Waited 1 hour to order, took another hour to get food. Quality was terrible wait staff awful. Complained they said so other people come here so we don't care if you never come back. This the only time I have ever gone to a Steak and Shake and it was my last. I hope they close this location and the chain goes under with a huge loss... read more

Since the refit and severe changes to how this once wonderful restaurant did business occurred each visit has lowered my opinion of this establishment. We intended to dine in but once again the dining area was closed. So using the app we placed a carhop order and backed into the appropriate spot to receive. The app said it would be out in :11 to :16 minutes, after 20 I walked to the door to check on it but it was locked. After another:10 I called the number on the receipt and some kid answered and seemed surprised at my inquiry, said he look to see if it was in the window. Another 5 minutes later a girl walked it out. The food was room temperature and the fries gummy. When the girl returned with my wife's ketchup I asked what the delay was and she said it was sitting under a lamp and went unnoticed. I mentioned the food temp and she just stared at me and left. Lesson is if you must have a meal here DON'T use the app!! read more

Reopened as a Friendly's type restaurant. Order at a screen. Get your own drink. Disposable styrofoam cups. Paper wrapped burgers in a plastic tray. No human interaction. Patty Melt is gone. Milkshakes are one size. Been coming here 20 years. Doubt I ever return. read more

This is the fourth time we have stopped by the Cumming Steak 'n Shake recently after a sporting event or concert and the staff is hanging out and there is no service... it was usually around 11 pm or midnight. They are hanging out talking, trash in the parking lot, etc. Yes, restaurants can be understaffed that is understood, but for months?? Really odd in terms of management. read more

This place is TERRIBLE. We've tried and tried to eat at this restaurant and get there to see filthy tables, lines to get in and lines to pay and escape. Last night, there was ONE waitress and one checkout girl. We waited ten minutes being ignored, then the only working waitress throws up her hands and says it's going to be a while, Several months ago, my husband and his nephew went one night after visiting the local funeral home. After 45 minutes waiting for their food, they gave up and went home. DO NOT VISIT THIS LOCATION, IT'S AN EMBARASSMENT. They need a good manager. read more

When I arrived, I went through the drive through and was met by a rude teenager that seemingly hated her job. She was absolutely rude to me, and didn't take my order for 20 minutes. After she finally acknowledged I was there, she told me the system was down. She proceeded to take other orders from cars that were behind me. I went through the drive through again just to be called a b**** by the lady at the speaker. I left hungry and angry. She proceeded to flip me off as I left the parking lot as well as throw a drink at my car, but she had bad aim and missed thankfully. I will not be back to this location in the future. The staff is rude and unprofessional, and the manager did nothing but make the situation worse. Pretty unprofessional and disrespectful. read more

Ok, so I got here at 11am and asked if they were still serving breakfast. Yes, but we don't have any biscuits. Not a problem I just wanted the breakfast bowl. So I get charged full price get to my destination and i have a bowl that is half full. Second time this has happened to me. Guess I will starting to IHOP or Waffle House instead. read more

Steak ’n Shake - Fast Food Near Me - Cumming, Georgia

Don't ever go through drive thru. Unless you want to wait an hour AND waist gas. Very slow. They are the reason we have global warming with all the cars waisting gas. I'm sure there is a hole in the ozone layer above this specific store. read more

I don't know what's happened to this place. It's a great location in Cumming marketplace and should be doing great but the service and food there has gone steadily downhill. I stopped in yesterday and thought I'd give him another try. The place was only half-full which should have been a warning but I waited along with some other people and finally somebody decided to see if we wanted to be seated. I ate at the bar and had asked three people to wipe down the bar before it was done. First thing I got was a chocolate shake which turned out to be delicious but a painful choice when I take a spoonful of cherry and whipped cream and ground down on the cherry pit contained within the cherry. I had to use a spoon as nothing else was left no straw, no napkins, no silverware, no ice water. My burger and fries finally came and the server noted that I still was owed of Chili. Men lie like the burger which was okay and the fries unfortunately tasted a little of old grease. The server came by again and asked "You didn't get that chili?" A while later the chili finally came but it too was uninspired. I'll have to try the Mall of Georgia location and see if it's any better. read more

Steak ’n Shake - Cherry pit contained in my cherry on my milkshake. - Fast Food Near Me - Cumming, Georgia

This is an evaluation of both the local restaurant and district management as well as corporate. On October 31, I visited this restaurant and purchased one additional lunch along with my own. When I went to pay using my app, I was informed that the company had made a change and I couldn't use the amount on my account. I had to buy another Steak'N Shake card using my credit card to pay the check. They said I would have the remaining balance transferred to the new card but it would take a few days. It is now six weeks later and I've made several calls to the local management but mostly to corporate and asked to have that money back. I've asked that someone from corporate call me and tell me when and why I'm not getting it. The customer service reps are very nice and tell me they pass the info on but never a response. I have been to this restaurant chain for the last time unless I get some action. They have completely ignored me at the management level. STAY AWAY from Steak'N Shake!!!! read more

