIDICULOUS! EVERY SINGLE TIME THEY DON'T GET IT RIGHT. Out of all the locations around, this is the worst! The only good thing here is the internet. read more

Starbucks - Coffee & Tea Near Me - Sylmar, California

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This Starbucks ALWAYS messes up my drink. I work 5 min away so it doesn't make sense to go somewhere else but I'm going to. Not reliable for your morning coffee. read more

The customer service is horrible. There is no way you should have to wait 20 minutes inside to get a coffee.

As a former employee and SS you can say I may be picky but when I visit this location I have to improvise in order to get my drink properly sweetened. Today I got a venti ice drink that normally comes with 6 pumps which when properly pumped can be very sweet. I ordered it with 8 today to make sure it tasted sweet. Now, how is it that I ordered a drink with 8 pumps and it's not sweet and barely taste like toffee nut? My partner gets a Trenta Ice tea lemonade and has to ask for 12 pups when it comes with 7 to taste good. There are recipes and proper drink prep for a reason. There are drink standards please stick to them. read more

Waited in the drive through this morning and it moved fairly quickly for how long the line was. Ordered my drinks with ease and the staff was friendly over the intercom and at the window. However, when I got my drink (ordered a tall) it was only about 3/4 of the way full. read more

Starbucks - Ordered a tall and it was only 3/4 of the way full - Coffee & Tea Near Me - Sylmar, California

Drive Thru Only. For COVID FEAR!!! Waste of your time. Employees were not even wearing gloves; mouth guard when preparing your drink

The worst Starbucks in the valley. I've been to many Starbucks and this is the only Starbucks where you cannot even ask to add something to your drink. "Oh I'm sorry you cannot make that iced". "Oh I'm sorry you cannot add sweet cream to your drink. Really!?!?!? Management should look over this branch because they are terrible in customer service. you pay so much money for drinks, you should be able to add, blend, ice whichever coffee. I'm sorry, being busy is not a excuse for laziness! read more

I placed an order for a hot grande special coffee on my app. Upon arrival to retrieve my order I took lid off to see it was half full. You could see the other half had been filled with whipped cream that melted. They did fix it, but The staff cracked a smile while showing coworker as if this was funny. I didn't think so. For the price I am paying, anyone pays, I expect to get my moneys worth. This isn't the first time at this Starbucks. Has happened at other locations also. Why does Starbucks always attempt to rip people off? I contacted headquarters. Used the live chat. We discussed my order, yelp reviews, and service. They confirmed my coffee was made incorrectly, refunded my money, and notified the store manager & district manager. Please do the same. It takes about 10- 15 minutes but worth it if we can get store to have better service for our community. https://customerservice.starbucks.com/app/chat/chat_launch read more

First off let me tell you this is my first review ever, and I am doing this as a public service announcement for all: AVOID THIS STARBUCKS AT ALL COST Worst Starbucks I have ever had the misfortune of entering. Terrible staff, they kick you out an hour before the cafe even closes. I asked the worker if I can use the restroom, and she denied me access, what kind of inhuman atrocity is that? And when I asked what time they're closing tomorrow she responded with "it depends on how many people are in here" which makes no sense since this is a corporate coffee company and you would assume there are set hours for consistency/standards. I once asked the barista for a pour over and she said she couldn't do that, by the look on her face she seemed to not even know what that was. I even emailed corporate and to my dismay, didn't get a response back. Hey corporate if you're reading this, please restaff management at this location, thanks read more

Unlike the two stars this location has averaged, I disagree. This is my "home starbucks" or my goto starbucks since its so close to my house. Ive been in this starbucks for hours on end before and the workers are constantly keeping the place clean. There drinks are made to perfection, if you dont like your drink just ask them to tweak it to your liking. They have always provided excellent customer service and do their best during the huge morning, lunch and afternoon rushes to keep the flow of drinking coming out. I have never waited too long for a drink. This is one of the better starbucks locations I have been to. read more

Was so excited that Starbucks was finally coming to my neighborhood but the attitude here is awful and waiting 20 minutes for a decaf coffee is ridiculous read more

The place is clean and well organized. Drive thru serviced is fast and efficient. Firsts time actually coming inside Most employees were friendly except for Kai, something is wrong with him giving us attitude and back talking not only myself but also to other customer and my friend who placed an order with him minutes later. read more

Starbucks - Coffee & Tea Near Me - Sylmar, California

They have never messed up my mobile order before! Parking gets crazy... Kind of a problem everywhere tho.

