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    Steak ’n Shake

    2.2 (202 reviews)
    InexpensiveBurgers, Fast Food, American
    Closed 10:00 am - 10:00 pm

    Order Steak ’n Shake Takeout or Delivery

    Steak ’n Shake Photos

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    STEAK ’N SHAKE ATMOSPHERE

    What's the vibe?
    Casual
    Moderate noise
    Good for kids
    Good for groups

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    Cara C.

    Rude customer service and ketchup is too sweet. Didn't give me a milkshake straw, my lips are almost bruised from trying to drink it. Feels like i'm trying to suck a pair of american eagle jeans through a straw. food - 6/10 milkshake - 9/10 - cara and jace

    Snotty "manager".

    Service is awful. Witnessed altercation with the manager on the clock. Police were called. Put in call to owner to discuss. Still yet to receive a call back. They just aren't that good anymore anyway. Save your money and go somewhere else. You won't enjoy the vibe here anyway and their drink machine is weird now too; I believe due to the falling sales, now the owner is controlling the number of refills and they don't tell you that when you order either. It was not an issue for me because I didn't use the fountain. The manager got very upset about repeated requests for help from people trying to figure out the machine. She proceeded to show her frustration, prompting several of us to just get up and leave. I won't be back, especially since there are better burgers on the same street in town anyway. We went for the milk shakes which arrived to us warm and melted anyway. There's a Sonic 1/2 a block away with better milkshakes. Photo of manager with attitude problem attached. Wanted to post with zero stars, but had to give one just to be able to post review.

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    10 years ago

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    Review Highlights - Steak ’n Shake

    Jason, a worker at this steak and shake is amazing and I've had him as a waiter on multiple occasions.

    Mentioned in 3 reviews

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    Pita Way - Cool Springs - Pita Way Bowl

    Pita Way - Cool Springs

    4.7(176 reviews)
    2.3 mi
    $$

    Super friendly staff who was very patient with me. I had absolutely no clue what I was going in…read morethere to order. A tik tok review sent me here, so I needed to give it a try. I ordered 2 gyro sandweech (spelt that way on purpose) and 1 white meat chicken sandweech (all had same toppings) with a side of white sauce and an herb sauce. I did a build your own, which allowed you to choose which toppings you wanted. I also got them toasted, but there is a name for the process that makes them toastier. Just ask for it to be extra toasty, they'll know what to do. My toppings: protein of choice, feta, lettuce, onion, tomato, Mediterranean ranch, black olives, rice, and tabbouleh! It looks small from the outside but, there is seating within for you to actually enjoy the experience of eating in. I must say I enjoyed the white chicken sandweech a lot more than the gyro. The chicken was seasoned so well to where it elevated the entire wrap. Will most definitely get the white meat chicken again. Gyro 4/5 Chicken 10/5 lol For all 3 wraps and the two side 2oz sauces, I paid $48. I guess I should've paid attention to the pricing, but it's devoured now. They do special deals on certain days for $9.99 which includes a drink. Monday: some sort of bowl and drink. Tuesday: sandweech, side of fries and drink. Go on a Tuesday! It's cheaper if a sandweech is what you want.

    OMG YUM!!! Pita way is so worth every penny!! This pita was so flavorful, hot and fresh! The staff…read morewas nice and they didn't skimp on the portions! 10/10 will for sure be back

    Photos
    Pita Way - Cool Springs
    Pita Way - Cool Springs - - Original Falafel! Those - -Tourshi (Pickled Cabbage)...Yum!

    - Original Falafel! Those - -Tourshi (Pickled Cabbage)...Yum!

    Pita Way - Cool Springs - White Meat Chicken Bowl

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    White Meat Chicken Bowl

    Waldo's Chicken & Beer - Kid's Meal- Tenders & Fries (includes a sauce and drink)

    Waldo's Chicken & Beer

    4.0(182 reviews)
    0.7 mi
    $$

    I had an outstanding experience at the Liberty Pike location in Franklin! From the moment I walked…read morein, everything was handled professionally, efficiently, and with a genuine focus on customer service. A special shoutout to Charlie, who went above and beyond to make sure everything was taken care of. It's rare to come across someone who is so knowledgeable, friendly, and truly invested in making customers feel valued. Charlie answered all of my questions, made the entire process easy, and provided service that exceeded my expectations. It's refreshing to find a business that still takes pride in treating people well. If you're looking for a place that combines excellent service with a great overall experience, I highly recommend stopping by the Liberty Pike location in Franklin. I'll definitely be back!

