Called to get an annual maintenance for my central HVAC at my house. The next day they were able to come out. They gave me a 11-2pm time frame and didn't end up coming until 2:30pm however they did call and let me know they would be late at 1:30pm which I did confirm would be ok. Pancho came to service the AC and found that we needed some refrigerant and replaced the capacitor. Super nice guy and was done in about 45 min. Thank you so much Guys! read more

I was referred to Stephens plumbing for a new AC unit by close family and friends. I was very happy and pleased with the quote I received because most AC units cost around 20k and my quote was way below that price. I was very excited to finally get a new AC unit in the middle of summer when temperatures were 90' during the hottest heat wave! Freddy C and his crew were very professional and did an amazing and thorough job in not only installing my new AC but also removing my old one without any problems. I highly recommend this company and Freddy C for any AC issues or problems, because Freddy will take the time to explain all the work that it entails and making sure the work is done properly and running great! read more

Stephens - Freddy C is the best! - Plumbing Near Me - San Pedro, California

We called Stephens because they are a "fave" on Nextdoor, but we had to do repeated follow up to get someone to show up, they seemed to not know when he would show up or where he was for a long time, and then they gave us a verbal quote and took weeks to follow up, we actually thought they had gone AWOL on us. My impression, and I could be wrong, is that they are just farming jobs out to plumbers, based on the lack of communication and knowledge about the job between dispatch and the technician. There was nothing wrong with the technician who came out, we just don't feel comfortable with the company as a whole. If someone is scheduling a job and you ask a question about it and they know nothing about what's going to be done and you only have a verbal quote, it doesn't feel right, how do you know what to expect, or even if it will fix the issue since there's no actual diagnosis ? I guess I'm just old fashioned that way. We ended up not using them. It's very frustrating because it was a lot of wasted time and effort on everyone's part. If something doesn't feel right, I have to trust that feeling, otherwise I feel like our hard earned money is going to fly out of the door with nothing to show for it!! read more

Stephen's set an appointment between 8-12 for Monday morning. Monday morning they called around 7:45 said someone would be here within 30/45 minutes. Within 30 minutes a technician named Oscar arrived asset the problem gave me a free estimate ask if I would like to have the work done. I said yes! Within a few minutes his office called to confirm. Within 20/30 minutes Trevor and Jeff arrived. (They were an amazing team. ) Thank you to Freddy the manager for coming out and explaining the job in more detail. Thank you again Trevor and Jeff for the professional service you both provided. Not only do you deserve 5 stars as a team, you deserve more. read more

Good and prompt service to repair our garbage disposal / sink. Brian did a great job. Thank You.

Williams from Stephens Plumbing was great! He really took his time to find the issue, got everything fixed, and cleaned up so well it looked like nothing ever happened. Stephens Plumbing is lucky to have someone like him on their team. read more

We have used Stephen's Plumbing for many years and have always received excellent service. However today we received the most outstanding service that we have ever received. Our technician, Nick not only fixed our leak but went above and beyond and did some other preventative maintenance. Nick was friendly, high competent and did a super job. I highly recommend Nick and Stephen's Plumbing! read more

Really great experience with Oscar. We are loyal customers of Stephen's Plumbing. Oscar is prompt, professional, and personable. We really appreciate the honest quotes and thorough work. Thanks Oscar! read more

I am very satisfied with the work from Stephen's plumbing. I was able to schedule an appt. for the following day. Oscar, the technician that came out to my house, was punctual, efficient, and very nice. He spent time explaining what he was doing, answered all my questions, and gave me great heating and AC tips. He was a huge part of my positive experience. Additionally, the service fee was very reasonable. I'll be using Stephen's plumbing for all my future HVAC and plumbing needs, and I recommend that you do as well. read more

I called Stephens Plumbing Heating and Air Conditioning today because my heater broke down and wouldn't turn on. They provided me a time slot for same day which made my day! Had my heater inspected today by Oscar. Oscar was super knowledgeable about heaters, answered all my questions and gave me some really great advice on the condition of my 20 year old heater. He then proceed and repaired the heater. Oscar deserves a raise and a promotion! Thankful to have found this company with great customer service, for future repairs and upgrades, definitely will use this company again! read more

Trevor was professional and easy to talk to, answered all my questions, and gave me some options which the other company did not. It didn't feel like he was trying to upsell me which I really appreciate. He did the job quickly which I also appreciate! Thanks Stephens for sending this crew! Good experience! read more

Miguel was prompt and fixed both problems post haste... Outstanding job sir... Highly recommended...

