We serve dogs?!?! Food is always great and service is friendly. However, tonight a dog (not a service animal) was allowed to take a seat in a booth and leave walking through the restaurant. This is disgusting! Not a word was said to these people. Pretty sure the health inspector would not appreciate. read more

I wish I could give them 0 stars. The workers failed to clean the milkshake machines before they made our shakes which resulted in a severe allergic reaction. When we called to ask if they had put peanut butter in our shakes they cursed us out while we were being very polite. He is in the hospital right now and may not make it. read more

Rude staff. Went there on multiple occasions with the same issue. One was even on her phone as she was taking my order last time. Even the place I work at accepts this fact. read more

HORRIBLE!! I know this sounds petty but I ordered a shake with my meal and the shake was filled to maybe 2/3 of the cup with whipped cream to the rim of the cup and an empty domed lid. I was sitting in the drive thru and pointed out to server how empty my cup was and he just looked at me with a blank stare and said..."so do you want more? ". He took it back and basically just filled the cup/dome lid up with whipped cream. No more shake was added. To top off my fury, my onion ring order had 4 onion rings in it. Now I know this is a fast food restaurant and this 1st world problems, but I thought this place is called Steak and Shake, not Steak and half a shake ! I guess what made me mad enough to write this review was that I complained about my order and they did not address my concern. read more

I ordered a milkshake in drive through and after driving i took my first sip and it was spoiled it smelled horrible and sour after i called them and asked if it was expired they said "oh we are not sure why it taste so bad we think its a new recipe weve been trying to figure it out"absolutely not this was SOUR will never go again neither should you read more

Extremely disappointed in the speed of service at the drive-thru at this location. I work within one mile of this "Fast Food" restaurant. When I only have 30 minutes to obtain and eat my lunch, a drive-thru "fast food" location is about my only option. I drove up to the drive-thru and there were about 4 cars in front of me. I waited about 10 minutes before I could place my order. Then after 10 more minutes, I was still not at the window to pick up my food. The car in front of me finally just pulled out & left & after 2-3 more minutes I too decided I didn't have time to wait. I left, went down the street to Wendy's & was able to order, & get my food within 5 minutes. Their managers need to let their employees know what the term "fast food" means. KM read more

Stopped by to grab a bite on the way to the hospital, restaurant was not very busy but wr ended up waiting for 20-25 minutes to receive cold fries and one side of my frisco melt with one tiny piece of meat on it, they did not bring our shakes or the dipping sauce we had asked for with our order of chicken tenders. When manager arrived at the table for us to explain what was wrong, he looked at us like we where stupid and argued with us saying that there was plrnty of meat on the melt, then said that they do not carry the dipping sauce we asked for when it was on the menu, he was so rude and unprofessional we got up and walked out read more

Eating my sausage biscuit this morning and found a long black hair inside. Not good!

My family came in around 2:40 pm today and they waited 15 minutes and nobody addressed them. They left and we will never return along with the hundreds of friends we have in the area that frequently dine there. Poor management, poor service, poor people, poor excuse for a restaurant. Based on the other bad reviews this is not the first time you ignored customers waiting for a table hoping they would leave. I am reporting you to the Better Business Bureau. read more

I go here every once in awhile, and that is because of group things, but every time they mess something up. Usually its my burger because it always arrives with ingredients I specifically asked not to have on it because I am not able eat that ingredient. All the chefs have to do is look at the whole order and the waiters and waitresses are supposed to check orders but never do. They also skip people in line to eat or pay because their to lazy to pay attention to how people are standing. One of the bar stools is missing so they put a chair but even if you sit in the chair it's nearly impossible to eat. read more

This is the worst steak and shake I've ever been to. The service is terrible and the employees are dumb as door nails. I'm pretty sure my dog could get orders right better than they can. Wish I could give zero stars. Avoid at all costs read more

If I could give Zero Stars I would. Extremely rude. Skips over customers that have been waiting to take order from another customer who had just walked in. Extremely disrespectful and threw money at someone in my family. I am absolutely disgusted and will never be here again! read more

Might be the slowest Steak n Shake I've been to lately. Food was just ok and shake was just dumped in a cup.

