Kept hearing they've changed things, and I hadn't been here in awhile partly because they needed to. So, came back when I had a chance. And it's better. Just got a 6" regular cheesesteak; they have thinner value ones, and Cajun, chicken, and other options. You get a slight discount on larger sizes, but that was all I needed, and it was plenty for my light lunch. The 9" seems to be popular, and if I needed leftovers I'd have gotten a 12". You get a choice of bread, and I went "East Coast" semolina with sesame seeds. It was hearty but not too dense or dry. I'll have to come back and try the "Midwestern" Italian loaf. The sandwich as a whole was very good. Tasty, nice mix of textures, nice aroma. Amazing? No. But very good, and a definite improvement for them. I will say I'm not converted by the Cooper cheese hype. It's fine, but not OMG worthy. Service was great, friendly and fast. The place wasn't as busy as I'd feared at noon on a weekday, but there was a steady stream of customers. My sandwich was up in about 5 minutes. You can add veggies, etc., before they wrap it. I added banana peppers and tomatoes. Parking lot on the north side, and the big mall lot behind, but also a few spots right behind the building (by the mall.) Pleasant place inside and out. Good price for the quality and quantity. I'll be back. read more

I've been seeing a ton of TikTok's highlighting the companies recent changes to the menu and decided to venture to Westerville to see what the chatter is about. Not specific to this particular location but the CEO of the company has impeccable customer service. I frequently see him interacting by responding to questions and comments on social media. The inside of this location for sure gives crusty and outdated, even with the attempt to renovate. The sandwich, the sandwich was delicious! The quality of the meat was honestly impressive. The choice of Cooper cheddar cheese was well thought out. I opted for the new seeded roll and it was a little tough but I still throughly enjoyed the sandwich nonetheless. I got the regular size which is 6 inches, the same size as the valve option but provides more meat and cheese. I wish I would have gotten the largest option though because I was left wanting more! I could have done without the fries as they were somehow undercooked yet soggy. I'd for sure recommend Steak Escapes of some of the city's competitors any day. read more

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Very good food, staff still learning the menu and what size the drinks are but given they literally just opened thats totally understandable. We are super excited about receipt day! Food was amazing! I really really loved the sauce they use! read more

I had been hearing for a while that the owner has been working hard to turn things around at this longstanding restaurant, so I had to find out for myself. The restaurant was clean inside, and the young man at the register was friendly and helpful. I ordered the 6 inch Grand Escape and fries. The food preparation was relatively quick considering they make these cheesesteaks to order. The fries were fresh, and cheesesteak was delicious. I am all in on this comeback by Steak Escape, and will certainly be back again. read more

Steak Escape Westerville - Sandwiches Near Me - Westerville, Ohio

In town visiting family a few months ago, and took a chance as we drove past and needed a quick meal. Absolutely hit the spot, and the sandwich was fantastic. We got the Chicken Philly and Fries. Came out hot and fresh and hot. We split a sandwich, but both immediately wished we had gotten a larger one or a second one. Went through the drive-thru, so I can't speak about the inside of the restaurant, but the staff were super friendly and helpful as first-time customers. Added this to our list of "will stop again when in town". read more

Yet another winner as usual. I've stopped getting the seated roll as I'm not a big fan. Back to the Midwest role and it was perfect. Lots of meat and reasonably priced. read more

Steak Escape Westerville - Sandwiches Near Me - Westerville, Ohio

Friendly staff, very tasty food and clean environment! I will definitely be back and would recommend to anyone to give it a try if you are a fan of sandwiches! I had the original Cheesesteak and the meat was a great quality, and the cheese was fantastic. The bun was fresh and soft, but had a great taste. My wife had the Italian, and she was a very big fan, clams it was one of the better Italians she had. My one slight critique is the price - for two of us, it was almost 40 for two 12 inch sandwiches. However, the sandwiches were quality and filling, so it was okay but something to be mindful of. read more

My husband and I were super hungry on Christmas Eve after church and knew that family dinner wouldn't be ready for a while, so we decided to stop for food. We were pulling into Wendy's when I saw the sign for Steak Escape and asked if he wanted to try something new. We passed Wendy's and get in line for Steak Escape. The menu is a nice size, but not overwhelming. We ordered a chicken Philly and omg was it goooooood. We loved it so much we looked up where other locations are so that we can try to get another asap. We also got an order of fries-- which are FRESH CUT and sooooo good. The service was top notch and the guy taking our order and handing us our food was so kind!! 100/10 recommend! read more

Steak Escape Westerville - Grandest Chicken - Sandwiches Near Me - Westerville, Ohio