Excellent service from Freddy and Trevor on a furnace swap, they were on time and finished up quickly. Very satisfied with the quality of their work. read more

Stephens - Plumbing Near Me - San Pedro, California

Stephens was the second estimate to come to the house. Jesus was fantastic - polite, interested in the job and getting it done correctly we hired him on the spot. He listened to our concerns and responded accordingly. He gave excellent advice. I'd say he went above and beyond. A+ for Jesus. One of the reasons a plumber was needed was to make sure the new dishwasher, arriving today, would fit in the space where the old one is, and that the plumbing would be able to handle the upgrade. If an update is needed, I'll check in again. read more

Oscar came out to fix our AC unit on the same day that we called (!!!!!!). He was knowledgeable and helpful, taking care of the problem quickly and with a minimum of expense. He also gave us some tips about ongoing maintenance of our unit to help ensure the problem doesn't return. read more

We did water heater flushing with reasonable price and good service! Nice guy to work with read more

A++++ thank you Oscar for your expertise and support on our rental unit AC unit. I called Stephen's Plumbing and they were able to send someone out the very next day at 8am! Oscar was able to diagnose and fix the problem within minutes! He was extremely friendly and gave me advice and tips. I will def use them again because of Oscar. Thank you!!! Best experience I've had in a while! read more

Stephens - Plumbing Near Me - San Pedro, California

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Our Mitsubishi mini split had a funky smell coming from it. So, I called the manufacturer and was referred to Stephen's Plumbing. Within 24 hours they sent a technician. We got an hour notice before the technician arrived and when the technician came--much appreciated. He also wore booties before stepping foot inside--very much appreciated (cleanliness thing in Asian households)! PONCHO was our technician and he explained how our system worked and how to maintain it in the future. We are very happy with his services. Looking forward to him coming back to maintain our mini a/c split system in the next year or so. read more

Oscar was great and super knowledgeable - fixed an issue we have had for a while 5-10 min. Thoroughly tested the system after the broken component was replaced. Will be asking for Oscar again for any future problems. Thanks a bunch. read more

These are the best plumbers in the city! They are super professional and always prompt. Jay and his dad Jerome are good peoples!!! Thanks guys and thank you for fixing the sink. read more

Thank you Jose. Good job, right on time. Shower drain is running happily now! Good to know you guys are available! read more

Poncho came out and fixed what the previous tech had failed to do. He was quick and accommodating. Thank you!

Robert and Luis did a great job finding the leak quickly and fixing the problem. They are both friendly and professional

Stephen's was recommended by a friend and I wish I had known about them sooner. I had used another company for years and recently had them out for a heating issue at my home. After considerable expense, I found that the issue remained and they wanted even more $$ to try again. I called Stephens and they sent Poncho to my home the following day. What a relief to have my issue solved in a very short time at a great price. I will be using this company and hopefully the pleasant and knowledgeable Pancho for all my HVAC service in the future. Thanks Pancho. read more

This was the most responsive of all the plumbers I contacted. They came when they were supposed to and got the job done. No complaints.

