Drove 15 minutes to learn that they are not 24/7 It was only 11oclock. Who closes before 12 Fuck you steak and shake read more

The food was amazing! Was my first time eating Steak 'n Shake but will definitely making the 1hr 30min trip for it again sometime. The service was also very friendly! Would recommend going here with anyone read more

You guys I visited the South Boulevard Steak 'n Shake today and I was like OMG this establishment was very clean, to my surprise. When you first walk in you will see that the area where you order takeout food is a little cramped so I managed to get in and to my surprise my order was taken rather quickly. The cashier was able to greet all the customers as they came to the establishment. The young male was able to get the customers in and out with no problem which is something because he's the only cashier up there. He was taking orders and collecting money at the same time. You guys the garlic butter burger was the absolute BEST! When I opened the package the buns were slightly greasy which I loved. The burger didn't come with bacon so what I did was I added the bacon on the side and that just took it to the next level. The shoestring signature fries were a bit on the crunchy side which is OK. I actually ordered two orders of fries. Bottom line I would return to this establishment again as the customer service was great. The waitresses were on point and the establishment tidy and I appreciate that. read more

Steak ’n Shake - Steak Bacon 'n Cheese Double Steakburger 'n Fries - Burgers Near Me - Charlotte, North Carolina

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It was ok food. I had the trio shooter and I felt like there was more bread than beef. Way more. I has the bbq, garlic and ketchup and onion. The flavors were good. But very little meat. Like the other comments. The wait was a long time. The service was nice but took a long time for the food. Took a while to be seated or even acknowledged. At least say something when we walk in the door. I asked for an extra paper placemat because we were shorted. Never got it. I asked for 3 straws. Got 2. However the server was polite and you could tell she was trying. The food flavors were good. Burgers cooked just right. Of what I could tell. It was clean. The shakes were the best thing. They were thick and creamy and delicious. They have so many combinations, you have top return just for those. I think a good promo would be a shake sampler. There are so many to try. They could offer small cups of different shakes and shake combos. It would really draw in larger parties. read more

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Horrific customer service and slow service. Ordered and waited over the time it was due. Order still not complete after over an hour. I only ordered 2 burger combos. read more

This place has the slowest service ever for a drive stay away from this place miserable service and the manager has a nasty attitude he's part of the problem. read more

It was that weird time of day around 3p, where I haven't eaten yet, but I didn't want to eat too much because of dinner. So I thought I would get a hot dog. I went to Steak and Shake, I saw that they had a combo, Chicago style hot dog, french fries and drink for $5. You can't beat that price. So I ordered, it's #16- if you need to get a quick fix. It was definitely good, they cut the hot dog in half longways, grill it on the flat top, top it with all the appropriate fixin's for a Chicago dog. My french fries were hot, but shoestring french fries get cold really fast, so they had already been under the heat lamp a few minutes, then by the couple of minutes to park the car- not the best. So my french fry barometer registered a "a nice tone of meh" The hot dog bun was too large and poofy, so way too much bread and it was sopping wet from pickle juice, so soggy bread is a turn off, and I don't mean damp either. it was smushed wet like a sponge. Yeah, smushed. Also it wasn't a poppy seed bun for the sticklers. Oh, and another thing, they grilled the bun, that was a nice touch.. My hot dog was made with care, not slapped together.. So, this being said, for five bucks and a quick dog, yes I will return. read more

Steak ’n Shake - Burgers Near Me - Charlotte, North Carolina

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Got to love Steak and Shake. Back to the 1930s and still good. Smushed beef on the grill slid on to great buns in lots of combinations. And so many meals of burger and fried for under $5. Fries are like shoe string size, but slightly larger. So yummy they are a meal in itself. Shakes are old time. And I guess at least 25 versions that come in a small kid size and a big old adult size served with whipped cream and a cherry along with the excess in a icy cold metal shake container. Options are plentiful so you can get what your mood tells you to get. And very friendly servers who do a lot of moving during their shifts. Kids love it, also. read more

burger was not the best shakes was good this was me and my family frist time trying it so far we all did not eat the burger you might as well go to mcdonald and get a burger from there (shake 10/10) (fries was fine too) read more