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Easily one of the best cheesesteaks I've had in the Columbus area right up there with Wario's. Super flavorful, great meat-to-cheese ratio, and the roll held everything together without getting soggy. You can tell there's real care in the prep. If you're a fan of Wario's or just looking for a top-tier cheesesteak, this spot delivers. They have such big portions I was literally sick of eating cheesesteak afterwards which never happens at Wario's. read more

Steak Escape Westerville - Cheesesteak - Sandwiches Near Me - Westerville, Ohio

Haven't been here in years. Probably 7 years or so. Had a coupon so figured I'd give it a shot. This experience was an absolute complete 100% turnaround from my past experiences here. The young people running the register and the grill were extremely courteous and respectful. It actually made me proud to see the level of professionalism that these young adults displayed. Now for the food.......... Yet again they hit all the marks and my sub was Amazing !!!! Because of today I will most definitely be returning. read more

Steak Escape Westerville - Grand Escape Cheesesteak - Sandwiches Near Me - Westerville, Ohio

The cheesesteak is tasty and the bread is delicious. The French fries are pretty good as well, I like how they are frozen and are fresh cut. I'd give them a 4.25/5 read more

Even better than expected, and I'm already looking forward to my next cheesesteak from Steak Escape. I tried the new Ultimate Grand Escape (mayo, lettuce & tomato) and it was so good: for me, the right ratio of meat and cheese to bread (the bread was amazing, by the way). To top it off, I went with loaded fries and they were spot on. I wish there was a location closer to Dublin/Powell. Nonetheless, I'll be back as soon as I can. read more

Steak Escape Westerville - Large Utlimate Grand Escape and loaded fries - Sandwiches Near Me - Westerville, Ohio

Meh. Surprised that the reviews were not lower actually. Subs are devoid of much meat & fries were soggy & uninspiring. I honestly cannot believe that this place has somehow managed to remain open, most likely due to being a good location at an intersection. The owner of the franchise (not the actual location), should focus his attention to the good restaurant under his umbrella Hoggys. read more

Went here not that long ago. Steak and sub were amazing. Fries were also super good. Tore that shit up. Staff was also super kind and they seemed pretty put together. 10/10 would eat again. Atmosphere was great too. Good lighting and seating. read more

I went to the drive through where I ordered a 6 inch steak sandwich, nothing fancy. When I got to the window, $9.99. I told the employee that I only wanted a 6 inch. He told me that the price was correct. He boasted about their steak being of better quality. "At $9.99 it better be.", I thought to myself. I drove away. The sandwich was awful. The bread was hard and tough. The steak, when I found it, was nothing special at all. Subway has a better steak sandwich than a place that specializes in steak. The owner should go to Subway in an effort to learn something. It'd be an upgrade for sure. I will never drop another dollar at this establishment. The charge too much for garbage because they know it's garbage. Kinda like everyone is going to know of their low quality so they may as well make the most of each visitor. Save your money and go elsewhere. read more

This was my first visit to a Steak Escape. My son had the Bourbon and Bacon sandwich and I had the Great Escape Fry. My portion of food was huge; for me it provided two meals. However, I don't recall that it had any Provolone cheese, so I had to add a lot of extras to the bowl when I got home: sour cream, feta cheese, and I would have included green onions had I remembered they were in the fridge. That would have been good.... I'm not sure about coming back because I went through the drive through and the air smelled bad during my entire wait time. My imagination was running wild as to how clean the inside of the place was. The lady at the drive through was cheerful and friendly. read more

Steak Escape Westerville - Grand Escape Fry - Sandwiches Near Me - Westerville, Ohio

We stop in here every time we get a craving for baked potatoes, because Rax is 50 miles away. I give them a specific list of orders for the family, and invariably someone gets it wrong. This time, the screwups are twofold: we received one sub when all 4 were supposed to be potatoes, and second, the veggie potato had next to nothing in it when everything was supposed to be doubled. The crew was friendly as could be, even confirming that they could do a Korean BBQ on a potato. The lighting and inside was clean, and everything else was perfect. Crew just keeps messing up orders. Fortunately the order they turned into a sub, Dad didn't notice Get it together, Steak Escape! There aren't that many options open for good quality potatoes around locally... read more

The loaded fries are literally drowning in cheese. According to the description I thought the cheese would on top on the fries. Now most of the fries are soggy. I was so hungry too so this was disappointing. read more

Steak Escape Westerville - Fiesty Feisty Amigo Fries - Sandwiches Near Me - Westerville, Ohio