This has to be one of the worst Steak and Shake franchises in metro Atlanta. The wait times after being seated were extremely long (around 25 minutes from the time we were seated till our drink order arrived). The waitress was inattentive and acted if she was doing us a favor by doing her job. My wife's order came out from the kitchen completely wrong. To top it off my silverware was dirty when I unwrapped it. This was my first time here so it could have been an off day. I will never know because I will not be coming back. My advice is go somewhere else for Steak and Shake! read more

I spent 25 minutes in the drive thru at 9:30 pm. There were three cars in front of me. When the car in front of me got to the window they spent at least 10 minutes chatting with the lady running the drive thru. Show me a single thing on the menu that takes that long to cook. The burgers are paper thin and the fries are tiny. What the neck were they doing? Top it off my milk shake wasn't even ready when I got to the window. You had almost half an hour. Throw some milk and ice cream in the damn cup and stick it in the blender thingy. Ridiculous! read more

Hmmmm. Where to begin. Average food. Terrible(And I mean TERRIBLE) service. And it's really not worth it. I can go get a better burger for less of a hassle. This place is the equivalent to the snails of restaurant. My father ordered a burger, we all waited 45min to an hour and then boom ice burger. It was incredibly cold. So he had to send it back and then we went somewhere else to eat. Maybe if they weren't so focused on the drive through, then the food will actually come out as food. Not even Kitchen nightmares couldn't fix it, .... subway..... Eat fresh. read more

Yummy burgers -Yummy shakes... friendly service, but... terrible execution of order placed. Once food arrives, inspect thoroughly, as most likely it is NOT what you ordered ( I hate to bite into pickles or mustard! Save it for those that ordered it - Thanks! ) I'm happy to say they are making improvements in this area. Overall a fun place to grab a burger & shake - Yummm... Just wish they had 'real' fries - a little thicker and a lot more flavor please... We'll focus on the Friendly Service where they earn an A+. They are always busy and hustle to keep up! Open 24/7 at this location - Cumming, GA. read more

They have their Uber orders listed 24/7. They constantly cancel orders after approving them and listed them as being prepared. My order is randomly canceled and then I called to be told they close at 10 PM. So this store went from 24/7 to Midnight and now to 10 PM? Yet it's still listed as 24/7. Maybe update your hours of operation. Wasted an hour of my life where I now have almost no other options this late to order from. read more

This place is dirty and a mess. Several booths were not cleaned. Our waitress spilled water all over our feet and floor and did nothing but put up a yellow wet floor sign. The floor was still wet when we left after finishing our meal. The floor on the way to the register was sticky and we had to wait almost 10 minutes to pay. I'm never going back. read more

They are a bit slow in the drive thru- but they have never messed up my order. I like their sweet tea- it never tastes watered down. You have to remind them for napkins- they frequently forget to give you any! read more

My family and I came to this location at 9 pm and were denied service by both the manager and server (Regina and Jennifer). The server didn't bother to try and sit us. Instead she told us that half the restaurant was closed and ready/ stocked for tomorrow. She proceeded to tell us how the side of the restaurant that was open would not be available for a long time. Because everyone had CONVENIENTLY just sat down. This is absolutely ridiculous considering the restaurant does not close until 12. I will not be returning to this location and from a business standpoint they should reconsider hiring new staff. Turning away business 3 hours prior to close is unacceptable. read more

Went on a Sunday late afternoon. The service was really bad and so slow. Took a long time to get everything. Food was great as always.