Hello friends, This was my 2nd visit to S&S in my life. The first time was years ago before going across the street for a movie. Well I haven't been back since because I think I paid almost $25 bucks for to people!!!!! Whaaaaaad???? Well, me & mine tried it out the other day to My Surprise the prices were/are much mOre My Wallet (debit card) friendly. It was packed. I don't think I've ever Ben to a fast food spot that has a "Please wait to be seated" sign. Well, we did wait. The menu is pretty nice. I got a burger with a fried egg on it. Umm mm good. I also got the Parmesan & herb fries. Really good. But I'm a fry guy and the portion left MUCH to be desired. I know I coulda ordered another order but..... They offer ROOT BEER!!!! Emmmm I'll be back for sure, especially now hat I know it's not 50 bucks for lunch or dinner. TTFN read more

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This probably my Last time eating at this Steak 'n Shake the ladies who work there are rude I understand you are taking a lot of order and on your feet all day but still be courteous, the burgers are over cooked and the fries aren't cooked enough read more

If I could I'll rate -5 my first time ever going to Steak n Shake pure nightmare from ret my Husband and I went in didn't know you have to wait to be seated there was 3 other parties ahead of us we waited for 15min no one was ever seated plus attitude from employees statements it's only 2 of us.we seen the drive thru was goin faster so we left and went to the drive thru well we get there they said wait a minute well I realized we was there for about 7min I said hello we are ready to place an order a guy said "can you wait" rudely so now I'm upset do I said something back he has horrible customer service skills. Steak n shake. U should never have ur employee's under so much pressure and don't hiring ppl that can not take the fire. Never placed an order to review how the food taste. By the way on New year's Eve. read more

1st Star: burgers were good and hot. 2nd Star: fries were hot and fresh, lightly salted. 3rd Star: 2 combos for $10.50, wow! 4th Star: lady at the window was extremely polite. I'm taking away a star because the outside needs some TLC. Black and white awning is torn and worn. Also, a big pot hole in Drive-thru. read more

Went there to get a single cheeseburger with fries today. Pulled up to drive thru & quickly had my order taken. One person in front of me. Waited in the drive thru line for 20 minutes, no movement. Went inside to see what was going on & there was no one dining inside. Five workers in the back, none came up to me to greet or ask what was needed. Waited 10 more minutes then left. Waste of time & money. read more

I think this is the location of where I experienced Steak and Shake for the first time. I'm glad to see the location is still going strong. Most of my high school experience was spent watching movies at Carolina Pavilion with their then "new" stadium seating concept. Man, I am old. Anyways... service was pretty quick and prompt and we got our orders and ate happily. Our server actually saved me a couple of bucks if I ordered an extra slider... good tip on the wallet... bad on the waistline. Pretty satisfied - good to know what you are getting into when you walk in the door. Fast quick food, not necessarily the healthiest options, but the milkshakes make it all worth it (for me). read more

Steak and shake ... Meals for 4 dollars ... Seriously how can you complain ? Hand dipped milkshakes .... Skinny fries ... Yum read more

Steak ’n Shake - Every shake you can dream up .. They've got it - Burgers Near Me - Charlotte, North Carolina

Very crowded, but staff remained courteous. Sat at the bar, which didn't seem very clean. Food took a LONG time to get, but was warned ahead of time by my server. This is my yearly visit for my Birthday burger & fries...otherwise not a regular place I'd visit or recommend. read more

Steak ’n Shake - Full house - Burgers Near Me - Charlotte, North Carolina

Horrible service. Wait time in the drive-thru was ridiculous. I asked for pickles to be added he said okay and didn't. The food was extremely greasy and not even fresh. I asked for condiments he literally gave me half a bag full of ketchup -not necessary! Looks like the kids meal drink is a separate charge not sure. Had to go back around for a straw and my receipt. Worst $12 I ever spent in my life and they just stare at you at the window. Like hello say something let me know you'll be right with me or something. Never going back to this location everything about that experience sucked. read more

I only give it one start because that is the minimum you can give. Don't waste your time, waited 30 min to be seated when the restaurant wasn't even half full. Finally just walked out, they had space to sit my family but choose not to. Tables were not cleared and employees standing around doing nothing. I don't know if it's just me or what but when you are at work you should actually be working not on your phone. read more

Walked in at 10:25 PM. Waited 20 minutes before we were acknowledged by wait staff. We ordered waters and food at the same time. 10 minutes later the water came out. 20 minutes later our meal came to the table but our shakes didn't. After we finished our food and no napkins to clean up, we were still waiting for our shakes. Shakes finally came out at 11:30 PM but mine was wrong so I'm still waiting for the correct shake to come out and it's 11:50 PM. Maybe I'll get my shake tomorrow lol. Oh and the air conditioner vent keep dripping on us too. We called their complaint line while at our table too. read more

