**A Late-Night Surprise That Hit the Spot!** After a long workday, cooking was not in the cards--so when I found a forgotten Steak 'n Shake gift card, I decided to treat myself (and the teenager son). I placed a quick order through the app and headed over. When I arrived, the place was popping! It seemed a high school sports team had clearly chosen Steak 'n Shake as their post-game hangout (solid choice, by the way), and the energy was high. Despite the crowd, the staff didn't miss a beat. The service was incredibly friendly, fast, and organized--even in the midst of chaos. My order was ready, hot, and honestly? Some of the best Steak 'n Shake I've ever had. Everything was fresh and delicious, and the restaurant was impressively clean given how busy it was. This wasn't just a lucky dinner--it was a reminder that even a quick stop at a fast-casual spot can be a five-star experience. I can't wait to go back! read more

Steak 'n Shake used to be a solid, no-frills place to sit down and get a burger and a shake. Ever since COVID, it feels like they rebuilt the entire experience around making things harder for the customer--especially if you're dining in. You walk in and there's no real service anymore, just kiosks and confusion. Orders take forever, and when they do come out, there's a good chance something's wrong or missing. That's been my experience more than once, not just a bad day. The last visit really sealed it--long wait, incomplete order, and no sense that anyone was actually managing the place. It's slow, unreliable, and just frustrating start to finish. I don't mind a simple setup, but it still has to work. Unfortunately this will no longer be an acceptable dining experience for myself or my family. read more

All of the above : food, service and Ambiance It was a very impersonal and lonely environment. It was like visiting a empty house. read more

If I could give it zero stars I would!! YSO The food was ok. I ordered the Frisco Melt. I haven't had one in a while, after halfway through I realized it tasted "odd" and now I'm praying I don't get food poisoning. The service was good, he was polite and apologized for forgetting to cut the sandwich and missing the chili on my husband's fries. The ambiance was typical Steak 'n Shake with added filth and pubes on the dining room floor! The floor was so dirty, it hasn't seen a mop in decades for sure. I tried to get a picture of the pubic hair but unfortunately someone was sitting at the booth it was by and I didn't wasn't to be a weirdo. And it smelled like grease and garbage the longer I sat. Won't be back..should have left, I'll probably pay for it later There are cleaner Steak 'n Shakes. Go to them. read more

Steak ’n Shake - Floor at my booth - Fast Food Near Me - Louisville, Kentucky

I truly hate to give 1 star but that's what this steak and shake deserves. For a while, they really were great! Friendly staff, quick service, and the food was delicious. I am not sure what has happened but it is horrible now. The staff is still friendly but they treat the job as if it's a game. We ordered food through the app and when my husband went to pick it up, he waited in the drive through for 45 minutes. The lobby was closed to the public so he couldn't go inside. We wanted to cancel our order but couldn't. They didn't give us all of our fries that we ordered and the fries were cold when we got them. It just isn't the same as it was a few months ago. When I called to complain, I felt as if the manager couldn't care less. We won't be back unfortunately and it sucks because we love steak and shake. It's a shame that it's going downhill after it had gotten so much better. read more

Very sarcastic drive through employee. I did not feel welcomed and felt extremely rushed to the point I didn't even order.

No service from a person and it took a long time to get my order. I won't go back again.

Honey let me tell you. We went to Steak & Shake and the garlic burger and fries smelled so good I didn't take not one picture of the food. I mean the smell of garlic overtook my senses and I didn't take one snap. I literally munched on that thing like a wild hyena. The fries made in beef tallow was amazing. Have you ever enjoyed something so much you didn't even speak you just gobbled. That's what happened. Garlic Burger & fries...get it. Period. read more

Steak ’n Shake - Fast Food Near Me - Louisville, Kentucky

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This location is clean and well run. Orders in the drive thru are taken easily and the prepared quickly. Food is correct and tastes delicious! read more

No one greeted us. Everything in the restaurant is dirty. Filthy. It's very cold in here, asked if they could turn it up a little but the man said that he has no control. No one really spoke to us. Food was pretty good but the filth and lack of personal service - I'll never go back to this restaurant again. read more

I drove through on a Monday for lunch. I had limited time on my lunch hour running errands and actually eating lunch. The drive thru moved super quick with 2 cars in front of me. I got a burger and fries. The fries were incredible fresh. Probably the best Steak n Shake fries I've ever had. The burger was on par with expectations. The two items were about $6.50. The staff working the drive thru was so friendly. My order was correct and very fast. I'll definitely be back! read more

Waited 45 minutes for cheese burger. When we got it, I took a bite and found a heavy scoop of frozen butter in my burger. People were complaining non stop about their orders being wrong and the wait time being forever for a simple meal. The lady making the milkshakes did a great job. Got them within 15 minutes after order read more

Steak ’n Shake - Massive scoop of frozen butter - Fast Food Near Me - Louisville, Kentucky

