I came here because literally all other Steak 'n Shakes in my area have closed, and I think I now know why. You order at a kiosk, which is quick and easy, and I ordered a vanilla shake, double cheeseburger and fries. The service was absolutely glacial. The kitchen staff said they were backed up, but there are two cars in the drive-thru and perhaps eight guests inside. After waiting for over 25 minutes to get my burger, it was both given to me on a dirty tray with dirty water droplets and bits of other burger orders on it, and my burger was room temperature - so obviously no one bothered to call me up to get it until long after it was ready. As an aside, the interior was... not clean. No one wiped down a table in the 45 minutes I was there, all the napkin dispensers are empty but there is a pile on the counter, the plastic forks and knives are individually wrapped for cleanliness but the plastic spoons are not and are in a bin people have obviously been pawing through, and the trash cans are full, requiring you to force your garbage into them. The fries are still wonderful and the shakes exemplary, but it's clear why locations are closing. In short, go for the fries and shakes, but get your burger elsewhere. read more

Steak ’n Shake - Dirty tray they served my basket on. - Burgers Near Me - Sheridan, Colorado

Prime example of poor management! First time at one of these franchises and boy howdy, so disappointing. We had an hour before the premiere of Marvel's End Game at the Regal Cinema and wanted to give this place a try. But as soon as we walked closer to the entrance, our trepidation started to set in. There were outdoor tables and chairs but nobody was seated as they were all filthy and the one by the front door even had trash and spilled milkshake on the table and cement below. By the appearance of dried milkshake, it had been that way for some time. Then the airlock entryway had dirty glass and spilled stuff on the door. Ew. But we plunged forward to be greeted by a vapid teenager who showed us to a table to sit at but didn't give us menus nor offer to get us drinks. A few minutes go by and she returns to take our orders but we pointed out that we weren't provided menus and as it was our first time in the establishment, we had no idea what they offered. Silly girl giggled and apologized and gave us menus. We each decided on the original double burger with cheese and a side of fries. Fifteen minutes go by and still no food. The place was not busy so we were really confounded by the delay. Lots of employees milling about, but nobody really doing anything. No sign of management and our server is wandering aimlessly and our drinks were empty. Hubby is getting peeved. Our food finally arrived and it was the wrong order! Server gave us the original bacon double and not what we asked for. Oh My Gosh! How difficult is it to write the information down? Another 10 minutes go by while our order is corrected and we get our burgers. Hardly any fries but we're hungry and out of time so we gobble down our food and were surprised by how tasty the little burgers were. The shoestring fries were over cooked and hard, but by that time we took our bill to the front and paid in cash. The white lady behind the register took our check and money but didn't bother to ask us about our meal or even look us in the eyes. We fled quickly. DO NOT RECOMMEND THIS PLACE read more

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Went here 40 minutes before close, dude at the drive through told us they were understaffed and not taking orders but someone right before us got to order food. get new employees, y'all are just lazy read more

Bought burger and fries 10.00 the patty was so thin I couldn't taste it the onions was old tasting the fries was good but not very many so a bargain it wasn't much cheaper and better to go to Freddys read more

Food and service was terrible tonight. I usually have the best service and timely food but this time I waited almost 30 minutes from ordering my food and waiting in my car for drive through. The food is cold and tasted awful and not fresh.. prob never coming back. Also bring back the $5 meal read more

Steak ’n Shake - Number 1 meal - Burgers Near Me - Sheridan, Colorado

Waited 21 minutes in the drive thru with only 2 cars ahead of me. There appeared to be about 5 people working with no line inside. All looked very disorganized. Hamburger buns were ice cold. Burgers (the meat) was paper thin and not nearly the size of the bun. So disappointing as I usually love this place. 6:00 on Wednesday 11/2/22 read more