It took me 4 visits to completely make up my mind about this rating and review. Four disappointing and upsetting trips. Starting with the first trip (all trips within 30 days or so) I had pulled up with intentions of going to the drive through, seeing how incredibly long the line was I still decided to wait. Once asked what I wanted I said my usual Sweet Cream Cold Brew....**this is where it all goes downhill. The woman gave a long exaggerated sigh as if what she was about to tell me was painful for her, "No Cold Brew. Anything else?" No sorry, nothin! So I asked what was similar to the sweet cream cold brew, she said since it's an iced coffee, to just get iced coffee. I agreed since she works at Starbucks and figured she'd know best on similar drinks. Once I got to the window I was simply told the total and given my drink, as if they were in a rush to get me out. Took one sip and it tasted like I was drinking black grainy coffee with water. I proceeded to park and come inside and ask for a simple frappuccino.... I was the only one in like besides a young guy chatting up the girl at the register. The girl was young and had long black hair and continued to flirt and laugh with this guy while the line built to 6 other people. This went on for about 5-10 minutes, to where even the barista came out and had to tell this girl "STOP FLIRTING THERES A LINE, GET TO WORK" she immediately stopped and took my order. This left me even more pissed since that guy didn't even order a drink!! Finally I got my drink and left as soon as I could. Cue up this same incident happening 3 more times in the past few weeks and here we are at this review. SIDE NOTE: last trip I finally was so fed up that it was advertised in the drive through as COLD BREW ON TAP! I asked the drive through girl why do you guys keep it advertised when every time I've come here you never have it? She preceded to tell me "we only make a small amount then wait til the next day." So there you have it, no effort being put forth to make continuous batches of the cold brew. Long story short, if you're looking for Cold Brew come at 5AM or try a different location ‍ read more

Ok never really had a problem at this Starbucks but lately the drive thru has been working my nerves. Every other time I've been getting the messiest orders cups stained from them dripping as they're making the order, lids not properly closed which causes dripping. I don't know but they need to get it together! read more

The problem with this Starbucks is that some of the baristas ALWAYS get the orders wrong. Not all of them but enough of them to not wanna go back. The service is usually pretty slow as well. I ordered an ice coffee, waited for 10 minutes until I finally asked the status of it. Turns out they never "got the order". They finally made my drink but it was completely off. Not only that but the music is SO loud! Like holy crap I have my earphones on full blast and I can STILL hear the music playing! It's impossible to study there. And lastly, Jesus Christ they always close earlier than they're supposed to. An hour before closing time and they're already trying to kick you out read more

Honestly I'm not really a Starbucks person but my sister really likes it so I'll go there sometimes, each time I go, they ALWAYS mess up my order. And I mean ALWAYS!! Whether I'm in the drive thru or if I get off to order. At first I was thinking it's because it's busy at that location in the morning, but what starbucks isn't?? It's okay to mess up sometimes, but every single time I go, I regret it. And it's just that one. Don't recommend read more

The worst Starbucks experience in my life, I stopped here before I get on the road to SF as I'm going home, I asked for two drinks and the barista gave me only one drink, I had to wait for 50 minutes to get my drink and I found out that he didn't ring 2 drinks and did only one drink, I paid for my second coffee and had to wait another 25 minutes, damn this is waste of time. This shouldn't take more than 5 minutes. No more coffee from this store. read more

I must be a glutton for punishment, that's the only reason why I must keep coming here. Since day one I've had horrible service, but it's so conveniently located between my home and the freeway, it just makes sense, but I don't know how much longer I can stomach the dude at the drive-thru window; I think his name is Kai. Yesterday, which was my 3rd visit here, I place my order and drive up to the window- I think it must have been at least 3-4 minutes before my presence was even acknowledged by him or anyone who got near the window. He looked upset, they all looked frantic and there were only two people inside the store, that I could see. After about 4 minutes of being ignored, he rudely asks me what I ordered because apparently they were having some issues with the machine. I had to give him my order again and somehow he made me feel like this was MY fault. He didn't apologize, just took my money and gave me my drinks. At least my order was correct (that's a first for me here). So I went back today, thought maybe he was just having a bad day - nope! Here he was again at the window and didn't acknowledge me again; this time I only waited about 2 mins once I got to the window (I won't mention the 5 minutes waiting after I placed my order - no clue what was happening, but people were backing out behind me to leave because it was taking a while). Got my drinks and of course one was wrong, but he looked so pissed I didn't want him to remove the whip I had said I didn't want. He even read the label and still handed it to me. I'd love to know 1. who owns this place and do they have any clue what's going on? 2. who is managing these people? 3. are they receiving any kind of training on interpersonal skills? I was soooo hopeful that this Starbucks would be better than the one on Truman, but nope. So disappointing. read more