I used to love this one. High school memories galore. Unfortunately now it's a shadow of its former self. 30+ minute wait for food, and hardly a sorry from management when I said something. The restaurant itself was dirty and gross. Very unwelcoming and off putting. Steak N Shake used to be clean and polished, not anymore unfortunately. I'd highly recommend Freddy's steak burgers if you haven't tried it yet. Way better read more

Everything about this Steak 'n Shake is awesome! The food is always piping hot, the burgers are juicy and of course the fries are done just right. Jorge is the manager and he is definitely committed to running a great restaurant. He does it all! Greeting customers at the door, cleaning tables, bringing food to the tables--we even saw him come in on his day off! We come here all the time and you should too! read more

Steak ’n Shake - Double Steakburger Double Cheese, fries - Fast Food Near Me - Louisville, Kentucky

Jorge makes the other restaurants service look like nothing. I have never had 5-star service at counter restaurant, but I kid you not, Jorge cares about his customers! AND it's a better deal than McDonald's double burger with fries! You've got to try this Springhurst location! read more

Steak ’n Shake - Double Steakburger Double Cheese Combo! Delicious!!! - Fast Food Near Me - Louisville, Kentucky

It has been a long time since I've been inside of a Steak and Shake and it did not disappoint. When you walk in you order on a kiosk and have a seat and there is a pick up area but they bring the food out to you with a smile and great service! The place is that casual diner feel like it use to be. I came with family with 8 people and our food came out in a timely manner. Love Steak and Shake, especially the shakes! read more

My husband and I made a Saturday afternoon visit. We were surprised by the empty parking lot but also happy we wouldn't have to wait for a table. We noticed the restaurant no longer has servers. You order on a large touchscreen and pay for your food. A self-serve soda machine and condiment station is also available. I got the single cheeseburger with fries, my husband the double cheeseburger with fries and we grabbed a side of onion rings. I couldn't resist an Oreo milkshake! Surprisingly my fav item was the onion rings. They were nicely breaded and crunchy. Our fries weren't hot and the cheeseburger neither looked or tasted like a smashburger. The texture and taste was closer to bulk burgers you'd grab at the grocery store for a family cookout. The staff was in the background cooking or periodically announcing food. They weren't bussing tables or the soda station, and so I found the least dirty table to clean it off before sitting down to eat. This definitely takes away from the dining experience - and after seeing the main floor I immediately made a mental note not to visit the restroom. I'm not confident we'll be back anytime soon. There's better burgers in town that remind me of the nostalgia of Steak & Shake. I also wouldn't do takeout here, especially with their shoestring fries which get cold quickly. Maybe a drop by for the occasional milkshake. read more

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Rude workers, won't issue refunds, and ownership doesn't care. Avoid like the plaque.

My daughter went through drive thru on 11/26/25. The drive thru employee took her credit card and did not give it back and proceeded to buy himself lunch with her card. She went back into store and had to demand to get her card back, as the employee pretended not to have it. He ultimately gave it back, but not until he had fraudulently used her card. DO NOT use credit cards at this restaurant! They hire criminals. read more

7:30 on a Saturday and they already shut down over half of their dining room with chairs on the table. 3 different drinks out on their soda machine, which you don't find out until after you purchase your drink. They got rid of their self serve ketchup pumps, so now you have to ask the inattentive staff who acts like helping customers is a chore. Terrible decisions after this location had honestly proved so much by getting rid of wait staff and just having kiosk ordering. read more

Amazing customer service all the employees are very nice and all the food was hot and fresh read more

Steak ’n Shake - Milkshake - Fast Food Near Me - Louisville, Kentucky

Worse service I've ever had. Managment was unapologetic to excessive wait for a single item. Lied about why the long wait over and over. I see now why this company is circling the toilet on the way out. Need to stop hiring bad management staff. Marking this company off my list of visits. Hope the executive staff has a back up plan for their future. Because Steak and Shake isn't going to last. Haven't seen 1 good review from any of their stores and read a few hundred. read more

O stars, service was terrible. Nobody spoke English, tried flagging someone down, Nobody cared until I started walking into the back. One person understood me when I told him we had been waiting 25 minutes for milkshakes. I asked for my money back and was refused, we had to continue to wait for the milkshakes. read more

I thought the burger's were cooked well. Got great shakes and helped a lady check into buying, busy experience.

Their posted hours say they close at midnight daily. I was sitting at their drive thru microphone at 11:53. I waited a couple of minutes. Finally, they said, "Hello?" I tried to place an order. They said they were closed. I said I was looking at their sign on the mic and it said they were open. They responded, "We are already cleaning." After that, they wouldn't talk to me again. read more

Don't bother getting food at this location. Terrible service. Didn't get my order since they ran out & didn't issue me refund.

u guys suck worst food ever food was raw took 45 mins to come out, everybody on their phones talking, bathrooms dirty as heck read more

Steak ’n Shake - Fast Food Near Me - Louisville, Kentucky

Food was great! The place was clean and great customer service. I the bwst part was how fast i got my food it came within 3 minutes of my order! read more