Great service. Very quick and professional service from the time I called until the completion of the job. Thank you Oscar for yor professionalism and knowledge! read more

These guys get it done. Had my conditioner and heater replaced. $7000 cheaper than the next lowest estimate. Freddy, Rob, Trevor& Jeff did a great job. Took about 7 hours. They covered everything to prevent damage and had a good work attitude. They seem to enjoy their workand left everything clean when they left. Also, 18 month, interest free financing was a big help. Will call these guys first for any future problems. read more

We purchased a new ac/heating unit through Stephens Plumbing, Heating and A/C. Freddy & Joey were the technicians that came out this morning to install the units. They arrived between the scheduled time. The job was discussed and they took off running. All their equipment, drop cloths, materials were laid out and they began removing the old equipment. Next to no dust and dirt was made. The job was done in a timely manner, the patio, den and garage debris was removed and swept up. Freddy went over the operating instructions and answered any additional questions we had. These guys were professional ,courteous and nice guys. I'd highly recommend Stephens Plumbing and their staff. Thanks Gentlemen. read more

For the past year I've been using this company for my plumbing and AC issues. All my appointments with them have been great experiences so I decided to call them back for a maintenance just right before the summer hits and it starts getting hot. Freddy C. showed up and did a great job, went the extra mile to walk me through the process. Super friendly and very knowledgeable. Thank you Stephen's plumbing and AC keep up the good work! read more

Jose C was very professional, knowledgeable and friendly. He didn't take long at all to unclog my tub. I'd recommend this plumbing company to everyone that needs plumbing work. We used to always call Stephens back in the day and "Art" used to come as our plumber but now that he is no longer apart of Stephens Company, Jose is a great plumber and we are pleased with his service. Thank you again Jose C!! read more

Ok time, efficient in finding our leak, affordable, and very knowledgeable about all things related to plumbing.

Had a new furnace installed to replace an older one that kept needing repairs every winter and was delighted with the service by Stephens. I really give the installers, Freddy and Trevor, points for a very speedy installation. They finished in about 2 and a half hours when the receptionists told me it would be an all-day job. Also, I was happy with the politeness and courtesy from the installers, they listened to my requests and were very accommodating. However, I must take away points for the horrible job they did in patching up the hole left in the living room wall after they replaced the thermostat. I had to tell them to patch it, otherwise they would have done nothing. They used clear sealant so afterwards the hole was still very visible and stuck out, plus they didn't fill it completely so I can still feel the hole there. read more

Stephens - Hole in living room wall after replacing thermostat was not patched up well. - Plumbing Near Me - San Pedro, California

Just completed and job request through Yelp projects. The plumbing company I went with was Stephens. Galan and Joey are the plumbers that made it out. We went right into discussing the issue with kitchen sink backing up when the washing machine ran. Galan was patient and allowed me to share what I knew and then he filled the gaps and went further into detail. Galan jumped right in and looked at my drain problem from end to end and began to brake it down. After that I accepted the offer to run a 50 feet of snake. The guys went straight to work putting down drop clothes and filling me in every step of the way. After it was snaked we tested the kitchen sink with a large load of water from the washer and the kitchen sink did not backup and only made two sounds. A big improvement from before. Galan is knowledgeable and suggested further improvements that I may need. Great people to have do work for you at a good price. Galan and Joey nailed it on this one. Will be my first call when I need plumbing work. read more

Freddie and Jeff showed up on time and were efficient in removing our old HVAC system. Looking forward to when they install the new equipment read more