Let's just start off by saying if I could take away stars, I most definitely would! They don't even deserve 1 star! This location is by far the worst Starbucks I've ever been to so I would recommend for people not to waste their money here. First visit, I went through the drive thru and they were out of almost everything I ordered, had no refreshers, no cake pops and no whip! Wtf, is this Starbucks or a person making coffee out of their garage? Let it slide bcuz I thought, they are new so maybe they haven't gotten the ordering of supplies right yet. Took us about 15 mins for me to get my drinks. Next visit, went with a friend and our 2 kids. Went inside this time hoping my experience would be better. They had 5 employees working, 3 of which were standing around on their phone and giggling meanwhile, trash can at entrance was overflowing and bathrooms were so filthy I wouldn't even let my 6 year use it. Just told him to wash his hands and lets go home. When we ordered our drinks, the register lady seemed pissed to be working and was very rude from the get go. They were out of cake pops again at 3pm. Figures!! Told the kids to settle for chocolate milk, I mean how can u go wrong with that. Well, it was disgusting and we threw away both of them completely full. They gave my friend the wrong Frap and charged me 2x for my drink. I didn't notice until I sat down and looked at my receipt to try to figure out why my total was over $26! The line was getting long so I interrupted one of the workers who clearly didn't look busy as I could see she was on facebook. She told me the line was too long to refund me my money and I would have to wait in line so she just made me another drink. I was so upset at this point that I just grabbed it and left. So I figured ok, maybe it's me....lets go with the 3 strikes and your out rule so I went today and ordered the Caramel Brûlée Latte in the drive thru with a pastry. I tell her my total is wrong (she charged me $4) and she tells me I was her first order and it's right. I pay and when she gives me my drink, she gives me a cold Frap instead of a hot latte! I wanted to punch her. I give her back the frap, she gives me my latte and doesn't even apologize so I drive off. I taste it and it literally taste like shit!!! They clearly didn't put enough pumps and it was all expresso with hardly any whip. Actually it didn't have any whip. I could see the drink with just white residue of what seemed to be whip cream. I'm over giving my money to place that can't get their shit together. Would rather drive to San Fernando or granada hills where the managers take the time to train their employees. This location has the worst customer service and drinks by far! My 6 year old can make better drinks than the staff here. So sad bcuz I was excited to support my local Sylmar Starbucks but never again! You simply can't fix stupid! They should be shut down or get new managers who take pride in training their employees correctly and running a smooth store like the get of the million Starbucks out there. Two thumbs down for sure with 0 stars! read more

I consistently receive great service from the team at this Starbucks. They go above and beyond. I love how on many occasions when I pull up to the drive thru kiosk, they recognize me and and know my order. read more

45 min to get a iced green tea! Once you are in the drive thru lane you can not get out! I have no idea what could possibly explain that long of a wait plus they did not give me a straw! I expected a little wait because they just opened but this was unacceptable! read more

Worst Starbucks!!! They took so long . The guy calling out the orders was not loud enough he just kept putting everyone's orders on the counter every one was getting confused on who's food was who's read more

every single time I come I get my drink made wrong, but I love that some employees actually have the best customer service. Sky was so kind although she was in 99 degrees outside! read more

I walk in and the barista at the register is very very rude, doesn't even look like he wants to be here. I get charged for something I didn't get, when I go to tell the barista with the purple hair Stephanie she rudely tells me that it's free with a rude face. Then walks away gives me what I had paid for and doesn't say anything. This is such a beautiful location but the staff is just rude and obviously doesn't like their job since they can't even talk to customers with respect. Stephanie made my experience awful! read more

Came here for quick bite in the morning and the service was just terrible I had forgotten to order a water so when I got my sandwich I called out to the young lady behind the counter who was no more than 3 feet away from me but she kept ignoring me. Such bad customer service it was so obvious I was calling her but no she just kept ignoring me so a gentleman in the back heard me and he assisted me. How is it that a gentleman 10 feet from where I was could hear me and not this girl only 3 feet away. Customer service skills 101 Jazmin don't ignore people. read more

I'm a Starbucks-holic, but the Sylmar location is the worst Starbucks I've ever been to. It's 1 mile away from my house, so I was excited when it opened 3 years ago. But from the beginning, it's been poorly managed and they mess up orders about 40% of the time. Today i ordered 3 items, got two of them in 8 minutes. I waited another 12 minutes for my Venti pour-over. I asked what the delay was and apparently they forgot to do the pour over. 5 minutes later they brought me a Grande pour over instead of a Venti. Another problem that is not Starbucks faults but affects your visit is Sylmar has opened a homeless shelter nearby. So you can expect people asking you for help as you come in. My wife and I have gotten to point that we avoid this starbucks and travel 9 miles to our favorite Starbucks. read more

Not sure why but the morning crew has been inconsistent with my drink. I always order exactly the same thing and sometimes it is extremely bitter or not mixed properly.... bitter on top and extremely sweet at the bottom... yuk!!! Convent location though, except when the drive through line is full. Expect up to a 15 min wait. read more

Good afternoon, i happened to work near 13686 Foothill Bulevard Sylmar CA 91342 near to that starbucks and i happen to go there a lot with my co workers. Well on 1/6/2019 approximately at 1:30pm we went there and the manager name Ramos who was serving our order was very rude and used profanity when i asked him to change my cup because he threw my coffee at me and spilled everything around. He turned around and told me "Fuck that everytime you guys come here there is a problem". I turned around and i asked the lady next to him if i can speak with the supervisor and he replied for her "Fuck off, i am the Supervisor and go contact the company and make your complaint there" At that point i started having teary eye because he embarrassed me in front of my co-workers and other people who are also present at that starbucks. I am emotionally and mentally hurt as a direct result of this employe perhaps manager's actions. This is not the first time we are being treated bad at this store, i have many witnessess who are willing to come forward with this and i think we will take this to the next step if i dont hear back from someone. We are frustrated, angry and our emotions are hurt with the way Ramos treated us in front of others. WE as customers should never be treated like the way Ramos treated us. read more

They never get my drink right. I patiently tell them what's wrong with it and they return me the same drink not remade or changed. Service sucks. read more