I had an outstanding customer service experience today at the Delray Beach location. I accidentally placed an Uber Eats pickup order at the Davie store instead of this location. When I arrived and realized my mistake, Rachell stepped in to help. She could have easily told me there was nothing she could do, but instead she immediately took ownership of the situation. She contacted the other store, helped get the order canceled, and somehow coordinated everything needed to have my meal prepared at this location so I could get back on the road to a work event. What impressed me most wasn't just that she solved the problem--it was her attitude. She was kind, professional, calm, and genuinely cared about helping me. In a world where great customer service is becoming harder to find, Rachell reminded me what it looks like when an employee truly goes above and beyond. Thank you, Rachell, for turning what could have been a frustrating experience into a memorable one. Steak 'n Shake is fortunate to have you representing the brand." -- Roy Grant read more

We only ever get to stop here when visiting my mother-in-law. The place is always clean and open. During your last few visits, we had yummy milkshakes and delicious burgers and fries. The service is always quick which makes it easy on our family of 5. read more

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Very nice and clean location. Got great food every time we order. The staff is friendly and helpful. Seating is plentiful. Great vibe!

The food was so so good. I got a free milkshake with the app and my meal was only 5.99. Manager was amazing and attentive. This restaurant was so clean and a great vibe. My double steak burger was so amazing. I even door dashed it recently and it was still a 10/10. Great vibe and clean restaurant read more

Steak ’n Shake - Fast Food Near Me - Delray Beach, Florida

First and last visit to Steak & Shake. My daughter sometimes gets S&S and I was in the parking lot so I decided to try it. Biggest waste of money I've experienced in a while. The young African-American girl running the drive-thru was outwardly annoyed that I wanted to change my order -- first time there so hid forbid I want to make a change. She didn't tell me the total (since order changed checking for correct amount), couldn't be bothered to say thank you or anything. The food is crap. Fries were cold, burger was ok at best. Beware of crappy food and experience. read more

Great Food - quick, clean, good seating, lighting, safe atmosphere. God Bless that Steak and Shake salute the United States and recognize Charlie Kirk as a force-for-good for the Nation. read more

Steak ’n Shake - Star Spangled Banner of the United States of America! - Fast Food Near Me - Delray Beach, Florida

Do not go to the steak 'n shake. Simple order garlic burger with lettuce tomato and onion. Also fries and cheese sauce for dipping. No tomato on the burger, and no cheese dipping sauce. I took my receipt up to the calendar to show them it was ordered and paid for. They gave me a half full little container cheese that didn't look right. And a slice of tomato that was green and in a horrible shape. The staff member behind the counter did not offer an apology just smiled and laughed like it was funny. Horrible food horrible service don't go there. read more

Steak ’n Shake - Tomato - Fast Food Near Me - Delray Beach, Florida

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Friendly atmosphere food was excellent made me fresh french fries burger was kept accidentally stacked with onions double pickles, double onions, tomato, and lettuce mayonnaise read more

Good service. Good food. As it should be. Perhaps new management. I will definitely come back

Clean well kept excellent service shakes are delicious and burgers were amazing place was the best it can get for fast food

Stop by for a burgers & a shake haven't been there in long time. You order your food on the computer pay and seat down. The burgers and fries where hot. The shake was enough to share. read more

Steak ’n Shake - Double steak burger. - Fast Food Near Me - Delray Beach, Florida

This location is awesome! Super clean and food is made fresh, staff is friendly and love concept of ordering at the kiosk and pick up at counter idea. Makes it so much easier and less room for error, closest thing to in and out burger on the west coast. read more

Will never recommend any steak & shake in south Florida after the experience I just had. Went back to see if they could make my burger right. Not even an attempt or an an expression of apology of any sorts. Just apathy all the way up to the top to the green shirted customer service lead. They probably spit in my food! read more

