I went inside and ordered around 8:50 pm this evening Monday May 4th, 2026 and let me tell you what, that crew was on top of what they were doing they was handling the rush under pressure so smoothly!!! The manager came out and asked the whole dining room if they were satisfied with their food everyone said yes so he went back to the kitchen area an told the guy in the window he was doing a great job!! He really was, he was kickn some ass back there on that line!!!! Stopping by for dinner was more than just great food, it was an experience!!! #Salute Sincerely, Kelly Price Great job!! read more

The restaurant was clean but it took forever for my food. It wasn't even busy so I don't know why it took so long. read more

Steak ’n Shake - Burgers Near Me - Cincinnati, Ohio

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The food was warm by the time I got back to work. Other than that everything tasted okay. The shake was delicious. Service was great. read more

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This place is clean and the staff are nice enough. The cheese fries are delicious and the beef tallow fries have a delicious flavor and taste great even cold. The garlic steak burger is the perfect amount of garlic but my only issue is the milkshakes .. they simplified the menu and got rid of chocolate banana which was my favorite and the patty melt but otherwise a delicious fast lunch or dinner ready in 10 minutes. Order on the app for a free milkshake after 4 pm ! read more

I am a fan. Somedays you wake up and just don't want to interact with anyone -- and with their kiosk ordering you can completely avoid that. Dig the shoestring fries. Good burgers. Hits good during a hungerrush or just anytime. read more

Now that summer is almost here, I wanted to share one of my "year round" guilty pleasures. It's the Nutella milkshake at Steak 'n Shake. It's hands down the best, chocolatey milkshake I've ever had, but be careful. They are definitely addictive. read more

Love the Double & Cheese Bacon Steakburger Combo and side order of onion rings. Ask can I get a strawberry banana milkshake . Don't mind the wait because I know my food is being made fresh . read more

I hadn't been to a Steak n Shake in ages! Really wanted one of their milkshakes though so stopped by with some friends! The building is clean and had kiosks from which you order and sit until they call that your order is ready. There are only two kiosks (which was fine there were only a couple other people in the building) so you should probably have an idea of what you want when you come in - always tricky with their expansive list of milkshakes! The food was ready quickly and we were able to enjoy the rest of our time. I will say the fries were hot when I got them but cooled off quickly (might be nature if the thin fries) and the medium fries serving didn't look very different from the small fries. The milkshake was very satisfactory, grab a kids size if you don't think you can down the regular. read more

Steak ’n Shake - Fries, chocolate chip cookie dough milkshake, mint Oreo milkshake - Burgers Near Me - Cincinnati, Ohio

This was so upsetting as someone who went to steak and shake when I was a kid. The idea I had in my head was the opposite of what I was greeted with. I expected face to face interaction and a clean restaurants. Instead I was met with a grimy store and kiosks. Made me so so sad. Also portion sizes were entirely messed up read more

Steak ’n Shake - Burgers Near Me - Cincinnati, Ohio

So I'm a simple burger girl: no cheese, ketchup & mustard only. As far as fast food, this place is the BEST. Also - I'm all about duck fat fries. But the beef tallow fries: yes, please! Drive thru service was friendly & accurate. Took no longer than anywhere else that makes your food after you order. read more

First time having Steak 'n Shake and it did not disappoint! So yummy! Simple but delicious. We ordered onion rings, fries, bacon cheeseburgers and a hot dog and of course two shakes!!! The shakes on top of everything else definitely makes you full! Loved the diner like experience. read more

Steak ’n Shake - Cheeseburgers - Burgers Near Me - Cincinnati, Ohio

Came in for a garlic steakburger and a Nutella shake. The order process was done at a self service thing, which was okay but there was no line and they had plenty accessible. The inside of the resturant including bathrooms was clean. The food and shake came out in the matter of 10 mins. I added some extra veggies to my sandwhich since this one doesn't come with much as far as veggies go. The kitchen got it right the first time. The garlic was so flavorful on top of the bun as well. Shake was thick but not to thick and was delicious as well read more

Drive through red velvet Oreo shake was fantastic. Order through the drive through and the total was around $2.50 because it was happy hour. Unbeatable price. Love the new addition to the menu! read more

Steak ’n Shake - Red Velvet Oreo Shake - Burgers Near Me - Cincinnati, Ohio

A+ for food and service...we stopped in today for lunch. I have not been to Steak and Shake since they changed the service model to self-service. I love their food but have been leary to return due to past experiences of slow service. I have to say they have completely stepped up their game. We walked in and ordered food from the Kiosk which was simple. Sat down and our food was ready in 5 minutes. The food was great. Hot and fresh. My husbands milkshake was just what you expect from Steak and Shake... amazing! This will be our new go to for burgers and fries! read more

The food is amazing the owner gave us a free shake it feels like an 80's diner and I love it