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This location is just awful. I tried to do the drive thru and noted all the lights were on as I drove up. I waited for a while as I was the only car just for no one to show up to take the order. As I was driving away I noticed the only car in the lot had two people (the staff) in the car instead of the restaurant! Totally unprofessional. Not only does management not care to take these reviews seriously, the employees are now not even bothering to be in the restaurant! read more

This was my first time at a Steak and Shake. We were on the road headed back to Maryland from Atlanta and stopped in Charlotte to visit a friend and get a break from driving. There were not many places that were open so we chose Steak and Shake. I ordered classic double cheeseburger meal and a Oreo shake. The shake was amazing! So sweet. It reminding me of a Chick-fil-A shake. The burger was not impressive. Not seasoned and even the toppings weren't helping. The fries were horrible. I didn't even finish them. The staff was nice and the restaurant was very clean. Too bad I didn't like the food. I always heard great things about it. read more

I'm sory, we don't have ANY cans of Chili. Not 1, not 4 not any. And I called the Sardis Road location and they said the same. Must not be any profit in selling cans of chili. Not only that, but we actually 'won't take your order', we don't have a "water" option on the menu and if you want extra frisco sauce for your sandwich, you will have to settle for a tub of preservative filled garbage and pay an extra $.40 for the privilege. How grand all the changes are. Shesh you people went out of the frying pan and into the fire. read more

My husband and I visited Steak'n Shake last week for the first time in years and I was not disappointed. First of all I forgot how cheap it is! We both got the Wisconsin Mushroom Swiss burger with fries ($4). You can now also get regular fries or add Cajan or Parmesan flavoring to them. I got the cajan fries and they were pretty good- but I think I'll stick with the regular next time as it was essentially a cajan salt seasoning they sprinkled on the fries- not tossed or cooked with. As far as the burger goes it was awesome! It was cooked perfectly and the bun was soft, yet slightly crispy. I didn't get a milkshake because I didn't have the healthiest lunch, but they have a variety of flavors- including seasonal ones like pumpkin and egg nog so be sure to ask if they have a seasonal one next time you go. Lastly, our server was nice and attentive. He made sure our waters were filled and took care of us. Next time I'm in the area I'll consider Steak'n Shake again for a guilty, greasy lunch. read more

Meh - I've been to this particular location twice and both times have just been so-so. The shoestring fries are pretty flavorless. When I ask to add Cajun seasoning they dump the seasoning on the fries. :( Service can be fairly slow regardless of the time of day/night you are there. They always seem to be understaffed. read more

Sorry i don't mean to go in on them but this is so un acceptable when i open a slider i expect so much more read more

Steak ’n Shake - Burgers Near Me - Charlotte, North Carolina

I don't know why I found myself coming back to this location but here I am at midnight after a long day. The shakes are great. I'm currently addicted to number 7 which is a burger with mushrooms. The fries have been pretty good. It's the wait in the drive thru that will never get them those extra stars from me. Up to 10 minutes..... in closing food 5 stars Drive thru 1 star Gets you 3 stars read more

Service was kinda slow but being that it was 2-3 am it was understandable food. The guy at the drive thru was pleasant. He seasoned our fries. I didn't know we could do that. Milkshake was wonderful. read more

Its not terrible, but its not great either. Expect to get semi warm food with something ALWAYS missing. I'm not exactly sure why either, most of the waitresses are pleasant and friendly. The atmosphere is clean and well maintained. The problem is SOLELY that every time I've been here the order is never 100% correct or hot. Its pretty off-putting. read more

Ok, so not many people in their right mind should expect anything from a greasy spoon like Steak and Shake. If you're walking in the front doors and expecting a 5-star meal, you might as well expect the same from one of the larger fast food chains in this great country. If you choose to experience Steak and Shake, do so on a very empty stomach and then expect to take heartburn medicine and a nap. Heavy, greasy, fatty and devoid of a healthy option. Again, quite expected. You might as well just walk in knowing that you're going to have to loosen your belt. With that being said, you have to get a burger, dog, patty melt, whatever with fries. Their fries are so skinny and light. Not overdone like so many other places. Also, you have to get a milkshake. What kind of experience would you be having at a truckstop-esque diner without a milkshake? Shame on you if you forego this option! Look forward to leaving full, disgusted with yourself and ready for a small hibernation! read more