    So I went a bit on a fried chicken frying spree on my trip to Tennessee. This place was 10/10…read moreamazing!! Anything I had was so good and high quality. They make it fresh and if you want spicy they can toss in habanero oil. The rotisserie and fried chicken is so well seasoned and the ranch is amazing and made fresh. BEST PALMER IVE EVER HAD. The service was so kind and generous and the seating and overall location was amazing. The Mac and cheese is made with those twisty noodles and is so good. The beans were surprisingly so tasty too! And man that fried chicken sandwich the bread was toasted to perfection, the chicken perfectly seasoned and crispy. This place is a must try if you're in the area.

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    Waldo's Chicken & Beer - Beers on tap

    Beers on tap

    Waldo's Chicken & Beer
    Waldo's Chicken & Beer - NIce selection of beers on tap.

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    NIce selection of beers on tap.

    Raising Cane's Chicken Fingers

    Raising Cane's Chicken Fingers

    3.1(25 reviews)
    3.4 mi

    I had heard great things about this place, so we decided to stop in on a Sunday afternoon. The…read moreparking lot was absolutely packed and the outdoor seating looked like a tailgate party for people obsessed with chicken fingers. As I stood there studying the menu, I realized they really only serve about five things: chicken fingers, fries, Texas toast, coleslaw, and dipping sauce. That's it. No 14-page Cheesecake Factory novel to sort through. No stress. No panic. No "what are you getting?" discussions. I thought about my order for exactly 6.4 seconds and went with the 3 Finger Combo, which included four of the five menu items. Honestly, this place is perfect for kids, exhausted parents, and anyone who gets anxiety trying to order at restaurants with more than six options. After ordering, we grabbed our iced tea and headed for the condiment station, where I discovered the true MVP of the experience... ketchup ON TAP. I don't know why this impressed me so much, but it did. It felt oddly luxurious. Like a soda fountain, but for fries. The food took a few minutes, but when it arrived, it was straight-out-of-the-fryer hot. I have to admit the chicken was really good. Crispy, juicy, and worth the hype. The fries were average, the one-and-only chicken sauce was decent, and the Texas toast was surprisingly solid. Overall, I'm glad we tried it. If you have kids, love simplicity, or just want a restaurant where making a decision doesn't require a committee meeting, this place is definitely for you.

    They opened their Franklin (Cool Springs) location in mid-January and thought by now it would be a…read morebit calm BUT no...this place was insanely busy (it was also a Sunday during the dinner rush). The place gets a 3 Star but employees and food get a 4 star. Parking lot was packed and so was the drive-thru. The inside is much smaller than other locations I've been too. Not a lot of seating but they do have outdoor but too cold to sit out. The way the line forms to order is rough. If you sit in the high top table basically people are standing right next to you as you eat. They need to figure out a better way for customers to line up and pick up since the space is so small and customers end up next to or hovering above customers eating. Dining area was fairly clean and staff is doing the best they can. They do get the line moving quickly as well as orders. Bathrooms were a mess. Food was good - very hot (temp wise) so if you have kiddos pull it apart to cool. Delicious and good portion. I will say packaging for kids combo is meh and also there wasn't a prize and the line was too big to ask for one. Food tasted like it would at any location. Soda machine was down but luckily we are tea drinkers. Probably go back but would be drive-thru. Might take a few months to figure out that dining situation.