Yeah it reopened. Ok so maybe not a yeah. They only do carry out so I will always check for napkins and NO NAPKINS! The fries were room temp like they had been sitting or made a head of time and the burger was not what I so remembered and was mouth watering ready for. It was just dry. Nothing exciting about it all I can say is dry. Would I be back, NO. There are way to many good burgers to choose from. The service may not have been really great before but if you are going to change order entry to avoid service issues you better have a great Steak and Shake Burger and what I had was not that. And did I mention no napkin at a drive through???? I used my app and called the store and will say everyone I spoke to was pleasant and great. And when I got to the window I did not have to wait, so I have to wonder if the app was a good thing or if my food got made and Sat and got dried out and room temp. Good luck guys. Have missed you but not sure what would get me back for a second try to see if you have divided and conquered these new issues, product quality. read more

My food was wet from condensation when I got it because they sealed the plastic bag. They always take too long. I should have just gotten the milkshakes, the only thing really worth buying from this place. read more

When all the Steak 'n Shake restaurants closed a couple years ago, I was bummed. Their crispy hamburgers ("steakburgers,") with fresh toppings and thick onion rings were my favorite fast food. When I found out the Oakley location recently re-opened under franchise (just for drive-thru service) I was ready for my favorite fast food meal. The drive thru line was long, as to be expected, taking about 20 minutes. (The website isn't set up for ordering ahead.) The food was as I remembered it. My double steakburger with cheese, just the right amount of crispy and greasy with crunchy pickle, tomato, and onion and the right amount of mayo; the onion rings, golden. The only difference was really large, bulky hamburger buns that took away from the flavor of the rest of the burger. A small thing, but it changed the experience. Overall, the menu is pretty much the same: single, double, triple burgers; lots of milkshakes, the Frisco melt, chicken fingers, steak franks, chili, and the iconic matchstick fries. There was less variety offered in the gourmet burger line (Western BBQ, Double Garlic, Double Butter and Royale available) and they no longer offer baked beans. Checking out their website, the Eastgate, Colerain and Florence locations are also open. Some have menus listed. read more

Very sad to write this poor review. We just moved back from our West and haven't had Steak N Shake for over 4 years, but sadly the food was mediocre at best. The meat was well cooked and tasted okay, but my bun had weird spots on it that made me feel that it could be not fresh. I threw that away before eating. Service was also not great. Say in drive thru love for approx 15 minutes and items were still missing from order. Will likely not return to this location even though we love Steak N Shake. read more

The longest waiting drive thru line I have ever been apart of. There is not a single fast food place that has punted as bad as Steak 'n Shake. I'm only giving it a 2 star because I will always love the food here. My guess is they don't actually have any food prepared, they get your order and then they start making it. Cars move forward about 1 in every 10 minutes. If there is 0 cars in line, give it a shot. If there is even 2, just go to Chic Fil A across the street. read more

Been here 3 times already and they are refusing to make door dash orders What's the difference if it a customer going thru the drive thru vs me being the legs of the customer that already paid they the app .. read more

I Doordashed an order. Fifty bucks for two people and when the food arrived half of it was missing. HALF OF THE ORDER WAS MISSING!! the rest of it was hard as roaches and cold. I live 3.5 miles away. so it shouldn't have been. Doordash only refunded me $16.84 out of $50 for the missing items. I couldn't even eat. I drove up to the corner store to get a can of soap because the food was inedible. I'll never eat from the Ridge Ave S&S again and I'm done with DoorDash. both should've double checked the order and didn't. and I should've gotten a full refund!! read more

Restaurant was nearly empty but the staff was very friendly and attentive. The location was clean and the food was delicious and served very fast. read more

Shut back down. Second time in a week that the 'shake machine is down'. Your name is literally steak and SHAKE.

Meh, basically what everyone else is saying. Steak n Shake has a reputation for being slow but this one takes the cake. Service here is... bad. We never received silverware so I burnt my fingers trying to pull apart my daughter's scorching hot chicken fingers. We never received refills. I placed my order specifically with intent to use a coupon and the server was upset when I showed her my coupon and she rung it in wrong. It was obvious she was annoyed as she pulled over her manager. Not my fault, lady. Food tasted good, as usual. I do love their Frisco Melt and fries. Pro tip: put their seasoning on your fries, it's delicious. Chicken fingers were crunchy and yummy too. read more

I waited in the long drive thru line for about 20 minutes. I pulled up to order a shake (one of the staple items) and was told the machine is down. After wasting nearly half an hour I was not pleased but understand it happens. A few weeks later I go to order a shake during happy hour and again same story. This place has poor management and poorer service. read more

Can't order food in the drive through...LOL This place should never have reopened. Forgot...a lot of times it's not. read more

After waiting in line 25 minutes for 2 burgers one of them as explained dairy allergy NO CHEESE I get home and hand my grandbaby his burger WITH 2 pieces of cheese.The same guy that took my order said he fixed it his self read more

They're "open" until 10, but it's 8 pm and the doors are locked and no one is answering the drive through.