Best fast food restaurant in town. I'm from the north east and wish we had Steak n Shake available to us. The burgers are awesome and the fries are served perfectly almost every time. It goes without saying the shakes rank right up there with some of the best. We frequent the establishment as often as we can. read more

3rd shift is always sleeping in the back. Tape pieces of paper to the door and drive-thru and write "store closed" on them. Used to be good, now it's garbage. Even if you're lucky and they're actually open after 11pm, it'll take 30-45 minutes to get your order and there is always something missing. read more

This Steak and Shake used to be a great place to grab a cheap bite to eat, but boy have they gone WAY down hill. Of the last 5-6 times I have been there in the last year, only one time have I received anything close to the minimum level of service you expect from any restaurant, regardless of how inexpensive the food is. If you go here, expect to be passed by several times by every server in the building until someone finally takes pity and decides to take your order. Drinks take an average of 10-12 minutes to arrive every time, and the food takes even longer. Tonight's visit with my family was officially my last. I have only continued coming here for so long because it's one of my husband's guilty pleasures, but he'll have to come solo or hit the drive thru from here on out. Not only did 3 out of the 5 people present have things wrong with their order, but we waited 20 full minutes from sitting down until someone came to greet us. Once we were greeted the waiter was friendly enough, but took a solid ten minutes to even bring us our drinks, and almost another 30-35 before our food came out. One person ordered the jalapeno crunch burger and it came without the toppings. When we asked the waiter to fix it he took the burger back to the kitchen for almost 5 minutes, and then brought back a now look warm burger with some cold toppings just thrown onto the top bun. Another bacon cheeseburger ordered specifically with bacon and cheese only was brought out with ketchup, mustard, and mayo on the bun as well. The third diner almost finished her meal before her chili cheese fries that were ordered as a side item finally came to the table. To top it all off, I ordered an ultimate banana milkshake and waited 10 minutes to be told they're out of bananas. Things happen, but it would be nice it the servers were kept informed of things they're out of to inform guests when they order, rather than after waiting so long. ' On top of the consistent lack of customer service we have received here in the past, you're better off stopping somewhere else for dinner. read more

Most of my experience is with Drive-thru. Our dine experiences have always been good. The wait is always long but they say the make everything fresh. We have never had our order correct. On a few occasions, we've caught it before leaving. When we did call to complain, the manager just brushed us off and said they were short on staff with other issues. I don't mean they put the wrong thing on a burger (the food is usually good and fresh). It's the order taker not entering orders correctly or the bagged not paying attention. My most recent experience...I ordered 2 steak franks, a large sweet tea, and a corn dog mini kids meal with applesauce. She repeated the order and it was wrong so I said it again. (My car engine cuts off so there was no noise to interfere.) I got to the window and she hands me my large sweet tea and a regular drink instead of kids size. I repeated my order again to her face-to-face. She hands me a bag with 2 applesauces. I thought they doubled it and didn't question yet. She hands me a bag with 2 kids hot dogs. Again, I told her corndogs. I had to pull forward to wait. She essentially did 2 kids meals with hotdogs. we had waited too long so I just took what we had and left. She blamed the speaker. Now she was very nice with great service skills but not a good listener. read more

Hostess in invisible or non existent. I dant recomand. Waist of tame. I just want a drank

This Steak and Shake location is by far the worst food experience I've ever had. They messed up my order 4 times, and they made the payment process so complicated for such a simple order. Most awful restaurant experience ever. read more

This spot is NOT serving in their dining room!why? Probably because they can't get anyone to work. They make more sitting on their butts collecting unemployment(thanks to our Federal govt). I placed an order from my phone on the way to Steak and Shake. Apparently the link went through Grubfu$&:kHub. I received an email confirming my order that said it would be 55-75 minutes before it would be ready. I was in the drive thru by this time. I was not about to sit in my car for 75 minutes for a frigging hamburger. The guy asking for my order said they didn't have an order for me; what did I want. I said cancel the order. I don't have an order he said. I called GrubFriggingHub and India to cancel the order. She said she couldn't, the order had been confirmed! I hung up on her. Can this get more screwed up? I called my credit card company and reversed the charge for no receipt of product. Tell Grubfu$&(gHub and Steak and Shake to put my order where the sun don't shine. I hope India and Steak and Shake choke on my Hamburger! read more