We arrived to a very clean restaurant. The guy who took our order was very knowledgeable on the menu and gave great recommendations. We did dine inside and our order took over 20 mins. Most people ordered after us came and left, but ours took a long time. The food was worth it but took awhile for being a fast causal place, that makes the food as ordered. Pricing was very reasonable for the food size. I will be back, just not on a time crunch. read more

Steak Escape Westerville - a bowl of food - Sandwiches Near Me - Westerville, Ohio

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Outstanding bbq cheese and chicken sub! The souse was tangy and sweet. The chicken was tender with a great flavor. The crispy onions mixed well with the sauce. I added jalapeños to kick the heat in a bit. The best part to me is the roll that they use, it has a great crunchy crust to it and the inside is soft. Just a great sandwich overall! read more

Steak Escape Westerville - Barnyard BBQ sub - Sandwiches Near Me - Westerville, Ohio

Barely any meat on the sandwiches. Very dissatisfied. Won't be back. Use to be a good steak sandwich.

The quality of steak escape has declined over the years. I thought i give them a try again but i should have went somewhere else. I had the ultimate escape regular sub a regular fry and reg lemonade. lemonade was watery, Steak was bland and dry. The fries were decent. If you are craving a steak sub don't go here. read more

Steak Escape Westerville - Ultimate Escape. - Sandwiches Near Me - Westerville, Ohio

Went here for lunch (through the drive-thru) with a pretty complicated order and they got is right. (except to the missing plasticware). The Grand Escape Cheesesteak was pretty darn good. And the Loaded fries were excellent. Actually, I ordered too much (again). Of course, it didn't stop me from eating it all. If I lived here, I'd probably make this a regular place. read more

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So very dirty. Finger prints all over the front entry. Every table needed a wipe down including the one we ended up eating at. There was a random computer chair out on the dining floor at a table... Heavy dust on all the hvac vents and light fixtures. Hopefully they don't hire someone to have their floors cleaned professionally because there was a 2 inch dirt line around the entire perimeter of the store. I work in facilities and that would be a call back at no charge to correct. No ketchup pump but instead a bowl of sticking-together ketchup packets, gross. The service was fine, but it's weird that they don't give you a number or take a name for your order. Instead they just call out whatever you ordered. Hopefully someone doesn't order what you did ! Not good operational practice IMO. The food was just okay. I liked the flavor of my black and blue sub, my gf did not like her sub so that was unfortunate. Both of us agree the lack of the meat in the sub was also disappointing. Extra disappointing when you figure the price factor too. Next time, will pass on this place! read more

I don't live near but when I travel to Westerville I tend to stop here. I always have a great experience and food is always fresh. Today the employee Jayden at the window was awesome!!! He had great mannerism! read more

This was my first time at Steak Escape, but it's one of my husband's favorite places to pick up lunch for us. There was a lineup for the drive thru and a Hiring sign outside. Super common nowadays. Byron was my server at the drive thru and he provided a very positive experience. He's upbeat and didn't seem to let the swarm of customers coming through get to him at all. Thanks Byron for great customer service! read more

Steak Escape Westerville - Sweet Teriyaki Crunch Bowl - Sandwiches Near Me - Westerville, Ohio

Gross. Steak everything was just disgusting dirty and gross. Staff was friendly but that's it. We won't ever go back.

I ordered four sandwiches through the drive thru, no special customization. They were not well-made, with minimal meat and cheese on all, almost no peppers, and an extreme amount of Mayo on one. The fries were soggy and not well salted. I requested seasoned salt for the fries, which was confirmed during my order but wasn't added. When I pulled around to the window, I waited for about 8 minutes without anyone saying anything. While I understand that this is a difficult time, there was no one in line in front of me and I could see multiple employees through the window. A line formed behind me and when my food was ready I wasn't greeted, just told my total, handed my food and card back, and that was it. Overall, a very disappointing experience. read more

Steak Escape Westerville - Steak Grand Escape - Sandwiches Near Me - Westerville, Ohio

Can't go during meal times because it takes closer to 30 mins than 5 mins to get food. Try to go on Sunday night at 7:52 when they close at 8, sign light on, but no sign of the workers except when they peek out of the swinging door to see if I am gone yet. Steak escape has good food, but it is way too hard on the customer service side to make it worth it anymore. I have learned my final lesson, will not be returning. read more