I just don't know what it is about this place... It's really hit or miss on the service. The food, as always, is decent. It's fresh, they don't really screw it up, it's typical Steak n Shake fare. The people here.. are just... out of it? off beat? I'm not really sure. I mean don't get me wrong, most are friendly. Most just seem like they don't care. Mainly the management. The last time I was in here, one poor guy was having an issue with the register with a line backing up like crazy, so another one finally stepped in to help on the other one, and the manager brings the phone to him and tells him to take an order over the phone, looking at the line in almost disgust then walking away to the very back of the place. Not to help, nothing. There were plenty of people working that night too for not as many patrons. And the riff raff/drunks that tend to hang out around the area aren't the greatest. But like I said it's hit or miss. The food is good. read more

Steak ’n Shake - Burgers Near Me - Cincinnati, Ohio

Im glad this location opened back up but you need to train your employees better - I had a coupon on the app that I wanted to use and when I asked about it none of the employees knew how to take the coupon.. and one time I placed my order at the drive threw (no one was behind me) so I pull up to the window to pay and I sat there for almost 10 minuets before anybody came to take my money (they had employees in there just standing around) - so by then there was a line behind me i ended up leaving with out my food. read more

I am a member of the e-club. I was very excited to get an email coupon for a free double steakburger with cheese and fries. My birthday is in February. After working a long day I opted to do a carry out order. The burger was made fresh to order with onion, pickles, mustard, ketchup and tomato on it. Less than 5 minutes later I had my order to go. About 10 minutes later I was home. The steakburger was good but he bun did not hold up to the toppings. It had become soggy. The toppings created a tasty explosion in my mouth. The fries were crispy, appropriately salty and thin cut. This was a good, quick and easy meal but next time I would remember not to get the bun. It is very convenient that the restaurant is open 24/7. Until next time be kind to each other.#yelpcincy read more

Worst service. Prepare to sit in the drive-thru for over 20 minutes. I've never once had a good service experience here, and this will be my last time by. No care for customer's time and when you do make it to the window, it's not even acknowledged. This review was written while sitting and waiting for the single milkshake I ordered. Also, I asked for no whipped cream. Naturally, my milkshake was topped with whipped cream. Wasn't even worth it to ask for them to correct. Skip on this Steak and Shake and just go to the Chick Fil A down the street where your business is appreciated and their employees show respect. The only reason I didn't? It was Sunday... read more

absolutely terrible location. first off, the inside is closed so you cannot go inside, however you can still order for in store pickup inside which is misleading and terrible. i placed an order for 5:30 and was early, yet i had to sit and wait for my order as well as wait for the drive through. extremely disappointed and dissatisfied with the service. addition: the worker who finally brought me my food informed me they were extremely short staffed. there is some issues that need addressed on the management level for sure. read more

The main selling point for this Steak 'n Shake is that it's open super late. Other than that, it's your average fast food joint. Knowing that, you'd expect them to be able to be pretty consistent during those late hours. Every time I've come in the early AM or late at night, service has been very, very slow. The drive-thru has messed up my order a few times, forgotten a few items, or even just took forever to notice a car was at the order station. read more

FINALLY! I can finally rate this place with a five star experience thanks to Idalia G. She had it together and got everything right and did it with a great attitude. THANK YOU! read more

Steak ’n Shake - Door locked at 1130 - Burgers Near Me - Cincinnati, Ohio

This really was a bad experience all around. There was only one other table when my friends and I arrived. We quickly ordered our burgers and let the server know we had a movie to get to at a certain time, and that we wanted our check early so we could leave right after eating. We never saw our server again. After our food sat in the window for 10 minutes, we paid and asked for it to be bagged up since we were out of time. Being in such a hurry, I'd forgotten my hat at the table, so we went back after the movie. I mentioned it to a different server who watched as I went to collect it (still at the table we'd been at 2 hours earlier), and she told me she was about to throw it away. They should have put it aside for when their customer came to collect it. My friends decided that we should get shakes since we were there so we started looking through the menu and I asked about the difference between a few types. It wasn't until another customer angrily asked if they were about to make us shakes when the server told us they were short staffed and not making shakes at all. The staff at both times seemed very inattentive and completely lacking any kind of customer service. I really don't think I'll be back any time soon. read more

I love Steak n Shake, but I had the prime sandwich yesterday and it had great flavor, but the bun was bigger than the meat and while waiting for my food I heard an employee state that she was going to pretend she didn't hear someone say they wanted onion rings instead of fries. I've been a server, a cook and front of the house staff and that is just going to make more work for someone else because the customer is going to complain anyways. It's lazy, inconsiderate, inconvenient and not good customer service. What happened to this society and generation actually caring about their jobs? read more

Steak ’n Shake - Side pic to show that while I took bites already, it's even in the front. - Burgers Near Me - Cincinnati, Ohio

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Don't do it. Ordered online but business wasn't open but they took my money. Now in the drive thru for 45 min trying to get store credit as the phone is not answered. read more

Everyone at this location needs to be fired. The employees just stand around and do nothing. The first bag they handed me was totally wrong. I got a receipt with nothing on it so I know I didn't even pay the right amount. The onion rings were soggy and disgusting, they probably did not cook them correctly. I didn't realize they gave me the wrong size drink because I was more focused on them giving me the wrong food. My burger was dripping in ketchup and mustard to the point it wasn't even edible. Will never return read more