Beware: I question the honesty of one of their technicians. My tenant notified me that condensation was leaking-in through the AC ducts. I called Stephen's and scheduled a service call. On the day of the service call, the technician Rob, called me and told me that the unit was not working and was completely out of refrigerant. He stated that a leak check would take at least half a day and that I may need to replace the unit. He called me as I was on my way to the building and told me that it would be $2000 for the leak check & repair for a half-day, or $2900 for a full day. I told him to send me the estimate including replacement cost. At the building, I spoke to my tenant. I asked her why she didn't tell me that the unit wasn't working. Flustered, she told me that the unit was working fine the day prior and that she had turned it off at the end of the day. She had not turned the unit on until requested by the technician. She had notified the technician of the condensation issue and he went on the roof by himself to check the unit. He then called her to tell her to turn off the unit and never returned. I told her that I would check to see if the unit was working or not. I went up on the roof and immediately saw a hole in the front of the unit where someone had driven a sharp object into the coil (see attached photo). I went back and informed my tenant of the issue. I then drove to Stephen's. At Stephen's I was met by Rob who repeated his story. I asked him why he thought there would be refrigerant in the system when there was a gaping hole in the coil. He denied knowing anything about the hole. I asked to speak to his manager. I spoke to Ryan Stephens, the owner's son. I explained my side of the story and showed him the photo. He took the technician's side. He refused to accept that the technician could have done that, asking, "Why would he?" Maybe he wanted to rack-up a full day's work on the repair or get brownie points for initiating the sale of a new unit, all under the assumption that I wasn't going to go on the roof to look at it myself. Rob claimed that my tenant told him that the unit wasn't working. We called her on speakerphone, and quite disturbed, she repeated what she had told me. My tenant has a strong accent so Rob claimed that he misunderstood her. We went back and forth and Ryan was defensive, saying the unit could have been like this for months (it wasn't, they were up there a week-or-so prior to replace a fuse) and why would his tech have done this as they have plenty of work and don't need mine. He told me that the service call said nothing about the condensation issue and only stated: AC not working. I asked him for a copy of the service call ticket and told him that I would speak to his father, the owner. After leaving, I noticed that the service call ticket was not mine. I returned to Stephen's and found the owner, Gary Stephens, there. I politely introduced myself and without trying to point too many fingers, I gave him my side of the story. Although Rob kept interrupting, I made it a point to observe that a good technician, including Mr. Stephens, would have done a visual inspection prior to connecting any test equipment to the unit. I also pointed out that the hole was clearly visible when approaching the unit from the roof access. Rob denied seeing the hole. Rob claimed that he had my tenant turn the AC on, and that he could hear the compressor start-up from inside the downstairs unit. He said that he then went on the roof, connected his gauges and found that the system was completely out of refrigerant. I asked: why would the compressor run if the unit was out of refrigerant. Wouldn't the low pressure sensor detect this and prevent the compressor for starting up? They quickly stated that the unit was old and the sensor could be faulty. Gary also denied any wrongdoing and reiterated that his company did not work that way and did not need any additional business. I told him that I just wanted to make him aware of the situation because it was extremely suspicious, I now have to get a more serious repair done, and I will be going elsewhere. I asked for a copy of my service call ticket. Ryan brought it to me, quickly pointing out that it also stated: AC not working. However, he had more than enough time to write-up a new ticket. Bottom line: without a 40' ladder it's impossible to get on my roof from the street (wasn't a vandal), my tenants have no incentive to destroy AC units (increased rent, downtime), the AC was working fine the day before, and Rob was the only one on the roof prior to me discovering the damage. My family was a Stephen's customer for many years. I'm sorry to say that I believe that they can no longer be trusted and that they have lost a customer. read more

Stephens - Technician: "It could have been a bullet." - Plumbing Near Me - San Pedro, California

Customer friendly. Nick arrived on time. He explained what he will do to fix the problem. Everything was done very professionally in a timely manner. read more

Had to have a new heater installed. Freddy came by and had it done In a few hours. Excellent costumer service and the installation looks and works great! read more

I wrote a detailed review but it didn't print. Williams is the name of the plumber who came twice to fix one toilet and to install an ADA toilet upstairs for me. All of his work was professional, timely, and much appreciated. I felt bad that he had to carry the toilet up our 36 stairs! I was grateful that he was able to come so quickly to do the work. He is knows exactly what to do for each issue. Very nice man and definitely a hard worker. Kudos to him!! read more

Stephen's does it again! Quick and attentive staff helped fix a simple problem in record time. Prompt and flexible with scheduling, and the prices are quite reasonable. Luis was the best this time around, but everyone we have had help throughout the years has been great too. That's why they are our first call when it comes to plumbing issues and will be as time goes on. Thanks Stephen's! read more

The technician sent was Williams,and he did an excellent job,very professional and thorough,he definitely deserves recognition,thank you Stephen's for the service call ,in the future going to request Williams. read more