I stopped by this location around 3:30 this morning & im disappointed to say this is the 1st time I've ever visited a Steak n Shake that was not open. I drove across town for nothing. Guess I'll go to McDonald's. read more

They used to be so good. I really want them to be good. But every time I go back to see if they figured it out, I get disappointed. I give up. read more

I ate with my bro , if I was not with him i would of left . The place was very dirty the floor and the glasses .The food was so so my Burger was good . The onion rings I had where grasy as hell . If you want to go to a good stake and shake I would suggest going to the one in Matthews . read more

Nope, not a fan. Perhaps I set myself up because when I went I was starving and looking to try something new...but this place didn't hit the spot for me at all. I decided to do drive thru and went with the Chicago hot dog meal which comes with fries and I added a chocolate milkshake. Well I had to keep repeating my order to the drive thru attendant, for whatever reason just could get it right...finally when he repeated back what I actually wanted and the wait to get to the widow began. I waited and waited to get to the window. When I finally got up there he handed me my milkshake and a footlong hotdog...I told him that that wasn't what I ordered but he insisted that the order was correct, I wasn't in the mood to argue I was too hungry.... The fries are supposed to be like shoestring fries but mine were cold and I didn't care for them at all. I'm a french fry lover so this was very disappointing. The hot dog came overwhelmed with toppings onions, relish and ketchup...now normally I would be raving about an abundance of toppings but here they ruined the dog! The toppings overshadowed the flavor and made the bread wet...ugh I hate wet, soggy bread! The only saving grace and reason for the 2 stars was the milkshake. It was creamy and came topped with whipped cream and a cherry.... Other than that I don't see myself running back here anytime soon. read more

The wait in the drive thru or inside is absolutely horrendous and this experience is ANY TIME of the day. I don't understand the model behind this... read more

I was all wrong about my thoughts on Steak'n Shake. I really thought they were just another fast food, order at the counter type place. Wrong! It's like a weird little restaurant that feels like a diner, but tastes better than that. I had the burger that is named Prince something... But it was a burger patty, bacon, cheese and fried egg. It was delicious! It came with skinny fries, the kind that you could eat a bazillion of and never really get full. I also ordered the Salted Caramel Pretzel milkshake. Amazing. Really, I could taste every flavor. Total rival for Cookout. I was really pleased. I'll definitely come back here sometime, I may hit the drive through just for a milkshake. read more

Was able to order in a timely fashion, then the manager left.. Once he left, a group of 4 guys came in and the server bumped their order up in front of mine. I had already been waiting for about 15 mins prior to the party of 4. She stated "those my people"... The kitchen area was a complete disaster as well. If the server (older white female) did less talking and actually did her job correctly, the rating would be a little higher. She was too busy talking about coworkers and their personal business instead taking care of customers. read more

This place was not clean. There was food all over the floor, in t he corners and on tables. The burgers, kiddy meals, fries were all served hot. The server was sweet but slow. The kitchen was slow. The restaurant was nearly empty. The shakes came out after the meals were done. But worst of the worst - I killed a roach climbing on the wall adjacent to the table. YUCK! When I showed it to the server, she apologized and stuffed the napkin with dead roach into her apron pocket and left to wait on another table. Now I know why they were almost empty. Disgraceful. Not even an offer of a discount. But I do not intend to go back there anytime soon. Terrible read more

I had a really great Jamaican Jerk Double Burger and fries. The burger was an admirable amount of jerk seasoning, hot and juicy. Fries were hot, crispy and tasty. My only issue preventing a five star rating wast the service, which was just ok. It appeared that a mass hiring had occurred and the predominance of the wait staff was new, and still taking instructions from the person in charge, so much so that I never was provided and silverware, glad it was just burger and fries. Hopefully upon a future visit that all will be resolved with their training and quality service will prevail. read more

Steak ’n Shake - Jamacian jerk double - Burgers Near Me - Charlotte, North Carolina

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Visited to location after a movie. For starters, the parking lot is littered with trash. One of the front doors handles has been torn off with a sign to use other door. Followed by no greeting when we entered, seemed like the hostess actually scurried away to avoid doing their job. Like the outside state of disarray, the inside mimicked this. Promptly left- so I can't say anything regarding the food- but good luck if you give this place a try. read more