I'm mad! We wanted chocolate shakes. That's part of their name, right? Pulled up to the window, and a hand-written sign said "Drive thru close(d)". So, went inside where we were told "We're not going to make any more shakes. We don't have time." Totally unacceptable!! read more

So I'm going to be honest. I have heard really good things about this place but when I actually went through the drive through the teenage looking girl was so rude for no reason. She told me that her system was down but yet was taking orders from other people. After leaving the window I heard her calling me a bitch because I asked her why she didn't take my order but took other orders. Even the manager was rude as well. The way she tried to handle the situation was strictly unprofessional on her end. I hate being rude. but I know that lady shouldn't be a manager with her bad attitude. I couldn't be more disappointed of this place. read more

I have eaten at this location before and loved it, in the past with different staff. I came an hour and a half before closing and was told "our system is down it'll probably be 15-20 minutes" so I chose to wait it out. After about 5 minutes another lady told us to leave and "don't stay in the line because other people don't need to wait". It shouldn't have been a problem if the system was actually down. Extremely rude staff. read more

The wait is rather long for what is fast food. With that being said, the burgers are great and aren't frozen patties. My favorite item that Steak n' Shake offers is their caramel pretzel milkshake. You can also stop by during their happy hour for a super deal on their milkshakes. read more

Steak ’n Shake - Fast Food Near Me - Cumming, Georgia

30-35 minute wait and no ice cream at all. This isn't McDonald's with a ice cream machine. Anywhere else would be a better option.

Staff members making out in parking lot. Shakes not filled to the top. Snickers shake was a couple pieces of snickers on top of some vanilla ice cream. Took forever. Cherry juice all over the cups handed to us. Sticky. Awesome. Boyfriend says steak and shake is dead to him. Never going back. read more

15 min to get a shake! My shoes were sticking to the floor. It was not a good experience

Awful. Waited 30 mins for a grilled cheese and 3 sliders. Grilled cheese was toast with a cold slice of American cheese. It wasn't even melted. The slider had 1/2 a patty and looked like they were thrown together. I asked to speak to the manager and waited an additional 30 minutes to speak to the manager. He never came. I walked my food up to the counter and asked to speak to the manager again. I was informed he was working on the grill. Why did I wait 30 minutes? I expressed my discust with the food and handed the waitress the plates and my receipt and said I wouldnt be coming back. This was the worst experience I've ever had in a restaurant - I will never come back here and very doubtful I'll try another Steak n Shake. read more

Steak ’n Shake - "Grilled Cheese" sandwich from Steak n Shake - Fast Food Near Me - Cumming, Georgia

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As soon as I get to the box to order I'm told to wait then after 5,6 mins I say Hello and lady says it will be few more mins ,I reply I'm only ordering 1 item so you should just go ahead and take my order, was ignored of course and have several cars behind me . Then I order a hot fudge sundae when lady takes my order finally and she says let me check something one second , meaning they could be out of ice cream omg but luckily they weren't out . Still service is SO slow and they don't care how long you wait . Always the same at this location, slow, rude service , hardly come here only maybe once a year read more

Rudest service ever!!! Sounded annoyed when I ordered, and didn't say anything when handing me drinks even when I said thank you. Handed me food bag and wouldn't make eye contact - still didn't say anything. Then opened the window and looked at us when we were checking to make sure everything was in the bag. Will not be going back. read more

In the past, this was a really smooth operating Steak n Shake regardless of how busy it was. But today, it was busy, disorganized and slow. Under these circumstances our server was good. She was as efficient as she was able too, but clearly the fault falls on the current manager/management (5' female with short dirty blond hair). Upon service of my order, The burger was sloppy but at least it was served warm and so were the fries. When we went to the register area, we again waited. This same manager could see us, but made no effort to take care of her customers. Instead, she was seen chatting with a customer and chose to ignore us (the paying customer). Finally, a staff member showed up and asked us "How was everything?". Our response back, " Slow". She didn't know how to respond to our comment, chose to ignore it and gave me my change. Clearly a good mgr. Can "make or break" a good operating restaurant. In the past this location was managed by a young man. It was a good one to go to. I have no doubt he ended up getting promoted and/or moved on. This current female mgr. needs to work on her management and leadership skills. Lastly, this same manager was seen picking up a napkin from the floor and used it to wipe down a table....REALLY?! I understand why this place got a County Health score of 86 out of 100. We're discouraged with going to any of the Steak n Shakes anymore, regardless of how inexpensive it is. read more

This location is the absolute worst. Rude and slow and dirty and they constantly have equipment issues. Needs new management or something.