We have breakfast here every now and then. It is a greasy-spoon for breakfast but not too bad. Service is usually good. Dinner though is a completely different story. The restaurant was about half full when we got there. We waited 30 minutes for our burgers. My burger more resembled a sloppy joe. The burger itself was in pieces piled all over the place. The bun was so stale I hit it on the side of my plate and it sounded like china on china. The spaghetti chili had so little chili, it was a joke. Overall an underwhelming experience. If it weren't for our wonderful waitress, we would have stormed out. I don't think we'll try dinner here again. read more

Went to this location around 1am sunday morning (10/25) and was extremely impressed with the level of service received from a server named Josh, he was enthusiastic, funny and on his game! I have never had an over the top experience at this franchise and is usually slow and frustrating. I was with a friend who absolutely cannot stand steak & shake and this server even turned around his experience. Food is always great for what you would expect from a fast food joint but the service is what typically prevents my friend from going. Props to the server Josh, also forgot to mention, they were really busy as a lot of people were there from an obvious halloween party! read more

Hmmmmm. Great freakn burgers...and they are affordable too!! This over mcds or bk anyday!! Awesome quality at a similar price than those two!! Service is chill, but the waitresses, like anywhere else are hit or miss!! Ask for Sarah at this location, shes on top of her game!!Fresh made to order..worth the trip!! :-) Boss has spoken!! read more

Food is excellent! Staff is not always that attentive when dining inside. The restaurant is generally clean as well. Main complaint is the slow timing of the drive thru, partially attributed to the cooked to order steak burgers. read more

I ordered a Frisco and they brought out a Frisco Melt. When they took it back to remake it, I think they put it in the normal queue. Otherwise, the food tasted well enough. read more

Tried the new Prime Steakburger, not impressed, taste the same as their other burgers. At $7 vs a regular double at $4 this item won't stay on the menu very long, service slow, burger luke warm, fries cold. read more

Sat in the drive thru for a good 15 min, only to not be given my food the way I wanted it. It was ordered correctly because it was right on the receipt, but the burgers were not prepared how I ordered them, and from reading through the reviews this location obviously doesn't give enough priority to drive thru customers. read more

I recently had a terrible experience at another Steak and Shake on Peachtree parkway. I swore I would never go back, but my kids love this place. I drove another exit to Buford Hwy. The place was slammed, but we were seated as soon as there was a table. We were served quickly and refills came when our drinks were empty. It's not top of the line service, but I don't expect that. It was clean, the food was fast and the price cannot be beat. I will drive farther to go to this one. It's a dependable, kid friendly cheap place. read more

Management in this place seems to be non-existent We have been coming here for a number of years and must say the service can be quite un-even. Most of the managers we have encountered are defensive, rude and could not care less what your problem was. Read several reviews below and see what I mean. Don't even try to use the coupons corporate sends out. The employees don't know how to properly compute them...and could not care less if they were ever taught properly. Last time in I had to call the 800 # on one of the female managers. She was rude, nasty, and reported her to her regional and operational peeps. She is not suited for retail food management. We were in tonite and did not see her....hope she got transferred out-of-state somewhere. Our food and service was good. In conclusion....this chain has a lot of locations....find another one that cares about it's customers. Most of the yelpers agree with me. read more

We eat here about once a month when they have some kind of deal going. The milkshakes are always good. The service has always been good for us. The burgers are tasty and always taste the same...just like steak and shake. read more

This Steak'n Shake is not bad per say. But it is SLOW! The waitresses are always nice and the place is pretty clean. I have a bit of an issue with having a lot of junk on a table when you are trying to eat and this place makes me crazy. With all of the junk on your table you have no room for your food. We eat there occasionally because it's cheap and consistent. read more