I've come here a lot the past couple months. At first it was great; zero complaints! But as time has gone on, it's gotten worse. The last few times I've been here have been straight trash. Poor customer service, bad attitudes, one busted ketchup packet for a large fry; just trash. And they recently raised their prices. Service getting worse, but costs going up. No thanks. read more

So good every time. Garlic steakburger is so good. Milkshakes and the best. Nice workers

Do you like a steak burger? I do. Do you like a tasty shake? I do. Funny enough, Steak 'n Shake has both! I have been a fan for a long time, but I have never been to this location. The other day I was meeting a business associate in the area and thought, I could use a shake. I walked in and felt kinda lucky, there was no line at all to order. Steak 'n Shake is a sit down place, but also you can order to go, that's what I always do. I know it all depends on the person there at the time, but I had 2 different girls help me choose what to get. I wanted every shake on the board. In part due to the embarrassment of the idea of walking to my car with 10 shakes, I chose the cookies and cream. as it was part of a combo coupon I had, I got the Patty melt with it. Both were really great. The shake was chunky, including the trade mark cherry that sits in every shake. The Patty Melt was golden brown from the butter toasted into it. It may not have been photogenic, but it hit the spot. Especially 'cause when I asked for extra pickles, they gave me a bunch. I sure it's not the best service every time, but this visit was great in every way. I just got so hungry writing this review I may have to stop back in there today! read more

Steak ’n Shake - Patty melt - Fast Food Near Me - Delray Beach, Florida

New perspective after a horrible visit: Food: awful (except shakes) Service: friendly but inept to idiotic Decor: diner wannabe but FILTHY Price: cheap as dirt and not worth it Beers: no Filthy floors, filthy table-ware, disgustingly filthy condiment containers, stained and filthy tables...we should have turned around and never returned. Idiot that I am, we sat for breakfast. I was nauseated and unable to function for hours afterward. The eggs were undercooked. The hash-browns were undercooked. The biscuits were undercooked. The avocado slices on my eggs were half brown and wizened like the fingers of a desiccated corpse. Not worth the price. read more

Great Steak N Shake. Their food never disappointed me. I love Steak N Shake but this one particularly is my favorite. Burgers and shakes always made to perfection and the fries always warm. read more

This is a really awesome hamburger restaurant. The burgers are very good, the fires are think and crispy, and the milkshakes are fantastic. There are too many different varieties to list here, but I simply order the double cheeseburger, fries, and a Diet Coke. I like the retro theme, the service is always excellent and they even have a drive thru. Try the fresh chocolate cookies if they are coming out of the oven. The funny thing is that a McDonalds is about 100 yards away - but this place is about 100x better. read more

Steak ’n Shake - Fast Food Near Me - Delray Beach, Florida

My favorite hamburgers and I love their fries too. I also love five guys hamburgers, they have the same type as Steak 'n Shake but their fries are awful. read more

We used the kiosk for take out. The only problem I had was the kiosk wasn't recording all of my items. I had to keep going back and re entering them. Other then that, the employees were pleasant and we didn't wait long. Great burgers and awesome onion rings !!! read more

I recently dined in at this Steak N Shake because I had a taste for steak burger that I haven't had in a while. When I was first seated at a table the table still had crumbs all over it so I had to ask the one of the workers to please clean off the table for me. I went to the restroom and that wasn't clean either. It's so sad that I noticfe a lot of Steak N Shake restaurants are not keeping up with the over cleanliness of their restaurants they are letting it go down. My food was really good and I like that Steak N Shake does the 4 for 4 meal deal. I also order their Milkshake which is a pricey but it was very good. My food also came out pretty quick. I was overall satisfied with my meal as well as my family was too. Their staff can be more friendly and welcoming. They wasn't nasty but they all appeared as they didn't want to be there. My server cashed me out at the cashier up front and didn't smiled until I handed her a tip. read more