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    Raising Cane's Chicken Fingers
    Raising Cane's Chicken Fingers - 3 Chicken Finger Combo

    3 Chicken Finger Combo

    Raising Cane's Chicken Fingers

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    MOOYAH Burgers, Fries & Shakes

    MOOYAH Burgers, Fries & Shakes

    3.7(91 reviews)
    1.6 mi
    $$

    What do I say about Mooyah? The food is good. The service exceptional, and the atmosphere? Well it…read morewas comfortable enough, but if you're looking for bustling crowds and high energy, you've come to the wrong place. The restaurant was near empty at 1pm on a Wednesday afternoon. You won't have a problem carrying on a conversation. In fact, you could have each person of a party of four sit in opposite corners of the place and speak in a whisper, and still spill the tea. Crickets, and I can't explain why. As I mentioned, the food is good. Hearty and tasty. I got the make your own. A simple burger with bacon and avocado, and fries. Delicious. I can't explain why the hoards haven't found their way here. One possible explanation could be that there's a hippie restaurant, Flower Child, right next door. It was drawing pretty heavy on the foot traffic. Then there's the Shake Shack across the parking lot. It too seemed pretty popular. So what it probably comes down to is the old adage, location, location, location. My daughter seems to think that it's name recognition. She could be right. I don't get how Mooyah ties into burgers. Maybe "moo" as in cow? They do have shakes. Is that where the moo comes into play? It's a mystery. Give the Moo your business. You're going to like the food, and if you're a loner, you'll be in heaven. Quick Tip: Pass on the soda and get one of the mixed fruit drinks. They're quite refreshing, and because there's nobody there, your drink will be abundant and cold.

    Great burger! Wonderful service! Casual atmosphere. My husband and I both chose the most expensive…read moreburger on the menu, which was the Double Diablo for $12.29. It has Angus Beef, Pepper Jack Cheese, Bacon, Jalapeños, Cholula, Mayo on a Signature Potato Bun. You can custom order anything on the menu to suit your taste, so I had them hold the jalapeños. My husband said I didn't know what I was missing because he thought they were so good on the burger. We also ordered fries, which are some of the best in town. They come in single, shareable, and family portions. We chose to share the shareable size, and it was plenty for two. If you're hungry for burger and fries, this is a good place to go. I will be back, and I will be trying many other things from the menu, to include a shake.Sorry, no pic. I ate it too fast because I too hungry! I will add, the young guy that greeted us and took our order was so friendly and mannerly!! I wanted to tell the manager personally how nice he was, but they were unavailable at the time of my visit

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    MOOYAH Burgers, Fries & Shakes
    MOOYAH Burgers, Fries & Shakes
    MOOYAH Burgers, Fries & Shakes

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    Chipotle Mexican Grill

    Chipotle Mexican Grill

    2.1(197 reviews)
    2.3 mi
    $

    I was really surprised to see such a low review at this restaurant until I walked in... the service…read morewas terrible. I ordered chips & queso with my meal and they only gave me a small cheese cup and no chips. I was told I should have ordered that at a different time? I was confused so I asked, then I just said large cheese. Still no chips. I walked back and waited to asked for chips. I got chips and attitude. Luckily I don't live here so I won't be back. It's unfortunate that a business is rated by the quality of its employees. I gave 2 extra stars for the meal being good.

    Well folks - i'm sure it goes without saying this review will be the same as all the rest but if…read moreyou want confirmation keep reading and I'll make it brief. Ambiance: Dirty, always dirty - if chipotle wasn't super easy to manage for my macros i would not eat here. The tables and floors are always dirty and watching the staff here move food and containers while dumping contents everywhere is not comforting in any way. Food: The food is manageable if your getting a fresh container of meat and sides, and it first my macros so it's supposed to be an easy and quick place to do so. Service: Not very friendly at all and do not look happy to be there working. I'm not always thrilled with my day job either but for a customer facing position at least smile and be polite and not grumpy. Lady serving me appeared to not speak english as she never responded to me (only speaking Spanish to her colleague) and was visibly bothered as I asked for the lettuce and salad on my bowl. Folks if you can - head to another location (although after perusing the other reviews it seems maybe this is a trend). Clearly this is a management or ownership problem that should be addressed. Won't be going back after so many bad experiences here. Sorry wish they were all good and cheery for you but life is life! Keep Munching!

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    Chipotle Mexican Grill
    Chipotle Mexican Grill
    Chipotle Mexican Grill

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    Steak ’n Shake - burgers - Updated September 2026

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