Everything about this place is disappointing. I placed a mobile order for a burger and fries 15 minutes prior to my arrival and was notified my food would be ready within 5-10 minutes. When I arrived, I was told the restaurant had "run out of fries" and that they had yet to prepare my order. I was offered potato chips as compensation for the fries and was offered a free drink for the wait. While waiting I started noticing how disgusting the restaurant was. The fountain drink machine had soda splattered EVERYWHERE. 4/8 of the drink choices had run out of syrup, making my free drink worthless. There were no cleaned tables in the entire restaurant. While walking out of the store, I noticed the front door handle was greasy and that the door stuck from opening at first making a peeling noise from the seal. The box my burger was in had greasy and condiment covered fingerprints all over. My burger was greasy and tasted like pickles even though there were none on the burger. Honestly, as I type this out I feel sick to my stomach that I still ate my burger. Thankfully the potato chips are sealed in a bag although the bag is covered in finger gunk too. None of the employees are happy to be there. You can see it in their faces and it's obvious by the lack of care for their product and store. There was no communication between co-workers and nobody really seemed to know who was doing what. I will not be back to this place again which is sad because it's so close to my work. read more

Smart ass at the drive thru stand . Telling us not to over order from calories food was cold and the shakes were not marked could not tell which one was which . Total ripe off go to McDonald's and save your self money read more

30 min for a hot dog FU Took the cook 30 min to put it on the grill. FU food sucks too read more

ServiceA+.Ambiance A. Food A- . Burger a bit over salted. Fries could have been a bit drier. Shake A+. Love S&S , this is the only one in CO! Just like being at home in the Midwest. read more

This is the second time I've got a skimpy serving of fries. I love this place, but the quality has gone too shit and the portions of fries is a rip off. Come on read more

Steak ’n Shake - Skimpy - Burgers Near Me - Sheridan, Colorado

Here at River point. I stop in before going next door to verizon. Nobody to be seen. It looks closed. So i go handle my budiness next door. Then come back. Still not a soal in site. So i go to the computer to try and order some food. Look through it a bit and realized that I only have cash. So i love over to what looked like a register. Stood there for a minute. Nobody came to help. The place looked abandoned. Rubbish all over randomly in piles. On the counters. I thought that maybe they had giveaways. Looked closer. Nope just bins of garbage. So i leave. Get to my car. Then decided that this is review worth. So I go back in to snap a picture. I leave. Still bobody to be seen. I get out to my car. Look in the windows. Still nobody. I use to really like this place. I haven't been here an a couple years. Wth. read more

Steak ’n Shake - Nobody to be seen for help. After a good 5 minutes. - Burgers Near Me - Sheridan, Colorado

Worst food around. Four hamburgers and fries were COLD. And with no one there or in the drive thru. Go to Freddy's if you want hot food. Disgusting bathroom too. read more

Steak ’n Shake - Disgusting urinal very gross. The hamburgers and fries were cold even will no one and I mean zero people inside or out. The worst meal. - Burgers Near Me - Sheridan, Colorado

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It's fast food. I don't recommend the chili, however, I DO recommend the garlic double cheeseburgers. The cheesey meaty factor is at outweighs getting stouffers lasagna at home and 10x. We were there on New Year's Day 2024 and it wasn't that busy! It's pretty fun, makes a good pokestop with a gym nearby. Nearby shopping too, but it's not in a great location for walkers. They don't make vegetarian food but I was ok with that. Putting garlic on a burger is a great idea!!! read more

Ordered a hamburger and patty melt. Food came out cold. Fries were cold. Chocolate shake believe it or not was awful. How do you screw up a chocolate shake. My advice is to go to Andy's. Across the street, they have really good shakes. All in all the experience was as bad as it gets. read more

Took a whole 30 minute lunch break to get one Frisco Melt... which ended up cold and soggy horrible experience

I'm giving a 2 star for this place due to cleanliness.This place is dirty. Floors needed to be swept and mopped. Also, the curtains has ketchup splattered on them and stains. The staff is pretty friendly overall. they all aren't dressed the same though some were out of uniform wasn't very consistent. They might be understaffed but this place needs some major TLC. As far as food goes I didn't think it was that great. Better off going to five guys or freddys read more