First, Steak Escape was my second job way back in the day while I was in college. I've always appreciated the culture and delicious food. However, things have definitely changed in this organization over 25 years. The food has never been the problem with this particular location... the customer service, cleanliness and lack of a sense of urgency are HUGE problems. If you go through the drive thru be prepared to wait a minimum of 20 minutes. Customer service is beyond sub par. Not a single employee seems to want to be there. Plus, it must be quite a chore for the staff to have to pick up a spray bottle, a dish towel and attempt to clean any surface inside the store. My biggest gripe is the lack of a sense of urgency... YOU'RE A FAST FOOD CHAIN!!! When there's a line inside, outside and there's a lunch rush... try talking less and making more than one sandwich at a time... there's a reason the flat top is so big, USE IT!!! Unfortunately, I will never go back to this location. I blame all of these issues on the owner of the franchise, the absolutely atrocious management and whoever hired these lack luster employees to represent this company. Your culture is terrible... hey, but great Rajun Cajun with a hair in it, glad I waited 35 minutes and paid a ridiculous price for it. read more

Since I am on the keto diet, it always takes me longer to review the menu. They have a New Mexican like sub out. I ordered that with no bread and the manager said i could put it over a salad. I ordered the regular and it was a pretty good sized bowl. Perfect for the keto diet. Surprisingly there wasn't anyone in drive through! Employees were very nice and helpful. My order was made correctly and it tasted great! Menu has changed in last few years - they offer bowls now, fries with toppings and salads. Even for someone on the keto diet, there are plenty of options! read more

Steak Escape Westerville - New fiery amigo sub on a salad - Sandwiches Near Me - Westerville, Ohio

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Eh. Oh you want more? Well, ok.... We came here during the freeze of 2019 for lunch. So they get one star for being open! I got a giant sandwich with tons of pickles and black olives. DH got an even more giant sandwich with fries and a soda. We split those last two things. The food was ok, but not that special and just a calorie laden carb bomb. The service was efficient. It just wasn't my thing. So if you really really want a meat sandwich and you are willing to pay for it, go here. But you'll find me at the Panera next door for my lunches in the future. read more

Yummy cheesesteak and fresh cut fries. #NewToMePlace, as we don't have these at home. #ReviewsByRL read more

Steak Escape Westerville - Cheesesteak and fries. #yum #ReviewsByRL - Sandwiches Near Me - Westerville, Ohio

Superb! I had the Barnyard BBQ cheesesteak and strawberry lemonade, my brother had the Grand Escape cheesesteak and lemonade; we shared the Homemade Gravy Fries. The lemonades had a delicious, lemon-pulpy flavor to them. I don't usually finish my drinks, but this one was half gone before the food came out. I never knew I needed gravy fries in my life before this. And the sandwiches, as well as being huge, were super-tasty. The meat was tender, the cheese melty and the onions were crunchy; all as it should be. Everyone was nice, the service was fast, and we got everything we ordered, as ordered. It felt welcoming. 10 out of 10, will eat there again. Also, the building and interior looked cool. read more

Stopped for lunch today and didn't stick around. We walked in to order and sit down or takeout, but after seeing how filthy the dining room was and the bathroom, we quickly got out of there. Out of all 7 or 8 tables there, all were dirty except 1 that was outside. There were at least 5 employees so 1 could have at least had time to clean up a bit. If you don't care about the impression you give, then you probably don't care about how the food is prepared and the safety to your customers. read more

The drive through line took over a half hour to get through. The fries were an odd mix of warm, cold, soggy, and salty. The sodas were slightly over carbonated. The sandwiches were crudely thrown together with an extreme amount of apathy that negatively affected the meal. While I understand it is a different environment right now and it was near closing time by the point we finally got our food, but the experience left a bad taste in so many ways. read more

I am amending my review. I sent an email to the corporate office and got a quick reply, and they were very concerned and apologetic. I think I will go back and try again. I will go inside and watch them make it though to insure there's no cheese put on. The place always seems clean. The staff are nice for the most part. The fries are excellent. The only reason for 3 stars is they seem to mess up my order every time. Dairy sensitivity so I always order with no cheese. They add cheese and then have remake my sandwich every time. Today I forgot to check as I left the drive thru. Get home and find a sandwich I can't eat. I need to find a new place. Bummer since they're so close by. read more

The courtesy of workers is the only redeeming value. Fries are colder than ice tea for which no sweetener was available. Evidently it's on truck that hasn't been unpacked. Meat was undersized and burned. Frankly the place is just plain dirty. My suggestion is close down for 2 weeks and then quit altogether. Harsh for workers but I hear there are shortages elsewhere. read more

How do you make a Cheesesteak taste worse than a rib sandwich from an elementary school lunch from the 1980s? I don't know, but they managed too. Ordered a regular Cheesesteak, but I got some BBQ Cheesesteak atrocity. Couldn't even finish it. read more

No shade. Windows filthy. Floor needs cleaning Tables not wiped down. Window ledges dirty n dusty read more