Steak ’n Shake - Food was good but the time it took to get it was the best part, i ordered and got my food 3 minutes after! The staff are very kind and clean - Fast Food Near Me - Louisville, Kentucky

Ordered a KitKat milkshake, shared it with my boyfriend who is allergic to peanuts. The milkshake had peanuts, and he had to spit it out. After having a few more sips myself I had to spit out an entire chunk of peanut butter. read more

Muy buena y deliciosa comida el servicio muy rapido y el lugar muy limpio definitivamente regresare

Muy buen servicio me encantó muy limpio el lugar los empleados muy amables claro que regresaré

the food was so good, I love the idea of a steak burger and it was well worth the pay. The service was really nice, especially Jorge who brought us our food and was over all really nice. I liked the theme and the overall feel of the place. read more

The fountain machine ice dispenser definitely has a lot of bacteria growing on the part you can see. You know the ice machine in the back has got to be worse. If the staff can't even clean this, which every customer sees, you know they aren't being clean in the kitchen; I'm willing to bet there's plenty of health code violations. The first time I ate here after reopen I got food poisoning. This is my second visit as I wanted to give them another chance. My order was missing many things we paid/asked for like grilled onions, specialty sauce, etc. I won't be coming back. read more

Steak ’n Shake - Bacteria growth on ice dispenser - Fast Food Near Me - Louisville, Kentucky

Their service has changed greatly. I haven't been back in years and was hesitant to try it again, my pregnancy cravings and the lines for Black Friday drew me in. First, you order at kiosks now and everything was brought to me. We didn't wait long. The milkshake and Frisco melt was just as I remembered, with my Frisco sauce on the side. It was easy and delicious. Happy to see this franchise get back on its feet. read more

The food was great and the manager Jorge and other employees made it a wonderful experience. They also made sure that everyone was well taken care of. read more

Steak ’n Shake - Bacon 'n Cheese Double Steakburger Combo - Fast Food Near Me - Louisville, Kentucky

They've really improved their service times. This place was notorious for being "steak n wait" and extremely slow, but since re-opening they've done well. I like the self serve kiosks and I've not had a bad experience in the last 3x I've been in just a few months. read more

It's amazing to have the Louisville Steak n Shake's back in business! Restaurants are good for people who eat a lot, including Steak n Shake. read more

Once again, a 24-hour Steak n' Shake saves the day when time is short and only fast food drive thus are open. The employees here were pleasant and helpful. My husband and I both went for the TRIPLE CHEESEBURGER, which is amazing and great for if you are truly hungry. The fries came out fresh and hot. Eat them first before they get cold! The crunchy edges of these burgers make them a real standout. One of my favorite burgers anywhere because of the thin crunchiness, flavor and price. read more

Steak ’n Shake - The Triple Cheeseburger with shoestring fries! - Fast Food Near Me - Louisville, Kentucky

I absolutely despise Steak n' Shake. Somehow I end up coming here because it is suggested by a friend every once in a while, and I always expect the same experience ever single time. This location is literally no different than the others. I don't think that there's any kind of elephant in the room when I say that their service sucks. Period. Every time. It always takes forever to get our food, and I don't even bother with getting a milkshake anymore because they always bring it out after my meal and in a tiny to-go cup. I feel bad for the servers who work here because they always seemed stressed out. At this location in particular, we asked our waitress how she was and she just responded with "miserable." The food is good, I will give it that. It is low quality and nothing that special, and it's hella cheap. But nothing I would wait super long for. I only stand to come here if I'm not super hungry and have a ton of patience, however it is never my choice. Otherwise, I will make my friends go elsewhere!! read more

3rd time visiting this Steak n Shake and I've definitely got some great news. The first two times were an absolute disappointment. They took close to an hour to bring us our first the first time and I swore I'd never return. I sense they've gone through a small hiring cycle to get new employees in because they were blazing quick this time. We were seated within 2 minutes of walking in and our order was taken maybe 3-4 minutes later. At this point first visit we were still waiting to be seated. We ordered our food and it didn't take more than 6 minutes to arrive which is absolutely nuts considering this place has a reputation to take a while to serve their customers food. I ordered two orders of the chicken tenders and fries and like just about always it did not disappoint at all. The waitress was quiet and mainly kept to herself but did get our orders taken and out quickly. Biggest downer was I got no refills to my water which kinda sucked. We were there for close to 30-40 minutes and I did not receive a single refill. Though the waitress was very nice when my girlfriend noticed they got her the wrong shake, she went back and got her the right one fairly quickly. I rarely use restaurant restrooms but I needed to pretty bad and I do want to say their restroom was a mess. Toilet paper everywhere, toilets and stalls not clean and the paper towel dispenser didn't work. Not the greatest restroom endeavor but again this is why I don't typically use restaurant restrooms. I do commend this place though, they've improved a good amount over the last 2 visits and had I reviewed them then it would've been a completely different outcome. I'll be looking forward to seeing the place continue to improve.. read more

Steak ’n Shake - Fast Food Near Me - Louisville, Kentucky