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Found the longest hair in my burger. The guy making the burgers had his hair in a ponytail. After complaining about it, he made me a new one but didn't change his hair at all. He was nice about it, but still should be wearing a hairnet. Do not recommend. read more

Steak ’n Shake - Burgers Near Me - Sheridan, Colorado

I really use to love this place. I haven't been in a few years and was near by so I stopped. Unfortunately it will be the last time. The servers are gone and they still want a tip at check out. The soda machine was out of ice. The ketchup dispenser was so dirty and looked like it hadn't been cleaned in weeks. Food was not good and the prices went up. I got a butter topped burger that the bun was cold and had a thick layer of cold butter topping smeared on it. Floor was dirty, tables were dirty, bathroom were dirty. Floor was so greasy. The lady handing the food out hated her job. The guy on the grill was miserable too. I won't be surprised to see this place out of business soon. Sorry to say I don't be stopping again. read more

Place was dirty bathrooms where disgusting not really a place we will eat at agian. Service wasn't that great. Food was ok. We eat out a lot this place we will not recommend it. read more

Rats anyone? I went to this establishment today around 11:00 to have lunch with my husband. When we walked into the restaurant it smelled like wet dog. (Btw Steak 'n Shake was my favorite place to eat, until today). We ordered our food and it surprisingly did not take as long as it usually does. We ate our food then paid and left. While walking to our car my husband noticed a dead decomposing rat laying next to the restaurant. This is so gross, how do we know that we are even eating chicken? Am I at risk now of catching leptospirosis, hantaviruses, rat bite fever, and lymphocytic choriomeningitis virus (LCMV)? I will never eat here again which is very sad because I used to love their food until today despite the long waits we usually have to eat here. Save your money and eat somewhere that is clean and has shorter wait times. read more

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Wish I can give this place negative stars ordered a bowl of chili instead I got a bowl of watery grease... no spoon no napkins no nothing tried to go back to actually get some food and no refund of nothing. She said the quality was up to par for her just by judging of the way she looks I could understand why... never will go here again. read more

What a waste of money! $20 for shitty service and even worst food. Fries were old and for the burgers...more bun than anything else. They used to have such great burgers and fries! read more

We ordered inside but they got the burgers wrong so the fries were cold by the time they got the rest of the order right. The place is really dirty. Would not pass a health department inspection. read more

Came to take my son for a milkshake, and the place was so gross, not one seat was cleaned and food all over the floors. Your feet stuck to the ground as you walked from drinks spilled. The food was decent but definitely has gone downhill. read more

Todays adventure started out like any other. I ventured into new territory for me which is known as the city of Sheridan. Upon my travels I spotted a rare specimen. The Carnis ac quassum or more commonly known as Stake 'n Shake. While common in my native land of the Midwest, its was interesting to see such a sighting here since this particular creature is not known to migrate this far west. From a distance I could make out its distinct white, black, and red markings, coming in for a closer look I noticed it was surrounded by the native population requesting a type of food and in exchange offering what could be considered the local form of currency. Intrigued, I too entered the long line which I learned was called a "drive thru" since the main entrance was closed. Long I waited, and when I finally came to head of the line, it spoke! miraculously I was able to understand and communicate with it. I exchanged my currency for its food stuffs and all was good. read more

Such a disappointment. I used to live in TX and we would get milkshakes here growing up. However, last night when we went through the drive through at this location we had a very poor experience. We waited in line for literally 40 minutes. We knew starting out in the line that it would take a while but not THAT long. When we finally got up to the window I could see our order sitting on the counter, 2 milkshakes and free fries, and after taking our payment the man at the window spent time chatting with a co-worker then finally realized we were still there waiting? Got home to see our milkshakes were very runny, probably melted, and cold fries. We only live 5 min away. Assume that our order was done and sitting there for the whole time we were waiting. Then I tasted my Nutella milkshake. It tasted like vanilla with a hint of something, but definitely not Nutella. Had to add my own chocolate sauce to make it worth drinking. Such a bummer. We will not be returning. read more