I've never been able to get through the drive thru in under 30 minutes....if you say something they ignore you and hand you your food. No apology, nothing. I was in line for 35 minutes tonight and it seemed to move quickly until I was one car away and then that was about 20 minutes. Two people left behind me, but I was trapped. Most drive thrus make you park and wait to keep others moving, not this place. I will get food from somewhere else from now on. read more

Should have looked here before we stopped to eat. The food was normal Steak 'n Shake. It took 10 minutes to get service. Then another ten for the drinks to come. 20 minutes before we got our food. It was 1/2 full. A few were working hard. The rest were not. read more

Okay so I really am not one to write reviews but this place is horrid. My family and I went through the drive thru around 10 PM a couple weeks ago and we ordered fries and 2 shakes. While we were sitting there waiting for our food, we watched the employee SCRAPE the icecream for the shakes off his fingernails and into our drink containers. Like come on- that's just disgusting. read more

Everything here is just average. Well.... their shakes are really good but the food is just average. The service is just ok. If you want a burger that's cheap this is your place. read more

To everyone who is mad at us for closing early and having no shakes at night, and the long waiting in line and drive. We are very understaffed at the moment. We are working on getting more people for day time and night time. As of right now we really only have 1 server at night and 3 main cooks at night. We are trying our best and hardest to make all of y'all experiences good to the best of our abilities. Please have some respect while we are getting more people hired and us trying to make your food, get you settled in a seat. We appreciate y'all cooperation. read more

Horrible experience. I was overcharged. When I asked the lady at the drive through she said "sorry- I accidentally ordered large shakes instead of kids sizes". I didn't realize this until I had already paid. She didn't offer to fix it or make it right. Very disappointed. Burgers were Dry and burnt. read more

I've eaten here for many years and it's notoriously slow but it's the closest one to me, so I've continued to go. That stopped tonight. The last 3 times I've been to this location they've shut down the drive thru, ran out of ice cream, and today the hostess/server was rude to my mother with cancer. Unacceptable. read more

Just tried to retrieve my mobile order through drive thru and was greeted by a gross looking woman with no teeth who rudely told me they did not have my mobile order and it was "not their problem" they never got it and I needed to call the number on the app. After calling the app, the representative explained that she clearly saw my order and that it absolutely was "their problem" and apologized for her rude behavior. Whoever hires these Einsteins at this particular location needs a head check. No wonder Steak and Shakes are closing down everywhere!! And do your customers a favor and get the gross trailer trash off of your drive thru service. We really dont want to look at that before we eat. read more

Horrible service!! Asked for a cheeseburger waited 30 minutes in drive thru and got no cheese also I asked for a side of mayo waited 10 more minutes never got it the cashier kept avoiding even after signaling to him we were still waiting. Not worth my time read more

Steak ’n Shake - Fast Food Near Me - Cumming, Georgia

Great food and great service at ridiculously cheap prices! We were greeted and seated right away. The waitress was very friendly and attentive. The food order was correct and everything was nice and hot. Steak and Shake seems to have gotten their act together in recent years read more

Every time I come here it is disappointing. One time there was a milk cap in my milkshake. Another time it took 45 minutes for our Togo milkshake that we ended up leaving without but the lady at the register wouldn't take it off the ticket so we ended up paying for it. I stopped going after that, just tried one more time, we wanted to go for happy hour. Ordered a milkshake at 1:50 and asked the lady to wait on it because we wanted it for happy hour. Although it came out 10 minutes later I was still charged full price. Asked the lady at the register and she said there is nothing she could do because it was ordered before 2. Only this steak and shake gives me problems, I've never had an issue at any other one. read more

Slowest place ever. The workers have absolutely no sense of urgency. They are awful. Poor management all round.

Again, the drive thru is closed. Not a rare occurrence.. Multiple time this has happened. Go inside and was rudely told that there is no icecream for milkshakes. How can a place with Shake in the name not have icecream? Again not the 1st time. I guess business is hurting, never seen the lot this empty. Well deserved in my opinion. read more

This location has been going down hill for last couple years, officially won't be back after mini burgers were thrown in bag not even wrapped. Not to mention customer service was horrible from the moment I put in my order at drive thru for 1 kids meal. For food to not even be served sanitary DHEC should come pay a visit. read more

Steak ’n Shake - Just pulled out of drive thru to burgers not even wrapped thrown in a bag. - Fast Food Near Me - Cumming, Georgia

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I came here at 11:35 to order and told us to wait 20 minutes hoping for us to leave. I tried to order a shake and said no.

This place is horrible. My best friend and I, who is 5 months pregnant have come here twice in a two week span and spent no less than an an hour and a half here. Waiters and waitresses go 30 minutes between checking on you, you're lucky if you get more than one refill, and it takes 20 minutes to be seated. I really cannot say enough negative about this place. Do not come here, you will get horrible service. read more

I don't know what all these one star reviews are about. Been going here for the past few years and have never had issues except for one time. Food is great and you never have to wait too long. Highly recommend for a cheap, delicious meal. read more

They were extremely rude and nasty. The whole time I was giving my order she was talking to someone else in the background. I asked for a sprite and her response was "ummm we don't have that so I'm gonna need you to go with something else". I have a high tolerance for rudeness but I couldn't take it and drove off. Don't go ! read more