I started eating at Steak & Shake years ago when in Missouri. Now it's Delray Beach and the. Thought of going in with my wife for a sit down lunch, the burgers are great and those crispy fries with real ice cream shakes made it pleasant and delicious. Until yesterday. No friendly greeting a confusing kiosk to order. A young lady offered to help me with a single cheeseburger, fries, Diet Coke, a shake. Simple right? I used a credit card, didn't pay attention to the receipt except for an order number which I was told I needed to pick up the order. So I sit. A long time and my number is called. I took my cane and went to get it. There were two of everything and one of me! I checked and my receipt was over $20 bucks. Now I stand and wait, finally was told it was refunded. So i look at my rapidly cooling food and my soda cup is empty. I fill it look for a cap and limp back to a table. Bottom line it's like a do it yourself picnic. Salt packs, squeeze ketchup packs. The thrill is gone. (To quote B B King). I may use drive through but pleasant lunches are gone. Boo S&S read more

Who doesn't love a tasty, quick & traditional burger . When you have a limited amount of time and are craving something juicy; this is a good bet. So many options of burgers and I love their meals under $4. Now, don't even get me started on the milk shakes.... yum I cold go simply here for one of them anytime of the day. Not to mention they are open 24hrs! The drive Thur is a great choice when you are in a rush or are super hungry. But, sitting down inside is completely different. Everyone is very polite, the food comes out super hot, and the place is very clean. Including the bathrooms too! I just found out on my last visit that children eat free with $9 purchase of food. Thanks for supporting us working parents! read more

Good steak and shake, the staff sucks tho... they never get the orders right. And they are rude But everything else is good read more

This is one of my favorite fast food stops! I love a good burger and a milk shake! Plus, I love the convenience! I've downloaded the mobile app-I ordered from my mobile device and seconds later my order is ready- if I choose to go through the drive-thru or if I choose to walk-in to pick it up at Carry-out-- I like both options especially if the drive thru line is long. read more

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This is my first time at a Steak 'n Shake and if all of them are like this, they're fine by me. I'm a bit of a food snob being raised in the food industry myself and haven eaten my way around the world. Not to mention, I don't really like hamburgers but when I get one, it ought to be worth the price and I've seen way too many mediocre 15 dollar burgers in my short lifetime. four dollars For a double steak cheeseburger with fries, I was wondering what I could possibly be contending with. But screw it, just order it to find out as break my SnS cherry. Very decent for a 4 dollar burger- nice sear and fresh toppings. The burger is a bit on the bland side like most chain restaurant burgers but as I said above, for four dollars this a decent tasting, decently sized burger. I switched out regular fries for chili cheese fries (a dollar more) for a whopping 5 dollar entree. Extra sides are only 1.25 ea (I got a side salad because road trips leave you vegetable deficit.) The chili is the weakest contender being a bland beef grease tasting chili with beans rather than something rich and flavorful; but hey, we can't all be winners. Not to mention you get courteous table service and he food comes out promptly. My whole check, with table service is 6.68. If I didn't goof with the chili cheese addition, would have been 5.61. Yeah, I can't knock this place. Well worth the money. read more

Steak ’n Shake - Classic double steakburger with cheese and chili cheese fries substitute - Fast Food Near Me - Delray Beach, Florida

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Everytime I'm in Florida I have to come here. I wish we had one in NYC. Love the Burgers and fries and the milkshakes are amazing. The staff is so nice. Prices are really good. Can't wait to go back!! read more

Steak ’n Shake - Burger and Fries - Fast Food Near Me - Delray Beach, Florida

My wife and I go to this very clean and good food place.Our query is "how do they do this so reasonably priced and such good burgers but it also comes with a healthy amount of fries which are crispy and thin,(which is the way we like it). There pick 4 deal can not be beat anywhere and when we leave there we never have bad feelings. "O" and the service is great. As far as were concerned,"good by Wendy's,and McDonald. read more