This location is absolutely horrible. The whole restaurant is filthy. I had the second extra greasy hamburger there. Never again. The kids working there clearly don't have good adult supervision. They do not seem to care at all. Also, the kiosks clearly showed a banner every minute about their half-price milkshakes after 2:00. They were ignorant about that. Said their location doesn't honor that. WTF!!!!! I would highly recommend to the owner to shut the doors and never open them again. I will never return. read more

Service is slow and the restaurant always seems to be dirty. This was more tolerable when prices were lower but not so much anymore. The steak burgers are still good though. read more

Slow slow slow. Dining area dirty. We're excited to try this place but it was insanely slow. Food was okay when we finally got it. Not worth the wait. We would have walked out if anyone was working the register to get a refund. read more

The food was room temp and the fries were unsalted. we waited 45 minutes for our to go order. There had to be only 4 people and possibly a manger or something. she would come out to the kitchen and get upset at her staff for not doing a good job. The restaurant overall was unclean, the bathroom stalls were unusable, and it was just very unwelcoming. read more

This place is dirty the bathroom smells of moldy old mop and the seating area is completely unkept and dirty. The floors are sticky when you walk across the restaurant. We ordered fries and milkshakes and it took longer than expected to get out to us. And when we finally got our food the fries tasted old and had a funky musty flavor. The food was so awful we couldn't eat any of it shakes included had to throw it all out. read more

This place and the employees are a waste of a space. The worst place I have ever been the food is raw the ambiance there trash everywhere. And the people are dumb don't know how to help. Lost cause employees lost cause restaurant read more

Food was soggy and the texture of the beef paddy was absolutely horrible if you want a decent burger I recommend finding somewhere els

Good food but worst customer service ever! We ordered our food inside the restaurant and waited about 20 minutes then asked again about our food. 20 more minutes past and the staff had all clearly forgotten about our order. We talked to them again and they said it was almost ready but we saw them put the order in again. Terrible. read more

This is the most pathetic drive-through around. It took 23 minutes to get two kids meals including a cheeseburger and fries. The food was cold, they shorted us an order of fries and the root beers were flat!!! Pitiful. Once you get in the line, there's no turning back. Stay far, far away from this place. read more

I visited this location today and it was the dirtiest restaurant I have ever visited in 50 years. Doors were filthy, floors were filthy, order screens were beyond filthy, tables were filthy, counters were filthy. The soda station was out of cups and spilled soft drinks all over the counters and floor. Makes you wonder what the kitchen looks like.....I'd be afraid to see it. Most steak and shakes don't look like this. This is on the owner. Go anywhere but here. So terrible I'm surprised the health department hasn't shut them down. read more

Ordered food for me and my husband through the drive thru, the burgers were good but the fries were cold. Bad service from the lady that took my order. she had sort/curly died hair and a bad attitud. Seems like she hates her job. read more

First and last time trying Steak 'n Shake. Same as all the other reviews mention it, this place is SLOW. I waited in the drive thru for about 25 min. There were maybe 4-5 cars ahead of me. I couldn't believe that a fast food drive thru could possibly take that long. When I finally got my food, the girl running the drive through window seemed irritated. I'm like you've gotta be kidding me. You should be the one saying sorry for the wait. Instead, I pull up, hand her my card and she's really short with me and nodding her head. I didn't even want to engage with her. I just wanted my food and to get on with it at that point. They finally hand me my food, bag seems light and the fry container is maybe halfway full. I couldn't believe it and I wasn't about to go back into the drive thru snd wait another 20 min for a full order of fries and to deal with her. The fries were cold. I finally ate the burger and it was small and disappointing. Service is slow. Food portion was light. I will absolutely never be back after that read more

If I could give -10 stars I would. I placed an online order at 9:40pm 20min before they close thinking I'd have plenty of time for them to make my order for pickup before closing (the restaurant is only 10min from my house). When I got there the grill and fryers were already cleaned up and turned off for the night and when I got home all of our food was cold. The fries were all dried out and old and one of my burgers had toppings on it that we did not order. Very frustrated that I spent $45 on food that we couldn't even eat. I will NEVER go here again. read more