Mar 12, 2019 Let me start by saying that I was a Manager at the Delray location in 2007 and I am absolutely disgusted at the way that this store has declined. I walked in the store just a little after 6am this morning to use the restroom and order food. There was a Caucasian gentleman, an African American female and Sonel our old prep guy in booths 11, 12 and 40 (I have photo proof). Sonel and the female employee were sleeping and the other gentlemen who was probably the opening server was playing on his phone. I stood at the register for several minutes before the female worker woke up to assist me. She walks up to the grill without washing her hands and prepares to make my order. I thought that there was no way that a manager could have been on premise since generally openings were 8-6. However, I saw a heavy set female dressed as a manager with a black blouse and grey pants. She walked to the front of the house to check the reach in adjacent to the grill and did not have the courtesy to acknowledge that there was a customer at the register. After opening a store for this company in Coral Springs and managing 3 locations in 6 years with the company, this is the worse I have seen a unit since the West Palm store before it was closed. read more

Steak ’n Shake - Fast Food Near Me - Delray Beach, Florida

Like Bill S. says- McDonalds is literally 100 yards away but Steak and Shake blows it out the water. I stopped in after doing some Saturday morning shopping and went for the single cheeseburger, fries and sweet tea. The burger was flavorful and the entire meal was quite filling without being questioning. Planning to stop in for one of their famous shakes...very soon! read more

Fast, fresh and super prices! Staff very kind. Milkshakes are awesome! They have like 20 different flavors. Suggestion: windows and floor should be cleanse. read more

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Worst service. They don't even answer the intercom. They're horrible. I don't even go here. I don't even eat fast food. If I did eat fast food it would of been here & they treated me like dog remnants read more

I'm using my dad's account to post this review with his permission and it has awesome food! And it's fast to get and it's the best fast food place I've had ever in my life and I lived for 10 years so.. ITS AMAZING FOOD I LOVE THEM the burger with cheese and bacon is fudging AWSOMEEEE Ok you get my point it is AWESOME!!!!!! read more

I'm going to start this review of with a bold and unexpected statement. I've been to 3 diffferent Steak N' Shakes' in 3 different states. My home state, Texas, Virginia, and this one, in Florida. This was definitely the best one, BY FAR. Firstly, our server was an angel named Regina and her halo was showing. Regina patiently waited for me to complete my order. The food was made fast, and only took about 15 minutes. Then, when I got my order, it was on point to a crisp, and was exactly what I ordered. But, the most important part, the food, was what struck the homerun for me. When I took a bite of the chicken tenders I ordered, I knew that the food was made with love right away, and it also tasted like it came right out of the oven. The best part was that the milkshake, which was a Kit Kat variant, tasted heavenly. ( Probably because it came from our server, who's an angel!) read more

The girl at the window seemed to hate her job, and the food was not impressive. Boynton Beach location is 100x better.

I'm updating a bad review that's eight years old. I've been going there lately since my grandchildren like it. I've ordered on line several times and my order is always ready, accurate and hot. Their inside ordering system is easy to use and works just fine. Food is so much better than most other fast food places. By the way, try the onion rings, excellent. read more

Don't give you a receipt or the right order. Act like they don't hear what you're saying. Couldn't deal with it again.

My husband and I went there at 8:30 on a Friday and while all the lights were still on, no one was there. So they closed well before their listed closing time. Sat in the car at the microphone like idiots for like 10 mins and drove around to see no one was there. A good 15 mins we'll never get back. Unprofessional. read more

My favorite semi-fast food. Stopped on my way home from a trip and was famished. Everyone smiles and greets you like an old friend. It was cold out so I requested a seat at a sunny window and it was warm and wonderful. Classic cheese burger and seasoned fries - very good. Ordered take out of same plus house salad and chili. Amazed at three meals & 2 ice teas costing less than $18.00!!! My regular SnS is Woodstock GA where my 'Grands' & I have always enjoyed Happy Hours. Which ever one I go to the food is consistently good - and the staffs are always welcoming. This restaurant was also very nice and I appreciated the good service. read more